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Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Cons: They bumped me and put me on a later flight. Yikes

Cons: The food option can be better.

Pros: That I got from Pune to New Delhi

Cons: The flight was delayed by an hour and 10 mins and no announcements at Pune airport. Cabin crew seemed welcoming when entering the aircraft but was very crude in the way food was served and didn't really care. Just wanted to get it all over with and go home it seemed.

Pros: Flight not full

Cons: Rude flight attendants. Poor service. Late flight. Poor food. Dehydration. Poor drinks. Poor entertainment.

Pros: The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable.

Cons: Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it.

Pros: The crew and service were welcoming, caring and attentive

Cons: Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,

Pros: The movies in the flight

Cons: The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD

Pros: The connection was way too tight.

Cons: Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently.

Cons: Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved

Cons: Addis Ababa is chaos and not clean.

Pros: Great crew!

Pros: Yes

Cons: Nothing comes to mind

Pros: I like just the greeting

Cons: Service of the crew

Cons: Seats are not comfortable

Pros: Food was good

Cons: Terrible communication about what terminal and gate to go to!

Pros: Crew was extra helpful and kept checking on me when I had a fever.