Find Cheap Flights from Mumbai Chhatrapati Shivaji to Newark (BOM - EWR)

Was the cheapest option at the time, and quality wasn't worse than the others

The movie selection was very good.

We were supposed to leave at 3:00 PM and the flight didn't actually leave until 4:45 PM. The food was not very good and I had to ask for water. I got a whole bottle of water on the flight from Shenyang to Beijing but on the flight from Beijing to LA I was only offered 2 cups of water. It was hard to get comfortable so I could sleep.

I’ve never been on a long haul flight and perspired through my short the entire 14 hours. Hot and stuffy... not great!

Meals need to be improved

Top glass airline

I lake food and good service crew

Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!

The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l.

Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?

Friendly staff, so much food/snacks were offered. Good movies available.

Nothing

Top glass airline

I lake food and good service crew

Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!

The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l.

The food was okay

The gate was Jane without announcement

Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay.

Nothing

Crew were great

Uncomfortable to sit for eight hours

Friendly staff, so much food/snacks were offered. Good movies available.

Nothing

Top glass airline

I lake food and good service crew

The crew was professional, responsive and friendly.

The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws

Nothing

Boarding

We reached airport at 6:45 PM for our flight at 10PM and there were only two counters open and the staff was extremely slow in helping. There was no duty manager at site which explains how poor the service is despite this was checkin for internal flight. It took 2 hours and 30 minutes by the time we got boarding passes and cleared security. Terrible terrible terrible service and I would never ever wish to fly air India again in the future

Check in - terrible service and extremely slow staff..only two counters were open to help international passengers

Service of crew. Very friendly

Entertainment system did not work. Annoying for such a long flight. Head sets are very poor quality. Seats are not comfortable and most are broken with no repair.

Flight crew was okay

Delay and lack of communication from ground staff.

Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?

The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew.

Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips.

Loved the food and ambiance

The on air entertainment was surprisingly low quality

Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay.

Nothing

Service of crew. Very friendly

Entertainment system did not work. Annoying for such a long flight. Head sets are very poor quality. Seats are not comfortable and most are broken with no repair.

We reached airport at 6:45 PM for our flight at 10PM and there were only two counters open and the staff was extremely slow in helping. There was no duty manager at site which explains how poor the service is despite this was checkin for internal flight. It took 2 hours and 30 minutes by the time we got boarding passes and cleared security. Terrible terrible terrible service and I would never ever wish to fly air India again in the future

Check in - terrible service and extremely slow staff..only two counters were open to help international passengers

I had a valid ticket with a seat number ,yet I could not board the flight, as the airline said we are over booked. I had to postpone my journey for another day. Resulting in tremendous financial and reputation loss

The in-flight service

Two restrooms were closed as they were broken. I am surprised they were not repaired before the aircraft was put into service.