Pros: "Crew was very accommodating of my needs."
Cons: "The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great."
Pros: "Seats and crew are the best"
Cons: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"
Cons: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."
Pros: "Crew was friendly, flight was relatively empty so comfortable."
Cons: "The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late."
Cons: "There was no personal entertainment system nor USB port for charging."
Cons: "Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them"
Pros: "The plane was nice."
Cons: "6 hours late. No explanation. No apology from any Air Astana employee."
Pros: "Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana."
Cons: "The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board."
Pros: "Price Travel Kit Relatively new aircrafts"
Cons: "I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training."
Pros: "Price Travel kit"
Cons: "The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable."
Pros: "There is more seat room on this flight than others and the food is good."
Cons: "When we boarded the plane they announced that there would be a stop in Turkmenistan for refueling. This refueling took two hours taking our layover and causing trouble with our next flight."
Pros: "The flight was not full so got to stretch out and sleep."
Cons: "Unexpectedly had to stop for fuel in Turkmenistan and it took too long. Missed my connection and made the rest of my trip very stressful."
Pros: "Somon air is a poor airline in a poor country. They try hard but one is wise to keep expectations low. They were friendly and only a few hours late."
Cons: "Food was unimpressive, but it was served...I wasn't expecting anything on a 1.5 hour flight."
Pros: "Full meal despite a short flight. Very kind flight attendants. Clean, comfortable, inexpensive."
Pros: "The flight was delayed for about an hour before takeoff."