Another 6 hours delayed nothing given to us
It’s difficult to understand whether it is quatar airlines or Indigo Airlines
Food should be supplied as per request. One meal option they are giving as per passenger request either vegetarian or non vegetarian. When real vegetarian people get to choose by that time all vegetarian meals are finished. Entertainment telugu movie collection is very poor. When 90% passengers are Telugu speaking there are only 2 Telugu movies whereas other language selection is more. Movies number should be based on passenger destinations
Movie choices were very limited and old
More Bollywood and tollywood movies, food options.
Service should have been better
That was a wonderful trip. Staff are courteous, Doha airport is awesome and flight is very clean. Asian vegetarian food stated okay but could be improved.
There was flight delays due to long ques of on-boarding process.
Pros: "Cleanliness, orderliness, and cabin service."
Cons: "Flight was delayed by about 45 minutes to Madrid, due to which I have missed my next flight."
Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Pros: "Not-so-full flight meant we could move about and choose more comfortable seats."
Cons: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Cons: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Cons: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."
Pros: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Cons: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."
Cons: "too hot called groups too fast for boarding"
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pros: "Nothing about American Airlines Never ever to travel with it again"
Cons: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"
Pros: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Cons: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Pros: "It arrived on Time."
Cons: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Pros: "The airplane seats in economy were comfortable for the very long flights I took with Qatar Airlines. The seats had enough room between the back of the other seat. The seat reclined to a comfortable position. The seat back provided a built in head rest. The TV's in the seats were the largest I have ever seen on a flight in economy. The staff were helpful and great. The food and drinks provided were decent!"
Cons: "All entertainment units were off."
Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Pros: "Excellent flight , seats, food"
Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Cons: "Food was disappointing. No western option despite it being a London bound flight."
Cons: "Lack of internet access is not acceptable during long flights."
Cons: "in flight entertainment interface can be improved to be more user friendly."
Cons: "Food is not fresh and seats are not comfortable. Very little leg room."
Pros: "Qatar is quite possibly the best airline in the world, especially on its long haul flights. It is heads above the other two major Persian Gulf airlines. All the employees with whom I dealt were excellent and customer-oriented. The planes between Doha and London were new, had more space than older planes and had an excellent selection of movies and TV shows. I ordered special meals on all the flights, and I was very satisfied. I have been a fan of Qatar Airways since I flew it to Australia in 2011. It continues to do a superb job, even in Economy."
Cons: "No lie flat seats."
Cons: "no one came to help even after asking for assistance"
Cons: "My seat is changed without my approval.thats disgusting"
Pros: "Another B787. Had empty seats next to me."
Cons: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
Pros: "Incredible staff, fast boarding, great entertainment center."
Cons: "Breakfast frittata was like rubber."
Cons: "Not enough check in desks operating - very long wait"
Cons: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."
Pros: "Enjoyed the personal attention and charming personality of the flight crew!"
Cons: "Can't think of any!"
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."
Pros: "Worst service from hyd to doha"
Cons: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"
Cons: "UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHT"
Pros: "The food was really good. Had the chicken sausage with pasta and mushroom."
Cons: "After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck."
Pros: "In row 27 window seat. Had a great view of the Maldives."
Cons: "The entertainment."
Pros: "Excellent flight apart from the delay!"
Cons: "Leave on time!"
Pros: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Cons: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Pros: "The seats and Inflight entertainment was excellent."
Cons: "Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight."
Pros: "Short flight"
Cons: "Coffee wasnt an option! The staff looked tired and bored."
Pros: "In economy class good enough leg space when compared to other airlines."
Cons: "Head phones connections does not work most of the time."
Pros: "The staff was very helpings ."
Cons: "The way they are Waigh the luggage was like weighing gold."
Pros: "Inflight Entertainment and seats."
Pros: "It was all positives from the time we check in until we arrived in Kindon."
Cons: "They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals."
Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Pros: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."
Pros: "Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price."
Cons: "Need more movie options. Presently 95% movies are one or more year old."
Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Pros: "I have found Sri Lankan staff to be most friendly and accommodative."
Pros: "The service and crew were excellent!"
Cons: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."
Pros: "Really good food the and crew on the plane was nice."
Cons: "In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing."
Cons: "Flight was late and because of that we missed adelaide flight"
Pros: "Friendly crew and great food"
Cons: "Delay to take off"
Cons: "The service. The worst I have seen."
Pros: "Good service"
Cons: "Not enough leg space, cramped seats"
Pros: "Friendly crew"
Cons: "Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies"
Pros: "Luggage ready as soon as through Immigration in Sri Lanka"
Cons: "Food was gritty and cold. Did not eat."
Pros: "All went well"
Cons: "Flight started on time, landed earlier, nice crew and good food good food."
Pros: "The food & beverage selection"
Cons: "Seats were cramp and in illrepair."
Pros: "Generous with alcoholic drinks and exceptional service. I'm an Irish man who likes to drink, so this was a big one for me. The staff were super friendly as well and were always doing something to help. 5 stars!"
Pros: "Great service by crew members Had good number of meals and beverages"
Pros: "This is the way it used to be in travel! Thanks Sri Lanka!"
Pros: "Friendly crew Good in flight entertainment"
Cons: "I reserved a single seat separated by a structure of some kind in the middle aisle but instead got a seat in a middle aisle with 3 seats total in that row without any seperation"
Pros: "Awsome service and on time flights"
Pros: "Awsome service and on time flights"
Pros: "Good, I intend to fly again with SriLNkan Airways"
Cons: "The food and the seating was plenty good enough, given that the ticket is economy."
Pros: "Leg room better in Economy than other flights"
Pros: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Cons: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."
Pros: "Staff were very professional and courteous"
Cons: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."
Pros: "Just about everything"
Cons: "The food"
Pros: "The food was good. The service was friendly. I enjoyed my flight"
Pros: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."
Pros: "Everything is perfect. .. excellent food"
Pros: "Everything is perfect. ... excellent food"
Cons: "No entertainment for 3.5 hours flight from Colombo to Dhaka"
Pros: "Very good crew"
Cons: "Food needs improvement"
Pros: "The staff, the entertainment, the food!!!!"
Pros: "Check-in was smooth. No preference to Oneworld traveller. Quick meals."
Cons: "Offered warm water in hot weather. No entertainment Unable to check-in online."
Pros: "It's okay but they doesn't have good service about the luggage I'm coming from overseas I have two luggage and they charged me for one luggage to charge me."
Pros: "Everything was good"
Cons: "The flight to Muscat was great — the flight from Muscat to Bangalore sucked!"
Pros: "Good flight and really comfortable. Rate 5 star"
Cons: "Very satisfied on my travel from London to Muscat"
Cons: "Hi flight Manchester to Muscat was good . Air craft Muscat to lahore was too old and very small . The main thing happed no baggage arrived they have lost it or will arrive after 2 / 3 days ... please help to find out my baggage."
Cons: "The connection time between these two flights that you sell as a package is not enough. It is a 30 Min journey to do in a 45 min transfer, and the gate closes 30 mins before departure. Then if you’re first plane is delayed even by ten minutes (as mine was) you are more unable to catch your flight"
Pros: "Efficient boarding"
Cons: "Headphones provided for the entertainment screen"
Pros: "Flight arrived when it should"
Cons: "the seating space is incredibly small, which made the flight uncomfortable"
Cons: "Again entertainment system was horrible with flickering screens"
Cons: "Business class should hv full flat beds"
Pros: "Nothing as such"
Cons: "Air condition was very low"
Pros: "Priority Boarding for business class. The cabin crew were attentive, cheerful, caring. It's a short regional flight so the older, regional configuration of the seats is appropriate if not a little shabby. Offer of juices, Arabic coffee and dates before take off is very welcoming as is a choice of hot or cold towels. Flight was on time for take-off and landing."
