Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Cons: "The aircraft was very cold and chilly."
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Cons: "On time would be better."
Cons: "20 min late but acceptable for a 15 hr flight"
Cons: "flight on time. flight was delayed and gate changed"
Pros: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Cons: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Pros: "Overall good"
Cons: "Boarding needs better management."
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Pros: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pros: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Cons: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Comfortable flight, punctual, helpful crew."
Cons: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Cons: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Pros: "Very good service."
Pros: "Staff worked very hard and were very helpful."
Cons: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "New plane"
Cons: "Nothing in particular"
Pros: "food. schedule was on time"
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "The service and the flight to and from Narita Airport."
Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Pros: "Red wine was good"
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Pros: "Hard to find lounge for bclass users"
Cons: "Headphones were not functioning properly"
Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"
Pros: "We did not die in a hellacious ball of flame Aviation incident!"
Cons: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Pros: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Cons: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Pros: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Cons: "Food was meh. Above average, but still not amazing."
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "Great food, friendly staff, on time... what else do you need?"
Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "Service, food and staff were great."
Cons: "Aircraft was dated and in desperate need of a refurb"
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Pros: "Extremely polite flight crew"
Cons: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Pros: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Cons: "delay for 2 hours without notice"
Pros: "Crew were good"
Cons: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."
Pros: "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
Cons: "Not one complaint"
Cons: "My flight got canceled but nobody responded from flyus.com"
Pros: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Cons: "Plz improve the foods and entertainments"
Pros: "Very helpful and kind crew. On time boarding and departure."
Cons: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."
Cons: "Internet connection at airport and lounge is not good"
Cons: "Lots of noisy babies / young children"
Pros: "The service as usual on Qatar is excellent"
Cons: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Cons: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Cons: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Pros: "Houston check in counters need to be added."
Cons: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."
Cons: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."
Pros: "We carefully taken care . The Hotess were alright"
Cons: "Their food are ok"
Pros: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Cons: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."
Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Pros: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Cons: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
Pros: "It arrived on Time."
Cons: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Cons: "All entertainment units were off."
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Pros: "Qatar airways is the best airlines and they serve you like a 5 stars hotel"
Cons: "The problem is when they linked a flights frome other airlines companies. Under ( one world ) On this flight the were linked with sirlankian airlines The flight was full and a lot of older asian on flight they don’t respect people and speak loudly The smell was not good enough"
Pros: "The flight went well, from boarding to landing."
Cons: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Pros: "Excellent flight , seats, food"
Pros: "Everything"
Cons: "nothing"
Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Pros: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Cons: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Cons: "Lack of internet access is not acceptable during long flights."
Pros: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Cons: "in flight entertainment interface can be improved to be more user friendly."
Cons: "Food is not fresh and seats are not comfortable. Very little leg room."
Cons: "No lie flat seats."
Cons: "no one came to help even after asking for assistance"
Cons: "My seat is changed without my approval.thats disgusting"
Pros: "/Comfort"
Cons: "price"
Cons: "It was canceled while am at the airport and i rebooked"
Cons: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."
Pros: "Enjoyed the personal attention and charming personality of the flight crew!"
Cons: "Can't think of any!"
Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Pros: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Pros: "Yes seat was comfortable and crew was good. Overall, good service. Thank you!!"
Cons: "It was cold, and blankets were taken away before landing."
Pros: "Cabin Air Pressure is amazing"
Pros: "comfortable seating..."
Cons: "Nice experience ..."
Pros: "Flight crew & food"
Cons: "Need avoid delay flight, it’s hard to catch connecting flight"
Pros: "Crew was good and seats were comfortable."
Pros: "Amazing flight and service. Would fly Emirates all the time if I could."
Pros: "crew was attentive and seating was comfortable"
Cons: "they could have changed snacks..I had the same pizza when travelled four years back."
Cons: "Flight is not clean,I was given non veg food instead of veg saying there is shortage of vegetarian food packs, what if I’m a pure vegetarian? Should I stay hungry? Also they took a very long time to serve the food, be it breakfast, snack or dinner.Each time I ask for something the answer has been always da same ‘’ we are sorry we don’t have that’’ Due to worst possible seat so far I have asked for an extra pillow and as expected they don’t have."
