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Paid for the seat 17D. I found that that seat has no lean back facilities

Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)

Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!

Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect

Flight was delayed and due to this we almost miss the connection flight

The flight was delayed by 3 hours, causing me to miss my connecting international flight. I then had to wait in the airport 18 hours for the next flight. The reason for the delay was a computer issue, not something outside of their control like weather. To add insult to injury, instead of trying to expedite the flight to make up for lost time, they ran a carry-on baggage check to verify every bag onboard belonged to someone on the plane, which took another 20 minutes.

झूठा है इंडिगो फ्लाइट में मील दिया नहीं जब शिकायत किया तो बोला आपको मिल चुका है

It took a lot of time to declare that the flight gonna be cancelled ☹️ very disappointed.

They denied my meal which was included in ticket and also damaged my bag completely and broke the wheel and still not accepting their fault

Flight cancelled after 4+ hour delay. Indigo created a nightmare scenario and showed the most callus attitude towards the passengers I will refer to them was IndiNoGo!

The seat belt was in shredded. It seems that no pre-boarding checks are done

Boarding was delayed. Taxing for take off was long. Touched down with a thud

There were no flight information on the screen and not even on the gate. I was very confused if I was in right gate

The checkin staff did a great job and were very easy to work with.

Standard Air India quality service. Nothing out of the ordinary. Exactly what anyone wants : efficient, polite, and gracious service; a comfortable seat; and on-time service

Flight was delayed almost 4 hours departing Goa. Even on arrival, there were busses to carry passengers to the terminal which were very delayed. All in all, an unpleasant experience.

The flight was cancelled and no support was offered and the rescheduled flight had several delays!! Terrible experience!

The crew was polite. The snacks were served cold and were tasteless.

The quality of service in AI Express was much better than Air India

Air India Express operates as a separate airline, so it says. Air India Express is a subsidiary of Air India and is part of the Tata Group, which acquired a 100% stake in the airline. (https://www.tata.com/business/air-india-express). Yet Air India express is not a member of Star Alliance, so Star Alliance gold members do not receive the benefits they would had they traveled on a mainline Air India flight. Even though it's a subsidiary of Air India, which is a Star Alliance airline. Very frustrating.

When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!

I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.

I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however

Poor, pilot flew as if he was in hurry and had to coverup for wasted time

The planes did not have charging jacks for phones or lap tops and there are no monitors for movies. On the flight from Delhi to Hyderabad I was the last person in First asked for a meal choice and only one meal was available so I had no choice.

The web check in doesn’t work. Had to wait 10 minutes on the counter for them to figure out boarding. I understand AI Express doesn’t have a practice to offer food to everyone in the business class. The flight attendant asks for name (not sure why she doesn’t know it especially with only 8 passengers in the business class) to figure out whether or not they should serve food. KAYAK should sell AI Express tickets separately, not as part of AI. Neither the experience close to AI, the Maharaja points also don’t get awarded despite Express being part of AI.

tray table was inclined by 30 degress so could not use it

The plane was very dated with the worst entertainment system i have seen in 30 years. Flight attendants were responsive.

I will never ever fly in SpiceJet again. 1. I paid for my additional baggage weight before coming to airport and I have the receipt from Amex card. But the staff couldn’t find it so I ended up in paying again. 2. Online registration doesn’t work with international phone number so I don’t know where the issue was with my check in 3. Who weighs a backpack and a hand luggage for 7kg? With just a laptop, charger, empty carry on luggage might become 7kg. Felt like the staff was hired to just target money collection. 4. While boarding the flight, the staff on the ground was rude while I searched for my boarding pass. 5. The landing was so bumpy. 6. Longest shuttle from spice jet landing to the airport. Bags came in even later.

The flight was delayed by 3 hours, took off at 11.30 pm, instead of 8.25 pm. No refreshments were given to passengers. Despite long wait.....pathetic.....

The flight didn't even take off and cancelled in a royal manner. Hopeless airlines.

The flight got multiple changes of timings and ultimately I had to cancel it.

I have been an NRI living abroad for the last 35 years, but I had one of my worst experiences recently at the Dharbhanga airport, especially with the ground staff. Their behavior was very rude; one of the staff members almost abused me and charged me extra for my laptop and cable that I was carrying from Dharbhanga to Delhi, where I had an international flight. Despite being careful with the weight limits, the ground staff treated me very poorly, making it one of the worst flying experiences of my life.

Staff could have been helpful when traveling with kids and seniors. Not at all professional staff, just some janitors who do not understand hospitality. The food was horrible; the tomatoes tasted foul. The flight was small and the legroom was not good.

Flight was changed without proper monitor display. Boarding process was confusing with no announcements.

IGI T-1 terminal is under renovation. So, the boarding and check in process took extremely long, due to reduced number of kiosks. Further, the flight was delayed by 1 hour 15 mins. The same was not being properly informed to the passengers because of which a feeling of slight chaos was evident amongst the passengers. All this further increased the discomfort, which was already in the menu due to the ATR aircraft. Lastly, the Spicescreen website wasn't working properly due to pathetic interface and poor wifi connectivity, which otherwise could have been a pass-time during the flight. Such issues were not expected from Spicejet and need to be taken care and handled in a better manner in future.

The flight 3 time delay I was so nervous and full tired

Flight didn’t take off after boarding for almost 4 hours. Later it was cancelled and passengers were deplaned. It was reinstated after several hours. Spent entire day at the airport