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Cons: "Everything"

Cons: "Food could have been bit better."

Pros: "Yes"

Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"

Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"

Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."

Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."

Pros: "The crew was amazing, polite and efficient"

Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"

Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."

Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"

Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."

Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"

Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"

Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"

Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."

Pros: "Not at all"
Cons: "Everything"

Pros: "Very good crew"

Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."

Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."

Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"

Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."

Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."

Pros: "Nothing"
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."

Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"

Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."

Pros: "The air hostesses were very warm and friendly."

Pros: "Service was good"
Cons: "Flight was delay that was not good"

Pros: "everything went smoothly.. good service, good food"

Pros: "Was a very good experience. Staff was friendly and organized. Food was good."

Pros: "Free upgrade to first class for no apparent reason"

Pros: "The best airline in India... by far!"

Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."

Pros: "They had a check in/ luggage drop before the AirTran"
Cons: "Nothing"

Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."

Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"

Pros: "Boarding and crew were great."
Cons: "Food can be improved."

Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"

Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."

Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."

Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."

Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"

Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"

Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."

Pros: "The best airlines"

Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"

Cons: "It was good value for option With in flight catering"

Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"

Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."

Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"

Pros: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"

Pros: "Good"
Cons: "Good"

Pros: "Nothing"
Cons: "To avoid travelling by indigo would be better"

Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"

Cons: "No comments"

Pros: "Very new aircraft . On time"

Pros: "On time schedule"

Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"

Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."

Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"

Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"

Pros: "Amazing crew"
Cons: "Offers"

Pros: "Comfortable"
Cons: "Check in swiftness"

Pros: "Ground reservation and check in crew were amazing."

Pros: "On time, comfortable seats, friendly crew."

Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."

Cons: "."

Cons: "Legspace for passengers"

Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."

Pros: "Crew was professional and the plane was very clean"
Cons: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."

Pros: "Indigo flight time to time சூப்பரா இருக்கு"

Cons: "Flight delayed and no info"

Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"

Pros: "Air hostess service and flight timings"

Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."

Cons: "Nothing to remark"

Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."

Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."

Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"

Cons: "delay"

Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"

Cons: "Flight was two hours late"

Pros: "People taking care are nice lot"
Cons: "Flight was delayed"

Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."

Pros: "It started on time and landed before time."

Pros: "On time"

Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."

Pros: "It was on time and the staff were courteous"
Cons: "Every now and then Indigo's website has challenges"

Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"

Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."

Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."

Cons: "I did not like the fact it was delayed. I had to pay for an additional flight to get to coimbatore to fulfil my commitments."

Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"

Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."

Pros: "Overall experience"
Cons: "Over expensive food"

Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."

Cons: "The chicken Junglee sandwich was stale hard and really dry."

Cons: "Indigo Crew Is Not Passenger Friendly. Nobody taught them to smile and be hospitable."

Pros: "Very helpful employees. Also professional. Very pleased."
Cons: "Everything was acceptable to superior, by first world standards."

Pros: "Nothing"
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"

Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."

Pros: "Boarding process"
Cons: "Comfortable chairs."

Pros: "Yes"
Cons: "More leg room"

Cons: "No Delays in flight......one hour delay is too much"

Pros: "Seats were ok. 300 one is too much to buy seat."

Cons: "Delay in boarding and flight"

Pros: "All good"
Cons: "Nothing"

Cons: "The business class was cheap. Didn’t expect such poor quality."

Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"

Pros: "Flight on time and services"
Cons: "If we have usb charging option that cab be added advantage"

Cons: "seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country."

Pros: "Flight was on time and with little hassle once in the air. Crew was polished and professional,"
Cons: "Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out."

Cons: "Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight"

Cons: "No water was offered"

Cons: "The flight landed 2 hours later"

Pros: "Friendly crew"
Cons: "Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised"

Pros: "Punctuality"
Cons: "Nothing as such"

Pros: "Very customer like"
Cons: "Poor customer service"

Pros: "Nothing"
Cons: "Discomfort No food/water No entertainment Very very bad seats Only 2 toilets"

Cons: "- The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost."

Pros: "Clean & fast"
Cons: "Small seats, did not have food I wanted and took a long time to confirm."

Pros: "Stayed on plane whilst people boarded in Hyderabad. No delays"
Cons: "No entertainment"

Pros: "Wheelchair assistance was amazing. I am traveling with a broken leg and couldn’t be more grateful for the helpful staff."

