I will choose ANA again. Excellent Service
Pros: "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
Cons: "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
Pros: "Crew was awesome, super attentive and friendly."
Cons: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Cons: "Did not like emergency exit seat."
Pros: "Entertainment offerings were good."
Cons: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Pros: "Crews were great. They worked fast and helpful."
Pros: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Pros: "Loved from the booking on kayak and all the services provided by the airline until landing."
Cons: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Pros: "The cabin crew was great in services"
Cons: "Priority not thought"
Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"
Cons: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."
Pros: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Cons: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Pros: "Great food"
Cons: "Leg room"
Pros: "Flight attendants were incredible!"
Cons: "Great staff and food for a plane."
Cons: "Everything. The best I I"
Pros: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Cons: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
Pros: "Attendants were friendly."
Cons: "Flight was late."
Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Pros: "The attendants are all courteous and respectful."
Pros: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
Pros: "Crew onboard and in Brussels where very nice and efficient."
Cons: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Pros: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Cons: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Pros: "Good communication, food and services"
Pros: "ANA crew is very hospitable."
Pros: "Services and respectful"
Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Pros: "flight attendants excellent"
Pros: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Cons: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Pros: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Cons: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Pros: "stewards very polite"
Cons: "seats uncomfortable"
Pros: "The crew was very friendly and attentive. The food was generous and very good"
Cons: "There really wasn't anything I didn't like"
Pros: "The stewardesses were always smiling and very engaging!"
Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"
Pros: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Pros: "Again, the flight attendants were kind and tried to be very helpful."
Cons: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Pros: "Very pleasant. I upgraded to economy plus so that was a bonus."
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "Nothing really major to complain about but nothing that went the extra mile..."
Cons: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Cons: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Pros: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Pros: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Cons: "There was really nothing to dislike. The video choices could be more imaginative."
Cons: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Pros: "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
Cons: "Delay on tarmack at airport. No fault of ANA"
Pros: "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
Cons: "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."
Pros: "very attentive crew, plane was well cared for, food was mediocre."
Cons: "food was barely passable. awful landing."
Pros: "Excellent service"
Cons: "We love to fly again in Emirat"
Pros: "Food was good. Flight was very organized."
Pros: "I like the crew."
Cons: "All good."
Pros: "Entertainment choices are good"
Cons: "Crew in economy section was not good, did not serve alcohol even once and when asked they said they will bring later but never did. Bluetooth audio did not work for me so I could not use my noise canceling headset."
Pros: "Seat was very comfortable."
Cons: "Everything was good, one little thing, just had to wait for crew member to respond to the bell."
Cons: "I do not find anything to complain. My first choice will be Emirates."
Pros: "Flight crew were excellent."
Pros: "Good like always"
Cons: "All perfect"
Cons: "During checkin process they weighed my laptop bag along with my hand baggage a small suitcase. Laptop is considered as personal item. The combined weight exceeded 7 kg and hence I had pay for excess baggage even though my checked in Baggage were close correct 23 kg limit. This was an issue with most"
Pros: "Crew was very nice"
Cons: "Seat was very uncomfortable (in comparison to the other emirates flights I’ve taken), and the bathroom was very dirty (trash was full and towels were piled up on the sink)."
Cons: "Laptop bags are not allowed at New Delhi Airport. Only one carry on is allowed with no laptop bag. These are not Emirates policies. New Delhi airport has its own policies. Highly frustrating at that moment because these are not the baggage allowances anywhere else in the world"
Cons: "Crew was a little less cooperative than my usual Emirates experiences"
Pros: "Good overall service."
Cons: "With more focus on menat and India what used to be a good airline is slowly turning to cattle carrier."
Cons: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Pros: "Good, entertainment & comfort"
Cons: "Crew not bad"
Pros: "Food, Service, entertainment"
Cons: "one of the Lady crew member was very rude. When i asked her child meal she made a very bad face and told me that u should have booked online. I explained her i tried but couldnt book coz of may be cheap fare category. It was quite embarrassing for me :("
Pros: "The overall experience was good from boarding to disembark. emirates is a quality airline with affordable pricing. Planes were neat and clean cabin crew did their job at their best."
