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Pros: Nice crew

Cons: Nothing

Pros: Aircraft and cabin crew were superb.

Cons: None

Cons: The flight itself was great but it was very late in starting due to technical problems with the aircraft.

Pros: The crew that greeted us (and sorted out seats) was excellent.

Cons: We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport.

Pros: Decent service crew

Cons: Boarding, seating, comfort, media, food and general value..

Pros: Crew good, food okish.

Cons: Entertainment system below average. Disembarkment was poorly handled and resulted in big delays.

Pros: Crew was very supportive

Cons: The long stopover at London (11:20 hrs) should have been taken care of in terms of accommodation, SPA Access or meal voucher.

Pros: Organized process and controls.

Cons: The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve.

Pros: Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.

Cons: Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.

Pros: Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around

Cons: On line check-in/seat selection was a disaster

Cons: A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !

Pros: Crew was friendly, food was good

Cons: Entertainment was broken in one of our seats, the seats were not comfortable