Cons: "No inflight entertainment or, if there is, there are no headsets."
Pros: "Movies in the entertainment screen."
Cons: "At the boading, just when we were putting our luggage we were around 5 kg more, in a bad way the turkish lady there asked us to reduce or pay. We reduced the luggage and 2 kg more were left but her and her boss isisted in a rude way to pay or to remove more luggage. We asked her boss to help us in lifting one big bag since we were all girls and couldnt lift it but he refused to help as a gentleman would do and said quick quick put the bag quickly. For sure I wi never chose turkish airline again."
Pros: "Got 3 seats so I could sleep"
Cons: "everything ok"
Cons: "The while tip was so bad"
Pros: "Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up."
Cons: "The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates."
Pros: "New Muscat terminal is lovely. service very attentive and food v. Nice."
Pros: "Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep."
Cons: "I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly."
Cons: "Poor service Not adhering to time Very bad air conditioning"
Pros: "Roomy business class"
Cons: "Immigration at MCT - too many flights at the same time."
Cons: "All ok"
Cons: "Slow check in at Kathmandu"
Pros: "It was a smooth journey"
Cons: "It was overall a good experience. Nothing negative to say."
Pros: "Decent entertainment system and choices."
Cons: "Poor quality headphones - jacks are often messed up make sure you have your own. Got food poisoning on Muscat to Paris flight - other than that the food tended to be quite bland. Need to give out more water on flight to combat dehydration as well. Stopping in Muscat's terminal was like a time warp back to a 1970s mall. Also no direct connection to terminal, planes park out on tarmac and take people on 1 km bus ride to connect to terminal. Legroom was pretty tight but not horrid Crew making announcements on landing were unprofessional, heard co-pilot or steward laughing in the background - while captain droned on in Arabic - this does not engender confidence in their ability to fly the plane!"
Pros: "Once i got to my seat i was seated by a smelly person and the flight attendant did move me to another seat upon my request."
Cons: "Trying to get on the flight was frustrating because there’s no organization! The thing i did not like was that they made us put the cover to the window up like 30 minutes before landing and the sun was directly in my eyes! I tried to put it down half way and the flight attendant made it a problem."
Pros: "The stopover was short ."
Cons: "The food and the lack of entertainment. The plane was almost full and two children never stopped arguing loudly."
Pros: "Service, food, Cabin cleanliness, friendly service"
Pros: "Service, food, Cabin cleanliness, friendly service"
Cons: "Every thing was good"
Cons: "The flight was cancelled. There was an overnight delay of 8 hours until the next flight. During the flight, the young male cabin crew spent more time sitting and chatting with other young male passengers and not attending to there duties. I will not fight on another Oman Air flight if this is the way you conduct business."
Cons: "The seat wasn’t comfortable"
Pros: "Service was outstanding"
Cons: "The headphones didn't work"
Pros: "Better options in A/V meal"
Cons: "The airport is conjugated."
Pros: "Not much"
Cons: "Less legroom than usual/expected. Crew was fine but wasn't too proactive and took quite a while to get things going regarding food/beverages."
Pros: "The same... good flight"
Pros: "It's good the service from the start, from check in and from the stewardess .... good flight"
Pros: "Nearly all staff very professional and trying to 'be the best'. Generous with drinks."
Cons: "Bizarre incident with FA over meal. I'm on left aisle of middle row of 3 seats. Another customer is on the other aisle. Middle seat empty. Both meal trolleys moving up aisles, ten seconds apart. FA leans over me and asks the man on the other aisle what he wants to eat and serves him. I'm busy putting netbook away so my tray table will be empty. FA 'forgets' to invite me to eat. This is an Arab airline???! In 49 years of air travel I have never seen such a thing. I sit there wondering what on earth is happening. Weeks later I'm still bewildered."
Pros: "The price was great. Nothing not to like about my experience."
Cons: "Although they claimed to be affiliated to StarAlliance, they were not able to include my StarAlliance membership number."