Cons: "The check in process took a long time; longer than other carriers. In spite of so many crew members being there at the gate, there were no announcement of the boarding process. It used to be there before. When asked the staff is very politely responds on what is going on but the rest of the passengers do not know what's going on. Wonder why the staff do not follow the seating process by zone as mentioned on the boarding pass."
Pros: "Operating mechanisms"
Cons: "Inside flight centre required heart ♥ feeling fragrance smell"
Pros: "Great crew and comfortable seats"
Pros: "Nothing"
Cons: "The Hyderabad emirates ground staff was very rude and incompetent to perform the job. The airline staff was was not so friendly either"
Pros: "Entertainment Comfort"
Cons: "Crew are very lazy and not so attentive"
Cons: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. I could only pick my seat when online check in was allowed."
Cons: "The seat was not going back. Food and tea didn't come on time."
Pros: "Hospitality"
Cons: "Leg room"
Pros: "Cabin Crew"
Cons: "Asian Meal is not good at all"
Pros: "Good movie choices"
Cons: "Boarding delayed, no information given to passengers Rush and push Not enough seating at airport Food was okay, so so Crew was okay, no compliments nor complaints"
Pros: "I like the crew they were so accommodative"
Cons: "No comments"
Pros: "Overall onboard hospitality"
Cons: "The avoidable rush at washrooms etc"
Pros: "I like food, hospitality, comfort."
Pros: "Flight was good for a shorter range"
Cons: "New movies were not available"
Pros: "Good welcome and feeling comfort and safe and good lunch"
Cons: "Nothing"
Pros: "Staff and the choice of movies in the entertainment system."
Cons: "The food could be better. Should provide choice of fruits, salad, yogurt etc."
Pros: "crew"
Cons: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."
Pros: "Boarding at Hyderabad was a breeze.. staff is very cooperative and attentive."
Pros: "Entertainment and crew service are very good."
Cons: "boarding could have started on time."
Cons: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"
Cons: "not informed flight delay in advance"
Pros: "great food, entertainment and comfort On time with great service"
Pros: "Flight crew was responsive and courteous."
Cons: "Seats are hard. Scrambled eggs were not edible."
Cons: "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."
Cons: "Crew were very rude. Didn't stop people from being in aisles when safety say belt sign was on. Access to a bathroom was limited. Dropped food on my head. Were not available at first when another passenger took my seat. Held us in the back of the plane 20minutes after business class departed."
Pros: "I enjoyed the entertainment selection on board, as well as the food. It was quite tasty and fresh."
Cons: "The crew were not very responsive to passengers' requests. I wanted to have some water, and called for one of the cabin crew, but they didn't bother to answer."
Cons: "The people at ticket issuing counter is very arrogant. Customs form was not given while issuing ticket and I was sent back to the airline ticketing counter and had to stand back in line for customs."
Pros: "More spacious and easy navigation on entertainment screen. Good food."
Cons: "Seats are bit congestive, but ok"
Pros: "Before we can reserve Child food while selecting the seats now no more, can this option be available again."
Pros: "Time to time food arrangements"
Cons: "Nothing"
Pros: "Crew were good."
Cons: "Food is not so good."
Pros: "They were very attentive and proactive."
Pros: "Flight attendant service is spot on, quick and most of all, very friendly!!"
Cons: "As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!"
Pros: "Size of seats and space in business"
Cons: "Food, service and limiting screaming children in business."
Cons: "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
Pros: "Great service. On time good food"
Pros: "Nothing was amazing."
Cons: "Again, seats were uncomfortable and cramped."
Pros: "Seats are the most UNcomfortable in Asia."
Cons: "Put in some real comfortable seats in business class. The exisitng ones are hard and terrible"
Cons: "No WIFI in First class."
Pros: "Open bar! Drink all you can! :D"
Cons: "Free inflight wifi would have made the flight much more enjoyable :)"
Cons: "Moré communication about the long delay."
Cons: "N/A: very professional crew! The cabin remained clean for the entire duration of each of my 11 hour flights."
