Traveller reviews
Overall rating
7.7
Good
Based on 8,673 reviews
Boarding
7.9
Comfort
7.8
Crew
8.2
Entertainment
7.4
Food
7.4
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Aeroflot information
| IATA code | SU |
|---|---|
| Routes | 450 |
| Top route | Moscow Sheremetyevo to Adler/Sochi |
| Airports served | 169 |
| Top airport | Moscow Sheremetyevo |
Aeroflot traveller reviews
Pros
"The crew was very good"
(in 241 reviews)
"Great service and amazing crew."
(in 156 reviews)
""Good flight, thank you.""
(in 207 reviews)
Cons
"Better selection of movies"
(in 19 reviews)
"Old and unfriendly entertainment system."
(in 144 reviews)
"The seats was not comfortable"
(in 110 reviews)
Recent reviews
Traveller rating
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559
411
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228
Find reviews that mention:
flight attendants
lost my luggage
leg room
good flight
crew was friendly
food was good
movie selection
food service
great service
seats were comfortable
nice crew
flight entertainment
short flight
best airline
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10.0
Cons: Not much. This airline hit all points of the travel experience with consistently high quality execution.
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10.0
Pros: The crew were really nice. The food was good too.
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9.6
Pros: Great service and clean.
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9.6
Pros: Timely, clean, friendly crew. Love this airline.
Cons: Nothing
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9.6
Pros: Timely, clean, friendly crew.
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10.0
Pros: Everything's just fine
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9.6
Pros: Timely, clean, friendly efficient crew, food
Cons: Less pressure during boarding
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10.0
Pros: Probably, one of the best companies: punctual, polite and comfortable!
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10.0
Pros: Loved the flight and Aeroflot! Couldn’t be more punctual, the transfer is a breeze, very smiley and attentive crew and the food was soo tasty!
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10.0
Pros: Fantastic
Cons: Passengers less rude
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9.6
Pros: Great crew, they were very nice. Food was good enough, could use more variety but i never had good food on any flight.
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9.0
Pros: Good service, lacking entertainment but it was a 3 hr flight so that's OK. friendly crew and clean.
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2.0
Pros: I requested a refund and haven't received it yet.
Cons: A refund
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2.0
Pros: Nothing
Cons: We should have been notified the day Egypt announced the airport was closing on March 19th. Our flight was scheduled for March 23rd. If it wasn't for the US government STEP program we would not have known the airport was closing before our scheduled flight. Emails should have been sent the day it was announced.
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5.6
Cons: 3 1/2 hours late!!!!!
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8.0
Pros: The crew was amazing indeed. Very polite and attentive. Hot food items were good. I like the slippers and the cover for eyes (to allow you to sleep) that the company offers. Audiobook selection was reasonable too (classics in 3 languages).
Cons: It was a 10-hour flight, and by the end of it, the restrooms were not as clean (even though the crew tried to maintain them). This is typical for these long flights - no solution.
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8.6
Cons: Over the past year the cabin crews are not quite up to Aeroflot customary standards. The young ones seem to have not been trained well enough and seem tentative and not so enthusiastic, especially when the whole crew is working meals. The rest, however, are very professional and exude confidence.
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9.3
Pros: Crew was so nice and food was pretty decent
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8.0
Pros: Good service
Cons: The flight was 4 hours delayed!!!
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10.0
Cons: If a person who checks in would not inform me that I have to seat next to bathroom
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6.0
Pros: The crew
Cons: Old seats Poor entertainment
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5.6
Pros: It was on time
Cons: Seats Food Entreatment
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10.0
Pros: The pilot is the best one I’ve ever flown with. There was not even a slightest bump when we landed!
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2.0
Pros: Crew was horrible! Rude! Boarding the worst I have ever had
Cons: I wish I could fly another company like delta or KLM or someone else. Aeroflot is the worst company ever
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7.6
Pros: Crew was courteous and helpful.
Cons: Seats are cramped a bit
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8.3
Cons: Wider seats
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10.0
Pros: Good flight, thank you
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7.3
Pros: Crew, cleanliness
Cons: I did not see while purchasing that the tickets had “no luggage included” and was charged $100 per item at check-in.
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2.0
Pros: Nothing
Cons: Service and attitude
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8.6
Cons: More space between the seats
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8.3
Cons: More space between seats
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9.3
Pros: It was good
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7.3
Pros: the crew was good, seats - on the ok side of the regular economy class
Cons: there was no online check in available in Riga, which means i could not preselect a seat
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6.3
Cons: the crew Moscow-Tomsk
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10.0
Cons: С Праздником Ребята
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8.0
Pros: I did like the comfort and care about my qustions
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10.0
Pros: Great food, great movies. Great pilot and crew
Cons: Lots of children running in isle. But they did give them tools to help occupy them. Maybe a children play area.
