Flight was on time, staff are friendly and helpful onboard.
Terrible last row seats many seats available but no offer to move to better seat
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Water bottles could be in more sustainable packaging than plastic bottles
Made us gate check carry ons Then didn’t get them on the plane. Service they used didn’t deliver our carry ons for more than a day Total mess
Horrible!! The WiFi was not working, the food was awful
Very nice crew and great food. Easy to board just wish the flight could be shorter or seats more comfortable or more room to walk around when you get cramps in your legs from sitting so long. Crew was great and attentive and really was good food.
We flew an Air Bus 330 airliner from Zurich to Boston. Our seats were terrible. I am 6'5" with long legs. I tend to refuse paying extra for extra seat room, usually it's tolerable. We were side by side in row 40, with my wife in the window and me in the aisle. The internal arm rest only rose to 45 degrees, I thought it was broken. I ended up standing by our seats in the aisle for an hour. A stewardess finally approached me and asked if I was feeling sick. I told her that it was the worst seat comfort I had ever encountered. She left and shortly came back telling me that there were center row seats two up from us where only one passenger was sitting out of the 4 seats. I took her advice and sat there most of the flight. I put m legs sideways in the adjoining empty seat. But the arm rests there as well only rose to 45 degrees, so it's a feature, not a defect. The arm rest position really limits our position. It's a horrible seating design, what are the air craft designers thinking?
Even though I paid extra for more room, we were very cramped and the seats were hard. Also, when we checked in they did not post the gate we were to arrive at even though we were half an hour away from boarding. The agent did not know either. Actually, the flight from Porto to Zurich did to have the gate posted, and there were very few agents in the boarding areas who could help us. I would never fly Swiss Air again.
Not good. We returned on united airlines and the food was horrible.
Poor. Seats uncomfortable. No leg room. Hot and humid the whole trip. Food and staffs were ok.
The meal was wonderful and strawberry ice cream was a plus.
Absolutely amazing! Best airline i have flown with, huge difference to United!
The airport staff never announced that boarding has started. Both at iad or Islamabad or Istanbul.
To be prepared for being treated with disrespect by the ground crew.
We were charged for checking in our bags! One bag per person was supposed to have been included in the ticket price, and yet Turkish Airlines charged us nearly $200 per bag!
The flight attendants were generally rude. I requested a blanket for my toddler and didn’t receive the blanket until about about 3 hours later into the flight after multiple asks for different crew!
Horrible, hated every part of it. They do not have business class- just tried to make one row. Boarding was a mess- felt like hungry people fighting for food. Will never ever travel in Indigo
Very bad this airline changes my schedule date of travel and get me stranded in Istanbul for three days, paid for only one day hotel accommodation with only one breakfast and i had to pay for lunches ,and dinners and hotel accommodations for the two and half days
It was great! Great value for the price I paid. Great crew and great food in business class
Amazing trip! No delays, no broken or lost luggage, and amazing food.
The food we received during the flight was excellent. The service was very friendly. Definitely the best value for the money when flying across the Atlantic.
great. I could have used a bottle of water or two instead of having to ask everytime. great service. very comfortable
They didn’t have my special meal I requested. It seemed like they just put a sticker on a veg meal for me. I had a little bit of it but it didn’t taste good and I got sick from eating it by the time I boarded my Frankfurt to NY flight
The food from Delhi to Frankfurt went bad or something cause I got sick after I ate the meal and felt ill the rest of my travel back to NY
From HYD to FRA - plane (787-9) seating in economy was so terribly cramped. There were tons of empty seats but we were ordered (by Lufthansa's crew) that we cannot change seats even after we reached cruising altitude, ostensibly because of "safety reasons". So what could've been a nicer experience was totally soured. Food was good. Flight was punctual. From FRA to LHR - for some strange reason ("totally full flight") they asked us to check in our cabin bag! We told them that there were medicines and delicate items inside al we'd like to keep it with us in the cabin. Then they VERY rudely *ordered* is to unload our delicate items and meds and the. Check in the bag. We complied. On the way into the plane we saw many others (whites, of course!) rolling in similar bags happily into the plane. This, this leg of the trip was completely ruined for us by Lufthansa's crew. Bottom line: I am never traveling Lufthansa again!
