Traveller reviews
Overall rating
8.5
Excellent
Based on 2,797 reviews
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
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Economy
Air New Zealand information
| IATA code | NZ |
|---|---|
| Routes | 184 |
| Top route | Auckland Intl to Wellington |
| Airports served | 53 |
| Top airport | Auckland Intl |
Air New Zealand traveller reviews
Pros
"Very friendly flight attendants ."
(in 201 reviews)
"Great flight with wonderful service."
(in 175 reviews)
"Service and food choices."
(in 133 reviews)
Cons
"We were charged $120 per checked bag."
(in 19 reviews)
"Seats too tight n cramped"
(in 42 reviews)
"A deal breaker for long flights."
(in 9 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
air new
premium economy
long flight
flight attendants
great airline
entertainment options
flight crew
food was good
great service
great flight
seats were comfortable
check a bag
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9.3
Pros: On time. Like the 787.
Cons: The vegetarian evening meal.
review from
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10.0
Pros: great seats + wifi. Was treated like a human being.
review from
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6.6
Pros: Seat was too narrow
Cons: See above
review from
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9.3
Pros: The employees of Air New Zealand always make our trips excellent.
Cons: I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that.
review from
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6.8
Cons: Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!
review from
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8.4
Pros: Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee
review from
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9.6
Cons: The food tasted good and was fresh, however, the presentation was a bit stodgy.
review from
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0.0
Pros: We did not fly on this flight.
Cons: We did not fly on this flight.
review from
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9.3
Pros: The crew were very friendly and responsive to all requests.
review from
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9.6
Pros: The crew is consistently wonderful!
review from
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8.0
Pros: The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent.
review from
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10.0
Cons: It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome
review from
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9.6
Pros: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.
review from
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6.6
Pros: GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL.
Cons: Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems.
review from
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8.0
Pros: All great, except limited entertainment and wifi was n.a.
Cons: Wifi, I was on replacement aircraft and no wifi for the whole flight
review from
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2.0
Pros: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
Cons: Improve customer services
review from
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10.0
Pros: The crew was very hospitable and friendly
Cons: Nothing
review from
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10.0
Pros: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
review from
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10.0
Pros: Only a 25 minute flight
Cons: Nothing
review from
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10.0
Pros: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.
Cons: Nothing
review from
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10.0
Pros: The corn chips!
review from
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5.3
Pros: Entertainment and board WiFi excellent
Cons: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
review from
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8.0
Pros: I really enjoyed the food as always and overall, I felt very comfortable
Cons: I enjoyed my experience overall.
review from
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8.0
Pros: I like how everything went to be honest. No complaints :)
Cons: I enjoyed it all :)
review from
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3.3
Pros: Not much
Cons: The seat I had booked and was confirrmed was not available, double booked.
review from
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0.0
Pros: Hasn’t occurred yet
Cons: Hasn’t occurred yet
review from
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0.0
Pros: See previous notes.
Cons: See previous notes.
review from
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10.0
Pros: Well coordinated loading of plane. Good food service. Well informed..
Cons: Nothing..
review from
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6.6
Pros: Very helpful in getting on board luggage stowed, attractive interior
Cons: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
review from
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9.6
Pros: The crew was lovely
review from
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7.3
Pros: Crew was great, plane was modern and clean
Cons: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
review from
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2.0
Cons: I was turned away at the gate and was unable to board the plane. It was an awful experience!
review from
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9.2
Pros: The seat is very comfortable And the crew is very nice and helpful
Cons: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
review from
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10.0
Cons: Nothing really.
review from
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8.0
Pros: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
Cons: I paid for seats, but there is no record of my purchase at NZ air.
review from
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9.3
Pros: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
Cons: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
review from
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10.0
Pros: The crew
review from
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10.0
Pros: Everything.
Cons: Nothing.
review from
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10.0
Pros: Everything. Air NZ has the best Premium Economy class in the sky.
Cons: All good.
review from
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10.0
Pros: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
Cons: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.
review from
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2.0
Cons: Terrible service and all around outcome. Would not fly Air New Zealand again
review from
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6.6
Pros: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.
