Excellent
10.0
Pros:
We arrived early and the front desk offered to hold our bags and offered us breakfast. Breakfast was fantastic. Room was very clean and comfortable! Airport shuttle was very nice and on time.
Excellent
10.0
Pros:
Everything, special the welcome and the breakfast was over the top. Really good and over our expectations.
Cons:
The shower faucet at the room 214 was bad, but nothing that they cannot replace or fix. Also, they included the parking outside first come first serve, but it was full the payment for guest is really high, my own opinion, because the ad mentioned Free.
Excellent
10.0
Pros:
It was good, I wish they had fresh scones.
Cons:
They had no toothpaste.
Good
7.0
Pros:
Shuttle was easily access
Cons:
The property said a free parking but the parking was limited to just a few spots other than that it was $30 a night for parking
Excellent
9.0
Pros:
clean close to airport shuttle service
Cons:
not enough restaurants in area
Excellent
10.0
Pros:
The hotel had a Tesla Destination Charger for my Tesla car
Cons:
Our room didn¿t have a remote TV. It took 2 trips to front desk to request for one.
Excellent
10.0
Pros:
Quick service. Love the food. Everything clean and working well.
Cons:
No microwave in our room or fridge
Excellent
10.0
Cons:
convenient to public transportation and nice neighborhood.
Excellent
9.0
Pros:
Location is convenient for LaGuardia airport. Internet works well. Good breakfast is included.
Good
7.0
Pros:
Location: near the LGA airport.
Cons:
The lack of the refrigerator in the room. Housekeeper was not available during the day. Toilet papers did not get replenished.
Okay
4.0
Pros:
Good location and shuttle was helpful
Cons:
the shower did not work. No breakfast option with early departure
Excellent
8.0
Pros:
Location relative to LaGuardia airport, free breakfast and parking
Cons:
The hot water for the shower didn¿t work at all. I spent ten minutes trying to get something out of the shower that approached hot water to bathe with. Also, they only had one elevator working.
Excellent
9.0
Pros:
Everything was very good
Cons:
No Complaints at all
Okay
4.0
Pros:
Nothing
Cons:
No hot water to take showers must let water run for 15 minutes before getting warm
Excellent
10.0
Pros:
The view, got two beds and only paid for single bed room
Excellent
10.0
Pros:
Excellent location, timely shuttles.
Cons:
none
Excellent
10.0
Pros:
Front desk staff was extremely friendly and helpful, especially finding somewhere close and convenient to eat.
Good
6.0
Pros:
Bed was comfortable, liked the white sheets etc., Room was clean, and good-sized
Cons:
I don¿t like carpeting. It didn¿t seem we could control the temperature at all no matter how low or high we set the temp, we never heard it come on. I prefer to have a fan option - drowns out the hall noise. Received no information on pool area clo
Okay
5.0
Pros:
Location Breakfast
Cons:
Do not believe when they say it¿s free parking they charged me $80 for a 1 night stay. They have probably like 10 parking spots infront of the hotel that are ¿free¿ but that¿s if you ever get lucky enough with all the people traveling
Okay
5.0
Pros:
Airport shuttle
Cons:
Their hot water does not get delivered to the room unless ypy run the shower for 3 to 5 minutes
Good
7.0
Pros:
Location
Cons:
Noisy
Good
7.0
Pros:
It was clean, comfortable, close to the airport, and the parking was free.
Cons:
We had a child with us and were placed in a very noisy room next to the elevators.
Okay
5.0
Pros:
The bed and the breakfast
Cons:
The amenities on their website were incorrect. There was no fridge or microwave in the room. We had to ask for a fridge. The ice machine was broken no microwave No pool but that we understood because of Covid. Not all the hotel staff wore masks
Okay
5.0
Cons:
Bathroom hot water needed 15 minutes of flow to get heated
Poor
1.0
Pros:
location is the reason this hotel gets booked
Cons:
room walls and floors are paper thin, could hear every word and action next door. hot water took 15 minutes to come on, parking garage must be validated each time you leave the hotel.
Excellent
10.0
This is a great place to stay, especially if you’re flying into or out of LGA.
