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They should upgrade/fix the broken devices.

Email messages ahead of time about flight delays. I got email messages telling about flight delays, but the estimation of the delay was not accurate. Hence had to wait for long hours at the airport.

The ground staff at Hyderabad and Mumbai were pretty much absent, until about one hour before the flight left. It would have been great if AirIndia staff was available on the ground at the gate/terminal to advice people who did not have access to email/text messages. There was not even a single announcement about the flight being late and an ETD. A few announcements would have calmed a lot of passengers.

Hospitable crew,good food,no entertainment and

Was said connecting flight left even before the time. They dint care to transfer the baggage or give food coupons to passengers . There were no one to assist or to let us know wats gng on

Crew responses were very bad

Flight was delayed by 1.5 hours, no aero bridge to enter the flight

Overall good crew

Flight was delayed. Even though I paid Rs 600 for Spicemax, there was no concept of boarding by groups or by priority. Also the food was not good.

It was very nice

Seats are very nice.

Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements.

Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic.

The staff tried to be helpful, but they were not.

I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board.

Worst airline

Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned

Crew were excellent Food was also good.

Providing free wifi on board which amde senior people like could not sleep. Must provide headphones like ETIHAD

Food review is difficult for an overseas travelers

Professionalism

Nothing in particular

The crew was excellent. They helped rearrange bags in overhead bins. Almost all bags were accommodated in the overhead bins.

The airplane, like all other airlines, are crammed. With 10 seats per row in the economy class, passengers are packed like cattle. There is not much elbow room or in the isle. But this is not specific to Jet Airways. It is was all airlines are doing to make more profits.

Pathetic flight ..won't travel again and won't recommend anyone

Lounge, Boarding, Food, Crew Members

Entertainment

Tv didn't work in both directions to and from Chicago to Delhi. Makes it a very long journey. Apparently it is too expense to repair or replace Food very mediocre

Email messages ahead of time about flight delays. I got email messages telling about flight delays, but the estimation of the delay was not accurate. Hence had to wait for long hours at the airport.

The ground staff at Hyderabad and Mumbai were pretty much absent, until about one hour before the flight left. It would have been great if AirIndia staff was available on the ground at the gate/terminal to advice people who did not have access to email/text messages. There was not even a single announcement about the flight being late and an ETD. A few announcements would have calmed a lot of passengers.

Worst airline

Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned

Overall experience

Over expensive food

Seats are very nice.

Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements.

Nothing that i liked

I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service.

Everything was perfect

Nothing

Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew.

I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous

Sufficient leg room

The staff tried to be helpful, but they were not.

I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board.

Overall good crew

Flight was delayed. Even though I paid Rs 600 for Spicemax, there was no concept of boarding by groups or by priority. Also the food was not good.

The flight was late to departure but not notified customers. Staff service must be improved.

our taxi got caught in traffic and we were late to the airport. But the plane was late in arriving and therefore in leaving as well. The crew working quickly and efficiently to board us all and they were all very nice.

Crew responses were very bad

Tv didn't work in both directions to and from Chicago to Delhi. Makes it a very long journey. Apparently it is too expense to repair or replace Food very mediocre

The fruits served was bad and got spoiled. No proper response from the cabin team

Hospitable crew,good food,no entertainment and

Price, spacious seats

Made to wait 30 mins in line past boarding announcement "for some VIP"; classic Indian style. Flight was subsequently late over 30 minutes. Sandwich was stale, wrapped in kitchen wrap. Would rather not have them even serve sandwiches.

Food was same veg tastless rolls eating so many months .n jet flight ..in dinner time also u get same roll

Service

Food

Staff was good

No access to lounge for platinum members, late, washroom not clean

Food was good

Seat space was cramped and although I had a "window" seat, there was no window in our row.

They should upgrade/fix the broken devices.

We are wheel chair passengers. We are made to mend ourselves.

Pathetic flight ..won't travel again and won't recommend anyone

Lounge, Boarding, Food, Crew Members

Entertainment

The food, hospitality, etc.

The flight was too cold. The air conditioning could've been a lot midler

Food review is difficult for an overseas travelers

Food was good

Seat space was cramped and although I had a "window" seat, there was no window in our row.

Crew were excellent Food was also good.

Providing free wifi on board which amde senior people like could not sleep. Must provide headphones like ETIHAD

The food, hospitality, etc.

The flight was too cold. The air conditioning could've been a lot midler

Food review is difficult for an overseas travelers

Staff was good

No access to lounge for platinum members, late, washroom not clean

Food was good

Seat space was cramped and although I had a "window" seat, there was no window in our row.

Punctually

No leg room

The staff tried to be helpful, but they were not.

I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board.

Nothing

Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew.

I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous

Sufficient leg room

Tv didn't work in both directions to and from Chicago to Delhi. Makes it a very long journey. Apparently it is too expense to repair or replace Food very mediocre

Flight delay of 11 hours

Price, spacious seats

Made to wait 30 mins in line past boarding announcement "for some VIP"; classic Indian style. Flight was subsequently late over 30 minutes. Sandwich was stale, wrapped in kitchen wrap. Would rather not have them even serve sandwiches.

We are wheel chair passengers. We are made to mend ourselves.

It was shocking for me too wait for my luggage for 1hr. Why? I travel every day, If i spent time in collecting luggage then it is wastage of my time and my day.

Flight was delayed by 1.5 hours, no aero bridge to enter the flight

Overall good crew

Flight was delayed. Even though I paid Rs 600 for Spicemax, there was no concept of boarding by groups or by priority. Also the food was not good.

We arrived on time.

The plane was old...