Traveller reviews
Overall rating
7.8
Good
Based on 4,761 reviews
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.3
Food
7.4
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Austrian Airlines information
| IATA code | OS |
|---|---|
| Routes | 243 |
| Top route | Frankfurt am Main to Vienna Intl |
| Airports served | 115 |
| Top airport | Vienna Intl |
Austrian Airlines traveller reviews
Pros
"Seat was very comfortable."
(in 28 reviews)
"The crew was nice."
(in 462 reviews)
"Nice flight attendants, ."
(in 30 reviews)
Cons
"Flight attendants often seemed very rushed."
(in 18 reviews)
"Food could have been better"
(in 242 reviews)
"I missed my connecting flight"
(in 34 reviews)
Recent reviews
Traveller rating
505
328
203
93
141
Find reviews that mention:
business class
leg room
flight attendants
short flight
flight was cancelled
flight was delayed
connecting flight
good food
crew was great
great flight
friendly staff
small seats
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4.3
Cons: Food is looking not fresh and quality is cheep ....
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10.0
Pros: Perfect
Cons: More food
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10.0
Cons: Cannot ask for more
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4.5
Pros: Quick Trip, Friendly Staff
Cons: Spacing of seating due to covid.
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10.0
Pros: fast and friendly checkin, fast boarding, easy transmit
Cons: food
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7.6
Pros: Boarding a smooth flight
Cons: Food absolutely
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10.0
Pros: Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!).
Cons: Nothing! Love Austrian Airlines!
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9.6
Pros: The raw was empty and I could sleep whole 10 hours
Cons: Choice of movies and TV programs
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8.3
Pros: The crew members were so sweet.
Cons: Flight was late. I missed my connection.
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10.0
Pros: yes, seat is always ok , I'm not overweight
Cons: basically, nothing, just keep smiling
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6.8
Pros: Nice service easy flight
Cons: Hot, ridiculously warm on the plane
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8.6
Pros: The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum.
Cons: Food and seat comfort.
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10.0
Pros: Everything
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7.0
Pros: The seat i got was great
Cons: There was a delay
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8.6
Pros: The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient.
Cons: Food could have been better
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9.6
Pros: Super friendly and efficient crew. Tasty food, excellent, first rate service (business class).
Cons: Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle.
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8.0
Cons: Comfort mostly
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6.0
Cons: lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase.
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8.6
Pros: Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight.
Cons: Movies available weren't to my taste, which isn't of great importance anyway.
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8.0
Pros: Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew.
Cons: Movies available weren't to my taste, which isn't important anyway.
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7.0
Cons: Boarding tool a long time and late take off
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8.3
Pros: Stewards dis perfect job
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5.0
Pros: uncomfortable seats
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2.0
Cons: Mi s-au pierdut bagajele !
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7.6
Pros: Although economy, it was pleasant and okay
Cons: I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high.
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9.5
Pros: The crew was kind, the flight was on time and alll in all was just as expected.
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10.0
Pros: Just in time take of and landing, staff friendliness
Cons: Snack
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8.0
Pros: Overall Austrian was fine. Smaller plane and people were professional.
Cons: Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines
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6.6
Cons: Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine.
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5.0
Cons: Landing
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10.0
Cons: Everything
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10.0
Cons: Thank you
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8.0
Pros: Very good
Cons: Hi am happy
review from
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7.0
Pros: The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt.
Cons: It’s standard European airline. Don’t expect Cathay, Singapore or Emirates.
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8.0
Pros: I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price.
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10.0
Pros: Great crew
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10.0
Cons: an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates
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10.0
Pros: They vere OK!
Cons: Food and drinks!
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10.0
Pros: Seat was very comfortable. Crew was great.
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10.0
Pros: Seat was very comfortable. Crew was great.
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10.0
Pros: Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines
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4.6
Pros: Nice crew
Cons: You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc.
review from
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7.6
Pros: Check in was swift
Cons: Friendlier approach from the crew
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6.3
Cons: Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs
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6.0
Pros: One hour delay after boarding due to loosing our “slot”
Cons: Timing!!!
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10.0
Pros: The crew. The punctuality.
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8.3
Pros: Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game.
Cons: The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)
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5.2
Cons: To arrive on time
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5.2
Cons: To arrive on time.
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3.0
Cons: Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up.
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8.0
Pros: Friendly crew
Cons: We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi.
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2.0
Cons: Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again.
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8.0
Pros: Professional crew
Cons: Depart on time
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9.5
Cons: 40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration...
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10.0
Pros: Service was very good
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10.0
Pros: .
Cons: .
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10.0
Pros: Everything was excellent . I was very happy with this flight.Thank you so much.
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9.0
Cons: Seat spacing
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2.3
Pros: Nothing
Cons: Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits
review from
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10.0
Pros: Seat was very comfortable and lots of leg room. Food was good.
review from
Flight status
Austrian Airlines route map
Top airports served by Austrian Airlines
- Vienna Intl Airport (VIE)
- Duesseldorf Intl Airport (DUS)
- Berlin Brandenburg Airport (BER)
- Graz Thalerhof Airport (GRZ)
- Frankfurt am Main Airport (FRA)
- Stuttgart Echterdingen Airport (STR)
- Zurich Airport (ZRH)
- Paris Charles de Gaulle Airport (CDG)
- Innsbruck Kranebitten Airport (INN)
- Václav Havel Prague Airport (PRG)
- Milan Malpensa Airport (MXP)
- Hamburg Airport (HAM)
- Kastrup Copenhagen Airport (CPH)
- London Heathrow Airport (LHR)
- Bucharest Otopeni Intl Airport (OTP)
Austrian Airlines contact information
- OS IATA code
- +43 5 1766 3100 Call
- austrian.com Visit
Overview of Austrian Airlines
Even though this airline has its hub in Austria, it flies to over 120 international destinations that are located across the globe. If you would like to explore Europe, you can book flights to destinations like Belgium, France, and Greece. For those hoping to travel to Asia, countries like Nepal, Japan, and India are popular options.
Austrian Airlines is a member of Star Alliance, one of the largest airline groups in the world that has many members, including Avianca and Asiana Airlines. Additionally, the company has created codeshare agreements with other airlines in order to diversify its flight paths, with some examples being Air Canada and Thai Airways.
When flying with this airline, there are three classes for you to choose from: Economy, Premium Economy, and Business. While Economy offers standard amenities, including snacks and drinks, Premium Economy will provide you with a particularly comfortable seat that has extra legroom. If you are interested in additional perks, opt for Business instead, as you will have priority boarding, a gourmet meal, free alcoholic beverages, pillows, and blankets.
Composed of over 80 planes, Austria Airlines’ fleet primarily features Airbus, Boeing, and Embraer. The Airbus A320-200 is used the most often and is reserved for medium-range voyages, due to the fact that it can fit approximately 160 to 180 passengers. For longer flights, the company chooses to use the Boeing 777-200ER, as it has an impressive fuel capacity and can fit over 300 passengers. For short domestic flights, the De Havilland Dash 8-400 is a popular option.
Austrian Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Austrian Airlines will continually update its policies accordingly. Please contact Austrian Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Austrian Airlines policies here: Austrian Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.