Boarding in Chennai is always hectic and unorganized. Not an airline but an airport problem
If they have fruits as snacks that would have been good.
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Leg room space and gap in beteen seats
Pros: "The whole business class experience"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Pros: "Crew very helpful. Seat was very good, food excellent."
Cons: "More storage space in business"
Pros: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Cons: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Pros: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Cons: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Cons: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Pros: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Cons: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Pros: "The staff was amazing"
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Pros: "Good food. Friendly staff efficient airports."
Cons: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "All Crew members was friendly seats i found comfortable."
Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"
Pros: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Pros: "Seat was very comfortable, crew was very nice,"
Cons: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Cons: "Seat space could be wider for working"
Pros: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Cons: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Pros: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Cons: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Pros: "Got bumped to Business Class"
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Pros: "Comfortable flight, punctual, helpful crew."
Cons: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Pros: "Services, the Care and the Concern!"
Pros: "The main course"
Cons: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Cons: "The seats and there is not much leg room"
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "Crew members were very friendly n helpful."
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "Service was nice."
Cons: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Pros: "Service was great."
Cons: "Bit on the cold side."
Cons: "Food was very poor."
Pros: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."
Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."
Pros: "Crew was very friendly and good service."
Pros: "Nothing specific"
Cons: "No real dramas"
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Should inform passenger via message whenever gate number changed.
The worst airline to travel in India. Not at all customer service oriented. They don’t give a damn about passenger comfort and services.
Smooth boarding take off before time and arrived 23 minutes before TIME.
Clean cabin, efficient crew.
Perhaps providing a menu would have helped as it was my first time onboard and I did not know what was being served.
Cons: "The ground crew in Mumbai let on a very drunk group of men who became more and more problematic. Eventually they had to be removed which let to a further delay to an already delayed flight. Bad"
Cons: "Priority boarding for parents with kids."
Cons: "Good airline. Flight was delayed due to weather"
Pros: "Amazing crew."
Cons: "Better comfortable plane"
Cons: "To avoid travelling by indigo would be better"
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Cons: "Worst crew. Very arrogant"
Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"
Cons: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Pros: "On time, comfortable seats, friendly crew."
Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Cons: "Waited close to an hour for collecting baggage at the terminal"
Pros: "Crew was professional and the plane was very clean"
Cons: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Pros: "Indigo flight time to time சூப்பரா இருக்கு"
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Pros: "Air hostess service and flight timings"
Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Cons: "When you people send a copy of the E Ticket you place a picture of a fake credit card at the bottom of the page. There were three of us travelling independantly through India and each time we presented the appropiate copy of the E -Ticket they wanted to see the credit card pictured on the ticket. Of course this was impossible because you guys made it up for some unknown reason. If you ever want us to use your service in future you're going to have to stop doing this practice."
Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"
Pros: "It started on time and landed before time."
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "It was on time and the staff were courteous"
Cons: "Every now and then Indigo's website has challenges"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."
Cons: "I did not like the fact it was delayed. I had to pay for an additional flight to get to coimbatore to fulfil my commitments."
Pros: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Pros: "Indigo Airport and Crew all very professional and welcoming."
Cons: "Same as above"
Pros: "Excellent condition and on time."
Pros: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Cons: "Nothing specific"
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
It was a very disappointing result. I couldn't automatically board the plane on the phone at all. I went to the counter the first time, and the person at the counter told me that I couldn't board the plane! Very unsatisfactory and a waste of our time now I would like to refund my ticket!!!! Very irresponsible!!
It was a very disappointing result. I couldn't automatically board the plane on the phone at all. I went to the counter the first time, and the person at the counter told me that I couldn't board the plane! Very unsatisfactory and a waste of our time now I would like to refund my ticket!!!! Very irresponsible!!
I don’t fly also same as previous no refund even it’s airlines or agency mistake
Cons: "Need to cleanup the cabin."
Pros: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Cons: "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
Cons: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
Pros: "The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term"
Pros: "good budget airline."
