New York hotels in Hell's Kitchen

Pros: Location was good.

Cons: The view from the room was terrible and on a low level.

Pros: The location is 2 blocks from Time Square. The room was bright and very clean. Hotel staff was very accommodating Breakfast items were tasty and included. This is one of my favorite NYC hotels.

Cons: Dining area very crowded. When you got up to get more, your table was cleared and someone else was sitting at your table.

Pros: The room size and lobby staff

Cons: Service on the room was not attempted until 5:20 p.m.

Pros: Location was very good. Rooms were small but nonetheless were sufficient for our needs. Staff were friendly. Hotel is modern and clean and in a very good location.

Cons: Nothing that I did not like.

Pros: Breakfast choice was great - something to suit every palate. Location was ideal - close to Times Square but far enough away to avoid the hustle and bustle.

Cons: Tourist everywhere. Busy. Staff is not friendly. No good manners Bed horrible with cheap sheets and cheap pillows Towels old with holes

Pros: The location was great for Broadway shows.

Cons: The rooms were minimalist, which is okay because you aren’t there much. However, the biggest problem we had was that our key demagnetized EVERY.SINGLE.DAY. We put it in different pockets, away from cell phones, we were very careful because it got SO ANNOYING to have to trek back to the desk from the 17th floor every time we went back to the room. Our subway cards didn’t demagnetize stored the same way. I stay in hotels frequently at all price points and have never had this consistent a problem with room access. By the end of the trip I thought I should just probably go wait in the front desk line every time I walked through the lobby just to avoid the trip back down.

Pros: Love the Location on restaurant Row and close to Hells Kitchen's nightlife. Comfortable rooms, great showers .

Cons: The curtains in the rooms are not blackout . It made it hard to get a good night sleep as the room is never dark . It's a pity . Everything else was fine.

Pros: Bed and pillows were comfortable. Breakfast was good.

Cons: Shower was confusing on how to get hot water and keep it on. Needed to leave more wash cloths and water. We had 5 people and they only left 2 water and only 1 wash cloth.

Pros: Everything

Pros: Location

Cons: Room was 80 degrees with heat off, hotel itself was very hot.

Pros: Very helpful and professional. Outstanding job!

Pros: Location

Cons: Tiny but great location. Not good for very big people as the rooms are small but as I said location is great.

Pros: Hip, clean, unique

Pros: Location in theater district. Lots of options for powering up computer, phone, etc. Clean, light, and comfortable.

Cons: Rooms are small, but are efficient, attractive, and work.

Pros: The bar was nice, they did a great job there. Everything looked good around the hotel.

Cons: Everything was great other than noticing some gross stuff on the walls on the the bed side. Doesn’t looked like it’s been wiped down in months. It was hard to sleep looking at it and definitely grossed me out. Other than that, the place was nice.

Pros: Just know that this hotel is a "Pod" sized room. The bed is the room- and the bathroom is the bathroom- that is it! "Lean and mean".

Cons: Just know that this hotel is a "Pod" sized room. The bed is the room- and the bathroom is the bathroom- that is it!"Lean and mean".

Pros: Everything n everyone

Cons: Bathroom was clean but toilet paper holder is loose and hardware on towel rack loose and musty smell

Pros: Very clean with most amenities, location was great

Cons: Check-in/Check-Out Lobby space is tight and crowded

Cons: It was very difficult to sleep it’s very very loud outside and everything can be heard Rooms are very small I booked a queen room but they said they were uogradjng us Tiny tiny Hot water is Luke warm

Pros: The location. Affordability.

Cons: There was no toilet paper. And the bed was lumpy and noisy when I moved.

Pros: The location was great, the rooms were basic but Ok. The staff were very nice and helping and the free tours from the lobby are great.

Cons: the bed was a bit small, and there was no place to make coffee or tea or even warn food in the hotel.

Pros: It was very clean and comfortable. Central location with very easy access to metro, considering you are in NY. Very helpful stuff. The stored our suitcases. There was a desk to help you navigate NYC but we did not use it.

Cons: The ceiling in our room could definitely use some work as it had small wholes. The only negative, and I know I am nitpicking, is that they did not have slippers in the room or the reseption.

Pros: Nothing!

Cons: There was no space even to breathe in the room given to us. I would not call it a hotel but rather a student dormitory. The staff were rude and inattentive. I would not recommend this hotel to anyone. Too expensive for a dorm!

Pros: The room was as expected: big enough, nice view, well furnished. The personnel was also helpful and the location was convenient, walking distance from the Vessel, Penn station and MSG. We recommend :)

Cons: Maybe the water pressure could be improved in the bathroom (sink + shower) but it's ok honestly. It's expensive but still reasonable for the quality you get, and the city you're in!

