Find cheap flights from Mumbai to London Heathrow Airport

BOM - LHR

Find cheap flights from Mumbai to London Heathrow Airport

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Good to know

Low season

October Best time to beat the crowds (5% less expensive on average)

High season

January Most popular time to fly (9% more expensive on average)

Average price round-trip

₹ 54,621 (avg. price over the last 2 weeks)

Good deal round-trip

₹ 681 or less

Good deal one-way

₹ 335 or less

When to book flights from Mumbai to London Heathrow

Estimated return price
Average price per month
Flight prices as travel date approaches
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Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for ₹ 24,458 or less one-way and ₹ 49,749 or less round-trip.
  • The cheapest flight from Mumbai to London Heathrow Airport was found, on average, 45 days before departure.
  • Book at least 4 weeks before departure in order to get a below-average price.
  • High season is considered to be December, January and February. The cheapest month to fly is October.
  • Morning departure is around 16% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for booking Mumbai to London Heathrow Airport flights

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Top 4 airlines serving Mumbai Chhatrapati Shivaji to London Heathrow

Scores according to KAYAK customer reviews

8.3
Vistara
Overall score based on 127 reviews
8.6
Boarding
8.5
Comfort
8.8
Crew
7.5
Entertainment
8.1
Food
Airline reviews

Cons: "Food could have been bit better."

Pros: "Yes"

Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"

Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"

Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."

Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."

Pros: "The crew was amazing, polite and efficient"

Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"

Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."

Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"

Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."

Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"

Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"

Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"

Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."

Pros: "Not at all"
Cons: "Everything"

Pros: "Very good crew"

Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."

Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."

Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"

Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."

Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."

Pros: "Nothing"
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."

Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"

Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."

Pros: "The air hostesses were very warm and friendly."

Pros: "Service was good"
Cons: "Flight was delay that was not good"

Pros: "everything went smoothly.. good service, good food"

Pros: "Was a very good experience. Staff was friendly and organized. Food was good."

Pros: "Free upgrade to first class for no apparent reason"

Pros: "The best airline in India... by far!"

Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."

Pros: "They had a check in/ luggage drop before the AirTran"
Cons: "Nothing"

Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."

Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"

Pros: "Boarding and crew were great."
Cons: "Food can be improved."

Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"

Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."

Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."

Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."

Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"

Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"

Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."

Pros: "The best airlines"

Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"

Cons: "It was good value for option With in flight catering"

Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"

Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."

Pros: "Clean aircraft, top notch service, tasty food and on time departure/arrival. Would definitely fly them again"
Cons: "Nothing"

Pros: "Great service and comfortable ride excellent staff"
Cons: "Cannot expect better service"

Pros: "Being on time"
Cons: "Nothing you guys did great thank you so much."

Pros: "Crew are always top notch, free drinks are readily available and entertainment system is great."
Cons: "The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt."

Pros: "Amazing"
Cons: "Nothing really"

Cons: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."

Pros: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Cons: "Nothing. Had a great trip!"

Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"

Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"

Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"

Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."

Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"

Pros: "Karl was amazing! So helpful and sweet!"
Cons: "Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise."

Pros: "Comfortable seat. Great crew!"

Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."

Pros: "The crew where awesome and catered to every need and requirement."
Cons: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."

Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."

Pros: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Cons: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."

Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."

Pros: "Top crew very friendly and professional"
Cons: "Business class food was bizarre for breakfast - a Mexican taco??? Asked for eggs from economy to be back later up"

Pros: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Cons: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"

Pros: "Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing."
Cons: "Lack of importance shown to safety of young children."

Pros: "A smoothtrip run by great staff."
Cons: "Thé food was rather stodgy overall."

Cons: "No flight"

Pros: "Loved the food and ambiance"
Cons: "The on air entertainment was surprisingly low quality"

Pros: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Cons: "Nothing"

Pros: "Top glass airline"
Cons: "I lake food and good service crew"

Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."

Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"

Pros: "Staff on this flight were excellent"

Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"

Cons: "The plane seemed to be a little bit old, especially entertaining equipment"

Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"

Pros: "Crew were great. EconomyX is a wonderful seating set up"
Cons: "Very strange boarding. They got us through the boarding process but then made us all wait in the bridge because the plane wasn’t ready. So now you have a plane load of people all crammed into the bridge. Very poor."