Cons: Only the take off from the flight. It made me dizzy and nautious.
review from
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5.6
Pros: Food is always the best. I had the butter chicken for dinner. It was very delicious.
Cons: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.
review from
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9.3
Cons: Breakfast was not tasty. Options could have been better.
review from
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8.3
Pros: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.
review from
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10.0
Pros: The crew, the food, overall experience was great!
Cons: Use less plastic
review from
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7.2
Cons: The snack were very simple. They don't communicate properly all the different snack options.
review from
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10.0
Cons: Very nice services
review from
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4.6
Cons: They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight
review from
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9.0
Pros: Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight
review from
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10.0
Pros: Great entertainment
Cons: Overall great
review from
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6.0
Pros: Lovely, friendly crew!
Cons: No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?
review from
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3.3
Pros: Non stop flight
Cons: Staff not wake me up even after requesting they not wake me up to force feed a meal.
review from
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2.4
Cons: The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable
review from
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10.0
Pros: :)
review from
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9.0
Pros: The crew was great. Really friendly, we got skycouch and it was really comfortable
Cons: Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces.
review from
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10.0
Pros: Super easy
review from
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9.3
Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.
Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.
review from
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6.0
Pros: The crew was wonderful, very hospitable and friendly.
Cons: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.
review from
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9.3
Pros: The crew was polite, efficient and prompt
Cons: The food quality needs improvement!
review from
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9.3
Pros: On time. Like the 787.
Cons: The vegetarian evening meal.
review from
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10.0
Pros: great seats + wifi. Was treated like a human being.
review from
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9.3
Pros: The employees of Air New Zealand always make our trips excellent.
Cons: I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that.
review from
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9.6
Cons: The food tasted good and was fresh, however, the presentation was a bit stodgy.
review from
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9.3
Pros: The crew were very friendly and responsive to all requests.
review from
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9.6
Pros: The crew is consistently wonderful!
review from
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10.0
Cons: It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome
review from
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9.6
Pros: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.
review from
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10.0
Pros: The crew was very hospitable and friendly
Cons: Nothing
review from
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10.0
Pros: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
review from
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10.0
Pros: Only a 25 minute flight
Cons: Nothing
review from
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10.0
Pros: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.
Cons: Nothing
review from
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10.0
Pros: The corn chips!
review from
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10.0
Pros: Well coordinated loading of plane. Good food service. Well informed..
Cons: Nothing..
review from
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9.6
Pros: The crew was lovely
review from
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9.2
Pros: The seat is very comfortable And the crew is very nice and helpful
Cons: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
review from
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10.0
Cons: Nothing really.
review from
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9.3
Pros: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
Cons: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
review from
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10.0
Pros: The crew
review from
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10.0
Pros: Everything.
Cons: Nothing.
review from
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10.0
Pros: Everything. Air NZ has the best Premium Economy class in the sky.
Cons: All good.
review from
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10.0
Pros: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
Cons: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.
review from
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9.3
Cons: Breakfast was not tasty. Options could have been better.
review from
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10.0
Pros: The crew, the food, overall experience was great!
Cons: Use less plastic
review from
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10.0
Cons: Very nice services
review from
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9.0
Pros: Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight
review from
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10.0
Pros: Great entertainment
Cons: Overall great
review from
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10.0
Pros: :)
review from
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9.0
Pros: The crew was great. Really friendly, we got skycouch and it was really comfortable
Cons: Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces.
review from
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10.0
Pros: Super easy
review from
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9.3
Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.
Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.
review from
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9.3
Pros: The crew was polite, efficient and prompt
Cons: The food quality needs improvement!
review from
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6.6
Pros: Seat was too narrow
Cons: See above
review from
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6.8
Cons: Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!
review from
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8.4
Pros: Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee
review from
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8.0
Pros: The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent.
review from
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6.6
Pros: GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL.
Cons: Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems.
review from
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8.0
Pros: All great, except limited entertainment and wifi was n.a.