Pros: "Trip was smooth."
Cons: "No problems whatsoever."

Pros: "Very comfortable waiting zone like a first class lounge"
Cons: "Very narrow and complicated security check"

Pros: "On time service and often friendly staff, particularly in airport at checkin."
Cons: "I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal."

Pros: "Food was ok and general cleanliness. Fast luggage retrieval"
Cons: "Flight delay"

Cons: "Flight was delayed by 3 hrs"

Pros: "Their aircraft are brand new and ground staffs are cooperative."
Cons: "GoAir schedule changes in a blink. Scheduled 1:05 pm then delayed to 3:0 pm then rescheduled 1:30 then again 2:05 pm. It’s total madness. Almost missed the flight."

Pros: "The truth by GOAir staff is not spoken they keep saying flight will come but it didn't and this happens twice. Other flight did iperarate and fly"
Cons: "Liars"

Pros: "I cancelled my flight because of delay and waiting for my refubd"
Cons: "Go air has no communication, no sense of responsibility giving different stories."

Pros: "Nothing"
Cons: "Being late. Disorganized boarding."

Pros: "boarding was fast ... seating was nice .. service was good"
Cons: "Flight was delayed by more than an hour... no facilities at the airport"

Cons: "Business class is an economy seat up front. Terrible condition of planes - in particular the rest room is filthy. Avoid!"

Cons: "Knowingly delay was not flashed though mobile apps were showing delayed time correctly. On counter staff was giving correct time. But refuse to display No display of gate until boarding was midway Row wise boarding not followed Head purser on board was loud , brash , rude and curt to all Non apologetic to a delay of nearly 2.5 hours Cramped seats"

Pros: "The flight was for only one hour and it went by pretty quickly. The flight was clean and the crew was friendly as well. The prices were a little high but they were offering international baggage allowance so it was worth it."
Cons: "The initial boarding was a little delayed and we weren't informed that it was going to be that way. Ended up standing in the tunnel to the plane for 15 mins. The leg space was relatively less, but for an hour, very manageable."

Cons: "Non-existent leg space. Narrow seats."

Cons: "poor communication of delay as well as estimation of delay."

Cons: "Did not receive timely information about the flight delay (if I'd I could cancelled, gotten a full refund and flown on another flight right there, but the information came too late, even though they had it in advance.) Did not receive information about complimentary snacks (had to find out for myself Don't travel with goair if you have time sensitive single day travel plans."

Pros: "Nothing"
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"

Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."

Pros: "Boarding process"
Cons: "Comfortable chairs."

Pros: "Yes"
Cons: "More leg room"

Cons: "No Delays in flight......one hour delay is too much"

Pros: "Seats were ok. 300 one is too much to buy seat."

Cons: "Delay in boarding and flight"

Pros: "All good"
Cons: "Nothing"

Cons: "The business class was cheap. Didn’t expect such poor quality."

Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"

Cons: "They sent my (and others’) baggage back to Chennai and I am leaving the country today . They held us on buses without opening the doors during corona virus crisis ."

Pros: "Excellent crew!"
Cons: "Boarding in a bus is a bummer"

Pros: "Amazing crew. Professional"

Pros: "The crew on board were very friendly."
Cons: "Flight kept getting delayed for no apparent reason. Also, the life jackets were loose under the seats and kept sliding around during take off and landing. Should be a safety violation! I would no recommend SpiceJet."

Pros: "Good team on the aircraft"
Cons: "Terrible at communicating of delays. We were left wondering what was going on for 3 hours."

Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."

Pros: "The Spicejet staff is very uncooperative . They failed to keep their promise to help change the departure date because of death in the family. They said they will help me change the ticket although I was willing to pay the penalty. Kayak should investigate this ad try to help customers PNR LDGLGQ Ref letter for complaint to Spicejet customers care 04972182 Mahfuzur Rahman Tel 901 2384134"
Cons: "Avoid recommending these agencies for the above mentioned problems. And help reimburse my money Mahfuzur Rahman."

Cons: "No Entertainment very noisy plane ..didn’t give a blanket also"

Pros: "Flight wasn't full and overall service was excellent."

Pros: "Price and schedule"
Cons: "Ability to use international credit card to pay for extra services when checking in online"

Pros: "On time, smooth flight"

Pros: "The crew was professional. It was an ATR - which are not known for their comfort."

