Traveller reviews
Overall rating
5.7
Okay
Based on 7 reviews
Boarding
5.7
Comfort
5.4
Crew
7.7
Entertainment
4.0
Food
6.0
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Sunwing Airlines information
| IATA code | WG |
|---|---|
| Routes | 336 |
| Top route | Cancun to Toronto Pearson Intl |
| Airports served | 53 |
| Top airport | Toronto Pearson Intl |
Recent reviews
Traveller rating
14
8
3
9
0
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8.0
Most standard features are now to be paid as extra
review from
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2.0
I bought a 1-way ticket from Punta Cana home to Canada, surprise, when I got to the lineup at the airport Sunwing charges a 20 USD airport tax separately. I was told I should have known, though it is the only airline in the terminal that charges it (separately, USD only, no cards or local currency accepted). ATMs at the airport out of service, nowhere to purchase USD on-site. Local banks do not sell you USD if you don't have an account with them... Eventually I found a taxi driver to buy the currency from. Luckily I speak Spanish and am comfortable in the country on my own. I was able to find a solution as the Nexus greeter for Sunwing offered no help. Other Sunwing team members and flight crew I met later were much more helpful when I could not complete self-check-in (flying with carry-on only) as all the seats were locked and apparently could only be assigned at the desk (despite the greeter telling me to use the self-check-in).
review from
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10.0
Due to the onboard check on system malfunction, we were getting conflicting messages about the flight status. Found it very interesting that kayak gave us updates before the Sunwing app or representatives did.
review from
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2.0
Was not allowed to board because my KAYAK purchased ticket was declined / invalidated. DO NOT USE KAYAK.
review from
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6.0
Cramped seats, no in-flight entertainment. Basic A to B transportation. Staff were fantastic. Like riding a school bus in the sky.
review from
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2.0
I missed my flight due to Covid. I reached out with every possible means and no one responded or picked up. I’m stuck in a foreign country with no money and my airline won’t even respond to know if I can have any refund
review from
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10.0
The flight out check in was horrible. Not enough staff to serve or guide people. People that did the online check-in and then at the booth check-in took longer to just check our bags then the people that did nothing and just did the regular check-in line.
review from
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5.0
Pros: The seat was comfortable.
Cons: All my cards got declined!!! I couldn’t board on the plain. I almost missed my flight. Worst experience of my life.review from
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4.0
Pros: Non-stop flights from YYZ to MCO and vice versa
Cons: No snacks Poor entertainment They weigh all hand carry items even backpacks No web check-in therefore no free seat selectionreview from
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7.3
Overall positive
Pros: Friendly crew, efficient operation.
Cons: No phone chargers, tight seating, not obvious how to raise arm rests, second movie was very dumb ( bird watching).review from
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8.0
Pros: Very pleasant flight.
review from
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2.0
6am flight took off at 8:30!!
Pros: The price
Cons: The carry on limits. 5kg?!?review from
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4.0
If you have other options, entertain them.
Pros: Staff in Antigua were friendly and helpful.
Cons: Flight delay - but I didn't get a notice before arriving to the airport. I was offered expressed check-in since my luggage was lost on my arrival, but by the time they identified me to do so, it didn't make much difference in terms of my wait time. No gate arranged/available on arrival to Toronto, so we waited even longer again on the flight.review from
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3.6
If you have other options - entertain them.
Cons: Disorganized lines & boarding. Lost my baggage to due the previous issue. Planes feel very "economy" - cheap view screens, poor economy, many people couldn't fit in the seats (haven't seen that in years). Not even a cookie for a snack.review from
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2.0
FLIGHT CHANGED LAST MINUTE - DIRECT TO NON DIRECT
Cons: Our flight changed without warning 2 weeks before from a direct flight to a non-direct flight. Unable to get money back for upgrade or flight.review from
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6.6
Okay flight, 50 min boarding delay and no notice given
Pros: Direct flight, staff was courteous, priority checkin was worth it. Also the activity paid on the flight "dolphin encounter" was worh it.
Cons: Boarding delay of 50 min with no notice. We could have taken the kids to the restroom earlier, however we kept waiting as we thought that we'll board any minute. Aircraft looked dated, seats not too comfortable.review from
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9.3
Always a hit!
Pros: Great flight. Smooth and comfortable!
