Denied boarding inspite of reaching 1.5 hours before departure
The worst airline to travel in India. Not at all customer service oriented. They don’t give a damn about passenger comfort and services.
Boarding procedures are very inefficient and disorganised at the gate. Not sure why Indigo doesn't utilise and enforce a zonal boarding system. Passengers were transported by bus to aircraft on tarmac which once again made for a very disorganised system. Passengers rushed towards the boarding ramps where IndiGo staff then indicated that passengers from rows 1-15 would board at the front while those from 15 onwards would board from the rear. Passengers could have been transported to the aircraft based on their assigned rows in the first place to smoothen the procedure.
Perhaps providing a menu would have helped as it was my first time onboard and I did not know what was being served.
Excellent service provided!
No one seemed to bother about the pandemic and moreover no one checked if the passengers are fully vaccinated or not. Not a single pandemic rule is being followed.
Boarding was NOT good enough. Our cabin luggage was pushed back to check-in in the pretext of packed flight. But eventually there were empty seats on the flight. Also, we booked seats on exit rows... But seems something got changed and we got same seats alright, but they were no longer on exit row (& that was empty eventually). Flight claimed to have a travel time of 1 hour 50 minutes, but it took around 2:20 minutes (seems Indigo has a different clock). 😂
Clean, timely, professional.
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Pros: "Not much."
Cons: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Pros: "Did not take the flight as fell sick. Tried working with vayama and Turkish airlines to reschedule this return flight but quoted cost was higher than original price."
Cons: "An understanding and accommodation based on medical reasoning."
Pros: "We arrived at the departure gate at 8 am, to be told it was closed for a flight at 8:25 am. We had to purchase a replacement flight 12 hours later. Same airline indigo. Flight 6E6314. Two tickets"
Cons: "Priority boarding for parents with kids."
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Pros: "Crew was great. Back holder of Seats were loose / broken."
Cons: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Pros: "we lost our bags"
Cons: "we lost our bags"
Pros: "Punctuality, cabin crew and cleanliness."
Cons: "Check in at Mumbai needs to be better coordinated."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Cons: "Nothing I didn't like"
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Check in swiftness"
Cons: "Legspace for passengers"
Cons: "I wish Indigo flight get in-flight internet."
Cons: "Flight was on time. Crew were professional."
Pros: "On time"
Cons: "People requesting to switch seats"
Pros: "Good service"
Pros: "Crew was professional and the plane was very clean"
Cons: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Cons: "Flight delayed and no info"
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Cons: "Lost my luggage due to mistake at check in desk"
Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Pros: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Pros: "Good crew, comfort & food."
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Cons: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
I like nothing, we couldn’t utilize your booking. Unfortunately I lost my money with you.
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"
Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."
Pros: "Boarding process"
Cons: "Comfortable chairs."
Cons: "More leg room"
Cons: "No Delays in flight......one hour delay is too much"
Pros: "Seats were ok. 300 one is too much to buy seat."
Cons: "Delay in boarding and flight"
Pros: "All good"
Cons: "The business class was cheap. Didn’t expect such poor quality."
Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"
Pros: "Flight on time and services"
Cons: "If we have usb charging option that cab be added advantage"
Cons: "seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country."
Pros: "Flight was on time and with little hassle once in the air. Crew was polished and professional,"
Cons: "Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out."
Cons: "Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight"
Cons: "No water was offered"
Cons: "The flight landed 2 hours later"
Pros: "Friendly crew"
Cons: "Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised"
Cons: "Nothing as such"
Pros: "Very customer like"
Cons: "Poor customer service"
Cons: "Discomfort No food/water No entertainment Very very bad seats Only 2 toilets"
Cons: "- The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost."
Pros: "Clean & fast"
Cons: "Small seats, did not have food I wanted and took a long time to confirm."
Pros: "Stayed on plane whilst people boarded in Hyderabad. No delays"
Cons: "No entertainment"
Pros: "Wheelchair assistance was amazing. I am traveling with a broken leg and couldn’t be more grateful for the helpful staff."
