Pros: "Everything was fine!"
Pros: "Aircraft are nice and clean with good legroom."
Cons: "Ground staff was re-weighing cabin baggage to charge extra fee during transit flight, When the crew at first leg of the journey had okayed my baggage I had already paid for extra baggage so had to argue with ground staff to resist paying extra."
Pros: "Not a heavy traffic route. Aircraft used are nice and new A320’s with spacious leg room."
Cons: "Checkin crew didn’t specify baggage weight will be reverified at Sharjah airport. Almost had to pay extra despite of buying extra baggage."
Pros: "Everything was good"
Cons: "Everything is good"
Pros: "Crew was amazing, decent leg room"
Cons: "Smelled like Indian body odor"
Pros: "Crew was great"
Cons: "It smelled like Indian body odor on the plane"
Cons: "The staff have to respect people and they have to solve the problems which comes to passenger."
Cons: "I paid more than the price of the ticket for my luggage"
Cons: "Don't delat"
Pros: "Good quality meals online and also on board. Prompt departure and arrival. Professional staff."
Cons: "Some entertainment is needed on longer flights. This is the only downside."
Pros: "Very good pilots and impressive flight management."
Cons: "Delayed departure time and unreasonable price for snacks on the plane."
Pros: "Crew, cleanliness, timing"
Cons: "No entertainment"
Pros: "Maintained time even though late"
Cons: "The flight was a bit delayed"
Pros: "On time"
Cons: "Nothing to complain"
Pros: "Good crew"
Cons: "Boaring and security in Indian airports"
Pros: "The price, the space between seat rows"
Cons: "No more of food menu,"
Pros: "The crew proficiency"
Cons: "Boarding time in the transit airport and the handbag limit in the first airport"
Cons: "provide at least drinking water in flight"
Cons: "they put my hand luggage in check-in luggage and broken my hand bag it was brand new was 100 usd price .when i complain at Nairobi about it they refuse to take my complain .can i get compensation for that ?"
Pros: "There is not a single thing about this flight and airline worth appreciating"
Cons: "Some of the most unhelpful, incompetent and unprofessional staff i have ever had to encounter. Honestly the worst flight of my life. NEVER flying with Air Arabia again and I recommend everyone else spend a little more money to fly with another airline to avoid the hastle this airline will without a doubt put you through. I have submitted a complaint with Air Arabia, let us see if they even reply"
Pros: "I liked the fact that the flight was on schedule in spite of the fact that one passenger seemed to cause a delay on forgetting to locate his passport from his own carry on ! I also liked the content shown on the screens as they juggled my ken a bit! Food was to taste despite the cabin pressure! The cabin crew were just amazing!"
Cons: "I did not like the fact that I had to strech my pate and strain my eyes to view the screens. The food was a bit expensive on board unlike online!I feel the variance is unjustifiable. Seats are so squeezed and unadjustable for more comfort!"
Pros: "The staff onboard is great. That is the only thing I have to say about this airline in a positive light. I will not use them again."
Cons: "no entertainment, no food (without paying high prices for). I will not use this airline again"
Cons: "Tried to book baggage and seats online for flight from Colombo to Sharjah but website wasn't working, so called their office in Colombo. Was told it was too late to book baggage so would have to pay more than double the regular charge. I explained repeatedly that I had tried to book it but the website was down but the lady on the phone completely ignored what I was saying. She then said I should have called them to report the problem - insinuating that it was somehow my fault that their website wasn't working. Quite an interesting twist on 'customer service' in a service industry company. Nothing in the email I received from them stated what to do should their waist fail; no number to call, no procedure, nothing. I had to take a 1-hour trip into the city to speak to them directly at their office. The lady there I spoke with simply made a few mouse clicks and the problem was solved. This of course begs the question of why that couldn't have been done over the phone. The lady on the phone put me on hold for over 10 minutes, clearly hoping that I would give up and hang up. Air Arabia should fire this person immediately as she has no business being in the customer service industry if she is going to be so insulting to a paying customer. As a member of the company she sheds a horrible and unprofessional light on it."
