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Pros: Bad Food

Pros: Every thing SoSo Flight delay No proper signs where to go No courtesy of staff

Cons: Cortese staff more helpful in answering to customer I had less weight in checked baggage requested agent if I could check in my small had bag which would have made it 27 kg total ( 2 kg more than allowed wt of checked baggage ) but no carry on Was spoken to very rude with agent

Cons: Better quality of food

Pros: Crew was courteous, seat not so comfortable

Pros: Good Crew. Landing was very smooth

Cons: line to drop bag was so long!! but on the plus side, we were through it in an hour and didn't miss our flight!

Pros: Great crew. Old plane but comfy

Cons: The seat was squeaking all the time

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Pros: Crew was very attentive...food selection was excellent

Cons: Nothing

Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Pros: Craig in first cabin flight crew was amazing. :))))

Pros: The crew where awesome and catered to every need and requirement.

Cons: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.

Cons: Better quality of food

Pros: Nothing

Cons: They delayed the flight hence my parents Mangalore flight got missed..air India timings are pathetic

Cons: Seats are not very comfortable. Flight status did not show in the seat monitors.

Pros: Crew were great!

Cons: Delaying the flight by 35 minutes meant I would likely miss my connection. I booked another flight just in case for an hour and a half later. Then delays departing mean that I almost missed my second flight. Thanks to lead cabin crew's assistance and the ground crew at HKIA I made the connection to Shanghai by a minute or two. Boarding was a bit disorganized.

Pros: The chairs was comfortable and crew was nice

Cons: Again food option all the time is spicy.

Cons: Check in process at Mumbai airport.

Pros: Nothing!

Cons: Everything!

Pros: Yes service was nice and after telling about food allergy for spicy food she offered me some other snacks which wasn't spicy.

Cons: To have more options about food in a sense for those who has allergy for spicy food.

Pros: Nothing much.

Cons: The business seat was not comfortable. They serviced food from midnight until 1:30 am on a night flight. With the lights on, you cannot really sleep. The sleep mask provided can’t cover the light properly. It was just a horrible flight.

Pros: Service by cabin staff.

Cons: 1. Changing the boarding gate, 2. Pilot blabbering, 3. Landing.

Cons: Seats are not very comfortable. Flight status did not show in the seat monitors.

Pros: Nothing in particular.

Cons: No inflight entertainment. Old plane - no facility to charge phones, not even a bag to keep things. flight crew could smile more.

Pros: Nothing!

Cons: Everything!

Pros: Nothing. I would never ever fly with Air India.

Cons: They need to work on everything. Super crappy customer service, crappy food quality etc

Cons: Everything can be upgraded as nothing works in air india. Bathrooms are always either flooded or so dirty. Need more hygienic way of traveling.

Cons: Delay

Cons: They bumped me and put me on a later flight. Yikes

Pros: Nothing. I would never ever fly with Air India.

Cons: They need to work on everything. Super crappy customer service, crappy food quality etc

Pros: The flight was quick and short after take-off.

Cons: The flight was delayed by 1.5 hours because they waited for some passengers from a connected flight which was delayed. We just sat there in the aircraft after boarding. Food was poor and though this was a morning flight, there was no coffee/tea.

Pros: On board crew service, and the meal.

Cons: Lot of things: 1. Flight was delayed about 3 hours, 2. Boarding was chaotic, 3. Disembarkation was more chaotic and delayed, 4. Checked bags took about half an hour to reach the belt.

Pros: Nothing

Cons: It was like flying a crowded bus with push and shove!

Cons: Seats and entertainment system and programs can be better.everythibg is old in air india. They need to upgrade.

Cons: The online check in wasn’t working and so the only seats available were the worst. I was told by staff that the website is often not working so you have to keep trying over and over. This is very time consuming and inconvenient. I was directed to the general boarding queue despite having a business class ticket. Food service was only after takeoff then there were no snacks available for about eight hours. Some of the televisions were not working. There was a drip from the air conditioner in the adjacent seat. Cabin crew did not respond to calls sometimes. The seat was uneven when reclining.

Pros: 1.The crew was average. the seat comfort is different in different rows as far as legroom is concerned. 2. The crew member was not aware of the procedure involved in passengers involved transfers to various destinations after landing at New Delhi. They misguided some passengers(including me) directing them to exit through emmigration procedure, collect the baggage and report at domestic transfer desk. we had been issued Transfer Boarding Pass at Chicago itself for our connection flight to Bengaluru.There was no need to go through the emmigration at New Delhi and collect the baggage. The baggage collection procedure was a hell of a business. This can be verified from the various registers maintained at domestic transfer desk. it took almost 3 hours for getting the luggage going through the customs etc, 4. At the arrival lounge there was no AIR INDIA HELP DESK or representative to guide the passengers. Similarly, the sign board only displayed transfers/baggage claims arrows. and the suddenly one finds a sign board displaying domestic transfers. At this point confusion arises as the passengers disembarked from international flights are required to go to international transfers where there is no requirements for emmigration and baggage collection as the emmigration procedures take place at final destination if it has the facilities. 3, The numbers of passengers affected may be verified from the various registers at the airport. On three registers kept at various entry points, we had to make entries as regards passport No. baggage tag No. Fligh No. etc, etc.

Cons: WE received an email from AIR INDIA that our connecting Flight AI 174 from New Delhi to Bengaluru has been cancelled due to operational reasons. The new connecting flight is AI 1174 from New Delhi to Bengaluru. 2. While checking in at Chicago we were issued Transfer boarding passes for second leg of journey from New Delhi to Bengaluru. It displayed Flight No. AI 174, instead of AI 1174. When this was brought to the notice of the official at the counter at Chicago airport he told in their computer there is no change. The baggage tags also displayed AI 174. 3. After alighting at New Delhi and going through all the hell when we checked in at domestic transfer desk, the official observed that out Transfer Boarding passes for Delhi-Bengaluru sector is for AI 174 and the luggage ( four bags) also contained the same flight number AI 174. 4, we were told we will now be issued new boarding passes for AI 1774 as domestic passengers. SIMILARLY, new baggage tags were placed on luggage. There we were also told that AI 174 a San Francisco to Bengaluru Flight via New Delhi is not cancelled and it is only delayed, Had we not been misguided at Delhi, we could have simply boarded AI 174 at Delhi and the luggage also could have reached Bengaluru in the same flight without we going through the procedure of baggage retrieval process at Delhi as it was along with other passengers luggage already kept AT DELHI AIRPORT departure terminal for uploading in AI 174. It is our humble suggestion that even by mistake if passengers go through emmigration procedures at one airport instead of the next port of destination, system should be in place to take care of the same by MARKING the person to again go through the emmigration procedure at the final destination..