Cons: "What airline in 2017 requires you to present your credit card if booked using CC at time of bording, then takes 20 minutes to verify this? Oman air does. In addition, they called me to tell me my flight time changed and so decided to push the flight back one day, so they rebooked me. Then at airport was told i missed my flight...completely maddening and had to throw a fit before they finally booked us on the flight we were told by phone we had yet didnt seem to register in their systems."
Pros: "Crew, on time departure and ahead arriavel"
Cons: "Food was unexpected from Oman air."
Pros: "The price was great and the service and planes were adequate for a relatively short flight."
Cons: "The seat was atrocious"
Pros: "Airline service was good and on-time. Food was OK. Amenity kits provided like toothbrush good. Aircraft clean. Cheaper fares than others."
Cons: "Not being able to secure seat before 24 hours. Use of busses at Muscat airport made boarding and de-planing slow. In Flight entertainment limited choice. Much poorer than Emirates or Qatar. B787 Dreamliner system better than A330 aircraft. Some USB port not working. At least 1 toilet out of order whole flight."
Pros: "The plane was very comfortable and the crew was friendly."
Pros: "Only the lounge experience during the layover is worth mentioning which was quite comfortable in my opinion"
Cons: "Seats on the Muscat - Riyadh sector were quite ordinary and there were no TV screens in front of passenger!"
Pros: "seats were very comfortable and good leg room"
Cons: "food was not the best. entertainment was ok"
Only one option of food, which is fish. It's really unfortunate. How do you want to compete with other airlines when you are so bad Sincerely,,, KHALID ALBASSAM FLIGHT SV 308 Cairo to JEDDAH JULY 4
This was a very pleasant experience to travel with Saudia. From booking to traveling back was very smooth and efficient.
Pros: "Great crew! Smooth flight!"
Pros: "the food is good"
Cons: "the bathrooms need to be cleaned"
Pros: "The crew were extremely helpful and they did there best to keep us comfortable"
Cons: "The boarding process is a mess"
Pros: "Very improved customer service from previous years."
Cons: "Seat comfort and leg space"
Pros: "Paris/jeddah is always better than Frankfurt/jeddah (in food service, plane size and entertainment... etc)"
Cons: "Chicken meal was not cooked well, but the flight attendent was nice and switched it to a beef-meal"
Cons: "Air conditioning was poor"
Pros: "Crew was nice"
Cons: "Waited in bus for long time while they were cleaning the plane"
Cons: "More movies to watch"
Pros: "Service was great"
Cons: "All seems great"
Cons: "I’m not sure this airline has planes. The kiosk agent refused to issue a boarding pass. He insisted I needed a visa for a transit flight. They made me transfer my booking for another day and told me to go to the embassy for a visa. Then they didn’t issue the boarding pass for the replacement flight"
Cons: "Bags took one hour and a half to claim them"
Pros: "Arrived in one piece."
Cons: "Dirty plane outside. No in flight entertainment. Saudi flights always delayed in my experience so boarding at takeof time. Crew did nothing above minimum. Jeddah airport old."
Pros: "Quality and variety of entertainment, the food, the crew. Nice overnight accommodations."
Cons: "Someone smoked on both saudia flights and the crew did not say a word... Bathrooms were not kept up during the flight."
Cons: "I paid by Credit Card for the trip but Saudia didn’t accepted my payment and paid them cash to get my Boarding Pass I have cash receipt as documents"
Pros: "Overall it was an ok night flight. language handling."
Cons: "Delays with taking off, arriving late. No entertainment."
Pros: "The flight attendants were very helpful."
Cons: "Nothing wrong during this flight."
Pros: "I do not recommend anyone to use it."
Cons: "Airlines Airport Employees are unprofessional, rude and untrained. Some passengers were allowed inside the plane to place their own bare feet on the plan walls, others slept on the floor!! Never saw anything like that...Saudis passengers hygiene were awful, smelly feet and strong body odour!!"