Cons: "seats are very close, legroom is uncomfortable"
Cons: "Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed"
Pros: "Very understanding and helpful flight crew"
Cons: "Such a poor on time record"
Cons: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
Cons: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
Pros: "Flight was v smooth"
Pros: "The customer service representatives were very cordial"
Cons: "My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time."
Pros: "Assistance in check in"
Cons: "After early boarding still wait like 30 min plus seating in plane"
Pros: "On time both times. Ground staff especially very friendly."
Cons: "Nothing we didn’t really not like"
Pros: "This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend."
Cons: "All ok"
Pros: "convenient times"
Cons: "your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control"
Pros: "Avoid this shitty airline since it’s NEVER EVER on time!"
Cons: "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
Pros: "Short inexpensive fligh"
Cons: "Seat rows were very close & limited room."
Cons: "The flight was damn cold and freezing"
Pros: "The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety."
Cons: "AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility."
Pros: "Efficient service & great crew"
Cons: "Late flight, not enough announcements"
Pros: "Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats"
Cons: "Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all"
Pros: "Quick easy and simple. Staff were very friendly."
Cons: "No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!"
Pros: "I guess it's cheaper."
Cons: "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
Pros: "Low cost"
Cons: "We paid a small fortune for the couple of kilograms we were over our 15kg allowance."
Pros: "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
Cons: "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
Cons: "I was charged over $200 for luggage overweight because I did not purchase it at time of booking. That's disgraceful. They should make it clear for people outside Asia who are not familiar with their policies what they should do to avoid these charges Jackie"
Pros: "Pilots made a great effort to cut down the delay, kudos to them."
Cons: "No organization whatsoever in boarding procedures. No announcement made on the flight being delayed, only a message passed down from passengers at the very front. Plane was not cleaned and emptied of rubbish before we were boarded. Most shocking of all, the plane was being refueled while passengers were boarding. All in all, pretty appalling. I take budget flights 2-3 times a year and this is the worst experience I've had with budget carriers (including the European budget carriers with dirt cheap fares and sometimes non-existence customer service)."
Pros: "We reached our destination"
Cons: "When researching flights, I really wish AirAsia's procedures were spelled out. Having to pay for each checked bag and each kg over a relatively low allowance was extremely annoying. Even worse, each leg of the flight (due to a layover) required payment. In addition, paying for the seat, paying for peanuts and water?? Probably the worst was the air crew refusing to give a blanket to my freezing fiance without purchasing the pillow, blanket and eye mask bundle. Seriously?? Then towards the end of the flight, the crew walk the aisles holding alcohol and perfume trying to peddle their duty-free products on the plane itself. It was quite evident by this point that the competitve ticket price is a hoax, and all that they are interested in is getting as much money from you as possible. Unless I have no choice, I will never fly this airline again. Please, warn people of these practices BEFORE they purchase the tickets!!"
Cons: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Pros: "Cabin crew were proactive, hard working and super friendly. Upgraded to "hot" seats at check in without charge. Wide range of food and beverages available despite being a short 1.5 hour flight. Aircrafts were clean and well maintained. Both flights landed either on time or early despite weather issues."
Cons: "Check in process, hidden fees, unworkable app for iPhone. I tried to use the app to check in and pay for a bag, it didn't allow me and I had to pay the much more expensive fee at the airport to check the bag. App in general didn't work well at all, it never showed the return leg journey so I couldn't make any amendments to the booking. Check in process took ages in Langkawi, only two desks open for all of AK's flights. None of the self service kiosks were working despite being advertised as functioning."
Cons: "I was charged $94 canadian to check one bag that weighed in at 10kg. I honestly thought the man at the desk was joking. After that he sneered at me and suggested that if I had not booked through Kayak and instead through the airline, that it would be a little cheaper. He then pushed me to hand over my credit card so he could charge me. From then on all I have to say is that the planes have no entertainment, no leg room (they are known for the insanely tight seats) and no food. Not even a drop of water was offered unless you pay on board. Interesting...I wonder what they do then with all of the money they took to accept my one bag (it was seriously 10k, I'm a small girl travelling alone there was nothing large about it). All that to say, I wish I could get some money back, I would never have paid so much to check a bag if I had the opportunity to cancel the flight all together. I'm beyond unhappy with my experience."
