The food provided was not as good in the previous trips!
Pros: "Flexible seating due to only very few passengers. On time departure and arrival"
Pros: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Average flight"
Cons: "Seats on this aircraft have very upright seats. Not very comfy"
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "Seat not comfortable but it was an airbus so that’s normal."
Cons: "Entertainment was unusable picture sounds skipping all over!"
Cons: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
Pros: "The crew was the best I've ever seen! Went above and beyond to make our baby comfortable."
Cons: "Nothing, it was do thoughtful!"
Pros: "The B787 between Taipei and Bangkok was very comfortable. Really amazing how much less unpleasant it is to be in that plane compared to others. Crew was fine."
Cons: "No vegetarian food, only ground up piggies between Taipei and Bangkok. It was a bit weird that the flight was in 'night mode' in the middle of the afternoon (leaving TPE at 2pm)."
Cons: "Boarding was chaotic, the gate agent did not call to board by group number"
Pros: "The seat was huge and super comfortable for economy. I slept very well on the overnight flight from Haneda to Bangkok."
Pros: "Food & entertainment are okay like the usual."
Cons: "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
Pros: "Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive."
Cons: "Economy seats aren't so great on any carrier."
Pros: "The flight was delayed (both ways) and after not having flown Thai Airways for many years, I would have thought the meaning of "TG = Tomorrow Go" has been improved to "Today Go" The boarding process literally remains back in the "stone age" compared to the total modern aviation advancements!!"
Cons: "The boarding process could and must be improved!! What's the point of having modern technology like self-automated boarding machines installed at the airport and not using them? People should be boarded by zoning instead of letting people acted like this is the last flight out of Saigon!!"
Pros: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
Pros: "Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here."
Cons: "In-Flight Wi-Fi was not available once reaching the continental United States."
Cons: "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"
Pros: "The dinner was one of the top two I've ever had on a plane and I've flown business class around the world."
Cons: "I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side."
Pros: "I liked that the tray table in Economy had a mobile phone holder"
Cons: "The seats were the smallest and thinnest I think I have ever sat in."
Pros: "Crew was good. Seating was great because I had 2 empty seats next to me and was able to sleep much more than ever on long flight to Asia."
Cons: "I had to pay to get seat selection in advance of 48 hours which I have never had to do for a flight. I should have got a warning from Kayak about this. As it is, that was not needed because plenty of empty seats and could have got window seat without paying for advance."
Pros: "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
Cons: "Seats were very small."
Pros: "Very delayed flight that resulted to missed my flight going to davao"
Pros: "Seats were spacious enough"
Cons: "Departed about 40 minutes late without an explanation, then had to take a circuitous route around local thunderstorms which added another 30 minutes, so that we arrived over an hour late. Deplaning was also very slow, such that we cleared the airport at 1:45 AM, rather than 11:35PM as scheduled."
Pros: "The lower level cabin attendant did her best to make a better impression than her supervisor. I am grateful to her."
Cons: "The purser was not even polite. Was it because she was veiled and I was wearing a cross? I really hope not. The normal economy seats are cramped to an unacceptable level. I will avoid flying MH economy again. Malindo, a low-cost flying the same routes (SGN-KUL and KUL-CMB) I often fly, has a much better level of service than MH, supposedly a full service airline."
Pros: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Pros: "Everything on the plane was fine, and the service was great."
Cons: "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
Cons: "Better treatment of luggage. Better business class service. Food was poor."
Pros: "Crew is ok, accommodating, entertainment system ok, food ok."
Cons: "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
Cons: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
Cons: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."
Pros: "Everything. Just a simple, very short haul flight: nothing too complicated."
Cons: "There was nothing to fault."
Cons: "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
Pros: "There was not much entertainment for kids .. and a"
Cons: "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
They didn't have a single blanket for hire for a long haul overnight flight. This wasn't good enough even for a budget airline
By the time the “sell “ cart came around to row 17 they were out of several items. This happened both leaving and arriving in Kuala Lumpur. Poor planning.
Pros: "Could not board due to flight restrictions"
Cons: "Would suggest providing an email to let travelers know if the flight restrictions"
Pros: "Aero bridge availability"
Cons: "Choice to meals like McD mix and match. Can choose other combination of same value"
Cons: "Attentiveness, we were miss for food purchasing was abit rush."
Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Pros: "The flight was okay, service was okay."
Cons: "Could be better if the departure was on time rather than delaying too much without clear explanation."
Pros: "Our seats were comfortable and the landing was smooth"
Cons: "All food and drink had to be paid for -even water!"
Cons: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Pros: "so far so good. no complain."
Cons: "short trip okay . everything great. keep up the good job."