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The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days

I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.

Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,

Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)

Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.

This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any

I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional

Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.

It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.

We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.

The united employees at the gate treated me very rudely and called me nefarious

The crew was good, the WiFi was amazing, but the plane was meh. Uncomfortable first class, not enough room for baggage. My stuff ended up being behind my seat, so I had to sit on the plane for 20 minutes before I could get to it after landing.

United rejected my seat assignment that i selected when purchasing my seat 3 months in advance and therefore i ended up in the secondary business cabin in a middle pod. I had intentionally purchased my ticket early to secure a front end pod. I spoke to United via DTravel twice in the week leading up to my trip and they assurred me that they would fix my seat assignment and never did. The crew on board was pretty non-existent throughout the flight and seemed frustrated any time i went and found someone in the galley to ask for a snack or water. that was disappointing given the amount paid for the ticket. Overall, it was just fine and i arrived safely but i did send a complaint through the customer care portal.

My flight was cancelled and United Airlines could not rebook or help. My whole trip was then cancelled and I could not go to the funeral I needed to get to.

WiFi was slow as compared to trip down. Maybe because it was a night flight and more people were using it?

Excellent except for the 2 screaming kids who wouldn’t stop crying and screaming for the entire flight but what are you going to do? The flight was early- good experience

Terrible service - they don’t want to be there and bad food. Entertainment system in economy from the 2000s

My food prefer was confirmed by email 2x and still the crew claim they had no pre-order. I taken ill while in India so I needed to avoid Indian sauces and spices, so the problem with the preorder was unacceptable. Additionally, is there a new rule to automatically not to disturb passengers? I would like this as an option. Lastly, for breakfast I needed to avoid Indian and I’m allergic to eggs.. therefore the only option was pancakes and guess what was not available!!!

Preferred the UA flight compared to the Air India. The seats were more comfortable and the food was good enough.

Boarding process was well organized and orderly even though flight was fairly full. Water bottles were provided during boarding which was great as I drink a lot of water. Bathroom was not as clean as it could have been but was acceptable and fairly dry. Food however was mediocre. I have had better food on 2 hour local flights in other countries.

Absolutely horrible. We missed both of our connecting flights from Frankfort due to the new border control lines. Lufthansa had us running and walking around the airport trying to rebook. They were not prepared to offer us a hotel room for the night, but finally relented when I said I was done with Lufthansa, most were not so lucky. I also put put of the blame in Kayak. You need to update which connecting flights you are offering to allow for more time to deal with the mess that is border control in the EU.

Good communication via the app regarding the delayed departure. Uncomfortable seat for tall passengers. Could not straighten my legs.

That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye

Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.

Paid $35 for wifi but wifi didn’t work. Stressful dealing with work mess and no service. Otherwise normal

Our screen kept turning off ...3 times...had to get crew attention to turn it on again

My flight was cancelled, but it was not Kayak's fault. Kayak did require me to pay for the ticket twice to two different venders who paid Lufthansa. Kayak/Lufthansa owes me for the first booking I made first was fraudulent on the part of the subcontracting ticket seller. There will be litigation over this issue under the current passenger protection laws.

Terrible. Our flight was completely cancelled with no options to rebook until 4 days later.

Wonderful staff. The boarding process can be improved a little better by adequate prior communication but all in all they did fine. However the boarding gate was quite unfreindly to elderly and who needs help with sevral stairs.

Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.

Not good because in this cancelled and then rebooked flight BA put me and my husband in both middle seats when we were originally seated together in original flight and i was in aisle. I hate sitting in the middle. BA food needs to be better. It was just ok. Thanks though to screw and everyone one for safe flight

I alrady responded to this request, and expllaned at length that this was the worst flying experience in my 77 years. I will NEVER fly BA again.

After boarding we were waiting in the plane for more than one hour to take off without AC with very high temperature inside

Fantastic! Great seats! Friendly staff! Amazing selection of shows and movies! Smooth ride! I don’t know what more I could have asked for honestly. They made flying a breeze this time around.

The boarding process was quite loud and chaotic. The flight attendants kept barking over the PA system about people needing to only stow large items in the overhead bins. During the one and only service, I was hit by the service cart. At the same time, a passenger was returning from the bathroom and the crew definitely saw him but stopped a few seats short of allowing him to sit down before starting service and made him wait a good 10 minutes before passing his seat and allowing him to sit down, after which he had to ask for his snack and beverage or he would have been passed over. Neither flight attendant thanked passengers as they left; in fact, I did not see them again once the plane door was opened.

British Airways did a great job and the entire crew was punctual and polite; dignified and delightful!

Boarding is not controlled as groups called was not enforced

I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!

The crew was very attentive and kept busy serving a variety of treats!

Pre flight food options were not working and made the flight not enjoyable. Post experiences of British airways have been positive, but this is enough to stop me using British airways again

Never ever travel with Air India is a very conscious promise made to myself. Poor customer service , irresponsible staff, pathetic operations and bad planes. Overall -0/10. Planes had mosquitoes in it.. i am still thinking what international standards of hygiene are they even following????. Operations team has no quality standards. They can route you anywhere on any plane inspite of a confirmed ticket and a web checkin… without your consent. Go for AirIndia if you love challenges and roller coasters and safety, time and hygiene is never your priority.

Inflight Services are poor compared to other airlines. They do not offer even water during 15 hr flight. Food is little in portion and I had food poisoning after last meal ( rajma chawal)

This was a bery good experience as it was a newer plane . AI older plane bussiness class is bad .

Every thing was so old…. Can’t believe they are able to charge so much for this terrible level of service will use alternate company in future for all travel needs

It could have been better if the flight actually flew to EWR.

The flight taking off from BOM was delayed by 3 hours - making a 15 hour journey into a 18 hour journey!

The plane had broken seats and entertainment system. Just thankful that the flight was direct and landed ahead of schedule

FOR SENIORS ABOVE 75 YOU MUST HAVE SOME CONSIDERATION OF COMFORT ZONE.

Food too spicy for non Indians. Not enough food options were available for the passengers sitting towards the end. They should rotate serving people from the back as well not always from the front. My TV and most of theTVs not working. For long flight its very important to fix the TVs. Seats were broken and dirty. Tray tables were wobbly. Foot rest didn’t stay in place.

My TV screen was not working My baggag did not arrive for 3 days