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FAQs about flying with Air New Zealand

  • What is Air New Zealand's carry-on size allowance?

    On board Air New Zealand flights, cabin baggage should not exceed 118cm. If your hand luggage is bigger, the Air New Zealand assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Air New Zealand fly to?

    Air New Zealand offers direct flights to 49 cities in 18 different countries. Auckland, Wellington, and Christchurch are the most popular cities covered by Air New Zealand.

  • What is Air New Zealand’s primary hub?

    Air New Zealand concentrates most of its flight operations in Auckland.

  • How does KAYAK find such low prices on Air New Zealand flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air New Zealand.

  • What’s the cheapest route that Air New Zealand flies?

    In the last 72 hours, the cheapest route flown by Air New Zealand found on KAYAK was from Nelson to Wellington, with a price of ₹ 7,079 for a round-trip.

  • What are the most popular airports for Air New Zealand flights to depart from?

  • Is Air New Zealand part of an airline alliance?

    Yes, Air New Zealand is part of the Star Alliance airline alliance.

  • How many destinations does Air New Zealand fly to?

    In total, Air New Zealand flies to 49 destinations.

See more FAQs

Air New Zealand customer reviews

8.2
Very GoodBased on 619 verified guest reviews
7.9Entertainment
8.1Comfort
8.4Boarding
7.6Food
8.8Crew

Traveller rating:
Sort by:
V
10.0 Wonderful
LAX-LHR
Pros:Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had.
V
8.0 Very Good
YVR-AKL
Pros:Crew and entertainment good
Cons:More leg room
V
10.0 Wonderful
AKL-SFO
Pros:Excellent overall service as usual from start to finish
V
10.0 Wonderful
AKL-HNL
Pros:Comfortable seats and good service
V
10.0 Wonderful
ZQN-AKL
Pros:Great service
V
10.0 Wonderful
PPT-AKL
Pros:The business class on Air New Zealand is the space and comfort level all airlines should have in all classes of seating. I could comfortably fly to Europe from California in business class on this airline.
V
9.6 Wonderful
SYD-AKL
Pros:Comfortable lots of entertainment options clean flight attendants were kind
Cons:no vegetarian options in the main meals
T
8.3 Very Good
DUD-WLG
Pros:Clean modern plane, on-time, nice Regional lounge
V
8.0 Very Good
AKL-PER
Pros:Best airline meal I have ever had in. 50 years of flying.
Cons:The seating configuration in business class
V
3.6 Poor
LHR-LAX
Pros:Food was good
Cons:Customer service and ability to sort out technical issues were truly appalling. My touch screen monitor crashed and the controls that would enable me to alert crew members for any concerns also didn't work. Both issues happened twice. The second time, I informed them that if these technical issues continued to fail and couldn't be resolved, I needed to be placed in another seat, of which I specifically told them was not to be a seat far behind my current row seat. Instead, they went and offered me a seat that was 22 rows behind, especially after I had paid extra fees to sit in the seat I was given higher up the aisle. I also informed them that I wasn't feeling well and the closer I was to the exit when we landed, the better. They ignored these concerns. That is unacceptable considering that it was their system that was faulty in the first place that led to these problems. Their staff also failed to regularly walk the aisles to ensure customers were okay with the service. I've been on planes whereby the crew is constantly walking around to ensure everyone is being taken care of. For example, I had a great experience with Korean Air where I saw staff every 10-15mins checking on customers. Air New Zealand completely failed in this regard. When my system crashed the second time, because I couldn't call anyone in the crew using the controls on my touch screen, and the person sat next to me was asleep (didn't want to wake him up to use his device to call!), I waited 25-30mins before going up to the crew station to seek help. I had to wait an additional 10-15mins before I even saw someone at the crew station. There are some other issues I encountered but the above were the main ones. This is the first time I've actually had to criticize an airline for it's customer service. I've been travelling for over 25 years and never encountered what I did today. I certainly won't be flying with them again.