Pros: "2 empty seats next to me"
Cons: "Nothing"
Pros: "sit was ok. stef was 100%"
Cons: "morw games in screen"
Pros: "Polite staff, safe environment."
Cons: "Flight was slightly delayed and took off late."
Pros: "Kid menu was good with a box of snacks. No delay. Everything was arranged in an orderly manner."
Cons: "More in flight movies"
Pros: "That we arrived"
Cons: "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."
Pros: "Courteous and professional stadd"
Cons: "Some hurry up but not overly so"
Pros: "Airline and cabin crew services are great. Comfortable seats. Nice perfume available in the toilets."
Cons: "Board was troublesome and wasted alot of time as the tube was not used.had to walk down a flight of stairs then wait for mini bus (with very limited seats), then take it for around 5-7mins drive to reach the plane. Then wait for the previous minibus's crowd to clear then walk another flight of stairs up the plane :( I can accept this from a budget airline but not a commercial airline at a usual well-equipped airport especially when it's at its own home country."
Pros: "The dedicated check in area that led to its own screening and immigration"
Cons: "Food service was a little slow, not a good selection of movies"
Pros: "Bangkok Melbourne leg was excellent. New plane. Was great. Great, friendly service."
Cons: "Same limited entertainment options and despite being a new plane would 3 degrees on the tilt of the seats kill you?"
Pros: "Had 3 seats to myself, good movies"
Pros: "Service, client treatment, food"
Cons: "N/a"
Pros: "On time and service"
Cons: "Not much variety for music options in entertainment"
Pros: "All"
Cons: "Nothing"
Cons: "No snacks or drinks offered between meals."
Cons: "The entertainnent system never worked, even after rebboting"
Pros: "None"
Cons: "Lack of legroom"
Pros: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
Pros: "Although it’s a short one hour flight, a light snack was served."
Cons: "No announcement for boarding, people just line up to be boarded."
Pros: "We took off at 11.30 on time but only arrived at 3.45 pm. No idea why it took so long on the positive side: I saw my movie till the end and it was an excellent one"
Cons: "Special screenings in singapore of all luggage: took more than 1 hour to get out"
Pros: "Every thing"
Cons: "Nothing"
Pros: "Accommodation and food"
Cons: "Notjinh"
Pros: "Friendly staff and airport folk! Smooth and easy all around!"
Cons: "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."
Cons: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Pros: "I like that I brought my noise cancelling headphones. Screaming babies are nobodies fault but careful preparation is helpful."
Pros: "Whole package very good"
Cons: "All good"
Pros: "everything!!!!!!!"
Cons: "nothing!!!!!"
Pros: "first flight was delayed, and this one didnt take off without me"
Cons: "bangkok airport is so slow and inefficient"
Pros: "Food was good, stewardesses were really courteous."
Cons: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
Pros: "Large terminal was not packed, no rush to board but still left on time. Cabin was fairly empty at the back of the A380, so lots of space to stretch out. Frequent food and beverage service."
Cons: "Window seats are a bit further back from the window in an A380."
Pros: "Crew and aircraft was good."
Cons: "Flight was late."
Cons: "Service in business class on Thai Airways is very mediocre. No smiles, and no interest. Not especially comfortable seats, boring food. Thai Airways is quite expensive but is absolutely NOT a premium product."
Pros: "The Thai air crew did a reasonably good job at managing a large group of unruly, rude and disruptive passengers"
Cons: "The unruly passengers were a potential danger to the crew and the rest of the passengers. The Thai crew could have been faster in resolving the situation."
Pros: "The crew"
Cons: "Food .. they have Chicjen only ..!! If you do not eat chicken .. too bad .."
Pros: "Efficient and timely check in and boarding. Spacious leg room. Friendly crew. Yummy snacks (margarita roll and solar dried banana) were a nice surprise!"
Pros: "Excellent service on board and in the check in and gate area. Love the frequency of hot towels."
Cons: "The seats need to be upgraded to the lie-flat standard of other airlines -- the current seats are not comfortable for sleeping. Thai undersells itself by not offering Thai food on its international flights. There were no amenity kits!"