Cons: Wifi, I was on replacement aircraft and no wifi for the whole flight
review from
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8.0
Pros: I really enjoyed the food as always and overall, I felt very comfortable
Cons: I enjoyed my experience overall.
review from
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8.0
Pros: I like how everything went to be honest. No complaints :)
Cons: I enjoyed it all :)
review from
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6.6
Pros: Very helpful in getting on board luggage stowed, attractive interior
Cons: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
review from
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7.3
Pros: Crew was great, plane was modern and clean
Cons: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
review from
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8.0
Pros: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
Cons: I paid for seats, but there is no record of my purchase at NZ air.
review from
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6.6
Pros: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.
Cons: Only the take off from the flight. It made me dizzy and nautious.
review from
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8.3
Pros: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.
review from
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7.2
Cons: The snack were very simple. They don't communicate properly all the different snack options.
review from
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0.0
Pros: We did not fly on this flight.
Cons: We did not fly on this flight.
review from
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2.0
Pros: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
Cons: Improve customer services
review from
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5.3
Pros: Entertainment and board WiFi excellent
Cons: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
review from
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3.3
Pros: Not much
Cons: The seat I had booked and was confirrmed was not available, double booked.
review from
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0.0
Pros: Hasn’t occurred yet
Cons: Hasn’t occurred yet
review from
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0.0
Pros: See previous notes.
Cons: See previous notes.
review from
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2.0
Cons: I was turned away at the gate and was unable to board the plane. It was an awful experience!
review from
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2.0
Cons: Terrible service and all around outcome. Would not fly Air New Zealand again
review from
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5.6
Pros: Food is always the best. I had the butter chicken for dinner. It was very delicious.
Cons: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.
review from
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4.6
Cons: They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight
review from
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6.0
Pros: Lovely, friendly crew!
Cons: No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?
review from
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3.3
Pros: Non stop flight
Cons: Staff not wake me up even after requesting they not wake me up to force feed a meal.
review from
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2.4
Cons: The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable
review from
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6.0
Pros: The crew was wonderful, very hospitable and friendly.
Cons: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.