Okay
5.0
Cons:
Dated, uncomfortable beds, customer service
Poor
1.0
Pros:
They ask , you wants to have clean every day, YES She forgot to click the box, and what happened nobody clean , and i think the breakfast will be same fo the full year ¿¿¿¿¿¿ Last day check out people at the counter is really really b
Cons:
Supposed to here , I¿m not gonna type it again
Good
7.0
Pros:
Staff was easy to work with; accommodated requests.
Cons:
listing offered FREE parking; parking, for guests is $10/day - and was not built into the price of the room at booking. Non guest is $50/day - pay EVERY TIME you leave garage, regardless.
Mediocre
2.0
Pros:
I did like the location and the staff was good except for the dirty toilet and hallway smell, the staff seemed good.
Cons:
The carpet floor was sticky before we ever arrived and we still don¿t know what we stepped on.Toilet was not cleaned properly we had to flush a few times. There was an awful smell right outside the room like a tenant stuffed a dirty diaper in the hallw
Excellent
10.0
This hotel is one of the best hotels I have ever stayed in. Quiet, Clean, Friendly Staff. The staff is very helpful when asked questions. They are knowledgeable about everything around the area. Food, sights, travel, etc. The room was immaculately clean and comfortable. Truth be told, I didn't want to leave. Thank you!
Poor
1.0
Pros:
People making a lot noises, the bed to old makes noises
Okay
5.0
Pros:
The staff were very friendly.
Cons:
They did not have the pool area open yet due to covid but that was the reason I picked that hotel.
Poor
1.0
Pros:
Nothing to write home about
Cons:
No customer service
Good
6.8
Pros: +Location Cons: - Poor staff - by that I mean the front desk attendant who doesn’t bother to greet or make eye contact , focusing instead on counting cash. Doesn’t bother to explain billing, one word orders. - breakfast setup : if you’re staying here you likely have a flight between 6-8am. Breakfast should start at 5 not 6. And if you’re going to start it at 6 it should actually start at 6 - they were 30 minutes late with setup and I ended up leaving hungry.
Good
6.8
its good but on new year very expensive
Good
7.0
Pros:
Staff was very friendly and welcoming.
Cons:
The room was very small, but had everything I needed. The mattress wasn't very comfortable, but to be fair, I am super picky about mattress comfort.
Okay
5.0
Pros:
The convenience to the airport and back. All drivers were very helpful and nice. There were a few agents at the desk that showed good customer service. Some not so. Being in management myself that is so extremely important today.
Cons:
Yes, i wanted to give tips to the shuttle drivers and the hotel never had change. Not even for a five, that makes it very difficult to give tips to the driver and room service each day.
Good
7.0
Pros:
Location
Cons:
The fact we werenââ¬â¢t able to use the pool and one of the rooms smelled like cigarettes
Okay
5.0
Pros:
The beds were comfortable and clean.
Cons:
There was no free breakfast and the pool was not open. Two of the major reasons “whyâ€, I pick this hotel. Traveling with a kids can be expensive, so free breakfast, and the pool being open like advertised, would have been nice.
Mediocre
3.0
Pros:
N/a
Cons:
No parking out side pool was out side I have to walk from main door to another hotel to use the Gym and pool was very cold out side and breakfast was bad staff in hotel not nice
Good
7.0
Pros:
The receptionist was very pleasant and the room was spacious and neat.
Cons:
I was assigned a handicap room (in which I m not) and the seating did not appear thoroughly cleaned!
Mediocre
2.0
Pros:
check in
Cons:
the neighborhood was REALLY scary. Would never go outside
Good
7.0
Pros:
Proximity to the airport.
Cons:
No place reasonable to eat nearby. No restaurant inside hotel.
Poor
1.0
Pros:
Location
Cons:
Poor service.Guest poor treatment from staff.
Good
7.0
Pros:
Maybe it is the breakfast containing yogurt.
Cons:
Bad soundproofing, no service elevator, so the workers have to share the elevator with customers.
Poor
1.0
Pros:
It was close to the airport
Cons:
No dependable hot water 2 times in shower hot water was out.