Pros: "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Cons: "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."

Pros: "Crew very friendly"
Cons: "Seats and legroom poor if you’re six feet tall"

Pros: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Cons: "seat comfortable and let space"

Pros: "Overall comfortable journey"
Cons: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."

Pros: "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"

Cons: "It was terribly late. No one had a clue on when flight would depart."

Pros: "Nice airline, great crew and service."
Cons: "Leg room and space was great but the seats could use some more cushion."

Pros: "The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process."
Cons: "The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them."

Pros: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Cons: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."

Pros: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."

Cons: "given milk yoghurt with VGML breakfast"

Pros: "Crew was professional."
Cons: "Couldn't stretch my right (window side) leg. Display quality was poor."

Pros: "From the check in to the service on board was very good. Staff were polite and respectful."
Cons: "The food was small. There did not serve bread with the meal"

Pros: "Good Virgin experience though food was not brilliant"
Cons: "Seating was very uncomfortable. Hardly any padding in the seats and very little leg room. Far worse than any previous Virgin flight."

Pros: "Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service"
Cons: "Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem"

Pros: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Cons: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."

Pros: "The Business - was The Business! Loved it."

Cons: "Enternteiment and seats"

Cons: "More entertainment options"

Pros: "Very nice crew"
Cons: "The boarding process, better seats, outdated entertainment system, & slow Baggage delivery ."

Cons: "Much better"

Pros: "It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money."
Cons: "Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work. Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA."

Pros: "Staff were professional and courteous"
Cons: "This was an old plane. Seats not as comfortable, and entertainment system was lacklustre."

Cons: "was a packed old plane. It left nearly 2 hours late without any proper explanation food was awful the service was dull. It was a very bad experience overall and checking in and making my reservation was bad because all the information BA already has about me I had to re-enter including my passport."

Cons: "More latest movies in the inflight movies"

Cons: "Loved the flight however wished the food selection was better in business call. On the way to Mumbai the option and choice was better and tasted good. I was not impressed with selection and taste it could have been better."

Pros: "When i booked on kayak was from 8th August to 18th August when BA booked 8th August to 18th September it cost me extra to come back on monday 20th August £ 1400 extra"

Pros: "We could reschedule it. But only a week later."

Pros: "On time, attentive staff"
Cons: "price"

Pros: "Arrived early"
Cons: "Arrived pm from manchester stayed in hotel at heathrow to fly out following day to Basel at 8am. BA would not check bag all way through. Seems they only do this at Gatwick. Poor service from Heathrow/BA"

Cons: "Used to be good when you got food and drink"

Pros: "Comfort, friendly staff"
Cons: "Paying for food and drinks"

Pros: "At least we were able to wait in the lounge."
Cons: "One of the jet bridges malfunctioned. Had to board >500 passengers via remaining bridge. An hour late departing."

Pros: "The title says it all"

Pros: "New bedding is comfortable!"
Cons: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"

Pros: "I liked the ability to check in online. Check in staff could be a little bit friendlier. Flight crew were fairly pleasant. Entertainment on board was excellent."
Cons: "I disliked the fact that when I tried to download my boarding pass on to my BA app, it told me there appeared to be an issue with at least one of my travelling documents when this was absolutely incorrect (was travelling with a valid British passport). I had no problems whatsoever at the airport at the check in counter. Also, the boarding gate was slightly chaotic. Most people didn't know which queue to join at the boarding gate. Some form of clear explanation when you arrive at the boarding gate would be helpful."

Pros: "Nice aircraft! Very modern."

Cons: "The staff would not accept cash for the food and drinks, I didn’t have any so had to stay thirsty"

Pros: "Only marked down on food and enteritis was a short haul flight so none provided as expected"

Pros: "Flight was delayed however the crew got us back as fast as they could and we where very happy with the service"

Pros: "They upgraded me to business class"
Cons: "Nothing"

Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"

Cons: "They were late by 2 hrs"

Pros: "Highlight of the trip was BA's inflight safety video."
Cons: "I took a BA flight after a while. I had stopped flying BA in flight service and comfort was poor. I travel business class. Seats were dated (seat cushions), plane was dated, inflight entertainment systems dated (compared to most other airlines). Crew goofed up on food. I had a seat change which I informed the Sr Purser who came to take food order, his colleague who came to serve drinks. Still the server gave my food to the other passenger who had requested to change seats. Which resulted in no food for me. They clamoured some meal fro economy class and served so shabbily (only a pic can show how shabby it was - unfortunately I can't attach one here). In spite of all this the purser showed no remorse or offered no apology. I think I made a mistake in choosing BA, should have never come back to them."