Cons: "Not great seats for comfort"
Pros: "All god no food"
Cons: "No food"
Pros: "For once, had a friendly check-in agent."
Cons: "A number of delays. Little or no information. Crew attended well to each other."
Cons: "Really choppy flying and a bad landing. No free food or even drink, no space"
We paid for aisle comfort seats which were assigned to someone else. Horrible service.
Cleanliness has to be improved, food as well
Good overall. No business lounge access is a sad part
Other than TV everything was good
Pros: "Crew was answering and helpful."
Cons: "Entertainment if not available should be able to switch the power off"
Pros: "Crew was friendly and helpful. Took good care of wheelchair bound passengers. Landings on this trip were exceptionally impressive."
Cons: "The entertainment system isn’t the greatest, but in the iPad era this is not a big negative."
Cons: "Since it is our Airlines priority should have been given to its passengers. Flight was awfully delayed thereby wasting more than half a day. Return flight was worse. We landed at 1.30 pm and luggage was not in the belt it was supposed to be as announced . It’s a shame that we had to endure sleepless nights and miserable time in the airport. Swore never to travel by AirIndia again."
Pros: "Aircraft and schedule"
Cons: "Entertainment and food could have been better. Not lot of options in the entertainment. Indian food offered in other airlines such as Emirates and British Airways have been better than what has been offered in native Air India flight"
Pros: "Good value/price. Baggage retrieval time quick."
Cons: "Flight delayed."
Pros: "Again, I did not require much service."
Cons: "An on time departure would have been preferred."
Pros: "Very professional crew."
Pros: "5 hours delay, top of the 6 hours connection"
Cons: "Shorten the delay"
Pros: "Great experience - very relaxing"
Cons: "Leg room was poor. All the aisle and window seats were being sold at extra rates. Entertainment system was pre-historic with very limited choices. Food was bland and nothing appealing. The staff, for most part was invisible. They appeared during the serving of the meals and then vanished."
Pros: "Actually ther nothing to like except it’s a direct flight"
Cons: "The service is very very poor compared with any other competitor in each and every aspect including fare and service. They should be ashamed to charge/ sell the seats which have problems. The entertainment system wasn’t working for me for a paid seat and unfortunately they also couldn’t turn it off completely until half of my journey and finally they covered the monitors with blankets to stop the light so that we were able to sleep just for 3 hours out of 15 hour journey. Again this is for a paid seat and they proudly say it’s the same issue for atleast 40% of the seats"
Pros: "On time flight and polite crews."
Cons: "Not enough blanket for passenger , but the cabin crew has increased the cabin temperature to make up for that. They should prepare enough however. no entertainment whatsoever for the 6hr flight.Didnt like the food."
Pros: "Flt on time Boarding easy Seats comfortable Few changes and I would love to fly again"
Pros: "normal all ok."
Pros: "Staff were courteous and well mannered. Food was good"
Cons: "Seat covers are soiled"
Cons: "Everything, there is no tv in business class for a 6 hr flight Only one meal and no snacks or drinks offered in business clas"
Pros: "Reasonable, based on reviews I expected worse"
Cons: "Flight was hour and a half late. Seats in business class didn’t recline much"
Cons: "The interior of the economy was very dirty and upon entering the plane I can sense that they had not cleaned it after the flight’s previous use."
Pros: "CREW GOT ME A WHEELCHAIR SMOOTHLY WHEN REQUESTED."
Cons: "I WAS NEVER TOLD MY DOMESTIC FLIGHT WOULD DEPART FROM THE CHENNAI INTERNATIONAL AIRPORT!!"
Pros: "Good crew members"
Cons: "Fewer entertainment options"
Pros: "The staff were polite and the food was good!"
Pros: "Nothing as change of aircraft took two hours and no facility to passengers was provided by the management . Lot of harassment to passengers especially to seniors ."
