Traveller reviews
Overall rating
5.9
Okay
Based on 204 reviews
Boarding
6.1
Comfort
5.9
Crew
6.9
Entertainment
4.7
Food
5.0
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Cebu Pacific information
| IATA code | 5J |
|---|---|
| Routes | 162 |
| Top route | Davao City Francisco Bangoy to Manila Ninoy Aquino Intl |
| Airports served | 51 |
| Top airport | Manila Ninoy Aquino Intl |
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Cebu Pacific traveller reviews
Pros
"Friendly staff; value for the money."
(in 11 reviews)
"Staff was helpful pre boarding."
(in 8 reviews)
"Flight was ahead of time."
(in 2 reviews)
Cons
"Flight was delayed 90 minutes."
(in 47 reviews)
"Almost an hour late"
(in 6 reviews)
"All food and even water cost money."
(in 5 reviews)
Recent reviews
Traveller rating
81
57
63
82
0
Find reviews that mention:
delayed flight
empty seats
staff great
pacific
international flight
smooth flight
time is money
almost an hour
even water
return ticket
ahead of time
never fly
booking site
super delayed
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4.0
The boarding process consisted of ground staff saying we are ready to accept passengers and people just rushing in. It was so chaotic. The seats were so uncomfortable even for my kids. These are the perks of budget airlines.🤣
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8.0
PWD access has improved significantly.
review from
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8.0
More choices to shop on board😁🤩
review from
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6.0
As usual, flight delayed. We arrived around 2pm already.
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2.0
Cebu Pacific unilaterally changed our flight to a flight 3 hours later. We were unable to take the later flight, but were given no venue for choosing a different, earlier flight instead. So we had to purchase an additional flight back to Dumaguete. We purchased our new ticket with Philippine Airlines. We will avoid Cebu Pacific in the future.
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2.0
I requested a refund several times because I changed my travel plans. Customer service has been dirt poor from both Cebu AND Kiwi. I will not recommend these agencies to anyone else and will not do business with them myself. Very bad customer service!
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10.0
Excellent flight.
review from
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10.0
Terrible bag drop, kiosk didnt print, still slow lines just to bag drop…serious problems with efficiancy
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2.0
i book the extra luggage through the site. but the next day i gat the mail that can not book and it was refused. and once i go to airport counter and did not even take the luggage to airport because it was refused. but the airport the airline charged me hkd 240 and then only issue the boarding pass. and they said it is in their system. point is it is miss communications between your and the airline. but you forcefully charge the money to me. i appreciate to check the issue and do the necessary refund.
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10.0
Stewardesses weren't very friendly
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4.0
Arrived on time
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2.0
None
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10.0
Please improve on your LIVE customer services. We want a live person to speak too. It was very inconvenient because speaking to a chat person. PLEASE HIRE LIVE PEOPLE FOR YOUR CUSTOMER SERVICES. Thanks
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2.0
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
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10.0
The space between seats are a bit narrow
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6.0
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
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2.0
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
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6.0
Don't use kiwi
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8.0
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
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10.0
Pros: Fun crew, smooth flight.
review from
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3.6
Cons: I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket..
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10.0
Pros: awsome deal awsome flight
Cons: nothing great flight.review from
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8.0
Pros: the flight was comfy
Cons: some drinks!!!! NOT alcohol but like water or soda.review from
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9.5
Pros: Boarding was smooth and quick.
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7.6
Cons: Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!
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2.0
Pros: Not Satisfied
Cons: Need improvementsreview from
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8.0
Pros: Friendly staff; value for the money
Cons: Boarding procedures not very organizedreview from
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8.0
Cons: More legroom
review from
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3.6
Pros: The boarding and landing was okay.
Cons: Crew don’t engage well. Plane smells like poop the whole time.review from
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4.0
Pros: The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight.
review from
Cebu Pacific FAQs
What is Cebu Pacific's carry-on size allowance?
Where does Cebu Pacific fly to?
What is Cebu Pacific’s primary hub?
How does KAYAK find such low prices on Cebu Pacific flights?
Flight status
Cebu Pacific route map
Top airports served by Cebu Pacific
- Manila Ninoy Aquino Intl Airport (MNL)
- Cebu City Mactan Intl Airport (CEB)
- Davao City Francisco Bangoy Airport (DVO)
- Boracay Godofredo P. Ramos Airport (MPH)
- Iloilo City Mandurriao Airport (ILO)
- Bacolod Airport (BCD)
- Angeles City Clark Intl Airport (CRK)
- Puerto Princesa Airport (PPS)
- Cagayan de Oro Laguindingan Airport (CGY)
- Zamboanga City Airport (ZAM)
- Hong Kong Intl Airport (HKG)
- Tacloban City D.Z. Romualdez Airport (TAC)
- Singapore Changi Airport (SIN)
- Panglao Bohol–Panglao Intl Airport (TAG)
- General Santos Intl Airport (GES)
Cebu Pacific contact information
- 5J IATA code
- +632-7020-888 Call
- cebupacificair.com Visit
Overview of Cebu Pacific
A budget-friendly airline that is based out of the Philippines, Cebu Pacific travels to over 50 destinations, with 27 of them being international. For those that would like to go somewhere in the Middle East, they can choose from countries like Saudi Arabia and the United Arab Emirates. If they would rather travel throughout Asia, examples of destinations include Cambodia, Vietnam, and China.
When flying with this airline, all travelers have Economy tickets. With an Economy ticket, travelers will be provided with certain perks and amenities, including the right to have a small carry-on bag in the cabin, basic snacks and beverages throughout the duration of the flight, and access to whatever in-flight entertainment is provided on the specific plane. Checked luggage and alcoholic beverages are not provided free of charge.
Cebu Pacific maintains a codeshare agreement with Garuda Indonesia in order to help provide additional flights. Along with other airlines, such as Tigerair and Vanilla Air, it is a member of the Value Alliance, the world’s only budget airline alliance. Additionally, it has its own subsidiary airline, which is Tigerair Philippines.
Out of the 53 planes that compose Cebu Pacific’s fleet, all of them are some type of Airbus. The Airbus A320-200 is most commonly used by the company, as it was specifically created for medium-range flights and is ideal for voyages between neighboring countries. For longer trips, such as between two different continents, the Airbus A330-300 is used instead, as it can fit up to 436 passengers and has a large fuel capacity that makes it perfect for long-haul flights.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.