Cons: "No ba lounge, only the overcrowded Turkish Lounge."

Pros: "I did not order food I liked the new safety Videos"

Cons: "The plane was actually about to fly off when it suddenly skidded to a stop. We weren't informed about the reason, but all of a sudden, the plane couldn't take off for over two hours. My family and I ended up missing our connecting flight home. BA tried compensating with food vouchers and rebooking us onto another flight, but our family got split up in the process and we were all assigned to different middle seats."

Pros: "Nice crew"

Pros: "Easy to board promptly"
Cons: "N/A"

Pros: "Plenty of leg room"
Cons: "The plane was way too hot"

Pros: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Cons: "NA"

Pros: "Everything was okay, except....."
Cons: "I was not happy with the ground staff in Mumbai, for not sending my baggage directly to Toronto, which was my last stop. I had to go through the whole process of checking in again in Montreal, where I could have missed my connecting flight to Toronto. I think your BA staff in Mumbai should be trained better, thanks."

Pros: "Economy plus was great. Economy was a little rough for me as seating was much less comfortable"

Pros: "Only one layover in London"
Cons: "Emirates, Etihad flights I thought were a bit newer and better in terms of comfort and entertainment with more charging ports etc"

Pros: "Good crew, nice and comfortable aircraft"
Cons: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."

Pros: "Great crew members and boarding was immaculate."
Cons: "Good flight, however I could see that not only my children were bored after an hour into the flight. Entertainment would be beneficial for BA to introduce asap."

Pros: "The crew was very polite and friendly, making this 7-hour flight enjoyable."
Cons: "There was nothing I disliked."

Pros: "Nothing"
Cons: "Everything"

Pros: "Crew were good , food was ok."
Cons: "Flight delayed again so both flights to USA and return were delayed... not a great experience . Entertainment took a cou0le of hours to sort, they had to keep resetting it"

Pros: "polite crew"
Cons: "old plane, old entertainment systems, no updates"

Pros: "I like that they upgraded the seat. My other flights, however, were garbage. This particular one was pleasant."
Cons: "Dude with stank breath constantly burping in my direction. Not your fault, I know."

Cons: "Food quality was mediocre, choices limited"

Cons: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"

Pros: "The room on plane to Heathrow, wouldn’t know about way back considering I had to rebook onto Air India..."
Cons: "Just the fact that BA decided to hold us in UK for 6 hours to get their full pay and the fact that Heathrow ground crew had not enough de icing equipment and resources were at an all time poor response. Three hour lines for checking on status of bags, status of flights, unable to book a hotel through BA and got nothing from them. I didn’t enjoy freezing and staying there in Heathrow freezing... plus I didn’t fly this flight home due to fears of them not being able to handle a coating of snow versus what loads of snow we recieve in the states. I had to take Air India home to the US AND HATED IT... thank you BA and especially Heathrow Number one for lack of response and total irresponsibility..."

Cons: "The food was served twice on the flight, but was almost the same kind of menu."

Cons: "The lack of service"

Pros: "Service and food"

Cons: "The food from Bombay to Rajkot can be better"

Pros: "Aircraft food cleanliness"
Cons: "Timings bit , delayed start by an hour!"

Cons: "The food can be better. There was no proper message regarding delay."

Pros: "The flight was quick and short after take-off."
Cons: "The flight was delayed by 1.5 hours because they waited for some passengers from a connected flight which was delayed. We just sat there in the aircraft after boarding. Food was poor and though this was a morning flight, there was no coffee/tea."

Cons: "The delay in departure and sitting in the aircraft with no air conditioning was very uncomfortable."

Cons: "Better quality of food"

Pros: "Food was good"
Cons: "Terrible communication about what terminal and gate to go to!"