Pros: "Food is good and cheap Beverages are cheap Friendly staff On time"
Cons: "Sharjah airport is very dirty"
Pros: "Nothin as I want cancel this journey as noone come in these and I booked tickets for my friends and they said not coming and I called air Arabia company 10 days before journey depart and they refused to give refunds and this site is very poor to help customers for these conditions , very bad"
Pros: "boarding was fast"
Cons: "seat comfort"
Pros: "Was a cheap flight"
Cons: "The Seats doesn't recline"
Pros: "On time Service. Courteous Crew. No Alcohol policy"
Cons: "Meal was burnt. They should look into the meal heating process :)"
Overall very good experience, clean and spacious flights. Travelled between NY-IND and overall enjoyed. I wish better vegetarian food variety and snacks.
Pros: "Amazing food. Nice flight attendants."
Cons: "Flight delayed, had to stay in an airport hotel like a prison. You cant go outside the hotel."
Cons: "Delayed and missed a connecting flight. Had to buy a new ticket since earlier one was non refundable"
Pros: "The crew was nice"
Cons: "Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours."
Pros: "Alright, experience, nothing fancy. A typical economy class experience."
Cons: "Given non-vegetarian food, instead of selecting Hindu vegetarian food as the option 2 months prior flight."
Pros: "Good behaviour"
Cons: "Food quality needs to be better"
Pros: "Food was good"
Cons: "Crew attitude!!, airport delay: worst, staff at Kuwait airport: worst, stay at shannon: waste of time."
Cons: "Veggie food could’ve been better and better movies could’ve been added to entertainment part"
Pros: "We landed safely."
Cons: "Seat uncomfortable, very late departure, mediocre food, flight attendants need better training"
Cons: "I’m already received seats by online then I surprise that one seat was changed"
Cons: "Seats aren't comfotable."
Pros: ". Real vegetarian food can be served. 2. The space between front and back seats to be slightly more. 3. The staff of the Kuwait airways should coordinate with the passengers continuing their journey right from the time the passenger gets down from the flight. We faced problem in locating the office of the kuwait airlines at Kuwait. 4. The gap is too long between the flights. 5. No details in some of the gates regarding the flight details. 6. The snacks served at Kuwait airport can be slightly different."
Cons: "1. Too much time in kuwait airport. 2. Sudden gate change in Kuwait airport which was not informed by any body."
Cons: "My son already mentioned that we are vegetarian people when he booked the ticket. Still during our flight the crew said we don't have veg food, only option is non-veg. When I clearly denied to have a non-veg food and some other people also explained them that most of Indian people food habit and culture, finally the staff ready for give the Veg food to me and my wife. We got the food but it took lots of time and cold, no test as well. Is it really good behaviour to customer?? We are senior citizen, we need water for our medicine, I have to asked 3 times then they give me only one time.. Such a annoying and awful experience during this journey. I won't recommend Kuwait airways to my family and friends. Thank you.."
Pros: "In-flight comfort and food were excellent. Entertainment system was good too, even if not as extensive as in some other airlines. The staff were also polite and helpful."
Cons: "Flight from NYC to KWI was delayed by 6 hours. Boarding was disorderly (no seating zones assigned, resulting in a large number of passengers crowding near the gate at the time of boarding). Thankfully I didn't miss my connecting flight."
Pros: "Entertainment better than some other airlines. The airline behaved well to accommodate Hotel need in Kuwait because of the flight arriving late."
Cons: "Need to improve the communication setup if the flight is late for whatever reason. The hostess staff should be more courteous."
Cons: "Delay in flight and unorganized passengers boarding at the the gate."
Pros: "Good leg room and flight was good."
Cons: "FLIGHT crew seemed not so welcoming and irritated."
Pros: "Seats had lots of leg room, crew on this sector was good as was the service."
Cons: "Flight was 5 hours late going to destination and 3 hours late on the return flight home. Kuwait airways is unreliable."
Pros: "New flight and spacious leg room"
Pros: "Good leg room in the flight."
Cons: "The crew was very rude when asked for blankets. Food was mediocre, inspite of changing my meal preferences it did not get reflected on my return flight. On the way back, not sure why the flight back to the US was routed through Shannon, Ireland. I would like someone to answer this for me. This made the journey a very long one. Plus in Shannon we had to disembark and do a security check again to board on the same flight back. This was stressful especially after the long flight into Shannon. On more than one occasion, the crew did not respond to requests for blankets."
