|Top route||Melbourne to Sydney Kingsford Smith|
|Top airport||Sydney Kingsford Smith|
Staff were well presented and extremely polite
Flight departing too early at 06.15 Difficult to get to airport
Plane was more than 3 hrs delayed as the only plane on that day. Had to wait 1 hrs in the plane which was very unpleasent.
The plane was new. There are two rows of business 2 x 2, but the seat pitch is the same as the rest of the plane (3 x 3). Carry ons must be weighed and tagged before boarding. Do this at home to avoid nasty surprises.
Rule orientation on services. Lack of flexibility
flight was cancelled at last minute
No food nor entertaiment available
They had issues with the plane prior to boarding. You could see it in the gate lounge staff. An hour after the plane was supposed to have taken off, we were still in the gate lounge, not a peep from the staff. Couldn’t seem to bring themselves to give a single verbal update. Then, they give some odd partial message verbally - plane has been downgraded. It’s not going anywhere. We need 37 people with carry on only to volunteer to go onto another flight + we’ll give you a $200 voucher - so this caused chaos, as people rushed to the desk. No mention of what those with checked baggage should do. About another 20 mins later, another lady at the desk makes a reference to going to another gate but stops mid sentence. Fed up, I approach the desk and ask if they can give some clear instructions to those that have checked baggage about what we should do. Another lady then gives a message over the PA telling those with checked baggage to go to a different gate. So we go to the new gate, spend an hour there waiting while the confusion between staff and passengers continues. Eventually board only to sit on the plane for about another hour as confused staff clearly have too many people on the plane and not enough seats. They finally figure it out and the flight leaves 3h25mins late. Things like this happen all the time I’d imagine, so you’d think dealing with it should be their bread and butter. Keep customers updated. Give clear instructions. Apologise for the delays. Not hard, but seemingly all lost on the Jetstar team that day. Pathetic.
The flight was cancelled 7 hours before it was due to fly and Jetstar said they couldn't get us on any other flight that day. We took a refund and easily booked a Virgin flight close to the time of the canvelled Jetstar flight.
The plane layout is built for short haul domestic flights. 3-3-3 configuration in economy is ridiculous for ~10 hour international flight.
On time flight!
Old plane with very uncomfortable seats.
We were seated right at the back of the plane along with young parents and small children. Very noisy and seats super uncomfortable.
On time and well-priced... For a short flight, what more do you need?
The flight was fine. Unfortunately, my 5.00 pm flight was cancelled and I was moved to the 6.00 am flight the following morning. Jetstar arranged transport, accommodation close to the airport and dinner & breakfast, so all was good other than an overnight delay.
Great service with an excellent selection of food onboard at reasonable prices. Seats are supportive and there’s enough room for me (I’m 5” 8). Water was supplied free of charge which doesn’t always happen for budget flights.
It was cancelled, second flight in a month. Jet star are dead to me
Left late but did make up time.
2hrs late leaving Melbourne.
Every single one of my flight were delayed. On top of that when I asked for water I didn’t get it the first time. I had to ask for it multiple of time.
The flight was delayed by more than four hours. We had to be at the airport 4 hours before the flight because of road closures for US Secretary of State. We arrived and got to our Sydney hotel after 1am.
Why is it so hard for Jetstar to get boarding a plane correct? In this current environment why have everyone on the plane early to just sit on the plane while they work out where their boarding system went wrong resorting to using a hand held counter to check numbers on the plane Having everyone on the plane for longer than necessary is very annoying then when arriving at the destination it takes 1/2 for ground crew handling baggage to get the bags out again this creates issues with keeping people in confined spaces longer than necessary
No entertainment at all and any food or drinks had to be ordered and paid for...crew was ok as they looked more worried about Covid rules and restrictions instead of the well being of myself as a passenger...
They experienced problems with the opening of the front door when we flew into Adelaide
Pros: Nice cabin crew, nice boarding, ontime departure, clean aircraft.
Cons: Check-in agent at bag drop counter was a sour puss.
Pros: On time
Cons: They don’t offer refunds only vouchers. That robbery for anyone traveling internationally, they cannot use a voucher in a year
Cons: Keep it up
On board Jetstar flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Jetstar assistance team will most likely ask you to pay extra for checked luggage.
Jetstar offers direct flights to 37 cities in 11 different countries. Sydney, Melbourne, and Coolangatta are the most popular cities covered by Jetstar.
Jetstar concentrates most of its flight operations in Sydney.
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