Booked seats (paid extra) online and found they didn’t exist on the flight. We were then separated from the rest of our party. Given seats in the very back of the plane. We will not fly Discover or Lufthansa again. We will not book flights or travel through Kayak again!
Flight was great. Smooth flying, movies good. Open seats allowed for good stretching.
Not enough veg food for passengers. I actually did not get veg food and starved the entire flight duration.
Bought a seat in a flight that got changed out so ended up paying for a seat I would have had if I hadn't paid.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
Crew was very courteous, friendly and professional. Caring and attentive.
The flight crew was friendly and accommodating. I witnessed one of the flight attendants deal with a difficult flyer with extreme calm and compassion. I was so annoyed with the passenger and so impressed by the flight attendant. His quick action de-escalated what could have been a major incident. He was awesome.
BA flight from London NY had old BC configuration with 2+3+2 seating with open seats which was not comfortable and lacked privacy
Experience was bad. In business class, they ran out of food choices. Luggage was delayed by 2 days in both to and fro flights, ground staff was not helpful, took 3 hours to log the complaint for missing luggage.
Staff except one has poor attitude. No cabin crew seen for several hours during the flight in business class. It felt like I was traveling in economy Drinks bad in business class Flight was late for no obvious reasen and I missed my flight to Miami I was put in a 3 star hotel in London although I was traveling in business class. Dinner was aweful at the hotel Overall very poor experience
Crew attentiveness and service as well as the quality of on board dining could be better. Seats and controls are very dated.
People were nice. Seats are so cramped my knees had to be pressed into the seat in front of me.
The update about flights and the terminal changes information was great.
Entertainment did not work from DC to London. Was not able to check in online during my return journey from Mumbai to London. Food was good!
⭐ British Airways Review — A Journey of Highs, Lows, and Lessons ⭐ I recently flew Business Class round-trip from Boston to Mumbai with British Airways, and my experience was a tale of two extremes — from disappointment to exceptional service, and then back to inconsistency. Boston → London: A Surprisingly Poor Start My journey began on a disappointing note. On a 6-hour Business Class flight, I was surprised to discover that there wasn’t a single proper vegetarian meal option available. I was offered a few bakery items only after repeatedly requesting something to eat. The flight attendant shrugged, offered no solution, and eventually — quite literally — threw some bread at me after much delay. This was not only disheartening, it was extremely surprising given my wonderful Business Class experience with BA last year. I stepped off that flight genuinely hungry and had to make a mad dash to the lounge just to get a proper meal. London → Mumbai: A Complete Turnaround The next sector restored my faith in British Airways. The entire crew was warm, welcoming, attentive, and genuinely caring. A special shoutout to Phiroze, Sara and the entire team serving the Business Class cabin — their professionalism, hospitality, and thoughtful service were extraordinary. They truly embodied what makes British Airways a global leader, and I am deeply grateful for the experience they provided. This is the BA I know and love. Mumbai → London: A Strange Meal Schedule This sector was generally fine, but the meal timing was puzzling. Lunch at 10:30 AM — for a Business cabin — felt unusual, and most passengers, including myself, barely touched it. The rest of the service was smooth, but the scheduling definitely needs a rethink. London → Boston: Mixed Experience Again The flight itself was decent, but the Business Lounge at Heathrow for this leg was a letdown. Arrived during lunch hours: no hot vegetarian options available Lounge area: dirty dishes everywhere Even after politely alerting the staff, the dishes were ignored and left uncleared For a premium cabin passenger — and at one of the world’s busiest international hubs — this was disappointing. Overall Impression My journey with British Airways felt inconsistent — two great sectors sandwiched between two that fell short of the BA standard. When BA is good, it is world-class. When it misses, the gap is noticeable. I genuinely hope the airline takes this feedback as constructive insight. I continue to believe in British Airways, and I commend the outstanding crew on the London → Mumbai sector — they were the highlight of my entire trip. With a little more focus on vegetarian meal availability, lounge service, and consistency across crews, BA can ensure every Business Class passenger experiences the premium journey they promise.
For a business class ticket the service was very mediocre. We had to ask for coffee after a meal and the service was grudging like we were putting them out. The leg from BOM to LHR was especially bad and the toilets had no water. It was disgusting. Looks like self service is the new model for Business Class. No Thank you. I will look elsewhere
Very bad.i will never book British flights for future