Air New Zealand flight status

Thu 5/23

Air New Zealand route map – Which destinations does Air New Zealand fly to?

Find out which destinations you can fly to direct with Air New Zealand by entering your departure airport. If you want to know whether Air New Zealand flies a certain route, enter both the departure and destination airport before hitting search.
Thu 5/23

All Air New Zealand flight routes

Flight no.Departure airportArrival AirportDurationSunMonTueWedThuFriSat
563Auckland (AKL)Christchurch (CHC)1h 25m
5270Auckland (AKL)Kerikeri (KKE)0h 50m
5081Auckland (AKL)Nelson (NSN)1h 30m
5125Auckland (AKL)Palmerston North (PMR)1h 15m
5720Blenheim (BHE)Wellington (WLG)0h 30m
5759Christchurch (CHC)Dunedin (DUD)1h 5m
5622Christchurch (CHC)Hamilton (HLZ)1h 45m
5719Christchurch (CHC)Invercargill (IVC)1h 25m
5774Christchurch (CHC)Napier (NPE)1h 35m
5764Christchurch (CHC)New Plymouth (NPL)1h 30m
5842Christchurch (CHC)Nelson (NSN)0h 55m
5180Christchurch (CHC)Palmerston North (PMR)1h 20m
5788Christchurch (CHC)Rotorua (ROT)1h 45m
5806Christchurch (CHC)Tauranga (TRG)1h 55m
5742Dunedin (DUD)Christchurch (CHC)1h 5m
5289Gisborne (GIS)Wellington (WLG)1h 15m
5623Hamilton (HLZ)Christchurch (CHC)1h 50m
5823Hamilton (HLZ)Wellington (WLG)1h 15m
5714Invercargill (IVC)Christchurch (CHC)1h 20m
5777Napier (NPE)Christchurch (CHC)1h 40m
5895Napier (NPE)Wellington (WLG)1h 0m
5763New Plymouth (NPL)Christchurch (CHC)1h 30m
5793New Plymouth (NPL)Wellington (WLG)0h 55m
5845Nelson (NSN)Christchurch (CHC)0h 55m
5306Nelson (NSN)Wellington (WLG)0h 40m
5181Palmerston North (PMR)Christchurch (CHC)1h 20m
5785Rotorua (ROT)Christchurch (CHC)1h 55m
5239Rotorua (ROT)Wellington (WLG)1h 15m
5803Tauranga (TRG)Christchurch (CHC)2h 0m
5257Tauranga (TRG)Wellington (WLG)1h 20m
5347Wellington (WLG)Christchurch (CHC)1h 5m
681Wellington (WLG)Dunedin (DUD)1h 20m
5282Wellington (WLG)Gisborne (GIS)1h 15m
5822Wellington (WLG)Hamilton (HLZ)1h 15m
5886Wellington (WLG)Napier (NPE)1h 0m
5796Wellington (WLG)New Plymouth (NPL)1h 0m
5321Wellington (WLG)Nelson (NSN)0h 45m
5236Wellington (WLG)Rotorua (ROT)1h 15m
5258Wellington (WLG)Tauranga (TRG)1h 15m
607Wellington (WLG)Queenstown (ZQN)1h 25m
338Christchurch (CHC)Wellington (WLG)1h 0m
5224Auckland (AKL)Whangarei (WRE)0h 40m
686Dunedin (DUD)Wellington (WLG)1h 15m
5731Wellington (WLG)Blenheim (BHE)0h 30m
5225Whangarei (WRE)Auckland (AKL)0h 40m
5646Queenstown (ZQN)Christchurch (CHC)1h 10m
608Queenstown (ZQN)Wellington (WLG)1h 20m
5651Christchurch (CHC)Queenstown (ZQN)1h 15m
5160Gisborne (GIS)Auckland (AKL)1h 5m
5830Christchurch (CHC)Hokitika (HKK)0h 45m
5831Hokitika (HKK)Christchurch (CHC)0h 40m
5030New Plymouth (NPL)Auckland (AKL)0h 55m
5205Auckland (AKL)Blenheim (BHE)1h 30m
691Auckland (AKL)Wellington (WLG)1h 10m
5199Wellington (WLG)Timaru (TIU)1h 20m
5192Timaru (TIU)Wellington (WLG)1h 15m
253Wellington (WLG)Melbourne (MEL)4h 5m
6Auckland (AKL)Los Angeles (LAX)12h 5m
5Los Angeles (LAX)Auckland (AKL)13h 0m
8Auckland (AKL)San Francisco (SFO)12h 5m
7San Francisco (SFO)Auckland (AKL)13h 0m
625Auckland (AKL)Queenstown (ZQN)1h 55m
5012Napier (NPE)Auckland (AKL)1h 10m
5277Kerikeri (KKE)Auckland (AKL)0h 45m
