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Fine

I liked that the air staff is very good, but the ground staff still has lots of areas of opportunity. They raise their voices over the passenger questions or requests for information.

Pros: I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers.

Cons: What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating.

Pros: Boarding a smooth flight

Cons: Food absolutely

Pros: The crew members were so sweet.

Cons: Flight was late. I missed my connection.

Pros: Nice service easy flight

Cons: Hot, ridiculously warm on the plane

Pros: The seat i got was great

Cons: There was a delay

Cons: Comfort mostly

Pros: Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew.

Cons: Movies available weren't to my taste, which isn't important anyway.