Pros: "Trip was smooth."
Cons: "No problems whatsoever."
Pros: "Very comfortable waiting zone like a first class lounge"
Cons: "Very narrow and complicated security check"
Pros: "On time service and often friendly staff, particularly in airport at checkin."
Cons: "I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal."
Pros: "Food was ok and general cleanliness. Fast luggage retrieval"
Cons: "Flight delay"
Cons: "Flight was delayed by 3 hrs"
Pros: "Their aircraft are brand new and ground staffs are cooperative."
Cons: "GoAir schedule changes in a blink. Scheduled 1:05 pm then delayed to 3:0 pm then rescheduled 1:30 then again 2:05 pm. It’s total madness. Almost missed the flight."
Pros: "The truth by GOAir staff is not spoken they keep saying flight will come but it didn't and this happens twice. Other flight did iperarate and fly"
Pros: "I cancelled my flight because of delay and waiting for my refubd"
Cons: "Go air has no communication, no sense of responsibility giving different stories."
Cons: "Being late. Disorganized boarding."
Pros: "boarding was fast ... seating was nice .. service was good"
Cons: "Flight was delayed by more than an hour... no facilities at the airport"
Cons: "Business class is an economy seat up front. Terrible condition of planes - in particular the rest room is filthy. Avoid!"
Cons: "Knowingly delay was not flashed though mobile apps were showing delayed time correctly. On counter staff was giving correct time. But refuse to display No display of gate until boarding was midway Row wise boarding not followed Head purser on board was loud , brash , rude and curt to all Non apologetic to a delay of nearly 2.5 hours Cramped seats"
Pros: "The flight was for only one hour and it went by pretty quickly. The flight was clean and the crew was friendly as well. The prices were a little high but they were offering international baggage allowance so it was worth it."
Cons: "The initial boarding was a little delayed and we weren't informed that it was going to be that way. Ended up standing in the tunnel to the plane for 15 mins. The leg space was relatively less, but for an hour, very manageable."
Cons: "Non-existent leg space. Narrow seats."
Cons: "poor communication of delay as well as estimation of delay."
Cons: "Did not receive timely information about the flight delay (if I'd I could cancelled, gotten a full refund and flown on another flight right there, but the information came too late, even though they had it in advance.) Did not receive information about complimentary snacks (had to find out for myself Don't travel with goair if you have time sensitive single day travel plans."
There were a myriad of problems many of which I posted on SpiceJet tweeter handle: * mobile boarding pass printed without qr/ bar code - tweeted airline support team for 2 days, no response. * unregistered my QR frequent flyer to the online check-in, information was not reflective anywhere- now the miles are missing. * return flight had 2 consecutive delays, electronic message prompts stated it as technical delay. No staff engagement at boarding gate, no announcements at airport. * the boarding gate podium remained unattended for most parts - no one to inquire or assure - very disappointing * I tweeted airline handle again and received a response this time - their marketing line, "no one plans on a delay..." some of us tra eling professionals do know that. * requested engagement and assurance from staff at boarding gate as flight was behind 2hrs30mins. No food, water, conversation, customer service was on offer even as a gesture. * finally a snack pack arrived - again extremely scrambled an approach during distribution - no announcements were made to keep people from congregating around the boarding podium amid covid times. * I objected and was told we haven't invited anyone bit failed to understand the argument that nothing is being communicated from the airline, ergo the confusion and the bottle beck * even if SpiceJet eventually embraced a gesture to retain goodwill the execution literally soiled the intent. * the aircraft for 8254 DEL/KOL was perhaps sat in the hangar for ages; filthy, loosened spares, accessories, fittings, the screen frames hanging loose, the chair recline buttons missing, the overhead luggage bins cracked, separation panel hanging lose - unsure how safe was it to fly the plane and was certainly happy the cockpit crew concluded a safe landing. Not impressed with SpiceJet overall ownership and customer experience skills at all. If there is a negative score below POOR, that's what they deserve. Customers cannot be expected to read operator mind or intentions, it's the execution that counts and Spicejet were certainly rookies last eve.