review from
Flight status
Air New Zealand route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
5019
Auckland
AKL
Napier
NPE
5117
Auckland
AKL
Palmerston North
PMR
5757
Christchurch
CHC
Dunedin
DUD
5705
Christchurch
CHC
Invercargill
IVC
5772
Christchurch
CHC
Napier
NPE
5186
Christchurch
CHC
Palmerston North
PMR
5370
Christchurch
CHC
Wellington
WLG
5754
Dunedin
DUD
Christchurch
CHC
8164
Gisborne
GIS
Auckland
AKL
5706
Invercargill
IVC
Christchurch
CHC
5008
Napier
NPE
Auckland
AKL
5187
Palmerston North
PMR
Christchurch
CHC
8192
Timaru
TIU
Wellington
WLG
8263
Tauranga
TRG
Wellington
WLG
5363
Wellington
WLG
Christchurch
CHC
5826
Wellington
WLG
Hamilton
HLZ
8792
Wellington
WLG
New Plymouth
NPL
8260
Wellington
WLG
Tauranga
TRG
8221
Whangarei
WRE
Auckland
AKL
8885
Napier
NPE
Wellington
WLG
8270
Auckland
AKL
Kerikeri
KKE
8734
Blenheim
BHE
Wellington
WLG
8271
Kerikeri
KKE
Auckland
AKL
5777
Napier
NPE
Christchurch
CHC
8894
Wellington
WLG
Napier
NPE
8733
Wellington
WLG
Blenheim
BHE
675
Auckland
AKL
Dunedin
DUD
8169
Auckland
AKL
Gisborne
GIS
8041
Auckland
AKL
New Plymouth
NPL
5077
Auckland
AKL
Nelson
NSN
8214
Blenheim
BHE
Auckland
AKL
8044
New Plymouth
NPL
Auckland
AKL
8091
Auckland
AKL
Taupo
TUO
8220
Auckland
AKL
Whangarei
WRE
5616
Christchurch
CHC
Hamilton
HLZ
680
Dunedin
DUD
Wellington
WLG
5811
Hamilton
HLZ
Wellington
WLG
8761
New Plymouth
NPL
Christchurch
CHC
5060
Nelson
NSN
Auckland
AKL
8300
Nelson
NSN
Wellington
WLG
5781
Rotorua
ROT
Christchurch
CHC
5126
Tauranga
TRG
Auckland
AKL
8807
Tauranga
TRG
Christchurch
CHC
8282
Wellington
WLG
Gisborne
GIS
8137
Auckland
AKL
Tauranga
TRG
5786
Christchurch
CHC
Rotorua
ROT
5623
Hamilton
HLZ
Christchurch
CHC
5118
Palmerston North
PMR
Auckland
AKL
8309
Wellington
WLG
Nelson
NSN
8193
Wellington
WLG
Timaru
TIU
8159
Auckland
AKL
Rotorua
ROT
627
Auckland
AKL
Queenstown
ZQN
8289
Gisborne
GIS
Wellington
WLG
8837
Hokitika
HKK
Christchurch
CHC
8797
New Plymouth
NPL
Wellington
WLG
8847
Nelson
NSN
Christchurch
CHC
734
Brisbane
BNE
Auckland
AKL
8877
Wellington
WLG
Invercargill
IVC
678
Dunedin
DUD
Auckland
AKL
8156
Rotorua
ROT
Auckland
AKL
8209
Auckland
AKL
Blenheim
BHE
5856
Christchurch
CHC
Nelson
NSN
722
Melbourne
MEL
Auckland
AKL
8092
Taupo
TUO
Auckland
AKL
610
Queenstown
ZQN
Auckland
AKL
8235
Rotorua
ROT
Wellington
WLG
8232
Wellington
WLG
Rotorua
ROT
447
Auckland
AKL
Wellington
WLG
8836
Christchurch
CHC
Hokitika
HKK
8800
Christchurch
CHC
Tauranga
TRG
8247
Hamilton
HLZ
Palmerston North
PMR
8872
Invercargill
IVC
Wellington
WLG
8246
Palmerston North
PMR
Hamilton
HLZ
8247
Palmerston North
PMR
Wellington
WLG
691
Wellington
WLG
Dunedin
DUD
8246
Wellington
WLG
Palmerston North
PMR
603
Wellington
WLG
Queenstown
ZQN
5654
Queenstown
ZQN
Christchurch
CHC
604
Queenstown
ZQN
Wellington
WLG
8766
Christchurch
CHC
New Plymouth
NPL
699
Auckland
AKL
Invercargill
IVC
659
Christchurch
CHC
Queenstown
ZQN
562
Christchurch
CHC
Auckland
AKL
30
Auckland
AKL
Buenos Aires
EZE
937
Auckland
AKL
Coolangatta
OOL
698
Invercargill
IVC
Auckland
AKL
176
Perth
PER
Auckland
AKL
729
Auckland
AKL
Melbourne
MEL
898
Melbourne
MEL
Christchurch
CHC
192
Adelaide
ADL
Auckland
AKL
2
Auckland
AKL
Los Angeles
LAX
1
Los Angeles
LAX
Auckland
AKL
2
Los Angeles
LAX
London
LHR
1
London
LHR
Los Angeles
LAX
804
Brisbane
BNE
Christchurch
CHC
891
Christchurch
CHC
Melbourne
MEL
191
Auckland
AKL
Adelaide
ADL
97
Auckland
AKL
Osaka
KIX
98
Osaka
KIX
Auckland
AKL
432
Wellington
WLG
Auckland
AKL
739
Auckland
AKL
Brisbane
BNE
24
Auckland
AKL
Vancouver
YVR
23
Vancouver
YVR
Auckland
AKL
571
Auckland
AKL
Christchurch
CHC
76
Seoul
ICN
Auckland
AKL
977
Nuku‘alofa
TBU
Auckland
AKL
938
Coolangatta
OOL
Auckland
AKL
805
Christchurch
CHC
Brisbane
BNE
832
Sydney
SYD
Queenstown
ZQN
831
Queenstown