Cons: "In some instances their was a shortage of food option. Although the menu said you could have a choice but some of the choices were exhausted by the time crew served it to the half of the travellers and the rest have to eat whatever was leftover. I think Emirates should stock a bit more of the food especially on a plane like Airbus 380. Its a huge aircraft and passengers sting at the vey end had to wait almost 45 min to 1 hr to get their food and that too was whatever leftover. They should make efforts to server all the passengers within a short amount to time rather than keep them waiting for so long. Most of the time more than half of the passengers had already eaten while those sitting in the back were still waiting for their food. Its not cabin crew's inefficiency but rather a policy problem that needs to be addressed."
Pros: "Cabin crew was courteous. Food was good."
Cons: "Boarding we haphazard."
Cons: "Always spicy food"
Pros: "Food was good"
Cons: "Crew was not so great"
Pros: "Everything except food"
Cons: "Nothing as such."
Pros: "The service is the best."
Cons: "The seats on the Boing 777 don't compare to the seats on the Airbus from Dubai to Los Angeles."
Cons: "Food was not tasty or interesting."
Pros: "Service Gluten free food provided."
Cons: "Flight was delayed and crew was dismissive with questions and concerns about connecting flights"
Cons: "In this flight the flight attendant thought she was doing us a favour,although seated in 26F,preference of food was finished,there was no Pepsi,and felt I was treated badly because of my color and dress mode."
Pros: "The in-flight entertainment was good, with many, many options to choose from. The headphones provided were certainly more comfortable than anything I have experienced on other airlines."
Cons: "The boarding process is chaotic. Especially so in Dubai. Moreover, they do not allow a laptop bag in addition to the normal carry-on baggage. Every other airline I have flown allows this. What is even more frustrating is that a women's purse is allowed, so I saw women carrying giant bags with their laptops, etc. in those bags, whereas I had to stuff mine into my carry-on briefcase. This is not normal (as in, other airlines allow it), is not mentioned in the ticket, not mentioned while given the boarding pass, BUT is strictly enforced at the very last minute right before entering the plane."
Pros: "Comfortable. Good food."
Cons: "Boarding was a mess."
Pros: "The Airbus was very good -as comfortable as possible in Economy."
Cons: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
Pros: "Everything Emirates is the best"
Cons: "I had given preference of Asian vegetarian food on line but was not served the same"
Cons: "No reason to complain."
Pros: "Overall ok, food n entertainment was good"
Cons: "You cannot request seat preference, did not help!!"
Cons: "For three hours since takeoff we were not served any food or drinks. I was dehydrated and my sugar level had gone low. When they finally served us, they said they did not have a vegetarian meal inspite of my having ordered a hindu vegetarian meal. on creating a ruckus they managed to arrange a vegetarian meal"
Pros: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
Cons: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."
Pros: "service was excellent and crew was very polite"
Pros: "The food and tv, and the staff is so helpful"
Cons: "Delhi to dbx was uncomfortable & they have changed our seat without any warning"
Pros: "My ankle was fractured and the crew (both at the desk and in the plane were very supportive. My experience was better in India (as Delhi airport) than in Dubai and Boston."
Pros: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"
Cons: "Delayed and passengers not given accommodation. Food also had to ask."
Pros: "Elegance in general"
Cons: "Nothing to complain"
Pros: "The crews were curteous and helpfull. The food served was fresh and tasty and was of pretty much of our Indian taste. The cleanliness in side the plane was par exellence. Keep up good job. It was pleasure flying with Emirates."
Pros: "Food is great"
Cons: "Service is good"
Pros: "Airbus 380. Wider seats. Excellent service."
Cons: "Long journey."
Pros: "The crew were nice, entertainment was very good"
Cons: "The Delhi staff were very rude, the baggage allowance was inconsistent in terms of inbound and outbound flights, was excessively charged!"
Cons: "Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese."
Pros: "Nothing was good"
Pros: "The Flight crew was excellent - Inflight services were really good. However, the ground service and customer service was horrible!"
Cons: "In-ground service is terrible. Turkish Airlines on-ground staff and customer service staff don't know how to handle any problems. They are unconcerned and unhelpful. They just keep shrugging their shoulders."
Pros: "The crew was good. The seats were not comfortable."
Cons: "food could have been better."
Pros: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"
Pros: "CREW WAS VERY GOOD AT THEIR JOB"
Cons: "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"
Pros: "Got ticket for a good price."
