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Pros: The crew were wonderful and accommodating to every need of all passengers on board.

Cons: Could have done without the hijaking but despite the cockpit was breached and both the pilot and co-pilot were shot dead, we made it safely to our destination, although one of the hijackers shot dead the person next to me, and now I their blood on my favourite t-shirt, I expect you to pick up the dry cleaning bill, and it's a rare kind of t-shirt! But other then that, a five star rating flight.

Pros: Turboprop, smaller plane, boarding stairs - always fun.

Pros: Comfortable seats.

Cons: Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group

Pros: Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous.

Cons: Nothing.

Pros: Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing.

Cons: Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us.

Pros: The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors

Cons: Could not fault anything

Pros: On time. Like the 787.

Cons: The vegetarian evening meal.

Pros: great seats + wifi. Was treated like a human being.

Pros: The employees of Air New Zealand always make our trips excellent.

Cons: I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that.

Cons: The food tasted good and was fresh, however, the presentation was a bit stodgy.

Pros: The crew were very friendly and responsive to all requests.

Pros: The crew is consistently wonderful!

Cons: It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome

Pros: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.

Pros: The crew was very hospitable and friendly

Cons: Nothing

Pros: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.

Pros: Only a 25 minute flight

Cons: Nothing

Pros: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.

Cons: Nothing

Pros: The corn chips!

Pros: Well coordinated loading of plane. Good food service. Well informed..

Cons: Nothing..

Pros: The crew was lovely

Pros: The seat is very comfortable And the crew is very nice and helpful

Cons: The checking service in Taiwan And the manager’s Attitude toward Crisis handling

Cons: Nothing really.

Pros: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.

Cons: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.

Pros: The crew

Pros: Everything.

Cons: Nothing.

Pros: Everything. Air NZ has the best Premium Economy class in the sky.

Cons: All good.

Pros: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.

Cons: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.

Cons: Breakfast was not tasty. Options could have been better.

Pros: The crew, the food, overall experience was great!

Cons: Use less plastic