ZQN
Sydney
SYD
711
Auckland
AKL
Sydney
SYD
845
Wellington
WLG
Sydney
SYD
28
Auckland
AKL
Houston
IAH
29
Houston
IAH
Auckland
AKL
52
Auckland
AKL
Nadi
NAN
77
Auckland
AKL
Taipei
TPE
53
Nadi
NAN
Auckland
AKL
78
Taipei
TPE
Auckland
AKL
26
Auckland
AKL
Chicago
ORD
27
Chicago
ORD
Auckland
AKL
99
Auckland
AKL
Tokyo
NRT
90
Tokyo
NRT
Auckland
AKL
846
Sydney
SYD
Wellington
WLG
284
Auckland
AKL
Singapore
SIN
883
Christchurch
CHC
Sydney
SYD
283
Singapore
SIN
Auckland
AKL
108
Sydney
SYD
Auckland
AKL
888
Sydney
SYD
Christchurch
CHC
855
Wellington
WLG
Melbourne
MEL
828
Brisbane
BNE
Wellington
WLG
75
Auckland
AKL
Seoul
ICN
8
Auckland
AKL
San Francisco
SFO
7
San Francisco
SFO
Auckland
AKL
782
Auckland
AKL
Noumea
NOU
783
Noumea
NOU
Auckland
AKL
865
Queenstown
ZQN
Melbourne
MEL
974
Auckland
AKL
Nuku‘alofa
TBU
175
Auckland
AKL
Perth
PER
850
Melbourne
MEL
Wellington
WLG
864
Melbourne
MEL
Queenstown
ZQN
46
Auckland
AKL
Rarotonga
RAR
860
Brisbane
BNE
Queenstown
ZQN
827
Wellington
WLG
Brisbane
BNE
254
Auckland
AKL
Apia
APW
255
Apia
APW
Auckland
AKL
61
Rarotonga
RAR
Sydney
SYD
879
Christchurch
CHC
Coolangatta
OOL
296
Christchurch
CHC
Singapore
SIN
295
Singapore
SIN
Christchurch
CHC
31
Buenos Aires
EZE
Auckland
AKL
876
Coolangatta
OOL
Christchurch
CHC
45
Rarotonga
RAR
Auckland
AKL
861
Queenstown
ZQN
Brisbane
BNE
Top flight routes
Top airports served by Air New Zealand
- Auckland Intl Airport (AKL)
- Wellington Airport (WLG)
- Christchurch Airport (CHC)
- Nelson Airport (NSN)
- Napier Hawkes Bay Airport (NPE)
- Tauranga Airport (TRG)
- Palmerston North Airport (PMR)
- Queenstown Intl Airport (ZQN)
- Dunedin Airport (DUD)
- New Plymouth Airport (NPL)
- Hamilton Airport (HLZ)
- Blenheim Airport (BHE)
- Sydney Kingsford Smith Airport (SYD)
- Rotorua Airport (ROT)
- Invercargill Airport (IVC)
Air New Zealand contact information
- NZ IATA code
- +64 800 747 777 Call
- airnewzealand.in Visit
Overview of Air New Zealand
Operating the majority of its international services out of its primary base in Auckland, Air New Zealand flies to more than 15 countries across the globe. Longer distance flights reach both North and South America, while there is also a wide range of services offered within the Asia and South Pacific region. Secondary hubs are located in Christchurch and Wellington, which help ease the load of domestic routes within New Zealand and to Australia.
Air New Zealand joined Star Alliance in 1999 and has been one of the longest-associated members. Through partnering with major carriers such as United Airlines, Lufthansa, Air Canada and Turkish Airlines, customers can benefit from more departure time options and smoother flight transfers. Additional codeshare agreements are held with Etihad Airways, Qantas, Alaska Airlines and Fiji Airways. Air New Zealand Link operates as a subsidiary of the major airline and focuses on connecting regional destinations.
If you are traveling on a long-haul transcontinental trip it is likely you will board a Boeing aircraft such as the 787 Dreamliner. For short-to-medium routes within Asia, the airline prefers Airbus planes like the A320 series. In alignment with being the national flag carrier of New Zealand, the fleet is decorated with a silver fern.
Passengers traveling in the Economy cabin can choose the standard budget-friendly fare or upgrade to either the Skycouch or Premium Economy section. Traveling in Skycouch involves booking an entire row, which can then be flattened out to make a comfortable seating or play area. Seats in Premium Economy have approximately 41 in of legroom, while Business Class passengers are treated to a memory foam mattress and guaranteed direct aisle access.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.