Cons: "Rude unresponsive and uncaring. I will never fly SpiceJet again."

Pros: "Amazing crew"
Cons: "Free orange juice"

Cons: "I was denied boarding the plane with my voucher/eticket. The gate agent said that I had to produce a MasterCard ending in 6794 to board the flight. I do not own a MasterCard"

Pros: "Only Allows just 15kg check-in bag will not work if traveling internationally as then the charge huge fees if over 15kg. My bag was 24kg and cost me an additional 3000 rupees. I have not given the option to check in online ."

Pros: "It was an instrument of torture with so little leg room, I thought it was a joke at first. This, like other scummy budget airlines ram as many rows of seats in as possible, to make more more money. Pure greed scumbags; another airline on the no fly list for me."
Cons: "STOP RAMMING THE AIRCRAFT WITH AS MANY ROWS AS POSSIBLE. It’s torture for anyone without midget legs. DO NOT fly with SpiceJet if you have the nerve to have been born tall. It should be illegal"

Cons: "The flight was delayed. The luggage took too long."

Pros: "Faster than driving from Chandigarh to Delhi Great value for price for flight Great service"

Pros: "The Airconditioner was not working."
Cons: "Confort"

Cons: "Staff was rude. On asking why the flight was delayed, she replied back very badly that it’s the ATC’s fault. The tone was so bad. I felt like lodging official complaint. She misbehaved with another passenger and when he asked about complaint box she said go on site and report us. She hardly cared what we would do. I guess their must be rules to make sure staff does not misbehave with passengers."

Pros: "Very courteous service and yummy onboard food"

Pros: "The best thing about this airline was getting off it at the destination"
Cons: "Everything! Aircraft seating poor! Cabin crew poor! Slow on board service! Bar service not stocked didn't even have soft drinks"

Pros: "Food not ordered No entertainment so cannot scorej"

Pros: "Efficient and orderly."
Cons: "Boarding should start only when the plane is ready to board. A very l9ng queue could be avoided."

Cons: "The catering magazine gives a lot of food choices but in reality I could not get any of the 3 options I asked for. The boarding is very haphazard. The queue of people is not controlled at all."

Pros: "Friendly cabin crew, specially Ms Nandini. Food was okay."
Cons: "Tightly packed 737-800 with189 seats! Seats 1A-C were right next to the front door, and I couldn't stretch my legs in 1A. Narrow cabin luggage space."

Pros: "Punctual and safe flight. Regular service for a budget carrier."
Cons: "This is not a good choice for international travelers. Spicejet is a low cost carrier with a 15kg baggage allowance. I guess most international tourists like me have more to carry. I had 23 kg and ended up paying almost twice the amount of the ticket price. So I think it is better to fly with regular carriers such as Air India."

Pros: "Seamless check in and check out."
Cons: "Everything was good. Can't complain. My legs are just too long to fit any airline seats comfortably."

Pros: "Nothing"
Cons: "Hopeless and endless waiting time !! I would have rather reached the destination faster by railways rather than flying"

Pros: "Low cost, kept the information up about delays"
Cons: "Delayed in total by 4 hours for a 55 min flight. Missed a whole day of vacation as instead of arriving at 1pm, we got there at 630pm."

Pros: "Inflight service"
Cons: "Old Plan"

Cons: "The crazy noise. Loud music playing on the plane. Loud overall noise. Loud engines."

Cons: "Coffee was cold. I also had to pay for it!"

Pros: "Not a lot. . They served drinks but 15 mins before landing when pilot was about to start his landing announcement. The crew did try hard though."
Cons: "Crowding, boarding procedures, no seat belts for infants."

Pros: "The Flight was comfortable and our Infant Kid enjoyed the flight"
Cons: "Tuticorin Ground Staff Mr Lingadurai was very RUDE"

Pros: "Service was good."
Cons: "On a flight that costs roughly 9,000 INR, for one way, it is completely unreasonable for them not to provide food. Granted, it was booked at the last minute, but as a token of good will for the amount of money we are putting in, they should provide food for them."

Cons: "Extremely poor customer service."

Pros: "On time courteous staff"

Cons: "The check in counter staff at the Spicejet counter at Tuticorin airport is the worst I have ever seen. The guy was rude and unwilling to let me take my carry on luggage which was 8.5 kgs even though I have no check in luggage. Terrible attitude and worst customer service ever!"