677Auckland (AKL)Dunedin (DUD)1h 55m
542Christchurch (CHC)Auckland (AKL)1h 25m
420Wellington (WLG)Auckland (AKL)1h 5m
676Dunedin (DUD)Auckland (AKL)1h 50m
271Wellington (WLG)Brisbane (BNE)4h 10m
5155Auckland (AKL)Rotorua (ROT)0h 45m
5114Palmerston North (PMR)Auckland (AKL)1h 15m
5145Auckland (AKL)Tauranga (TRG)0h 40m
5161Auckland (AKL)Gisborne (GIS)1h 5m
5049Auckland (AKL)New Plymouth (NPL)0h 50m
5001Auckland (AKL)Napier (NPE)1h 5m
5156Rotorua (ROT)Auckland (AKL)0h 45m
248Sydney (SYD)Wellington (WLG)3h 15m
247Wellington (WLG)Sydney (SYD)3h 45m
5140Tauranga (TRG)Auckland (AKL)0h 40m
148Brisbane (BNE)Auckland (AKL)3h 15m
221Christchurch (CHC)Sydney (SYD)3h 40m
272Brisbane (BNE)Wellington (WLG)3h 30m
5202Blenheim (BHE)Auckland (AKL)1h 30m
5877Wellington (WLG)Invercargill (IVC)2h 10m
5096Taupo (TUO)Auckland (AKL)0h 55m
5062Nelson (NSN)Auckland (AKL)1h 30m
254Melbourne (MEL)Wellington (WLG)3h 35m
147Auckland (AKL)Brisbane (BNE)3h 55m
200Brisbane (BNE)Christchurch (CHC)3h 30m
201Christchurch (CHC)Brisbane (BNE)4h 5m
612Queenstown (ZQN)Auckland (AKL)1h 50m
187Auckland (AKL)Coolangatta (OOL)3h 45m
188Coolangatta (OOL)Auckland (AKL)3h 5m
232Sydney (SYD)Queenstown (ZQN)3h 0m
992Auckland (AKL)Apia (APW)3h 55m
120Melbourne (MEL)Auckland (AKL)3h 40m
129Auckland (AKL)Melbourne (MEL)4h 20m
220Sydney (SYD)Christchurch (CHC)3h 5m
231Queenstown (ZQN)Sydney (SYD)3h 20m
5872Invercargill (IVC)Wellington (WLG)2h 0m
212Melbourne (MEL)Christchurch (CHC)3h 25m
192Adelaide (ADL)Auckland (AKL)4h 20m
191Auckland (AKL)Adelaide (ADL)5h 0m
958Auckland (AKL)Nadi (NAN)3h 15m
959Nadi (NAN)Auckland (AKL)3h 15m
102Sydney (SYD)Auckland (AKL)3h 15m
932Auckland (AKL)Noumea (NOU)3h 10m
264Melbourne (MEL)Queenstown (ZQN)3h 15m
265Queenstown (ZQN)Melbourne (MEL)3h 40m
999Apia (APW)Auckland (AKL)4h 15m
970Auckland (AKL)Nuku‘alofa (TBU)2h 55m
933Noumea (NOU)Auckland (AKL)2h 45m
971Nuku‘alofa (TBU)Auckland (AKL)3h 5m
284Auckland (AKL)Singapore (SIN)10h 45m
283Singapore (SIN)Auckland (AKL)9h 35m
5093Auckland (AKL)Taupo (TUO)0h 50m
936Auckland (AKL)Niue Island (IUE)3h 30m
101Auckland (AKL)Sydney (SYD)3h 45m
279Christchurch (CHC)Coolangatta (OOL)3h 50m
278Coolangatta (OOL)Christchurch (CHC)3h 15m
937Niue Island (IUE)Auckland (AKL)3h 45m
946Auckland (AKL)Rarotonga (RAR)3h 45m
699Auckland (AKL)Invercargill (IVC)2h 5m
696Invercargill (IVC)Auckland (AKL)2h 0m
289Auckland (AKL)Shanghai (PVG)12h 15m
99Auckland (AKL)Tokyo (NRT)11h 0m
90Tokyo (NRT)Auckland (AKL)10h 30m
945Rarotonga (RAR)Auckland (AKL)4h 25m
23Vancouver (YVR)Auckland (AKL)13h 50m
161Auckland (AKL)Cairns (CNS)5h 40m
160Cairns (CNS)Auckland (AKL)4h 40m
28Auckland (AKL)Houston (IAH)13h 45m
29Houston (IAH)Auckland (AKL)14h 35m
64Auckland (AKL)Denpasar (DPS)9h 20m
65Denpasar (DPS)Auckland (AKL)7h 40m
288Shanghai (PVG)Auckland (AKL)11h 30m
176Perth (PER)Auckland (AKL)6h 25m
81Auckland (AKL)Hong Kong (HKG)11h 35m
80Hong Kong (HKG)Auckland (AKL)10h 40m
77Auckland (AKL)Taipei City (TPE)11h 25m
211Christchurch (CHC)Melbourne (MEL)4h 0m
78Taipei City (TPE)Auckland (AKL)10h 50m
175Auckland (AKL)Perth (PER)7h 25m
24Auckland (AKL)Vancouver (YVR)13h 0m
More flight routes