Poor
1.0
Pros:
location
Cons:
Lied to me as I asked for a no smoking room and they would not give it to me; the room smelled like a pig pen; was told there would be a refrigerator and there was none; breakfast was a joke as the eggs were crap quality and cold; the 'hot' cereal was
Poor
1.0
Cons:
NOISE! 11pm to 3am from next door. Cannot sleep well
Mediocre
3.0
Pros:
The proximity to Manhattan.
Cons:
Staff did not give any information about hotel, such as breakfast time or location, did not even tell us where our room was or any wifi info. Just gave room key and moved on. We also got put in a smoking room. We just choked and our clothes stink now.
Mediocre
3.0
Pros:
Close to airport
Cons:
Room smelt of smoke No help with bags
Excellent
9.2
The only problem I found, was being far from the city, even though there was a shuttle that was available to take people to and from the subway station.
Mediocre
2.0
Pros:
Free breakfasts. Free parking (when you can find a free parking spot). Free shuttle to Mets-Willetts subway station steps from Citi Field (Mets Stadium). Close to LaGuardia airport.
Cons:
No heat in room. The cleaning staff asked us if we wanted our room cleaned as we were leaving the room! (Ridiculous question!) Immature staff. Need more mature & experienced staff. Bathroom supplied not fully replenished daily. 1 day shower curtain gone!
Mediocre
2.0
Pros:
I love the staff everyone was really helpful.
Cons:
I was on the 11th floor which smells like cigarette, upon arrival first room key did not work. We was switch rooms the heat did not work it was freezing and then hot water would not come on. The staff tried the best but there was no other room to give us.
Poor
1.0
Pros:
Worst stay I have EVER had a Hilton based hotel ---- best part was hotel location.
Cons:
Unfortunately I could write VOLUMES here. Horrible experience..... Staff were borderline rude. Wish there were more room to describe our experience.
Poor
1.0
Cons:
The front desk told us to do street parking and we did so that our car got towed that night...
Mediocre
3.0
Pros:
the shuttle bus is good, the breakfast just ok.
Cons:
terrible staff and terrible service. room is not clean enough. it’s free parking when we book it, but there are only 21 parking spaces there. So if you arrived late, You have to pay 30 dollars to park in another building ...
Mediocre
2.0
Pros:
place was great, breakfast was decent, staff rotation though. Night staff was awesome, got checked in with no problems, same cannot be said for the day staff.
Cons:
booked hotel for 2 nights(Fri-sun). We got checked out on sat, guy at the counter was very rude, didn't know what he was doing, wouldn't answer any of my questions stating "we'll deal with it later" Doesn't know how to deal with people
Good
6.0
Cons:
When we checked in they had given our room away! So they moved us to the hotel next door! Not very good policy!!!!
Mediocre
3.0
Pros:
It is close to LGA. And has shuttle service.
Cons:
No room service. No in room micro3 or refrigerator
Excellent
10.0
Pros:
Staffs were cery gentle and kind.
Excellent
8.0
Pros:
The pool and spa area was old, but served its purpose. Great breakfast dining area, but the buffet area was so packed in the morning, I couldn't squeeze in just to grab a scone.
Cons:
Super loud. They put our family of 3 (with a 3 yr old) directly across the hall from some sort of male adult gathering. Doors closing/slamming all night. Someone knocked on our door in the middle of the night and woke me up. Way too much activity - the staff never should have put us on the same floor and in the same vicinity as the group on our end of the hall.
Mediocre
2.0
Pros:
We were given a smoke room although when we on line checked in the night before and specified the arriving time. Not again stay there.
Cons:
We were given a smoke room although when we on line checked in the night before and specified the arriving time. Not again stay there.
Excellent
10.0
Pros:
Quiet, they picked me up at rental car location, clean, nice stagf
Cons:
Nothing, liked it all
Good
7.7
Pros:
Friendly staff;helpful.
Excellent
10.0
Pros:
The bed was huge and everything appeared to be spotless. All the staff members were very professional.
Cons:
This isn't really the hotel's fault, but the shuttle was MIA. Make sure to call from the airport when looking for transport. This was a pretty bad time for the weather so it may not be a problem normally.