Pros: The bes was comfortable and the staff was very friendly.

Pros: I’ve stayed at this property several times and I always enjoy my stay. The rooms are a decent size for NYC and it’s in a good location for what I usually travel to the city for

Cons: I did notice on this last visit though that the comforter had some weird darkness to it when you held it up to the light. Almost like it was dirt on the inside of the comforter. I would have made a complaint to management but I was leaving the next day.

Pros: Staff was very friendly. The hotel was very clean. It was close walking distance to a lot of attractions.

Cons: The pillows were a too flat for my liking. They did not hold shape, had to constantly try to fluff them.

Pros: I happened to fine either a very good offer or it was a price mistake. So paid and extremely low rate

Cons: The room was tiny. But I can't complain too much as I got the bargain of the century.

Pros: Location

Cons: NA

Pros: prime location to my business event , comfort of bedding was excellent , always greeted by staff, very quite street

Cons: no refrigerator in room , air conditioner was loud so turned it off to sleep

Pros: The pillows and the bed are the best part.

Pros: Staff was extremely courteous and friendly

Pros: Staff were nice

Cons: Building work going on 24hrs a day did not sleep the whole stay disgusting should of been advised before booking, hated it

Pros: Very attentive staff and room was clean.

Pros: It was close to the javits center, had an excellent on site restaurant, excellent views!!!

Pros: - Location - Staff were very nice and cordial with outstanding customer service except for the 10/26/2019 night shift lady receptionist and manager.

Cons: It took four hours to check-in in one of the two rooms I reserved for my family, it was frustrating. It was embarrassing that my sister, brother in law and kids who are frequent travelers visiting from overseas had to wait 4 hours to check-in in their room. The 10/26/2019 night shift lady receptionist was rude and it took a while to see the manager (Justin) who was also being defensive at first when I raised my concern. I understand that guest can request late check out, but normally, the hotel does offer other option, however, they offer us a king bed room without sofa bed where should the kids sleep? I reserved 2 rooms for a 3 night stay with King size bed and a sofa bed to accommodate 7 guest ---common sense! To top it off, the 10/26/2019 lady night shift receptionist who was rude, gave me a room key that was not activated, when I went down to tell her the keys would not open the room, she said that I must have used my credit card to open the door which would affect opening the door....lady I am not stupid! My husband and I and my family are frequent travelers and knows how to use a key! I did not argue with her that night since I was tired but she need a customer service training as she was rude all night. I wonder if my white american husband was with me that day if she would have treated me the same way. Do not judge a book by its cover! If you would have known that I work for the government and certify/approve funds for our travellers, would you have treated me the same way?----just a thought! Yes the manager Justin gave me a $25 discount for the first and third day in one of the room but money can't change how I felt I was treated that day. My husband and I stayed at Hilton Niagara Falls Canada and customer service was outstanding but not here....I was disappointed. I was never treated like this in my 18 years of travel. To Hilton and Hampton management, I hope this will not happen again with your future guests.

Pros: Very well located. 24 hour coffee.

Cons: Sofa bed very uncomfortable

Pros: Staff were extremely helpful, facilities were excellent, breakfast was amazing!!! Very happy wished we had booked for the whole of our stay!

Cons: Nothing

Pros: The location

Cons: Never add a key for my room cause the system was not working. Always had to wait for someone to open my room. Felt really insecure because no one asked me my ID to go in my room so everybody could have say : it is my room and go in, since I had no key. I was supposed to have a discount for that but when I received my bill : nothing. Room : was ok but a refreshing would be necessary Breakfast: it was just noisy and such a mess. No chairs for everybody, plastic plates, food not so good. You would definitely more enjoy taking breakfast anywhere else

Pros: The room was very comfortable and peaceful.Breakfast was ideal and set us up for the day. Central tonTimes Square I would recommend this place to others

Cons: Delay in retrieving baggage at the end of the day and why does the Porter require a tip for bringing bags 20 yards.I could have collected myself.

Pros: Helpful and gracious staff, morning breakfast, to-go bagged snacks,and location, location, location.

Cons: Eye-level view of the hotel construction on 2nd floor.

Pros: In the heart of B’way.

Pros: clean & great location

Cons: no bar

Pros: Location

Cons: No

Pros: The location was perfect.Also the breakfast buffet was good.

Cons: There was a mixed communication with our room.It was resolved the next morning.

Pros: Great location!

Pros: Great location, size of room, friendly staff.

Cons: Busy at breakfast time.