Cons: "Our flight was delayed from Saudi we came to the counter they told us to go back to the carrier counter which the cause to miss the flight to Seattle"
Pros: "Staff Food Boarding"
Cons: "Entertainent system"
Pros: "Sits are comfortable. Crews are very accommodative. Take off and landing are very smooth. Freebies for kida are awesome. Food are amazing."
Cons: "Flight was delayed. But its fine."
Pros: "Crew and priority boarding with kids"
Pros: "Level of services and crew behavior are much better than before... keep up the good work..!!"
Cons: "Food needs a long way to go..."
Cons: "Delay after delay. Broken entertainment system"
Pros: "Every thing was perfect"
Pros: "We received a full meal on an hour and a half flight which was amazing!"
Pros: "Everything!!! Esp the lovely friendly helpful kind flight attendant ladies. Food was fantastic n restaurant quality!!!"
Pros: "The staff were very accommodating"
Cons: "Never was it mentioned that Saudi airlines has Islamic prayer rooms where people pray loudly at any time of night on this over night flight. I could not get any sleep with all the loud chanting."
Pros: "Seat was broken and food was not good"
Cons: "Food and sear"
Pros: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Cons: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Pros: "Overall i like everything . maintain flying time very smartly"
Cons: "nothing can i remember ...."
Pros: "On time, comfortable, smooth landing, drinks and snacks served."
Pros: "Non stop trip"
Cons: "Broken and dirty table and dirty floors.. unstable chair."
Cons: "There is almost no entertainment for kids - the provided one is very limited and not suitable for +13 hr flight. I tried to ask the crew for some chocklettes or nuts for kids as snacks and they answered that they don't have it !!! The lunch meal didn't have meat option - just chicken or fish !!?? Small airplane and not really comfortable seats"
Cons: "Poor catering services. I was starving whole 21 hour flight from Dhaka to NYC. They don’t sever enough meal to passengers so avoid this airline"
Pros: "It’s an amazing trip. Best of all having a place for worshipping"
Cons: "The WiFi never worked in most of my flight."
Pros: "Comfort, new Planes, entertainment"
Cons: "Toilet infight , nobody cleans them during flight"
Pros: "Decent entertainment options, albeit severely censored."
Cons: "When we got to our seats, we discovered the armrests would not lift between my husband and me. This was only the case for our row and one other. We asked the attendants to be reseated, and they shrugged. My husband found the back row was empty and moved there because the sympathetic attendants on our flight from D.C. to Jeddah offered us that row when the same thing happened on that flight. Just before takeoff, the crew on this flight insisted that my husband could not sit there because it was urgently needed for the crew only and made him return to the row with unmovable armrests. They said nothing to the two Arab men who were not crew but occupied the same last "for crew only" row on the opposite side of the aircraft, which makes me wonder if my husband didn't get a pass because he's black. For entire the duration of the nearly 13 hour flight, the only thing that sat in the row the crew so desperately needed was one of the crew members' bag, which easily could have been place in an overhead bin to allow us to sit there (as the kind Saudia attendants on our prior flight had done to ensure our comfort)."
Cons: "We were delayed on the runway for an hour with no updates. Inside the plane, it was extremely warm, and the crew did not come around with water until after the plane had taken off."
Pros: "Excellent service.. Smooth boarding, good service of flight attendants."
Pros: "Everything is good, just the food is not that great..."
Cons: "Healthy food would be nice.."
Cons: "There were no fans or AC running before takeoff and we had to sit in a hot plane for an hour. My seat wouldn't stay reclined. My child's entertainment system froze early on and no one fixed it. One of the toilet seats was broken. Airport checkin lines were very poorly managed."
Cons: "Power plugs weren’t working."
Cons: "Improve in all aspects"
Cons: "Seats and surroundings could be cleaner."
Pros: "Travel time and overall great flying experience"
Cons: "nothing to mention"
Cons: "Food is little boring"
Pros: "Overall experience is good."
Cons: "Flight was delayed by 2 hours."
Pros: "New flight with chargers for phones. Great food and comfortable seats."
