|Top route||Melbourne to Sydney Kingsford Smith|
I liked that we were in an exit seat. We boarded in the rain from the tarmac. We were in the first seat and got rained on throughout the boarding process which went on for over 15 minutes since there were late passengers. The attendants only response was to bring us paper towels. By the time we took off we were wet and cold. Upon arrival in Boston, we learned that our bags were still in Queenstown, NZ where we boarded our Jet Star flight. We have been home now for 3 days, and we still do not have our bags!!!
When we got there there were probably 45 minutes left before the plane took off and they did not let us get on the plane. Instead, they had us get a taxi and pay for it ourselves and sent us to a hotel for the night and we had to catch the next flight in the morning. It would be different if the whole flight was canceled but it was still taking off and there was plenty of time for everyone waiting there (about 15 people) to make the flight.
Cancelled my original flight then this one was delayed.
The aircraft was clean and tidy, staff friendly and well presented, pilots great they got us there safely and kept us informed with any weather changes - so no complaints
The flight was fine, Jetstar kept us informed of any delays, staff were very helpful and pleasant.
We have traveled Jetstar for many years and have always been happy with the service. We do fly Business class which is very comfortable. Thanks
No inflight entertainment. No USB ports so you can’t use own entertainment if you aren’t fully charged!
It would be amazing to have the entertainment included in the airline fare.
On the flight to our holiday destination, to ensure my child with autism would be given food she would eat, we pre ordered the meal choices we wished for, the cost of which was covered by the max bundle. We were served quickly because we were seated near the front of the economy section, but they gave my child the wrong meal. We were then told we had to wait until everyone was served and they would only serve her the correct meal if they had enough left over. On our return I was unable ro preorder due to lack of internet access. Even though our max bundle was noted on the boarding pass we were asked by the flight attendants to produce documents to prove we had food included in our package, but could not as we were in flight and would have needed to download this info via internet. We were given a piece of banana bread and no drink. Hardly a light meal. Certainly not the equivalent of the breakfast we had on our outward flight - a good sized sandwich or a quiche and a spinach roll. We had to call the staff twice before they would bring us tea and coffee. Similar issues with meal number two. Water and drinks were rarely offered. Nothing at all for the last 4 hours of the 11 hour flight. Finished up starving and dehydrated.
In flight service was very slow
A 12-hour delay with little explanation or apology - no help or alleviation. All other flights were departing/arriving on time, so this was a Jetstar issue. Poorly managed from start to finish. Will avoid Jetstar on anything other than short domestic flights in the future.
Crew was friendly. Food was average.
Very quick Barding Process, Crew were very friendly and helpful. Nice quiet flight.
Going over to Adelaide the gin was 23d distillery…. Coming home to Hobart it was Gordon’s!!!!!
Cancelled the flight with 4 hrs notice. No other flights available that day.
Flight boarding and departing were on time, friendly staff. Arrived at our destination early with no problems.
Jetstar is now constantly delaying its flights without even notifying the customers. We've got the delay notification from Kayak, and the Airports but not from Jetstar, they just pretended nothing happen until the last minute.
plane one hour late crew on board were great
The food wasn't. I flew 8 and a bit hours and before landing was asked if I wanted a coffee, I needed that coffee. I didn't get that coffee. We flew for 8 hours and then they ran out of service time. I thought that was rediculous. I also got this feeling that every milliliter of water and milk and everything was being counted.
Really need to improve the food options
Night flight and the crew took 2.5 hours to serve the food / cleanup till after midnight with multiple announcements on load speaker preventing people from sleeping. This is done by other airlines much better and the seats are very tight and small to try sleep for long flights.. Better for day flights not overnight.
We had booked seats 1A and 1B on our original booking, however, when it was rescheduled by Jetstar, we lost our seats and ended up on a later flight, and we’re seated in another row.
when rescheduling a very convenient flight time (in my case 11am) to a very convenient flight time (in this case 6.10am) it would be best to put all the people from 6.10am on the 11am flight instead of the other way around. Then when there is a delay of several hours due to a technical hitch, the very least that Jetstar could do would be to provide some food and drinks for those waiting - or at least when we eventually boarded
We'd have appreciated a coffee or tea as this was an early flight It was really complicated to locate the feature to purchase additional luggage. We tried several times on the computer to no avail, and managed to succeed after several attempts on the app
On time always better
It was fine. Because it was longer the staff were more attentive and the whole flight was better. Was also a bit delayed leaving.
The staff were lovely. Flight was delayed. Again, always an issue with jetstar before a flight, very annoying
Every jet star flight I’ve ever been on has had an issue. Really frustrating
The airport experience. Check in and bag drop at Adelaide airport was terrible. Security even worse.
The seats are hard and no leg room
On board Jetstar flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Jetstar assistance team will most likely ask you to pay extra for checked luggage.
Jetstar offers direct flights to 37 cities in 11 different countries. Sydney, Melbourne, and Auckland are the most popular cities covered by Jetstar.
Jetstar concentrates most of its flight operations in Melbourne.
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