Pros: "The service, the food. The staff is very friendly and helpful."
Cons: "The worst airline I have ever flown with, worst disruption management"
Pros: "Crew was good Comfortable seats"
Cons: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Cons: "Worst customer service."
Cons: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Pros: "Good service and in flight entertainment; excellent prices on tickets."
Cons: "Disorganized boarding process Scheduled departure time should be earlier; otherwise, long wait at airport."
Pros: "excellent service."
Cons: "internet should be free."
Pros: "The seats and leg space very good. Flight clean ."
Cons: "Food served was poor in quality. Bread seemed to be stale and hard. Seems from the previous flight. Crew had poor service. Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray."
Pros: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Cons: "Will never fly Turkish airlines again"
Pros: "I have travelled internationally many times and this was my worst flight to date."
Cons: "They broke my $1000 vintage musical instrument. Check-in counter lady assured me that it would be well taken care of, but they totally broke it. I went to airport to file property irregularity report and their staff denied to file it and said that it was my mistake. I am not going to fly Turkish airlines anymore. Even the food was bad."
Pros: "On time flight. Very good service."
Cons: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"
Pros: "Superb service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Cons: "When I called the night before to check into the flight our reservation had been cancelled and we did not know until we got to the airport Turkish Airlines counter in Mumbai very early in the morning that we could still fly. Never understood why our names had been removed for our return flight. Because we didn't have a boarding pass when arriving at the airport the security hesitated to allow us into the facility. Luckily we found our itinerary and they allowed us entry."
Pros: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Cons: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"
Cons: "The veg food is quiet bland"
Pros: "Great service and staff"
Pros: "Some staff wer helpful"
Cons: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."
Pros: "Overall services include catering. Flight attendants were very kind"
Cons: "Limited leg space. Boarding process at Mumbai airport was very bad, not at all systematic and arranged."
Pros: "Nice aircraft"
Cons: "Quantity of food served was less for 13 hour flight"
Cons: "The food wasnt good .."
Pros: "Food was OK, sometimes good even."
Cons: "Terrible customer service"
Pros: "Accommodation for temporary delay"
Cons: "Lot of delays"
Pros: "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
Cons: "On Board food offerings, seats are a little tight"
Cons: "Vegetarian meals were not good."
Pros: "Cabin/ground crew was professional, nice."
Pros: "Crew demeanor Cleanliness of the cabin Boarding process"
Cons: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Cons: "Plane was old. Seat pitch too tight."
Pros: "Flight attendants are good."
Cons: "Airport, older airplanes, food."
Pros: "Fine experience except that leg room is awful."
Pros: "Flight took off on time"
Cons: "The stewardesses could use some additional training on service with a smile"
Cons: "I got lucky I came home alive"
Cons: "The food is horrible"
Pros: "Great Cabin Service, Great Food, timely arrival and departures."
Cons: "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."
Cons: "The service was not good and the staff had to be called 10 times for one thing"
Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"
Pros: "The planes were clean. Ground staff was nice. I am comparing my in flight experience with emirates and qatar which may be unfair for Turkish. The flight was better than flying one of our domestic carriers like delta or united but not up to mark with emirates or qatar."
Cons: "The over all seat pitch was low and seemed very cramped for a long journey. Food was hit or miss. On two different legs of flight we had a good service from Ist to was but below average service from Bon to ist. Connection in ist airport was scary - too many flights arriving at one time, people lining up outside the airport mad literally pushing their way to get in. In today's tunultous time this seemed extremely unsafe as far as airport safety. I would not travel Turkish till they extend/ update ist airport which is supposed to happen in 2 years."
Cons: "Crew was extremely unprofessional and curt."
Pros: "The breakfast was very good, recent movies, and I believe the seats were quite comfortable for coach. Love the ability to see the outside view from the cameras, and following the progress of the flight! I don't think anyone else does it."
Cons: "Nothing. My favorite foreign airlines."
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Pros: "The crew"
Cons: "The food"
Pros: "It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines."
Cons: "Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck."
Cons: "Need better training."
Cons: "The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment"
Pros: "Crew was great. Lots of leg room"
Cons: "Many screens weren't working properly"
Pros: "Lots of leg room"
Cons: "Food. Screens weren't working properly"
Pros: "Excellent flight apart from the delay!"
Cons: "Leave on time!"