Cons: "I booked round trip, on the first leg from Chicago to Delhi, airplane was dirty, seats didnt recline, meals were not provided , bathroom was shut out saying it's defective in Chicago itself, overhead lights wouldn't work. I felt quite humiliated for the price I paid."
Pros: "I liked nothing. Starting from bagage transfer from SpiceJet in Delhi"
Cons: "Behavior of customer service in Delhi Airport. Absolutely unethical behavior from an agent called Vikash who claimed to be a manager in transfer disk in Delhi."
Pros: "Boarded fast; on time"
Cons: "Seat did not recline; food poor quality"
Pros: "Aircraft comfortable Crew helpful"
Cons: "Flight delay not announced till queuing up for boarding Text from Air India to arrive 4 hrs before boarding Flight delayed by 1.5 hrs due to fog but no intimation till after queuing at gate! No announcements re extent of delay. Crew got on with doing their job Lack of info - ? Down to Delhi Airport but distinct lack of Air India ground support But in their defence all flights were Delayed maybe this was just one of those things but to not let passengers know - this could do with improvement."
Pros: "Everything was smooth sailing and even landed 45 minutes early into London. Service was good and no complaints."
Cons: "Not a huge selection of movies in the in-flight entertainment but enough to get through the flight!"
Pros: "at least it is better than jet airways."
Cons: "The flight was late and I nearly missed my connection."
Pros: "Air India - AI840 - HYD to DEL Check-in and baggage check-in was very smooth. The person at the counter was very helpful and patient. It was nice dealing with him. He helped us get seats in the same row as 3 from my family were travelling together. Overall flight was neat and comfortable. Food was excellent."
Cons: "I was there at airport 35 minutes before boarding time and the crew mentioned that the flight was closed. I had to run and buy an expensive ticket to Mumbai on a separate flight to reach Mumbai in order to catch my flight to USA. . Also, as a result of it, I had to pay extra money for Luggage to Mumbai.They were very uncooperative"
Pros: "787 is a great airplane."
Cons: "Entertainment system at my seat was not functioning and crew could do nothing about it. Crew was not particularly friendly or respectful of my preference to sleep."
Cons: "Rude crew, screens don’t work, remote was stuck, food containers are not clean, no entertainment, taste of food was average, nothing was good overall and wouldn’t prefer to fly with air India again."
Pros: "food crew"
Cons: "not working earphones broken food tray"
Pros: "- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early."
Cons: "The aircraft could have been cleaned better."
Pros: "- Leg room in emergency exit seat (pre-booked and paid for) - Overall service - On-time departure - Far improved customer service levels"
Cons: "- IFE is poor, very limited selection (in English at least) - multiple document checks every time I moved! Approx 6 people needed to see my boarding pass before I got on the flight...."
Pros: "Crew were good"
Cons: "Not comfort inside the flights"
Pros: "Spacious leg room"
Cons: "everything else"
Pros: "Steward repeatedly woke me up on a red eye flight to offer me water when I was clearly sleeping and had a blanket over my head-- didn't seem to understand when I explained I'd "just like to sleep and didn't need anything, thank you." screens and headphone jack broken. Very difficult to understand folks on the hotline when I called to see if I could change my flight due to illness. Nice people, certainly-- super kind-- just really not up to snuff for a long haul."
Pros: "Plane staff were very nice. Food & red wine were both very comfy. Loved that they supplied pillows & a nice blanket! The top halves of the seats were very comfy – the same cannot be said for the bottom."
Cons: "Was upsetting that the entertainment consoles did not work for virtually all of the flight, and even when they were the content that I wanted to watch 'could not be loaded' for some reason."
Pros: "Email messages ahead of time about flight delays. I got email messages telling about flight delays, but the estimation of the delay was not accurate. Hence had to wait for long hours at the airport."
Cons: "The ground staff at Hyderabad and Mumbai were pretty much absent, until about one hour before the flight left. It would have been great if AirIndia staff was available on the ground at the gate/terminal to advice people who did not have access to email/text messages. There was not even a single announcement about the flight being late and an ETD. A few announcements would have calmed a lot of passengers."