Cons: "Delayed by 90 minutes You luggage got fully damaged Who will pay for that Bitter experience had never ever in any flights"

Pros: "Friendly staff, helpful. Quick boarding and departure."
Cons: "Gate changed 3 times and ended up being incorrect. Not much room on the small plane."

Pros: "Overall good service"

Cons: "The air lines third party vendor haven't provided the booking confirmation until the end which was hectic for us , the vendor is kiwi.com"

Cons: "Crew responses were very bad"

Pros: "It was very nice"

Pros: "Overall good crew"
Cons: "Flight was delayed. Even though I paid Rs 600 for Spicemax, there was no concept of boarding by groups or by priority. Also the food was not good."

Pros: "Nothing"
Cons: "We had to wait on the tarmac for 30 minutes after disembarking!!!"

Pros: "everything"
Cons: "nothing"

Pros: "The flight was ok and comfortable."

Pros: "Crew was answering and helpful."
Cons: "Entertainment if not available should be able to switch the power off"

Pros: "Crew was friendly and helpful. Took good care of wheelchair bound passengers. Landings on this trip were exceptionally impressive."
Cons: "The entertainment system isn’t the greatest, but in the iPad era this is not a big negative."

Cons: "Since it is our Airlines priority should have been given to its passengers. Flight was awfully delayed thereby wasting more than half a day. Return flight was worse. We landed at 1.30 pm and luggage was not in the belt it was supposed to be as announced . It’s a shame that we had to endure sleepless nights and miserable time in the airport. Swore never to travel by AirIndia again."

Pros: "Aircraft and schedule"
Cons: "Entertainment and food could have been better. Not lot of options in the entertainment. Indian food offered in other airlines such as Emirates and British Airways have been better than what has been offered in native Air India flight"

Pros: "Flight in Time"

Pros: "Good value/price. Baggage retrieval time quick."
Cons: "Flight delayed."

Pros: "Again, I did not require much service."
Cons: "An on time departure would have been preferred."

Pros: "Very professional crew."

Pros: "Great experience - very relaxing"

Cons: "Leg room was poor. All the aisle and window seats were being sold at extra rates. Entertainment system was pre-historic with very limited choices. Food was bland and nothing appealing. The staff, for most part was invisible. They appeared during the serving of the meals and then vanished."

Pros: "Actually ther nothing to like except it’s a direct flight"
Cons: "The service is very very poor compared with any other competitor in each and every aspect including fare and service. They should be ashamed to charge/ sell the seats which have problems. The entertainment system wasn’t working for me for a paid seat and unfortunately they also couldn’t turn it off completely until half of my journey and finally they covered the monitors with blankets to stop the light so that we were able to sleep just for 3 hours out of 15 hour journey. Again this is for a paid seat and they proudly say it’s the same issue for atleast 40% of the seats"

Pros: "Flt on time Boarding easy Seats comfortable Few changes and I would love to fly again"

Pros: "normal all ok."
Cons: "nothing"

Pros: "Staff were courteous and well mannered. Food was good"
Cons: "Seat covers are soiled"

Cons: "Same old movies....no recent entertaining movies especially regional movies in telugu"

Pros: "Short but comfortable flight. Staff were friendly and attentive"
Cons: "Delay wasn’t announced until almost close to scheduled departure time"

Pros: "Reasonable, based on reviews I expected worse"
Cons: "Flight was hour and a half late. Seats in business class didn’t recline much"

Pros: "non stop flight from Delhi to Chicago Food was ok boarding was quick"
Cons: "Rest rooms maintained poor, did not get tp refills too many crying babies Entertainment system was not working properly in my seat. Seat lights were not working"

Pros: "Food"
Cons: "The interior of the economy was very dirty and upon entering the plane I can sense that they had not cleaned it after the flight’s previous use."

Pros: "On time"

Pros: "CREW GOT ME A WHEELCHAIR SMOOTHLY WHEN REQUESTED."
Cons: "I WAS NEVER TOLD MY DOMESTIC FLIGHT WOULD DEPART FROM THE CHENNAI INTERNATIONAL AIRPORT!!"

