Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.
Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.
The food wasn’t good at all. I skipped meals .
Loved the airline with the exception of their carry on limitations. They enforce a strict 7 kilo limit for carry on baggage which is ridiculous. We traveled from SFO to SIN with carry on with no difficulty yet when we checked in Delhi they forced us to check the carry on bags. The weight of our carry on bags were 11 and 12 kilos and while they exceeded the limitations set by Singapore Airlines they were well under weight limitations set by may other carriers. Interestingly my wife and I were each allowed two 22 KG bags to check in addition to the 7 kg carry on for a total weight of 102 KG's. Our total weight with the one bag we planned to check and our two carry ons was 46 kgs.
Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks
Food option Hindu veg to Hindu non veg request was unheard
A 16 hour flight from Singapore to Los Angeles had only 2 meals. It would be great to have 3 meals.
Good airlines, travelled 🧳 n Singapore multiple times and experience is consistent
The flight was very late, sitting on the plane for over an hour and missed our connecting flight from Singapore to LA. As senior citizens, we were rerouted to Copenhagen and then to LA. They should not do this to senior citizens. They should have given us a hotel voucher for a night, then catch a flight to LA the next day. Singapore Airlines should grant us some kind of credit for the next trip, if they want us to fly with them. I doubt if we will ever hear from them.
The premium economy seats were not that great. It could have been more premium than economy seats.
Need to improve on punctuality. My flight was delayed by 1 hour.
Except that our flight was cancelled, by mail, and later moved to 12 hours prior, then the experience was good. In Bangkok we were offered a hotel, it was fine, but would have been nice to know in advance😉
The flight was mostly fine, but I really wished that seats had an outlet to charge devices considering the length of the flight (15 hours there and 14 hours back).
The flight was delayed going out of the gate at BKK that made it a difficult challenge to get through immigration transfer at tapei and make it to my departure on time. This appears to be a recurring issue. The flight crew and cabin crew were excellent. The food was very nice.
The setting configuration of the aircraft stinks. Nobody should pay business class fares and be so uncomfortable. The design of facing fellow passengers is a brilliant nincompoop.
Delayed flight in Singapore caused the transfer at Bangkok to be very stressful. Fortunately, no elderly were in this trip, else it will not be possible to catch the connecting flight. There were also several occasions throughout the flight journey where some of the passengers were not wearing their seat belts despite several remainders from the stewardess.
Always liked Thai Airways but in the past they have been very expensive, not being a millionaire just yet, I will use cheaper airlines. Bangkok to London £370 11 hours 45 mins. Old plane but ok. Lovely ladies on board, very polite. Food was ok. Will always use them if the price is right.
Overall things were very good and orderly. The food was very good but I want able to get a second drink very easily, so that could have been better for services. The seats seemed to be lacking legroom but I'm also 6'1" so I'm used to wanting more legroom but the plane seemed smaller then others when it came to legroom. My kids all enjoyed the entertainment as did I so that was perfect!
I couldnt go on this flight and lost all my money over 1,000 UK Pounds as my visa to Myanmar was not accepted :(
Thai Airways is one of the best airlines in the business. Looking forward to fly again with them.
It was ok, it felt more like an internal flight than an international flight so I guess expected a slightly better standard. Nothing really wrong with it but there was no inflight entertainment. Food and service was good.
Food and welcome services were good , however we experienced issues with the entertainment system and poor headsets
2 hours delay, time changes started already 2 days before the flight
I bought the front row seat and made and early online check in but they changed my seat to the back row without prior notice. The inflight meal was too poor, only a piece of small finger food. The boarding is a disaster, everyone is stuffed in a bus in chaos. Doesnt worth the money at all.
We boarded the plane at 1:20 pm It was hot. There was no air-conditioning It was stifling They kept us on the plane sitting there for 1 hour and 10 minutes
No space in between the seats as per them the average height of human is 5’3” and weight as 55, so seats are designed as per the same. Also, the aircraft was dirty and full of insects
They didn't have a vegetarian food in spite of the ore order
Jetstar was terrible. They left us without boarding passes for the connecting flight for several hours, for no reason. They should have given us the boarding passes for the connecting flight, but instead we were stuck in a “customs limbo” in Ho Chi Minh airport until very shortly before we were to board. No reason for them not to give us the connecting boarding passes.
VN661 flight, the A321 seats are starting to show heavy sign of wear and tear
The flight was delayed and changed of boarding gates without notifying the passengers; no updates on electronic boards. Everyone had to wait for a very long time and tired. No food was served even though our ticket covered a dinner set. I got to my hotel after midnight. Terrible experience with this flight
The legroom in economy on an A321 is wholly inadequate for a 6’3” man. Deeply dissatisfied.
If there is any negative rating for kayak and also for Cathay Pacific or the dealer I used I would give all of them -1000000000000000 I will never ever use kayak again you scammers you rip me off with everything
I do not think there was much that could have been done to make it better. The delayed flight was due to bad weather. The turbulent patches were very unavoidable. Am simply thankful that there were no sudden and / or sharp drops during the flight. I do extend my compliments to captain Marcus I believe was his name and the rest of the crew. They all did an excellent job. My only question is whether I get a refund since the seats I had chosen and paid for were reassigned.
Flight was kept super cold. I was shivering and had to layer up.
The vegan oriental option was disappointing. The regular vegan option was okay but we've had better.
Indian Vegetarian food was bland and I had to repeatedly ask for Salt. Movie selection is out dated.
Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.
Crew was very good, but could have checked on us when meals were not being served also.
I am Vegetarian also has Gluten free food. However they gave me chicken and fish which is gluten free, but i am a vegetrain and i requested crew Hindu meal vegetarian, they said they will come back. .but they never showed up even i asked 2nd time. They could have compensate. I also request airline industry to have another option Gluten Free for Vegetarin people as well. Because Vegetarin people will have gluen issue...
The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.
Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)
Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!
I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.
Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect
Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.
Flight was delayed and due to this we almost miss the connection flight
Crew members forgot to serve sandwiches after serving the coffee. Worst was the handling of bag. One of wheel was Broken making it useless. Though a complaint was registered and assured of compensation voucher equal to part cost of the new bag.
Please don’t send survey questions on Indigo flights. 90% of booking, check in, Boarding work is done by the passenger. So those questions are irrelevant
There was inordinate delay without any plausible reason. This has become a normal feature of Indigo now a days.
Yeah yesI have n yeah traveled on this flight yaa this flight yeahfrequently yeahrescheduled yeahor canceled this was very bad experience I yeah will never forget this Airlines have h yeahave not to do so