Pros: "Friendly good service."
Cons: "get your drinks yourselves which is difficult when are sitting in the middle seat."
Pros: "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
Cons: "The crew should have been there with the passengers"
Cons: "Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese."
Pros: "No issues"
Cons: "Everything is good"
Pros: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"
Pros: "The staff were good"
Cons: "Better seats and it was not Turkish Airline they change to another company"
Pros: "service on the flight was very good"
Cons: "the airport was very large - had attempted to get help with a phone call before flight and service was very poor.... website was a mess to work with"
Pros: "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
Pros: "fantastic food test"
Cons: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Pros: "Overall flight was good. The flight was on time, the boarding was smooth, the entertainment was excellent. I would like to thank crew for their work"
Cons: "As a family it was a big disappointment that we got seated in a different row. The check in person didn’t even made an effort to put us together just suggested that we can ask to switch on a plane. Another big disappointment was food Please bring the food quality back"
Pros: "Organized overall"
Cons: "Cabin way too cold"
Cons: "Boarding took a longer time than normal"
Cons: "I am still in Chicago - waiting on airline decision if I can have my emotional support puppy with me - had to change flight and for change pay $650 - and cen can not cancel and get my money back - whole think is a horrible experience - and still waiting on their Thais decision"
Pros: "Food, entertainment and service"
Cons: "narrow sitting space"
Pros: "the movies were very nice. the screen was very nice the crew on the flight was nice."
Cons: "1. I wish that when I booked the flight it will say there is food on the flight, and that I'll have the option to choose vegetarian meal. 2. I wish the people at the Turkish lounge in I Istanbul would have been nice, and help me, and if not, guide me to a Turkish information to assist me with ordering vegetarian meal for the flight back, and to find something I've lost..."
Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Pros: "Flight time Prices Service"
Cons: "i was flaying from San juan , puerto rico conneting to jfk totake turkish airlinethe flight was delyed five hours in san juan due to the weather wh, the station manger called Turkish airlines to tell them my situation they advised it will be ok and hegave me the boarding pass all the way to Lebanon y finaldestination, when i arrived to New york the manager at Turkish Airline (Indian Look) was very very rude and nasty and he tolñd that my ticket was cancelled and i have t pay a new one that cost $1600 Dollar, he did not offer any apology niether look at my face the wole time , the only comment he had told me "you bought your ticket cheap" so i went to Emirates and i bought a new ticket with them. on my return from Lebanon also Turkish airlines had cancelled my return ticket as well . I demand from you to give me a voucher of money because i belive turkish airline are the worst and i wll never fly with them again , i,m going to put my experience with the in all over the social media.Hope to hear from you with some good news. Kind regards, Hasan"
Pros: "Great crew and food"
Cons: "Seat comfort/space"
Pros: "The food was great and the service was very good."
Pros: "Everything"
Cons: "None"
Cons: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
Pros: "Everything."
Cons: "Too small legrom."
Cons: "To whom this may concern: I am writing to express my absolute dissatisfaction and poor experience with the customer service and lack of working amenities on flight #TK11 leaving Istanbul into New York City, JFK. It was sadly a horrible ending to my trip and left me with a very unfortunate impression of Turkish Airlines. Less than an hour into the flight I spoke with a flight attendant making him aware that the USB port was not working so I was unable to charge my phone the entire flight. In addition, the wifi was not working. This is a huge problem because I planned on working remotely that day and my job was under the same presumption. The attendant blamed my phone and did not take my word that I was unable to connect until I insisted further and another passenger in front of me turned to my rescue and agreed with me stating the wifi was spotty and only worked for a short period of time until ultimately shutting off. The attendant did not apologize but said he would check on the port and the wifi and would get back to me. I followed up several times and he fed me the same lines until I grew frustrated that I was being completely ignored all while losing a day's work. During the last 20 minutes of the flight I decided to finally walk to the back of the plane and follow up for the last time with someone else. I explained the situation to the other attendant who seemed as though this was the first time he was hearing about this issue and he spoke to his chief who gave me a customer feedback form to fill out. No one offered me a different window seat to fix the port problem or even Miles Plus points for the inconvenience even though I requested it. I have never felt more disrespected and dismissed on a flight before this experience. As a star alliance member (CX765361), I frequently fly for work and personal trips and out of loyalty and assurance that I would be able to fulfill my work duties remotely given the features this airline promotes. I chose Turkish Airlines because it was apart of this program. This experience did not uphold the company's reputation and by flying with Turkish Airlines I completely missed a full day's work, deadlines and was behind when I physically returned to work. For the inconvenience, stress, disrespect and empty promises, I am requesting that Turkish Airlines reimburse me the portion of that flight. Best, Rachael"
Pros: "Nothing.... except the movies"
Cons: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."