Cons: "The crew neglected passenger requests"
Pros: "Crews attitude, Flught comfort"
Cons: "Airline website is pathetic , its down all the time.. Boarding is horrible, Business class passengers had a long wait to board"
Pros: "All is well except boarding."
Cons: "As per our E-ticket, departure time was 19.00 PM. We reached at JFK at 15.45 PM, there we knew that flight time was 21.30 P, which were never inform to us. No sitting arrangement at airport, we have to wait upto 17.30P outside on the floor, being senior citizen we can not stand. flight was reschedule to 23.15P and finally take off at 00.30A next day."
Pros: "FLIGHT AND STAFF OVERALL SATISFACTORY"
Cons: "FLIGHT WAS DELAYED NO COMMUNICATION ON EMAIL AND BY SMS"
Cons: "As per the ticket we bought our flight was supposed to fly from Delhi to Kuwait to new York. But Kuwait airways did not share this information with us that it makes another stop on it's flight from Kuwait to new York (in Ireland). I would never recommend this airline to anyone. I would never fly this airline again."
Pros: "Low price."
Cons: "Everything about it pretty much."
Pros: "The ticket price"
Cons: "Boarding - it took an hour to get checked in after staying in the queue. Food - Food was very mediocre"
Pros: "I didn't like any thing about"
Cons: "Counter stuff at Egypt was very rude ZERO customer service skills"
Pros: "Seats and meals"
Cons: "Last minute change in schedule"
Pros: "The flight got delayed by one day so I requested the manager to adjust me for another flight so that I could reach my destination on time and he did. Thank You"
Cons: "When the flight got delayed I received the message just few hours before my flight."
Pros: "Flew on time and reached on schedule"
Cons: "Itinerary did not disclose stop at Ireland. It is important that number of stops are disclosed ahead of time while booking flights. I disregarded many other options to choose one stop flight. Food could be better."
Pros: "Nicer aircraft"
Cons: "Late departure."
Pros: "Flight late on all 3 sectors"
Cons: "Didn't announce early enough that flight from DEL to Kuwait city was delayed though the airlines already knew. Food was very average"
Pros: "Nothing because that old flight nothing is good"
Cons: "In this flight also the crew treating better but no entertainment and food also . They serve too late and everyone feel hungry.them not providing blankets proper please improve service Thanks"
Cons: "Nothing works in the plane.. none of the switch works. None of the monitor works, crews god knows how they were even picked for this job. .. Plane had technical problem all through out the journey. It was old plane.. the only thing worked seems the engine and the wheels... The worst is the treatment this plane and it's traveller use to get on airport is more bad.. it won't get clearance. . It has to wait for 30 minutes for its turn. . Irrespective of kuwait, Ireland or jfk.."
Cons: "First of all, my Kayak itinerary never showed there was going to be a stopover in Shannon when flying Kuwait to NYC. The inflight entertainment system did not work for the 22 hour trip. I was selected for random bag screening, it made no sense to have my bag checked in Kuwait and Shannon since the bag never left the airport."
Pros: "Nothing I like about this airline"
Cons: "the worst service, honestly I took this last minute offer but i will never try this again.... Welcome kuwait airline to my avoid list!"
Pros: "Crew hospitality was excellent. and the Asian Vegetarian meal served was good.. In act before landing at Kuwait few pieces of pancakes were given to the passengers. First I was wondering why they are giving this just before landing. But it came in handy at the Kuwait Airport when we were waiting for about 4 hours to catch the connecting flight to Chennai.. This helped to overcome our appetite at that time ... nice gesture... thanks"
Cons: "I found that flight was totally cramped. Every where I could see luggage and on top of it I saw two persons sleeping on the floor of the Aircraft right from the boarding time...I really don't know how this was allowed considering the safety of the passengers. On the entertainment part there is no Tamil Language movie available even though this sector flight carries lots of Tamil Language known persons...."
Pros: "I apologies but I didn't like anything about it."
Cons: "The micro small seating, the bus transportation, the fact that I was on hold although I had my reservation and this took too long for the staff to arrange seats and fit us in, and the random seating, my mom had to sit between two random men, and I had to sit way back, there wasn't any seat selection options. Last time I will fly on Kuwait Airways, even though I am Kuwaiti."