Pros: "The USB ports"
Cons: "The USB port was broken and didn't work. The Crew member had no patience and was rude and loud."
Pros: "1. The crew was hospitable 2. Leg room was very good"
Cons: "1. The dirty toilets. They don't stock them with tissues 2. Some seats entertainment systems dont work at all and for others the audio doesn't work 3. The selection options in movies 4. Much older flight"
Pros: "The price and AI staff attitude/demeanor were both very good."
Cons: "The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline."
Pros: "Crew was courteous."
Cons: "Food was good"
Pros: "- The crew was pretty good. Helpful overall"
Cons: "- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean"
Cons: "Food is no good worst. And all the luggage inside got wet,all the clothes got eet."
Cons: "There was no USB charger port insider aircraft. I am amazed for backwards this flight is, especially, India is in the forefront of Mobile technology."
Cons: "Bag was wrongy tagged, received it after 4 days with $500 dollars worth of stuff missing. Seats are all broken, do not recline. TV systems do not work and are all stuck! Horrible never travel air india again"
Cons: "Flight got so delayed..."
Pros: "That it could fly!!!"
Cons: "The staff are awful - no sense of customer service. The food was frozen and distasteful! They should get sued over health and safety! No drinks service, all self service. Broken seats and TV - third grade airline!! Should not be allowed to operate in developed countries. Crew were pathetic! The only good thing was it could still fly - thank GOD for that!"
Pros: "Flight experience was overall very good..Everything went smoothly.....food was OK...had seats in H row and these were very comfortable...could sleep for 6 hrs..In flight entertainmemnt was fine..But didn't require much of it...as I slept through most of the flight...above my expectations...4.5/5"
Cons: "Crew behaviour could have been better"
Cons: "The screen from the front row was loose and fell on my leg which was painful. I felt I was treated as if it were my fault!"
Pros: "Plane was right on time and the crew was very nice. They took really good care of us on both ways. I was bit spectic first but the over all leg room and the seats were comfortable. For the money and the direct flight option, I would recommend Air India. Keep up the good job. I also like the fact, they take security very seriously."
Cons: "The entertainment system is bit outdated and could use a nice upgrade."
Pros: "The staff try to be helpful."
Cons: "Horrible state of planes. My entertainment system didn't work and when I complained to the staff I was told that it was all fixed. This was a total lie. I had no entertainment system or even a working reading light for a 14 and a half hour flight from Delhi to Chicago. Some of the bathrooms were closed because they were "defective". Overall, Air India is going from bad to worse and, unless the guaranteed jobs are taken away, things won't improve."
Cons: "Seat 52E was broken."
Pros: "Flight was on time. Boarding was not managed well by Ahmedabad Airport. Two toilets had faults. Faulty tap and toilet seat. Lacking choice in in-flight entertainment despite high quality system. Air India should offer free water at the seat every 2 hours instead it's a help yourself service which is less good. No wi-fi services."
Pros: "Nothing is good"
Cons: "Everything. This airlines delays the flights for a reason. If a flight is delayed the passenger will somehow struggle and argue with Air India to get an accommodation. Once the passenger reaches the mediocre hotel, which has already a deal with some person from Airlines, they basically are providing business to such hotels. All this show is put up at the expense of Travellers' time, money and energy. Never gonna travel with this airlines again. About 10 of us on the same day missed the connecting flight to British Airways BA138 because of 1.45 delay from Air India flight AI 51. We suggest British Airways not to show up this shitty airline along with their flights in the iternary."
Cons: "Half of the tv screens are not working Some working but partially"
Cons: "Don't count on making meetings and connections if your taking Air India"
Pros: "I have sent my proof and letter from emergency department so you would refund or credit me for future dates"
Cons: "I hope you Are working on it as i am surpriced you are checking on my flight expereince when they cmissed it Please look into my issue asap"