Cons: "Seats can be bit more comfortable"
Cons: "My seat got changed from the original booking. I️ had to seat among other family members the comfort was disturbed frequently"
Pros: "I like everything"
Cons: "No comment, everything is good"
Pros: "Counter was very crowded with last minute arrival for some flights, check in desk diverted them to couple of counters for fast processing and kept general lane open for early checking for folks like me. nice job."
Cons: "The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, potatoes at every meal. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. Rude when came after being called for 30 minutes. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Dirty bathrooms. Aged upholstery and uncomfortable seats."
Pros: "Kind, and caring"
Cons: "Sprit of love"
Pros: "Service was good and the flight was not full so there was more room"
Cons: "The bathroom was pretty bad, it was wet and not clean, I was wearing open toe sandals and long pants so it sucked."
Pros: "Needs more hygiene! Should have a sign in wash room to notify passengers to maintain it well"
Cons: "The bathrooms were really bad; they were dirty and water clogged within an hour of take off. Also the cabinets in the bathrooms were broken and stuck in place using scotch tape that was peeling off."
Pros: "The improvements from before Well set entertainment"
Pros: "The flight was on time, well organized, and a quick boarding/departure. Thank you to Air India for a good flying experience."
Cons: "The plane was a bit dirtier than others (with stains on the carpet and the pillows a bit stained) but aside from that it was a good flight."
Pros: "Overall it was good. Cabin crew, punctuality."
Cons: "You did not offer the 50% discount meant for senior citizens provided by Airindia. Pls do the needful to refund that amount to me."
Pros: "The food served at lunch"
Cons: "After flight was delayed and arrived late we went to the ticket agent to get our missed flight rescheduled. After almost an hour they hadn't completed a single correction. After 90 minutes of fuming they rebooked us for the following day and put us up in the crappiest, dirtiest, noisiest budget hotel we've stayed in over 6 months in India, Myanmar and Thailand."
Cons: "No through check in. We weren't allowed to transfer internally and were diverted to the external check in counter and even there the flight was "not yet open" which meant we had to sit around for a while for the flight to open so we could check in !!!!!"
Pros: "Around 10:30 am passengers on my flight who did not have any checkin luggage were offered an earlier flight, which was excellent and quick thinking."
Cons: "It was Boghi in Chennai on the day of my travel unfortunately and smog filled the air reducing visibility for all. The flight was originally scheduled for 9:30 AM and was, understandably, severely delayed even by the time I arrived at the airport. It would be ignorant of me to fault the airlines for abiding by safety regulations enforced by ATC. The execution of the plane transfer could have been far better. I strongly suggest that a procedure is written to reduce stress for all parties involved in such situations. It seemed quite unprofessional as there were passengers waiting, confused about what to do next as we weren't given clear instructions on how to transfer terminals, go through security checks, and acquire the appropriate boarding passes. While the air india employees were agile in their actions, they were visibly uncertain, which did not inspire confidence in us passengers. Once I had boarded the alternate flight, I was appreciative, but I strongly suggest that for everyone's sake a precedent is set."
Pros: "I didn't know that we were allowed to land in a random city. Also, when we missed our connection because of the delays, they lied to us about other airlines not havin availability."
Pros: "Courteous staff. On time arrival and departure and smooth flight. I have been flying Airindia for 40+years both domestic and International"
Pros: "This might be quite standard to non-budget airlines but still worth mentioning. 30kg check-in luggage per passenger is generous."
Cons: "1. Nobody checked for handphone usage AFTER broadcasting that handphones should be switched off or on flight mode. The passenger sitting next to me (and some others sitting elsewhere) kept talking on the phone. 2. During the flight, one of the overhead storage was opened (obviously by someone without closing it) for at least 15 minutes without being noticed by the crew. Not even when the air-stewardesses inching forward to serve food towards the storage. Only when they were right underneath it did one notice in surprise and close it. 3. Quite a lot of the entertainment systems were either not working properly or broken."
Pros: "Counter staff need better software and training Learning to type would help"
Pros: "We liked the courtesy of the staff (ground and air) loved the checkin luggage allowance of 25 kgs instead of 15 kgs in all other Indian airlines except jet air and free food"
Cons: "No complaints"