Cons: "Seats and entertainment system and programs can be better.everythibg is old in air india. They need to upgrade."

Pros: "Nothing. I would never ever fly with Air India."
Cons: "They need to work on everything. Super crappy customer service, crappy food quality etc"

Pros: "Service by cabin staff."
Cons: "1. Changing the boarding gate, 2. Pilot blabbering, 3. Landing."

Pros: "Spacious seat."
Cons: "Food."

Cons: "There were no fans or AC running before takeoff and we had to sit in a hot plane for an hour. My seat wouldn't stay reclined. My child's entertainment system froze early on and no one fixed it. One of the toilet seats was broken. Airport checkin lines were very poorly managed."

Pros: "I like just the greeting"
Cons: "Service of the crew"

Pros: "Air India ground staff do not have proper planning and allocation of Seats"
Cons: "Smile and patience"

Cons: "Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!"

Pros: "Well organised and systematic"
Cons: "Food"

Pros: "Crew was helpful and seat was very comfortable"
Cons: "Entertainment system"

Cons: "Working entertaining systems"

Pros: "Arrived early . Really rude air hostess told me to go and sit down .I was standing because my feet were swollen .So rude ."
Cons: "On the ay out broken seat no TVs no choice of food poor service . Return better seat , vegetarian option was potatoes curry with rice ,fruit with ? A bug in it ( yet to go under microscope ) and a rice based desert !! Poor choice of films . No service between meals unless you went and asked for"

Cons: "I didn't like flight from Del to LHR as my seat didn't have the light switch working. So I had to ask stewardess 4 helkp 7 she forgot. asked for 2nd time some body else switched on from cabin. to switch off to sleep had to call back staff. pl repair it."

Cons: "The crew certailny could be more cheeful Perhaps they just were tired. The food was terrible despite the airline from nation of exqisite cuisine. The enternainment screens did not respond or work even with the remote. There should be better maintainance."

Pros: "It was all average"
Cons: "No announcements or concern by ground staff that we were 2 hours delayed!"

Pros: "Nothing in particular"
Cons: "The cabin was freezing. People were wearing jackets, hoodies, scarves and hats but the flight attendants didn't do anything about that. The disastrous Rayanair at least realised how that was making them burn more fuel and now they are letting passengers melt with heat. When will Air India learn this?"

Cons: "We didn’t got flt pnr & was unable to travel...ticket booked couldn’t be localetd by Air India & it’s fake site & there is no reply We r going for police complaint against ur website & sasta ticket...thru whom ticket is booked"

Cons: "The remote control or the touch screen weren’t working. No one could do anything about it. Seat 37J. Spent 16 hours without any television/screen support"

Pros: "Smooth flight"
Cons: "Delayed 35 mins."

Pros: "I really enjoyed these seats, my only fault was there is nowhere to put anything but will know next time, the legroom was great, albeit right by the toilets it did not bother me too much, I knew when the toilets were empty and I could just get up and go.There was no real pooling around the toilet area, at least not when I was awake. Flight time 12 hours 35 mins Flying Sydney to Delhi, I found the crew member for our section most willing and helpful, few issues with the fold away screen, not staying upright and not wanting to twist and be flexible to let you out of your seat! As an International passenger I should have had a landing card but the crew member did not give me one as I was travelling onto Mumbai where on the internal/domestic flight they do not issue one so I had to complete one at Immigration...(that's another story!)"
Cons: "I feel the toilets could be serviced on a more regular basis. With 250 plus passengers and I don't know how many toilets maybe 8, they certainly need regular servicing. Towards the end of the journey they were starting to smell and became very untidy with paper being trailed around the cabin on the bottom of peoples shoes. Maybe a two line guide on the door for passengers who do not take notice of the green and red lights for vacant and engaged. I saw many people just standing there waiting outside the toilet for someone to come out before they went in. Other passengers savvy to this just jumped the queue in front of them thinking they may just be stretching their legs."

Pros: "Great service"

Pros: "Great service"

Cons: "I was charged twice for luggage because i had a layover. That is a crazy policy. My extra weight ended up costing me 3 times the cost of my flight."

