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Pros: Crew was very nice and helpful

Cons: Boarding with Nigerians is always difficult

Pros: Good entertainment options

Cons: More beverage services

Pros: Entertainment always the best!!! The spacious seat and quick check in system

Cons: The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options

Cons: Food availability a minor challenge but crew handled it very nicely.

Pros: Crew took great care of us.

Cons: No complaints.

Pros: Was able to get to get to Narita Airport.

Cons: Okay and not any issues.

Pros: My seat

Cons: Time check in maybe earlier.

Pros: The service and food was great. Plains are new.

Pros: Very helpful crew. Quick boarding process.

Cons: Not much leg room, or space in seats.

Cons: Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul.

Cons: Unexpected $100 baggage fee for second checked baggage

Pros: They were very nice! Always a smile, even after 10 hours with us!

Cons: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Pros: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Cons: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Cons: It was exce

Pros: I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY

Cons: Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high

Cons: The chicken was undercooked.

Pros: Friendly crew. Excellent check-in. Priority bags came off first.

Cons: Better seat

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Pros: Crew is amazing

Cons: Need more entertainment, very poor media

Cons: No delay, entertainment, 3 hours flight should get a proper meal

Cons: They bumped me and put me on a later flight. Yikes

Cons: Delay

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Cons: The toilets were filthy. The tv touch screens didn’t work

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: Friendly crew. Excellent check-in. Priority bags came off first.

Pros: Crew was very nice and helpful

Cons: Boarding with Nigerians is always difficult

Pros: I liked the way of grouping the boarding , and the "ICE" facility had a great options, crew was so helpful.

Cons: It was far away from the gate to the place of passport clearance and baggage reclamation area, we walked a lot.

Cons: While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming.

Pros: Everything

Cons: We didn’t get tea or coffee :(

Pros: Usual air India good service

Cons: We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey.

Pros: Crew was extra helpful and kept checking on me when I had a fever.

Pros: Traveling time

Cons: Cleanliness

Pros: Everything is very comfortable

Cons: It’s perfect

Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines.

Cons: The chicken was undercooked.

Cons: The cabin attendants attitude need to be warmer and friendly. The food was not good.

Cons: Punctuality. Time is off the essence.

Cons: Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!

Cons: Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts.

Pros: Nothing

Cons: Food, crew service

Pros: Crew we're friendly and helpful. Seats were good.

Cons: Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied.

Pros: The timings were the best

Cons: Crew can be more friendly and interact work smile, food was stale and lot of scope for improvement and the entertainment consoles werent working

Cons: The flight was delayed 1.5 hrs. Causing me to barely make it to my transfer. Air India is notoriously bad on punctuality

Pros: That I got from Pune to New Delhi

Cons: The flight was delayed by an hour and 10 mins and no announcements at Pune airport. Cabin crew seemed welcoming when entering the aircraft but was very crude in the way food was served and didn't really care. Just wanted to get it all over with and go home it seemed.

Pros: Crew is amazing

Cons: Need more entertainment, very poor media

Pros: 1.The crew was average. the seat comfort is different in different rows as far as legroom is concerned. 2. The crew member was not aware of the procedure involved in passengers involved transfers to various destinations after landing at New Delhi. They misguided some passengers(including me) directing them to exit through emmigration procedure, collect the baggage and report at domestic transfer desk. we had been issued Transfer Boarding Pass at Chicago itself for our connection flight to Bengaluru.There was no need to go through the emmigration at New Delhi and collect the baggage. The baggage collection procedure was a hell of a business. This can be verified from the various registers maintained at domestic transfer desk. it took almost 3 hours for getting the luggage going through the customs etc, 4. At the arrival lounge there was no AIR INDIA HELP DESK or representative to guide the passengers. Similarly, the sign board only displayed transfers/baggage claims arrows. and the suddenly one finds a sign board displaying domestic transfers. At this point confusion arises as the passengers disembarked from international flights are required to go to international transfers where there is no requirements for emmigration and baggage collection as the emmigration procedures take place at final destination if it has the facilities. 3, The numbers of passengers affected may be verified from the various registers at the airport. On three registers kept at various entry points, we had to make entries as regards passport No. baggage tag No. Fligh No. etc, etc.

Cons: WE received an email from AIR INDIA that our connecting Flight AI 174 from New Delhi to Bengaluru has been cancelled due to operational reasons. The new connecting flight is AI 1174 from New Delhi to Bengaluru. 2. While checking in at Chicago we were issued Transfer boarding passes for second leg of journey from New Delhi to Bengaluru. It displayed Flight No. AI 174, instead of AI 1174. When this was brought to the notice of the official at the counter at Chicago airport he told in their computer there is no change. The baggage tags also displayed AI 174. 3. After alighting at New Delhi and going through all the hell when we checked in at domestic transfer desk, the official observed that out Transfer Boarding passes for Delhi-Bengaluru sector is for AI 174 and the luggage ( four bags) also contained the same flight number AI 174. 4, we were told we will now be issued new boarding passes for AI 1774 as domestic passengers. SIMILARLY, new baggage tags were placed on luggage. There we were also told that AI 174 a San Francisco to Bengaluru Flight via New Delhi is not cancelled and it is only delayed, Had we not been misguided at Delhi, we could have simply boarded AI 174 at Delhi and the luggage also could have reached Bengaluru in the same flight without we going through the procedure of baggage retrieval process at Delhi as it was along with other passengers luggage already kept AT DELHI AIRPORT departure terminal for uploading in AI 174. It is our humble suggestion that even by mistake if passengers go through emmigration procedures at one airport instead of the next port of destination, system should be in place to take care of the same by MARKING the person to again go through the emmigration procedure at the final destination..

Cons: Everything can be upgraded as nothing works in air india. Bathrooms are always either flooded or so dirty. Need more hygienic way of traveling.

Pros: The flight was quick and short after take-off.

Cons: The flight was delayed by 1.5 hours because they waited for some passengers from a connected flight which was delayed. We just sat there in the aircraft after boarding. Food was poor and though this was a morning flight, there was no coffee/tea.

Pros:

Cons: Very long boarding process filthy bathrooms ; one bathroom was out of order (on both inward and outward flights) seat of not working properly the entertainment system was broken offered me one alcoholic beverage for the entire trip ..

Cons: Great flight back to the UK, flight crew were very pleasant and attentive.

Pros: So so

Cons: Food is junk.

Pros: All the service.

Cons: nothing.

Cons: An excellent flight.

Pros: Crew was very polite.

Cons: Seat was uncomfortable. PA system was inaudible. Plane smelled unpleasant. Waited on the tarmac for 45. Waited for checked bag for 45 minutes.

Pros: We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!

Cons: Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights.

Pros: Crew was okay. Light for service at seat did not work so if I needed something I would have to get up to get it.

Pros: Traveling time

Cons: Cleanliness