Cons: "I got transferred problem, little time to go to the 44A number gate It's little bit problem otherwise nothing to write"
Pros: "Excellent crew!"
Cons: "Boarding in a bus is a bummer"
Cons: "Never fly spicejet"
Pros: "The crew on board were very friendly."
Cons: "Flight kept getting delayed for no apparent reason. Also, the life jackets were loose under the seats and kept sliding around during take off and landing. Should be a safety violation! I would no recommend SpiceJet."
Pros: "Staff was great, seat to be desired"
Cons: "More leg room"
Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."
Pros: "The Spicejet staff is very uncooperative . They failed to keep their promise to help change the departure date because of death in the family. They said they will help me change the ticket although I was willing to pay the penalty. Kayak should investigate this ad try to help customers PNR LDGLGQ Ref letter for complaint to Spicejet customers care 04972182 Mahfuzur Rahman Tel 901 2384134"
Cons: "Avoid recommending these agencies for the above mentioned problems. And help reimburse my money Mahfuzur Rahman."
Pros: "The flight was on time"
Cons: "The boarding could have been swifter."
Pros: "The flight was short."
Cons: "The legroom was amusing at best. Had an exit row seat that wasn’t as wide as even a normal economy seat. It was a cheap and short flight, but I won’t choose to fly this airline ever again."
Pros: "Flight on time"
Pros: "Flight wasn't full and overall service was excellent."
Pros: "On time, smooth flight"
Pros: "The crew was professional. It was an ATR - which are not known for their comfort."
Cons: "Rude unresponsive and uncaring. I will never fly SpiceJet again."
Cons: "Flight was canceled and I was given no notice. I was not offered another flight till almost a week later, was forced to buy a more expensive flight and will not be reimbursed the difference."
Pros: "Everything was great"
Cons: "The flight was already delayed by 2 hours than its scheduled time despite that there was an additional delay of 60 mins and the reasons provided by the ground staff were absurd, none of the Cabin crew members are courteous, they seem to be frowning or in a mourning as if lost some one"
Cons: "When you order ticket through flightnetwork.com, apparently you pay to them, but they pay to the airline. In India, some airlines like Spicejet asks you if you actually carry the credit card by which it was paired to the airline. If not, the airline will make you pay the entire fare again. The flightnetwork gets refunded, and you will be paying for it twice!! Watch out!"
Cons: "We had to pay 14,000 rupees more"
Pros: "Upgraded to Spice max. So front row seats, priority check in, fast track luggage and preboked meals."
Cons: "They only had 2 options for meals on board. And both were bad. With 20 options in their menu, they had kept only 2 options and both were bad. Those too were only snack items."
Cons: "The gave us hard time :( first they were not issuing us the boarding passes. They when I call kayak i have been told rebook our tickets. It was the worst day for us :("
Pros: "Any other airlines but not SpiceJet"
Cons: "Long story. Have international flight with 2 pieces of 23 kgs luggage from Bangalore from Hyderabad. But at Hyderabad this guy who is not quailed to print boarding passes made me to check in my carry in bag because they won’t allow a laptop bag and charged me 6,000 rupees. Ridiculous. Their website misleads. They just rip you off. Worst airlines and shameful for airline industry. If Indian government don’t regulate these scams, will loose lot of tourist"
Cons: "Spicejet didn't except my payment through Kayak and I had to pay twice. Because the travel agency paid with a different card than mine. It was a very unpleasant experience."
Cons: "No food, low leg space. Very long boarding (back seats first, inaudible announcement of which rows should go now, and still very long)."
