New York hotels in Chelsea

Cons: The 2nd floor is WAY to close to the Friday crowds of rowdy people on the street. You are also right in the middle to 2 major late night clubs.

Cons: The window was left open before my arrival. Upon arrival, the temperature of the room was 46 degrees. I closed the window and notified the hotel staff immediately. For some reason they sent an engineer to the room. To be clear, the heat worked but the window was left open. I turned the heat up to 80 degrees, turned off Eco Boost, and set the fan to high. When leaving, the heat had been on for over one hour. The room temperature had just barely gotten above 50. Again we notified the front desk. There was no attempt to make my room more bearable or to transfer rooms. When arriving back at the hotel room around 11:30pm, the room was still under 70 degrees. Again I called the front desk. It wasn't until this time I was offered a room change, however at 11:30 I preferred to use extra blankets to stay warm.

Cons: The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!

Cons: No business center and no pool.

Cons: I gave this hotel an "okay" because of what seemed to be chaos in the kitchen. I would order an item, the friendly person on the other end would say ok. But...wait for it...each time I ordered and confirmed my food items, I received a call back telling me they are out of at least one of what I'd ordered.

Cons: Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it

Cons: Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.

Cons: I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.

Cons: We really loved this hotel. Staff great and super friendly. So convenient to everything we wanted to do. Room waa really clean and bed was super comfy. I will definitely stay again.

Cons: Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.

Cons: One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.

Cons: The bar is not open on weekends and the room was relatively small. That said, it's NY and at this price palatial we did not expect. Putting coffee in the lobby would be a nice amenity.

Cons: They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.

Cons: wifi did not work in my room - weak intermittent signal

Cons: The only issue was the noise of the air conditioner heater.

Cons: Arrived a couple hours after check in and discovered that our room had been given away.We had booked a room with 2 Queen beds (there were three adults) and they put us in a room with 1 king and a roll away. Roll away bed was very uncomfortable. The room they stuck us in was right above the entry, so very noisy.

Cons: very, very shabby

Cons: We could not get the heater to turn off! We turned the knobs on the boilers all the way to be turned off but somehow the heat was still functioning fully, so our small room became really hot really fast even with the windows open. The first night I got very little sleep because of how hot it was, plus because we had the windows wide open so the traffic/garbage truck noises kept me up too. Also the one morning we finally didn't have plans for the morning- Sunday- there was no breakfast.

Cons: The front desk staff are far from been friendly The bed is very small The restroom and the bathroom accessory are in very poor condition. Water pressure is low and the temperature of it vary from ice cold to burning hot without touching the faucets

Cons: I accidentally booked the wrong evening for travel. Upon immediately realizing what i had done, I picked up the phone and attempted to rectify the situation. I was told that i could not be assisted and that i would be billed for the mistake. There was less than 5 minutes between the time i realized my mistake and the time i was on the line with customer service. Terrible experience. Never again.

Cons: No fridge in room.

Cons: Room was decent size but bath was small. Mirror, because it had a cabinet behind it, protruded over sink which made an already tight situation more difficult.

Cons: We booked a king size bed through a travel website but when we checked in we were told that two double beds were all that was available. What is the point of reserving a king size bed if they just give it to someone else?

Cons: Nothing we didn't like.

Cons: The bathroom felt a bit small but for a hotel in NYC that is expected. Do not try to drive and park in this area, parking is atrocious and very expensive.

Cons: It's not a major thing but when we arrived a furniture company was moving in all new mattresses and chairs. The problem was that they tied up the elevator. We waited approximately 4-5 minutes for the other elevator.

Cons: No room views Slow elevators

Cons: Rooms small Breakfast are small to many people. Couldn’t eat there Staff great

Cons: There is not much I didn't like. The staff could have been a bit more friendly and the wifi didn't work well but this could be because of the number of people using it. If that was the case they need to expand it.

Cons: There could have been a welcome folder with useful info ie breakfast time and subways to use and small tube of toothpaste to with the toiletries would be good.

Cons: Rooms are a little small, but I expected that for NYC. Overall, no complaints.

Cons: Perfect stay no complaints.

Cons: Restaurant staff inside the Hotel had terrible customer service.

Cons: Nothing

Cons: When checking in they indicated that the water would be turned off at 9am the following morning for emergency repairs. So much for taking the say off and sleeping in. Well, apparently it was only the hot water, which we learned about after getting to the room and reading the note that was slipped under the door. When we got to front desk in the morning, they asked how our stay was and I said it was good. They asked - why only good - so I explained the water situation (it was about 10:30am). They indicated that they hadn't even started the project yet. We went from all water off from 9am-9pm, to only the hot water, to - well the hot water will be turned off - whenever. I'm sure there's a better way.

Cons: We heard a lot of noise in the hallways- other people talking and doors slamming. It was difficult to shut the door without having it slam loudly. Monday morning we walked out of our room to see that they were replacing the carpet on our floor. That's where the noise that morning was coming from. It would've been nice to have a heads up that carpet was being replaced on our floor during our stay.

Cons: Pricing was bit high for the size of the room but still had a great overall experience it was a comfortable stay

Cons: Nothing