Pros: "Inflight Entertainment and seats."
Pros: "Fast and efficient."
Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Pros: "Behavior of crew and food. The service was excellent. The flight was clean."
Cons: "seats are small but otherwise it is 5 star airline. love Srilankan."
Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Pros: "I have found Sri Lankan staff to be most friendly and accommodative."
Cons: "Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again."
Pros: "Uniform of the crew is nice."
Cons: "The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!"
Cons: "Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats."
Pros: "Really good food the and crew on the plane was nice."
Cons: "In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing."
Cons: "Flight was late and because of that we missed adelaide flight"
Pros: "Friendly crew and great food"
Cons: "Delay to take off"
Pros: "Flight was delayed for 2 hours"
Cons: "Flight was delayed for 2 hours."
Cons: "excpt food anything not good and baggage checker give trouble alot"
Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Pros: "The food & beverage selection"
Cons: "Seats were cramp and in illrepair."
Pros: "Nice lounge. Good food. Friendly staff"
Cons: "Flight was late, may not be their fault"
Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Pros: "Good quality Airbus planes."
Cons: "The Seat-Belt ON sign lit for many hours in the plane. Because of this, all Toilet door were ALSO locked for many houre as well."
Cons: "i am very dissatisfied for the bad service. my friend and i missed the booked flight, but the online service and counter said they can help me nothing."
Cons: "There were no blankets and my wife found it very cold"
Cons: "No headphones were given.. No entertainment"
Pros: "Staff were very professional and courteous"
Pros: "Business class makes all the difference. Service excellent."
Cons: "Gate area. Flight delay due to air traffic issues. Use of remote gate stand at Colombo."
Cons: "SriLankan Airport and cabin attendant behave was very poor."
Cons: "Quality of food has really gone down. Quite disappointing."
Pros: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."
Pros: "Everything is perfect. .. excellent food"
Cons: "No entertainment for 3.5 hours flight from Colombo to Dhaka"
Pros: "Very good crew"
Cons: "Food needs improvement"
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi on the bus from Plane."
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi at the bus from Plane."
Cons: "Everything was pathetic. Delay in both the flights. No provision for lounge access. Will never fly srilankan again."
Pros: "The flight attendants were excellent. Very attentive."
Cons: "Older Airbus A320, okay comfort in Business Class seating. Entertainment was on a portable tablet. Food was fair. Nothing to write home about."
Pros: "With airlines like Frontier & United in the U.S. providing such dismal service (in every aspect) it was truly a refreshing change! Took me back to the days when flying was luxury."
Pros: "Every thing was fantastic"
Cons: "No thing"
Pros: "the ladies were beautiful in their saris, flight left on time, boarding was easy, lunch was decent and price was good. would fly again!"
Cons: "One hour flight delayed by 2 hrs"
Pros: "Food was good, flight attendants pleasant."
Cons: "Flight delayed."
Flight offered vegetarian only food. Was unable to offer anything with meat.
Staff collaboration was good.
horrible experience, almost like a death wish. 4 hours delay, scary flight, extreme turbulence
Pros: "The crew on my flight was excellent. Thank you."
Cons: "My wifi was not working for the entire trip!"
Pros: "Flight was on time. Boarding was quick."
Pros: "On time, great cabin crew"
Cons: "Q400 is cramped, noisy and awful overhead storage"
Pros: "The ✈️ and timing"
Cons: "Amounts of food is ridiculously little for someone who gets hungry fast"
Pros: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Pros: "LITERALLY NOTHING Trashiest airline in the world"
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Pros: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Cons: "Nothing... Can't exactly shorten the distance."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Cons: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Pros: "almost nothing"
Cons: "except the snow in Canada"
Cons: "They charge us extra $140. Which they not supposed to. Your flight experience is very good. But airport experience was very Bad If possible please return our money which you taken On airport. Aircoditionar at thermal was bad too. They keep us (all passengers)stand around 30 min in that condition."
Pros: "Air Canada Rouge is last airline choice I would make"
Cons: "direct flight"
Cons: "Food is not appetizing, flight crews are just ok, entertainment are limited."
Cons: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Pros: "Nice crew and service, I ate all the food :) lots of new movies !"
Cons: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Pros: "Good meals and services with beverages"
Pros: "Excellent service in business class: attentive, cordial, not intrusive."
