Recent reviews
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- Negative
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6.6
Direct flight, staff was courteous, priority checkin was worth it. Also the activity paid on the flight "dolphin encounter" was worh it. Boarding delay of 50 min with no notice. We could have taken the kids to the restroom earlier, however we kept waiting as we thought that we'll board any minute. Aircraft looked dated, seats not too comfortable.
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9.3
Great flight. Smooth and comfortable! Entertainment system needs updating
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8.0
Small Seating. Unable to pre-check in.
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6.0
I got to come back home! The fly was delayed due to a technical issue that required a part to be sourced. Unfortunately, the part was not available in the local shop (YVR-Vancouver) Instead they had to fly the part to be replaced from (YYZ-Toronto) The good fortune for us is that the hotel did allow us to use their facilities and enjoy their F&B all with the exception of a room to lay. They allowed pools and lounge chairs which is just as well. I am not trying to be critical but have the delayed occur while we were at the Airport-It would have been a killer way to close a vacation! Check-in agent was superb. She was very helpful and understanding and really a super star Lack of information by local agents either by the design or just by being left in the dark. The Airport staff was not knowledgeable either they were very sympathetic and accommodating (more so than the Nexus-Local Agents) I am sure is beyond their power and is not something they have power or control over. It was bad luck! I would hate to be the incoming passengers as it meant they lost a whole afternoon.
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8.0
First check-in luggage is free No free snacks
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7.0
Baggage should be included in the price. You should be able to choose your seats and preboard on the internet.
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7.0
I liked sitting by the Emergency exit so I had more legroom. Did not like the small bag allowance for carry on and the fact that we were charged an extra $25 because our carry-ones were over 5 kilos. That is a ridiculously small allowance and just a cash grab for the airline!
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8.0
Cheap fast on time seats tight but comfy Rare smiles from sun wings employer waited until 2 hours before flights departure before the employees were at the airfport for checking really tight seats
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9.6
Inflight staff very courteous Flight arrived late
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2.3
At least my travel companions were lovely. Limited food options Snotty cabin crew service Terribly organized luggage carousel pick up- with 4 flights on the same carousel Movie terrible and not turned on until halfway through flight Ground crew in toronto useless
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9.3
Great flight. Smooth and comfortable! Entertainment system needs updating
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8.0
Small Seating. Unable to pre-check in.
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8.0
First check-in luggage is free No free snacks
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8.0
Cheap fast on time seats tight but comfy Rare smiles from sun wings employer waited until 2 hours before flights departure before the employees were at the airfport for checking really tight seats
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9.6
Inflight staff very courteous Flight arrived late
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6.6
Direct flight, staff was courteous, priority checkin was worth it. Also the activity paid on the flight "dolphin encounter" was worh it. Boarding delay of 50 min with no notice. We could have taken the kids to the restroom earlier, however we kept waiting as we thought that we'll board any minute. Aircraft looked dated, seats not too comfortable.
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7.0
Baggage should be included in the price. You should be able to choose your seats and preboard on the internet.
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7.0
I liked sitting by the Emergency exit so I had more legroom. Did not like the small bag allowance for carry on and the fact that we were charged an extra $25 because our carry-ones were over 5 kilos. That is a ridiculously small allowance and just a cash grab for the airline!
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6.0
I got to come back home! The fly was delayed due to a technical issue that required a part to be sourced. Unfortunately, the part was not available in the local shop (YVR-Vancouver) Instead they had to fly the part to be replaced from (YYZ-Toronto) The good fortune for us is that the hotel did allow us to use their facilities and enjoy their F&B all with the exception of a room to lay. They allowed pools and lounge chairs which is just as well. I am not trying to be critical but have the delayed occur while we were at the Airport-It would have been a killer way to close a vacation! Check-in agent was superb. She was very helpful and understanding and really a super star Lack of information by local agents either by the design or just by being left in the dark. The Airport staff was not knowledgeable either they were very sympathetic and accommodating (more so than the Nexus-Local Agents) I am sure is beyond their power and is not something they have power or control over. It was bad luck! I would hate to be the incoming passengers as it meant they lost a whole afternoon.
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2.3
At least my travel companions were lovely. Limited food options Snotty cabin crew service Terribly organized luggage carousel pick up- with 4 flights on the same carousel Movie terrible and not turned on until halfway through flight Ground crew in toronto useless
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