Cons: Entertainment system needs updatingreview from
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8.0
Cons: Small Seating. Unable to pre-check in.
review from
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6.0
The fliight was late by over 8 hours
Pros: I got to come back home! The fly was delayed due to a technical issue that required a part to be sourced. Unfortunately, the part was not available in the local shop (YVR-Vancouver) Instead they had to fly the part to be replaced from (YYZ-Toronto) The good fortune for us is that the hotel did allow us to use their facilities and enjoy their F&B all with the exception of a room to lay. They allowed pools and lounge chairs which is just as well. I am not trying to be critical but have the delayed occur while we were at the Airport-It would have been a killer way to close a vacation! Check-in agent was superb. She was very helpful and understanding and really a super star
Cons: Lack of information by local agents either by the design or just by being left in the dark. The Airport staff was not knowledgeable either they were very sympathetic and accommodating (more so than the Nexus-Local Agents) I am sure is beyond their power and is not something they have power or control over. It was bad luck! I would hate to be the incoming passengers as it meant they lost a whole afternoon.review from
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8.0
Pros: First check-in luggage is free
Cons: No free snacksreview from
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7.0
Cons: Baggage should be included in the price. You should be able to choose your seats and preboard on the internet.
review from
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7.0
Cash grab for Carry-ons!
Pros: I liked sitting by the Emergency exit so I had more legroom.
Cons: Did not like the small bag allowance for carry on and the fact that we were charged an extra $25 because our carry-ones were over 5 kilos. That is a ridiculously small allowance and just a cash grab for the airline!review from
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8.0
Pros: Cheap fast on time seats tight but comfy
Cons: Rare smiles from sun wings employer waited until 2 hours before flights departure before the employees were at the airfport for checking really tight seatsreview from
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9.6
Pros: Inflight staff very courteous
Cons: Flight arrived latereview from
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2.3
Terrible flight with no leg room.
Pros: At least my travel companions were lovely.
Cons: Limited food options Snotty cabin crew service Terribly organized luggage carousel pick up- with 4 flights on the same carousel Movie terrible and not turned on until halfway through flight Ground crew in toronto uselessreview from
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8.6
Cons: They only take credit cards for payment. No debit or cash.
review from
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9.6
Pros: On time, comfortable and direct
Cons: Nothingreview from
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8.0
Cons: the flight was 1.5 hours late in departing and there was no information provided regarding the delay
review from
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8.3
Cons: Lots of confusion for seat selection
review from
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6.3
boarding
Cons: There was almost a 1 hour delay in boarding...there was no annoucement was so ever as to delay time frame expexted to board etc.Explanation was given when on the plane.review from
Sunwing Airlines FAQs
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Flight status
Sunwing Airlines route map
Top airports served by Sunwing Airlines
- Toronto Pearson Intl Airport (YYZ)
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Cancun Airport (CUN)
- Varadero Juan Gualberto Gomez Airport (VRA)
- Punta Cana Airport (PUJ)
- Cayo Coco Airport (CCC)
- Québec City Airport (YQB)
- Ottawa Airport (YOW)
- Santa Clara Airport (SNU)
- Puerto Vallarta Ordaz Airport (PVR)
- Calgary Airport (YYC)
- Montego Bay Sangster Intl Airport (MBJ)
- Winnipeg Airport (YWG)
- Holguín Frank Pais Airport (HOG)
- Edmonton Airport (YEG)
Sunwing Airlines contact information
- WG IATA code
- +1 877 786 9464 Call
- sunwing.ca Visit
Overview of Sunwing Airlines
If you travel with Sunwing Airlines, you will have the option of flying to many different countries located throughout North America, South America, and Central America. While options such as Canada and Mexico are popular for North America, destinations in South and Central America consist of Honduras, the Dominican Republic, and Cuba.
For those that will be accompanied by small children on their flight, you are able to take advantage of several benefits, including meals that are specifically meant for kids, as well as a free activity backpack that contains items like puzzles, a game book, coloring materials, and a beach ball that your little one can play with once you reach your destination.
Sunwing Airlines offers three different travel classes for passengers to choose from: Economy, Elite Plus, and Premium. While Economy will provide you with standard perks, like the option of bringing a carry-on and receiving free light snacks, Elite Plus comes with priority boarding, priority check-in, the ability to choose your own seat, and more legroom. If you opt for Premium, you will also be given a free glass of sparkling wine and one free checked bag up to a certain weight limit.
This airline has a medium-sized fleet that is composed of over 15 aircraft, with a majority of them being Boeing. The Boeing 737-800 is the most commonly used plane, as it works well for both medium-range and long-haul flights and can fit up to almost 200 passengers. For slightly longer flights, the company opts to use the Boeing 737 MAX 8, a choice that is more spacious.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.