Pros: "Good crew members"
Cons: "Fewer entertainment options"

Cons: "Transit in Delhi with in 1 and half hour was hectic. And some of the remote control button for TV did not work"

Cons: "Delayed flight, All time everytime. Missed my connecting flight because of the delay"

Pros: "The staff were polite and the food was good!"

Pros: "In general, comfortable seats, decent service and okay food, ."

Pros: "Food."
Cons: "Seats can be bit more comfortable"

Cons: "My seat got changed from the original booking. I️ had to seat among other family members the comfort was disturbed frequently"

Pros: "I like everything"
Cons: "No comment, everything is good"

Pros: "Business Class, food, level of service, quiet."
Cons: "No WiFi ??????"

Cons: "really TOO cold"

Cons: "The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, potatoes at every meal. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. Rude when came after being called for 30 minutes. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Dirty bathrooms. Aged upholstery and uncomfortable seats."

Pros: "Broken movie screens, tray tables, dirty seats and poor food."

Pros: "Kind, and caring"
Cons: "Sprit of love"

Pros: "Good responsive crew and food"
Cons: "Nothing to report in specific since this is a very short flight"

Pros: "No coffee service after meal Morning breahfast limited choices Coffee when served was less than lukewarm"

Pros: "Needs more hygiene! Should have a sign in wash room to notify passengers to maintain it well"
Cons: "Nothing"

Pros: "On time arrival inspite of an hour delay in takeoff. Nice entertainment. Movies were plentiful to choose from."
Cons: "Upholstery could be modernized."

Pros: "Overall procedure was smooth and the staff was courteous"
Cons: "Food was not up to the mark. The flight was an old one."

Cons: "The bathrooms were really bad; they were dirty and water clogged within an hour of take off. Also the cabinets in the bathrooms were broken and stuck in place using scotch tape that was peeling off."

Pros: "The flight boarded on time and landed on time"
Cons: "The seats, too much aircraft noise.... food quality is poor. The entertainment choices are very limited"

Pros: "Crew was courteous"
Cons: "Very tough to get seats via web check in. Parties get split unnecessarily."

Pros: "Overall it was good. Cabin crew, punctuality."
Cons: "You did not offer the 50% discount meant for senior citizens provided by Airindia. Pls do the needful to refund that amount to me."

Pros: "Short Flight duration"
Cons: "No inflight entertainment form EWR to MAA. Unclean toilets, torn seats and very rude flight staff"

Pros: "The food served at lunch"
Cons: "After flight was delayed and arrived late we went to the ticket agent to get our missed flight rescheduled. After almost an hour they hadn't completed a single correction. After 90 minutes of fuming they rebooked us for the following day and put us up in the crappiest, dirtiest, noisiest budget hotel we've stayed in over 6 months in India, Myanmar and Thailand."

Pros: "Food is good.. and overall travel experience is also nice"
Cons: "The transit in Delhi require change of baggage. It will be better if they transfer completely throughout the travel"

Pros: "Around 10:30 am passengers on my flight who did not have any checkin luggage were offered an earlier flight, which was excellent and quick thinking."
Cons: "It was Boghi in Chennai on the day of my travel unfortunately and smog filled the air reducing visibility for all. The flight was originally scheduled for 9:30 AM and was, understandably, severely delayed even by the time I arrived at the airport. It would be ignorant of me to fault the airlines for abiding by safety regulations enforced by ATC. The execution of the plane transfer could have been far better. I strongly suggest that a procedure is written to reduce stress for all parties involved in such situations. It seemed quite unprofessional as there were passengers waiting, confused about what to do next as we weren't given clear instructions on how to transfer terminals, go through security checks, and acquire the appropriate boarding passes. While the air india employees were agile in their actions, they were visibly uncertain, which did not inspire confidence in us passengers. Once I had boarded the alternate flight, I was appreciative, but I strongly suggest that for everyone's sake a precedent is set."

Pros: "I didn't know that we were allowed to land in a random city. Also, when we missed our connection because of the delays, they lied to us about other airlines not havin availability."

Pros: "Courteous staff. On time arrival and departure and smooth flight. I have been flying Airindia for 40+years both domestic and International"

Pros: "We liked the courtesy of the staff (ground and air) loved the checkin luggage allowance of 25 kgs instead of 15 kgs in all other Indian airlines except jet air and free food"
Cons: "No complaints"