Pros: "Entertainment programes in TV is good"
Cons: "Seating leg space very congested"
Cons: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Pros: "The food was delicious"
Cons: "Old movies. Nothing recent"
Pros: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Cons: "Not enough bathrooms on this plane, constant line for bathroom."
Pros: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Cons: "I didn't like the amount and selection of food."
Cons: "no food no entertainment very bad management of boarding"
Pros: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Cons: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Cons: "I didn't like the fact that I paid 14$ for wifi and it kept kicking me off all the time. Also when we landed in Edmonton we circled their airport for half an hour then finally landed and we were stuck on the Tarmac for additional 45 min while we waited to get towed to our terminal. All in all terrible first time flying with air Canada and will never do it again. West jet flight I took to my destitnation was awesome"
Pros: "I can't say there is much in the way of customer service provided during this entire flight."
Cons: "They wouldn't let us upgrade even though there is tons of empty seats in first class, and the flight crew wouldn't even make eye contact or answer call lights the entire flight! Was one of my worst experiences with Air Canada."
Cons: "my flight was late leaving midland and therefore I missed my flight from houston to toronto NO one at the Houston United airport counters would help me I stood in line at customer service for an hour and a half just so they could tell me to go see some one at the Air Canada to confirm my rebook and that my flight was delayed an hour anyway and I probably could have made it!!"
Pros: "Old plane, high changing fees. Air Canada sucks"
Pros: "Crew was fine, food was fine, entertainment was fine."
Cons: "The flight was delayed by an hour, which prompted the agent in Beijing to change my connection in Vancouver to 7 hours later!!! However, when I arrived in Vancouver, I made it to the gate of my original connection hoping to get on anyway, but because the agent in Beijing changed my connection before I left, my original connection was full and I was stuck in Vancouver airport for 5-6 hours. Complete waste of my time and completely unnecessary."
Cons: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Again, loved the seat."
Cons: "One of the stewardess was a little smug. She caught herself and tired to back up and be nice, but she was definately a little agressive initially. Sorry, I have been busy, I cant recall what she specifically looked like. I think she had carmel skin, dark hair and was around 30. Again, she did adjust herself, but I wanted to share this as the only real issue I noted for the trip."
Pros: "The crew was great"
Cons: "Broken toilet for this flight"
Pros: "The crew was especially friendly and helpful."
Cons: "Missed the flight due tot eh first delay then the next one got delayed too"
Cons: "Flight was 1 hour late departing."
Pros: "Econamy class allows 2 piece of bag."
Cons: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Pros: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Cons: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Pros: "The entertainement system was great, unfortunately some of the movies were said to have english subtitles, but no matter how hard I tried... None."
Cons: "I wish I could of had a vegetarian meal, but there was no flexibility and I don't believe I was offered the choice during check-in...."
Cons: "Flight left 20 min. late and did not so much as get a pretzel with our drink."
Pros: "The crew and their sincere attitude to be of help. Wonderful team of professionals."
Cons: "One hour delay, which was very tiring for someone who already had gone through the 9 hour flight torture from Athens. The Global Entry for US bound passengers procedure is very confusing. Maybe it would help if the steps were communicated on the US bound passengers before disembarking. First the passport process (easy) then there is this confusing process where we need to see our names in green on the screen, with some staff telling us to move on while others insist that we need to stay back and wait for our names to go green on screens that keep changing. Good idea and intentions to help clear bags, and can be improved. Overall the Montreal to DC flight (with the exception of the awful Montreal airport and the long delay) was excellent."
Cons: "They could have rushed more to get us off the ground quicker."
Pros: "First flight I've taken in a long time where there were any empty seats. The Manchester to Toronto leg was on time and there were no hassles or problems. The crew did a good job on the meal service and were attentive for drink service throughout."
Pros: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Cons: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Pros: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "map was broken halfway into flight"
Pros: "Toronto->Shanghai Good In general it was a good flight considering how long (14 hours) it was. The new entertainment system has a lot of features and movies. It also has chat to other passengers which is useful when travelling with a group sitting in different areas."
Cons: "Bad Long flight but that is the way it is. The fight map froze on my entertainment system about 1/2 through the flight so the map was useless after that. One side of my earphones also went dead. My wife wanted something better then hot noodles in a cup for the middle meal."