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9.6
Pros: traveled with pets, took great care and they arrived safely
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10.0
Pros: Tooth paste and brush that airline gives out is amazing. Food is delicious
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10.0
Cons: Best service and food Always on time
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10.0
Pros: USB charger!!
Cons: Already perfect!
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10.0
Pros: The crew were very courteous and flight was early arriving in Riga!
Cons: Nothing!
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9.0
Pros: Evry thing but the dilay
Cons: If we arrive on time
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8.3
Cons: Too many cabin luggage
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7.0
Pros: The meal was good with pretty rich menu. The crew was very good.
Cons: The flight was delayed, we were taken to aircraft by bus by not convenient way.
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2.0
Pros: Late, I liked nothing.
Cons: It would have been better if they had a plane that could land on ice. They said this plane couldn't. Was an hour late, so we missed all our connecting flights home to USA.
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6.0
Cons: Old A330, entertainment system is very tired of this world
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10.0
Pros: It’s 1 hour flight and you get a drink of your choice and a sandwich - which is very generous and cool compare to other airlines
Cons: Everything was good!
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9.3
Pros: The meals are always generous and pretty feeling, nice and knowledgeable crew
Cons: The TV remote is getting old, it didn’t respond when I press any button, so it was impossible to watch anything or use it at all
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6.0
Cons: Later
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6.0
Pros: The crew was good, helpful and attentive. Boarding was flawless.
Cons: The TV touchscreen was not working neither for me nor for my neighbor. The third one in a row was functional, though, but it was not ours. :) The food, snacks, drinks were very limited and on the low-budget.
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2.4
Pros: Nothing
Cons: The worst airline ever
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10.0
Pros: all perfect
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10.0
Pros: Everything
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7.2
Pros: average crew. very empty plane with not many passengers. Seats seem average
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8.0
Pros: Flat bed, updated aircraft.
Cons: Virgin Atlantic is still much better. From offering pajamas to organizing boarding. SVO was disorganized, both international flights NYC and Düsseldorf were boarding from the same gate pocket (22 and 21) at the same time. Ski priority members had to fight the way to check in.
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7.2
Cons: FOOD
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10.0
Great
Pros: Quick! Friendly! On time
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2.0
Pros: nothing
Cons: everything
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7.0
Pros: The crew
Cons: Food. Not enough vegetarian options
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Flight status
Aeroflot route map
Top airports served by Aeroflot
- Moscow Sheremetyevo Airport (SVO)
- Saint Petersburg Pulkovo Airport (LED)
- Adler/Sochi Airport (AER)
- Ekaterinburg Airport (SVX)
- Simferopol Airport (SIP)
- Krasnodar Airport (KRR)
- Kazan Airport (KZN)
- Rostov on Don Airport (ROV)
- Samara Kurumoch Airport (KUF)
- Anapa Airport (AAQ)
- Kaliningrad Airport (KGD)
- Krasnojarsk Airport (KJA)
- Irkutsk Airport (IKT)
- Novosibirsk Tolmachevo Airport (OVB)
- Orenburg Airport (REN)
Aeroflot contact information
- SU IATA code
- 000 800 100 89 24 Call
- aeroflot.com Visit
Overview of Aeroflot
If you will be traveling with Aeroflot, you can choose from three classes for your flight. Economy Class is the standard choice and generally provides a free checked bag, while Comfort Class will give you access to a particularly comfortable seat, an entertainment system, a warm meal, and up to two free pieces of checked luggage. Business Class comes with additional amenities, like access to a lounge while waiting for your flight to board, priority check-in, and seats that can be converted into beds.
To ensure that you stay entertained during your flight, make sure to download the two apps that this airline has created in order to allow customers to watch movies and television shows while in the air. Each of these apps are free, and they can be used on most tablets and cell phones.
Although Aeroflot is headquartered in Russia, the company can be used to take travelers to over 140 destinations that are spread throughout 52 different countries. For those that are hoping to have a vacation in Europe, you can travel to either Austria, Belgium, or France. If you would instead like to go to Asia, Hong Kong, Indonesia, and Thailand are all popular choices.
Aeroflot has a fleet of over 250 planes that are primarily Airbus, Boeing, and Irkut. The most commonly used is the Airbus A320-200, an aircraft that has space for up to 150 passengers and is primarily used for medium-range flights to either European or Asian countries. For longer trips, the company generally uses the Boeing 777-300ER, as it can fit up to 400 people and is the world’s largest twinjet.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.