Air New Zealand contact information

Overview of Air New Zealand

Operating the majority of its international services out of its primary base in Auckland, Air New Zealand flies to more than 15 countries across the globe. Longer distance flights reach both North and South America, while there is also a wide range of services offered within the Asia and South Pacific region. Secondary hubs are located in Christchurch and Wellington, which help ease the load of domestic routes within New Zealand and to Australia.

Air New Zealand joined Star Alliance in 1999 and has been one of the longest-associated members. Through partnering with major carriers such as United Airlines, Lufthansa, Air Canada and Turkish Airlines, customers can benefit from more departure time options and smoother flight transfers. Additional codeshare agreements are held with Etihad Airways, Qantas, Alaska Airlines and Fiji Airways. Air New Zealand Link operates as a subsidiary of the major airline and focuses on connecting regional destinations.

If you are traveling on a long-haul transcontinental trip it is likely you will board a Boeing aircraft such as the 787 Dreamliner. For short-to-medium routes within Asia, the airline prefers Airbus planes like the A320 series. In alignment with being the national flag carrier of New Zealand, the fleet is decorated with a silver fern.

Passengers traveling in the Economy cabin can choose the standard budget-friendly fare or upgrade to either the Skycouch or Premium Economy section. Traveling in Skycouch involves booking an entire row, which can then be flattened out to make a comfortable seating or play area. Seats in Premium Economy have approximately 41 in of legroom, while Business Class passengers are treated to a memory foam mattress and guaranteed direct aisle access.

Air New Zealand information

IATA codeNZ
Routes156
Top routeWellington to Auckland
Airports served49
Top airportAuckland Intl

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Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.