Cons: "1 hour late"

Pros: "Nothing other than the hospitality Of the staff in the flight. They were well behaved"
Cons: "Disgusting old aircraft Temperature was too hot Flight was delayed and they didn’t turn on the ac Air India flights have food served. It’s included in the price of the flight. They didn’t have Both of options for breakfast. Just the veg option and the food was disgusting. And extremely small quantity There was no entertainment but that’s fine on a 2 hour domestic flight Flight staff did know fluent english Landing was the second worst landing I’ve levee experiences. Only Aeroflot is worse"

Pros: "Smooth nice flight, crew pleasant, long walk to & from gates."
Cons: "only 3 check in counters staffed. Domestic Flight was routed through International gates & terminal - big pain. Finally a small newly wed bride sitting next to me took up more of my space than a big overweight person, very obnoxious. My aisle seat back did not recline - broken."

Cons: "No aerobridge to board. Very chaotic."

Cons: "For the price I paid for this trip, I think it’s acceptable and I will fly them again in the future. On time flights, polite cabin crew. Don’t expect over the top services . Limited choices in in flight entertainment system. I’m not used to Indian food so can’t comment much. Didn’t quite like it."

Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."

Pros: "Business Class"

Pros: "Nothing"
Cons: "Very bad handling of passengers the way of handling the situation as a stewardess or air hostess was bad a very bad reputation for the great Air India first time such experience"

Pros: "Well managed. Well serviced flight. And of course on time."
Cons: "Nothing"

Pros: "good food and support for wheelchair but have to wait longer then expected"

Cons: "I didnt like first of ur food cz only sandwich was not enough for food"

Cons: "I had a valid ticket with a seat number ,yet I could not board the flight, as the airline said we are over booked. I had to postpone my journey for another day. Resulting in tremendous financial and reputation loss"

Pros: "Service"
Cons: "Nothing"

Pros: "Pilot was perfect"
Cons: "Food should be good"

Pros: "space"
Cons: "very poor service, no facilities during the halt"

Pros: "That I got to Muscat in one piece."
Cons: "Got degraded from Business to Economy, after having bought a business class ticket and still no news on when I will get my refund (after writing twice to the booking website). The plane looks and smells old, the staff is clueless about most things (even what they are serving for dinner!). Over all lack luster experience, surely not putting myself thru an Air India experience again."

Pros: "Boarded fast; on time"
Cons: "Seat did not recline; food poor quality"

Pros: "Aircraft comfortable Crew helpful"
Cons: "Flight delay not announced till queuing up for boarding Text from Air India to arrive 4 hrs before boarding Flight delayed by 1.5 hrs due to fog but no intimation till after queuing at gate! No announcements re extent of delay. Crew got on with doing their job Lack of info - ? Down to Delhi Airport but distinct lack of Air India ground support But in their defence all flights were Delayed maybe this was just one of those things but to not let passengers know - this could do with improvement."

Pros: "On time, good check-in"

Pros: "Easy boarding process with premium economy (or Economy Privilege, for Brussels Air). Flight wasn't so full so was easy to move to an empty row for more space and ease of sleeping on this overnight flight."
Cons: "(1) Unfortunately couldn't do web check-in because I had bought the ticket through Air India; and strangely the e-ticket receipt only mentioned one time that it was co-chaired with Brussels Air, which caused confusion at the departure terminal. (2) Food quality was poor, with a soft soggy sandwich as the first snack/meal on this overnight flight; then a breakfast with soggy egg and tough chicken. As I wasn't feeling well, I asked a flight attendant for an extra bread roll, and she grabbed one from a tray just collected from another passenger and tried to offer it to me!! Then she stopped short, seeing the packaging was open and went to get another. Needless to say, that was pretty appalling -- and also very surprising given this was a Brussels Airlines plane and staff. (3) Given above, I had a surprisingly poor experience on this flight. I have flown on Brussels Airlines before so was really surprised by the unexpectedly less-than-average quality of service and food."

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COVID-19 information

Safety measures for airlines flying from Mumbai Chhatrapati Shivaji to London Heathrow

Airlines flying from Mumbai Chhatrapati Shivaji to London Heathrow have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Mumbai Chhatrapati Shivaji to London Heathrow

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Masks required on board, masks provided on flights from Mumbai Chhatrapati Shivaji to London Heathrow

Social distancing seating

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