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Punctual

No plug for phone charging.

The Zurich Business Class Lounge was overcrowded and dirty. Poort food options and shockingly rude staff!

the crew was nice, they gave us water

1 hr delay with little or no information given ! we sat on the plane for ages every single leg of my 6 united flights were delayed

Professionalism of crew members. They did their job.

Freezing cabin and miniscule overhead bins. Misleading "first class" moniker. This is worse than most premium economy seats on other airlines! Crammed seats and dismal amenities.

Lufthansa are brilliant to fly with, you get free food and drink on every flight and one of my flights was only 40 minutes! Really friendly staff too!

Be careful of change over times. If you have less than an hour to get your connecting flight in Frankfurt be careful, Frankfurt airport is massive and and the process is slow. My stop over was 1 hour and I had to run through the airport to catch my connecting flight and was the last person on the plane.

I liked it all.

No Gluten Free snack!

Nothing about this flight. Will avoid Air India in the future!

Dirty and tired looking aircraft; unruly and downright rude passengers; cabin crew were unable to take control of the chaotic boarding; God knows how will they control the situation in the event of an emergency. This was my first and probably last time with Air India. I have always travelled Jet Airways on domestic routes in India and they are far superior.

Dreamliner comfort.

Air India did not inform us that check in was at the international counters. Luggage took about 35 minutes in Delhi.

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

Old plane, odd food & disappointing airport conditions at both Abu Dhabi & Pune

Postponed by 7,1/2 hours jeopardising the entire night.

Getting off the plane

Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

Food nice, much better than KLM. Typical great Asian service.

No information as to why boarding was over 30 minutes late, even though last call was announced!

a lot of times, for both departure and arrival, CX always parked at the farthest end of the HKG airport.

Entertainment

Seats had no legroom, no choice of food given for dinner, and was just offered a veg wrap

At the moment I bought the tickets, I got in contact with SWISS in order to book the seats and a baby bes for a small baby. However, I was told by the contact center that it was not possible to book seats (not even buying them). I have also tried to do it online, without success. One day before departure, I called again and got the same answer and was told to book seats and baby bes during the check-in at the airport. At the moment of the check-in in Dubai, I was informed exactly the opposite: that I should have requested it via contact center or online up to 48h before the flight!! Personnel at the airport was very impolite. Inside the plan, the crew was very nice and helped us to have seats in front with a small bed for the baby.

Movie choice. Food ok.

Staff hit and miss

Seat width

No food

No gluten free snack!

Waiting area at Munich airport is nice

Showed delayed for 2 hours and then cancelled the flight.

SWISS aircrafts are always very clean, the crew smiling, the boarding orderly. The seats might not be out of the ordinary but comfortable enough.

There's a long way before entertainment reaches what can be often found in Asia. I'm not sure why they still bother with the same old animated cartoons. At least, providing power in the seats would be nice, at best, streaming content via Wifi.

Good price Friendly staff Punctual departure and arrival as advertised Auto check in and electronic boarding pass

Boarding was a bit chaotic Front of plane boarded first and blocked corridor for rear based passengers. Food options difficult with dental apparatus, a soft meal option would be great.

Absolutely nothing

Super narrow and comfortable seat, over crowded, old aircraft with broken engine, typical rude crew

Food was ok reclining seats worked not much else.

The reclining seats only work if you are shorter than 187cm I'm taller and so I had to bend my knees as there is nowhere else for your legs to go! The Chardonnay was warm - when served with tasty smoked salmon turned me off. The pillow was a $2 one lumpy and next to useless it's too big for the room you have. My entertainment system was reset three times and it still didn't work properly - no sound and no ability to watch movies that were not child rated. Stewards have to learn to be quiet as some of us are trying to sleep on a 15 hour flight and aren't interested in their laughs and jokes as we are travelling business first because we have to go to work when we get there!!

ground staff respectful of people with special needs and the elderly

overall disinterested and unenthusiastic cabin crew

Friendly and courteous staff. Very helpful

I missed my flight and unable to contact Lufthansa to complain, Lufthansa website is very poor and very confusing, not customer friendly website. Unable to write a complain to Lufthansa.

I missed my flight and unable to contact Lufthansa to complain, Lufthansa website is very poor and very confusing, not customer friendly website. Unable to write a complain to Lufthansa.

I missed my flight and unable to contact Lufthansa to complain, Lufthansa website is very poor and very confusing, not customer friendly website. Unable to write a complain to Lufthansa. Did not do the journey from Milan Malpensa to Munich.

I missed my flight and unable to contact Lufthansa to complain, Lufthansa website is very poor and very confusing, not customer friendly website. Unable to write a complain to Lufthansa. Did not do the journey from Milan Malpensa to Munich.

The flight left on time and arrived on time at the airport. The crew were nice and boarding worked seamlessly. It was nice that wifi was offered on the aircraft, just a shame it cost $14 for 4 hours

Security at O'Hare nearly made me late for my flight. I had to wait 1 1/2 hours in security, and then rush towards my plane. The seats were nice, but the not the best on their fleet. There was also no seat back entertainment. The only entertainment was if you had a smart device, you would download the United App and watch movies, shows and listen to songs through the app which is called Private Screening

It was nice travelling on United's Dreamliner, there was barely any sound comfortable sitting on the seat for 15hours. Blankets and pillows were provided which made it more comfortable. We received Dinner, Snack, and Breakfast during the long flight. I would definitely fly the Dreamliner again. Arriving at Melbourne was great, using the e-passport machines made our journey so much quicker, and leaving the airport to go home easier.

The entertainment was alright, but the selection wasn't the best. Episodes were missing, and the movies wern't the best. Service at LAX was average, may become better once Terminal 7 & 8 are renovated.

Staff was accommodating and friendly.

Aircraft condition, smelly.

Delay weather, not their fault

Late leaving HK meant I missed connecting flight!

The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got.

The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in.

Efficient, early, friendly.

Lack of lounge at Funchal is a downside

Good seat

Was made to pay for baggage although my hand luggage is within the requirements set by BA. It was fine in the gauge in Gatwick the week before. This is very disappointing.