i bought a biz class fare but a few days before vistara always changes my biz class flight to economy .. happened to me 4 times .. seated could be wider .. boarding could be more organized .. crew did their best but not enough resources all in all very poor experience
Qatar said few times that the luggage will be at the final destination but they were wrong. Please check where your port of entry is at the destination. This is where the luggage would be. The food was terrible.
Comfortable seats, service, food and responses of crews member was polite and way they were talking with customer was very professional.
They need to be more accommodative when folks have a connecting flight and that too under the same ownership.
I have been taken about 500 flights over the last 22 years or so and I would say that in terms of cleanliness and interior maintenance this particular plane was by far the poorest one I had. The upholstery and carpet was downright dirty and poor. Practically every single video system was nonfunctional. Practically every single food tray was bent and could not hold the food tray. On and on. Its a joke to even be asking feedback. Air Indi needs to be embarrassed to be putting out this level of service.
One of the On board crew misbehaved and services were poor
Flight was delayed in total one and half hours that was typical old Air India .. So avoid new Airindia with same old reputation. Make sure flights are in time .
plane is clean and well taken care of cabin crew
The Airlines is really professional and flights are almost on time in respect of departure and arrivals are concerned.
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pros: "Flight was relatively on time. Bags didnt get lost. The construction at YYC makes boarding a challenge."
Cons: "Delays in aircraft communication. Overly loud loudspeakers in plane. Cramped economy class."
Pros: "Flight itself was fine although time was changed from original reservation and I don't think I received notification. Did not pay for special food or entertainment."
Pros: "Let let me off the plane!"
Cons: "Houston shut down with rain Austin over limit so they fly to San Antonio. Wonderful!! They tell me I can't get off the plane because there is no room to park the plane! Finally they let me and one other person off the plane ( we were the only two going to SA. ) We got into a pickup truck they took us to the terminal, Sorry sir you'll have to come and get you bags when the original plane come from Houston. Ok I'm home. They call me at 2'oclock in the morning to let know my bags had arrived, but it was ok to pick them up in the morning! I went and got my bags today and it's still raining in Texas' I am now using KAYAK to drive about town! Not your fault Not United fault, it's God and I'm not blaming him!"
Pros: "Nada"
Cons: "10 horas varados en Houston sin nada ir parte de la aerolínea"
Try to Fly on time without keeping commercial passengers stranded
V difficult to book ticket through on line.finally I was not able to book maa to Ahmedabad ticket on last Thursday.it is abig struggle.
No comments on food as I did not order. A normal Indigo flight was made memorable by the staff
Not much food options, entertainment, crew just ignores your request. The crew is not trained at all at hospitality. No wonder why people talk rudely to Indigo crew.
Yeah yesI have n yeah traveled on this flight yaa this flight yeahfrequently yeahrescheduled yeahor canceled this was very bad experience I yeah will never forget this Airlines have h yeahave not to do so
I was unable to check in online. It said PRN is not correct few times in spite of it being correct. I could not book my seat. I travelled from Mumbai to Chennai & Chennai to tiruchi. I raised my problem to staff in Mumbai and they were not helpful. They kept saying I needed to do it in Chennai. They said they can’t print my boarding pass since it started from Chennai. They could have helped me with online checking. Customer service is very poor and not helpful. They could have done a better job.
Cleanliness os Seats and surrounding areas. On time Departure and Arrival. No1 Budget Airline in India
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
AWFUL AWFUL AWFUL SEATS. I was on row 6 and they had put exit row seats (where the handrests don't move). I am 5 ft 2 and had NO space in front of me - the seat in front of me was touching my knees. Was the most claustrophobic 3 hours of my life. It was like being in a cage. I won't be traveling in Akasa ever again unless there's a must-go situation and no other options are available.
Considering their new step to aviation world , it didnt seemed like they doesn't know how to serve the guest on board and in ground . Super prompt services is really appreciating and on time rather before time arrival is something to applaud.
Overall experience has been festinating. your on ground staff at the check in counters are very special and they make a big difference on my opinion and hence rated them 10 out of 10. Well groomed, speak politely, guide well and give appropriate suggestions. During boarding also it is well planned and well managed. Overall a good job. just an issue with your Mobile app. while check - in from mobile app it dosent take the Auto assigned seats and then when done from a Laptop it takes place. This has to sorted out. I have faced this issue for the 7th time in last 40 days while travelling with Akasa Air.
My choice of food was not availabe for purchase, even veg cup noodle was not available and I had to settle for chicken. The Kombucha was great though The landing was very bumpy. Would not prefer to fly again
No organized boarding procedure and TV screens in most of the seats didnt work. For a 14 and half hour flight, without any entertainment made it much worse. Recliners in the seats were not working properly.
The aircraft was upholstered recently and looked new. Food was good, but variety could have been better. The entertainment monitor was not working for my seat and I couldn’t watch anything. Crew could have collected trash more often. They were reluctant to collect trash.
Pros: "Crew was answering and helpful."
Cons: "Entertainment if not available should be able to switch the power off"
Pros: "Nothing"
Cons: "Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service"
Pros: "The seat was spacious."
Cons: "They could have provided a pillow. The entertainment choices was very poor."
Pros: "Crew was friendly and helpful. Took good care of wheelchair bound passengers. Landings on this trip were exceptionally impressive."
Cons: "The entertainment system isn’t the greatest, but in the iPad era this is not a big negative."
Cons: "Since it is our Airlines priority should have been given to its passengers. Flight was awfully delayed thereby wasting more than half a day. Return flight was worse. We landed at 1.30 pm and luggage was not in the belt it was supposed to be as announced . It’s a shame that we had to endure sleepless nights and miserable time in the airport. Swore never to travel by AirIndia again."
Pros: "Aircraft and schedule"
Cons: "Entertainment and food could have been better. Not lot of options in the entertainment. Indian food offered in other airlines such as Emirates and British Airways have been better than what has been offered in native Air India flight"
Cons: "Seat quality, on time departure and arrival and food Quality"
Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."