Pros: "comfort"
Cons: "veg food was mostly repeated and pizza wasn't great"
Pros: "Crew on airport at baggage is not helpful at Mumbai airport very poor"
Cons: "Good Guidance Proper behavior from airport crew"
Cons: "While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming."
Pros: "Crew was helpful. Leg room is good. Overall the flight was good."
Cons: "Food could be better. Got Pizza for snack both ways. Could have been changed, and with 16 hours non stop, water should be offered more often. Although we can go get it ourselves, don't want to disturb others in the seat row to get snacks or water."
Pros: "Overall great experience"
Cons: "Maybe the food could have a been a bit better"
Pros: "Good food and comfortable seats"
Cons: "Boarding was confused and disorganized, but that seems to be a common problem with ground staff at all Indian airports"
Pros: "Crew was professional, qiality of food great"
Cons: "Boarding is better done row-wise than by alphabetical groups which is arbitrary"
Pros: "Crew was a little curt in giving instructions - open that window ma’am"
Cons: "I requested the meal a little later cause I was asleep... but she said not possible. I would e been ok with a cold meal a little later cause I wasn’t feeling well. Would’ve appreciated a little understanding."
Pros: "The crew helped us get seats together as a family and also made a request for that seat change. They allowed us to board earlier which really helps since we have two kids under 4 years of age."
Cons: "The announcements at Chennai airport are not always audible"
Cons: "There is nothing to improve. I wish other airlines can learn from them."
Swiss Air rerouted me at the last minute and lost my luggage. At this time they still have not been able to locate it.
That your phones given were the more comfortable ones, unlike the old ones. The flight was delayed and my luggage has been lost in Zürich both times. Also the food choices were terrible. I am dairy free and gluten-free and they had nothing available for me
Pros: "Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate"
Cons: "Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice"
Pros: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Cons: "The business class seat felt a bit claustrophobic when in lie flat mode"
Cons: "Nada, I slept through this leg and the staff let me be."
Cons: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."
Pros: "Taking off on time. Good service and helpful from all the stuff."
Cons: "Keep it like that"
Cons: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Pros: "Crew was top"
Cons: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Pros: "Amazing crew and great comfort"
Cons: "Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems."
Comparing to other airline; AC is very unprofessional. Flight attendant looks they at a baseball party. Friendly but not bussines behavior. Nice little touches are almost all go. Next time for me ....Lufthansa again.
Was looking forward to this flight and better than usual service from a North American carrier, sadly not the case. If over 6ft the lie flat seat space is restrictive due to the table below the screen. That said, did get a decent sleep on the 16 hour flight. Air Canada is a carrier that configures planes with minimum toilets, there are only 2 for Business and despite only being 75% full there was usually a wait as Premium Economy were also using the toilet behind the cabin. Amenity kit is nice but no slippers provided. The journey involved 3 flights on Air Canada and every one was late and had to be rerouted, at least my luggage arrived at the same time.
For some reason I along with a few other passengers were not assigned seat at the time of check-in. They kept us waiting for long time until the plane was boarded. Besides the check-in agent wasn't aware of carry on baggage policy of Air Canada and forced me to reduce the weight of carry on bag by throwing away some of my stuff even though the carry on bag size was within limits of the Air Canada specifications.
Cancelled my nice flight at 1130am and put me on an overnight flight at 1030pm. Had to take a whole extra day off work. Stop cancelling good flights dinguses!
Cons: "Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew"
Pros: "There was more legroom than I expected."
Cons: "Departure was delayed by hours due to the Air Canada computer systems going down. That made it an even later redeye, but the cabin crew insisted on waking everyone up to serve dinner at 2am. Boarding in Toronto was a mess, and the details about what was wrong were very sketchy."
Pros: "Took off early; landed early. Helpful crew and a good amount of food and beverages were served."
Pros: "We have been using Premium Economy on various airlines I’ve the last several years for our frequent travel between the USA and destinations in Europe and Asia. The Air Canada experience was one of the very best (along with Lufthansa). The entertainment system was superior, food was great, service was attentive and comfort was as anticipated. The availability of power for iPads and computers was more than sufficient. I’m sure that a lot of the satisfaction came from flying on a Dreamliner but Air Canada is still at the top in our minds (and future plans)."
Cons: "The only complaint would be that the cabin was quite cold on our return trip. I could have been better prepared myself so I need to take most of the blame. The cabin crew did take steps to adjust the temperature but it would be unreasonable to expect the aircraft to meet the comfort expectations of every passenger. Next time I will just bring a light weight hoodie."
Pros: "Luckily had an empty seat next to me. Good tv and movies to watch"
Cons: "Crew wasn't super friendly, missed 2 meals because we were asleep, time between food and drink offerings too long"
Pros: "Getting off."
Cons: "I had a seat with a drip, probably condensation, that feel on my head and face throughout the flight. At one point during takeoff it was a steady stream of water. I sat with a napkin perched on my head and would mop up the water between events. That was a first! And with a long 14 hour flight, not welcomed."