Pros: "Food from Cape Town to Istanbul was very tasty and juicy. Yummy."
Cons: "Atl to istanbul flight seat was very close to each other, legroom problem as I tall men."
Pros: "No turbulence during the flight !"
Cons: "I did not enjoy the food, the spraying of chemicals in the air and the inability for the attendees to help customers."
Cons: "I am a pilot in uniform flying with a business class ticket and missed my next flight because I had to check my bag because it was 9 kilos. There was not one over head bin that had anything in it. No other airline that I travel on treated me like that it was humiliating and frankly never will chose Turkish again."
Pros: "Turkish airline was a nightmare with customer service!"
Pros: "For the price difference between turkish air and direct flights to Rome, for three people, we actually paid for ten days' room and meals. Although the plane was late in leaving, making us miss our connection (which was only one hour) in Istanbul...but Turkish Air paid for our hotel stay near the airport and the delay to our itinerary was minor."
Cons: "The legroom was the smallest of any trans atlantic flight I have taken....and I'm not a big person. There was no early option to upgrade seating. The guy next to me insisted on putting his legs and arms into my side of the seat. A direct connection to Turkish Airlines website would be helpful instead of WebJet."
Pros: "Good service, thanks"
Cons: "because of time zone change, Turkish take off was not updated with landing. Was lest time between flights"
Pros: "The Flight Attendants were really nice."
Cons: "You could not control your air conditioning and it was very warm in the front of the plan but cool in the back."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
Cons: "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
Pros: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Pros: "The crew, the boarding , the entertainment,"
Cons: "The food was not up to expectations"
Pros: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Cons: "all movies offer subtitles, can't turn off which some people might feel disturbing"
Pros: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Pros: "One of the best airlines we've flown"
Cons: "Bags took long to come out in JFK even though they had priority tags."
Pros: "The only thing I liked on his flight was the food"
Cons: "The plane was old, I got the wrong seat assignment, when I called to get a seat assignment months and months in advance, I've asked for a window seat and not on the wing, not only I got no window , it was on the wing. The air conditioner was not working, I was cramp like a sardine, and it was extremely hot"
Pros: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Pros: "The flight was smooth, the crew are very attentive, good choice of entertainment"
Cons: "Wish more legroom, but can't blame airline for that"
Pros: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
Cons: "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."
Cons: "not all the crew spoke English"
Cons: "They messes up our special food order and served us meat!"
Pros: "They answered the phone quickly."
Cons: "I wanted to cancel my flight on Turkish as I was concerned about safety after the terrible attack there at IST. I was told that TK were changing tickets and issuing refunds for a period of 7 days after the attack - and I was scheduled to fly on day 8. They refused to refund or change - all they would say are 'fare fules' - 'fare rules'. When I passenger has a concern over personal safety, and in the aftermath of a large scale lapse in security at their main hub, they should be more understanding and not stand by their arbitrary 7 day rule."
Pros: "I have to fly twice a year and I choose only Turkish airline! Best service, crew, comfort and food!"
Cons: "Food, service, comfort"
Pros: "For economy... seats were comfortable, great entertainment system, very good food with ample portions, very good service, good size bathrooms. One of the best experiences in economy for me and my wife (and we were on two Turkish flights for a total of 20 hours!) - and we travel alot!"
Cons: "Nothing to mention - was very happy with this trip."
Pros: "Loved the seating space"
Cons: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
Pros: "Attention & willingness to help. Very pleasant flight from start to finish"