Pros: "The check in staff was awesome. They upgraded our ticket. The staff on the plane handled a sick passenger with great care. The pilot was amazing. Very smooth takeoff and landing. This was one of the best flights I've ever been on."
Cons: "Entertainment system was not working."
Pros: "Plane was nice and clean, food was fine, crew courteous."
Cons: "Very cold, but I can't complain about much."
Cons: "-unexpected/undisclosed stop over in Ireland for 3 hrs -6 hrs delayed -overhead compartments opening during take off -passengers started get off their seats at landing and crew unable to control them -didn't have record of request for vegetarian meal request (ran out) -entertainment system screen didn't work"
Cons: "Not telling there passengers change of extra stop and giving milk to for little kids . Kuwait airline is so cheap."
Pros: "Absolutely nothing! The worst airlines I've ever traveled with."
Cons: "Everything!! Food was horrible, service was very bad. Tvs weren't working properly and the aircraft was very old. Even after specifying a vegetarian meal for religious purposes during booking, it seems like I was served a non-vegetarian meal."
Cons: "The entertainment system was not working, seats were not reclining. The staff at the counter gave different seats to a family of 3 in spite of asking them to do it."
Pros: "My parents and in-laws travel in 17th from Ahmedabad to NYC. The service was terrible, especially at kuwait no wheel chair was provided they had to stand up walk at the last boarding announcement. Moreover, people from kuwait were preferential treatment in boarding and in flight service. The staff was terrible and didn't care about my parents, multiple request of food, sandwiches or drinks were neglected."
Cons: "My parents and in-laws travel on 17th April 2016 from Ahmedabad to NYC. The service was terrible, especially at kuwait no wheel chair was provided, they had to stand up and walk at the last boarding announcement. Moreover, people from kuwait were given preferential treatment in boarding and in-flight service. The staff was terrible and didn't care about my parents, their multiple request of food, sandwiches or drinks were neglected. I will not fly kuwait and will recommend paying extra bucks to go in Qatar to all my families in states."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Cons: "The flight is delayed for two hours"
Pros: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Cons: "just give me a simple way to change my flight"
Cons: "Schedule. Crew"
Pros: "The Crew members especially Magid"
Cons: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Cons: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Cons: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Pros: "Bad experience with flynas"
Cons: "Saudia airplanes much better. This is the last time with flynas."
Cons: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Pros: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Cons: "delay flight and rent another craft lion air !!"
Pros: "So good everything was okay"
Cons: "1 hour waiting for customer service to answer the call"
Pros: "We arrived before time"
Cons: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Cons: "Was so hot and delay as usual with flynas!"
Pros: "Fast flight reached before time"
Cons: "The boarding time"
Pros: "Business Class is very comfy."
Cons: "Food quality. Number of business class seats."
Cons: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Pros: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Cons: "The entertainment in the flight"
Cons: "not delaying 2 hours"
Pros: "The flight arrived 30 min earlier than the scheduled time."
Cons: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Pros: "The crew was very rude. They were not helpful at any stage."
Cons: "Crew members should be trained properly about how to be nice in dealing with passengers."
Pros: "Business class seats are very comfy & dinner on airplane was delicious."
Cons: "They are still using busses for boarding in both Taif and in Dammam airports."
Pros: "Departure was on time. Riyadh airport had good facilities."
Cons: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Cons: "Late departure and messy airport at jeddah"
Pros: "Not anything really"
Cons: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Pros: "As mentioned above"
Cons: "There was no pillow on the flight and the hostess was rude"
Pros: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Cons: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Pros: "Timing and convenient. No stops Professional crew"
Cons: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Pros: "Flight late about 30mihutes no explanation"
Pros: "Punctuality, Cleanes, good service, great attendees"
Pros: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Pros: "Very punctual"
Cons: "Everything was fine, I didn’t order any food so can’t join dge"
Cons: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Pros: "Craw are professional"
Cons: "No entertainment"
Cons: "Flight was delayed by 6hrs"
Pros: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Cons: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Pros: "No thing"
Cons: "Late without plogize"
Pros: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Cons: "No entertainment Untrained crew Lousy chair"