Pros: "Very courteous service and yummy onboard food"
Pros: "The best thing about this airline was getting off it at the destination"
Cons: "Everything! Aircraft seating poor! Cabin crew poor! Slow on board service! Bar service not stocked didn't even have soft drinks"
Pros: "The staff were very pleasant and helpful. Boarding was efficient and the flight departed and arrived on time. It was a smaller aircraft so I did not expect there to be much legroom but it was more comfortable than I expected. reasonably priced ticket. Overall it was a very pleasant and smooth journey. Regarding the review which mentions paying for additional baggage with Kiwi.com - I also tried to book additional baggage with them. I paid for the service but was then sent an email and told I could not book additional baggage through their website and should use the Spicejet website. I contacted Spicejet customer service who were very helpful and efficient and booked the additional baggage with them without any problems. The issue is with Kiwi.com and not Spicejet. Based on this experience I would definitely fly with Spicejet again."
Pros: "I got a seat in the exit row, so was fine with leg room. Checking a bag, even though I had not pre-paid to do this, was easy and didn't cost anything."
Cons: "Give out free water - the air inside the plane was stagnate and dry."
Pros: "Food not ordered No entertainment so cannot scorej"
Cons: "The catering magazine gives a lot of food choices but in reality I could not get any of the 3 options I asked for. The boarding is very haphazard. The queue of people is not controlled at all."
Pros: "People are nice. Im india delays are more common than on time. But comparing to others such as indigo, this is a better airline."
Cons: "Quality of air is low to unhealthy."
Pros: "Flight fine but shocked to hear they had no bottled water on board."
Cons: "No bottled water on board at all. Appalling."
Pros: "boarding was very fast and efficient"
Cons: "Flight was delayed by 30 minutes, then we ended up circling for a long time so landed nearly an hour late."
Cons: "They cancelled our flught from Jaisalmer to Delhi. Spicejet is the only airline that flies Jaisalmer. We were ledt arranged in the city where No hotels were available and Spicejet offered to cancel the flight and refund our money. They cancelled our tickets and am yet to receive the refund . We had to hire a cab from Jaisalmer to Dekhi. A 17 hours drive. No compensation from spicejet. Never bank on Spicejet."
Pros: "Low cost, kept the information up about delays"
Cons: "Delayed in total by 4 hours for a 55 min flight. Missed a whole day of vacation as instead of arriving at 1pm, we got there at 630pm."
Pros: "Inflight service"
Cons: "Old Plan"
Cons: "The crazy noise. Loud music playing on the plane. Loud overall noise. Loud engines."
Cons: "Aircraft was quite old."
Cons: "I was disappointed to first learn that my flight booking did not include ANY checked bags. It was not shown in any fare comparisons. So I again logged in with KIWI.com and added one checked bags for equivalent of Rupees 400 for the flight. When I was checking in for the flight that, the agent told me that they have no record of my paying the baggage fee, I showed him the receipt that showed the inclusion of check baggage. He was rude, refused to call the manager and I had to pay another 400 rupees in cash. I want KIWI or you to refund my baggage fee paid by my credit card or I will take up the case with my credit card company, I will not recommend any one to do business with both KIWI.com and Spicejet.."
Pros: "Not much. A seat? Free cup of water? The 737? Safety. The drill, and cabin check, was mostly up to international standards. The crew were trying hard."
Cons: "No seat belts for infants. No actual control over size or number of hand baggage. The 15kg weight allowance for stowed baggage (that no one told me about) but I did like the way one could pay for excess at the check in desk. strange that refreshments were served 15 mins before arrival exactly when the pilot started his landing announcement on both legs I travelled. On the longer leg they were also offered earlier it is true, so it seemed especially odd to serve again then."
Pros: "The Flight was comfortable and our Infant Kid enjoyed the flight"
Cons: "Tuticorin Ground Staff Mr Lingadurai was very RUDE"
Pros: "Service was good."
Cons: "On a flight that costs roughly 9,000 INR, for one way, it is completely unreasonable for them not to provide food. Granted, it was booked at the last minute, but as a token of good will for the amount of money we are putting in, they should provide food for them."
Cons: "Extremely poor customer service."
Cons: "Delayed by 90 minutes You luggage got fully damaged Who will pay for that Bitter experience had never ever in any flights"
Pros: "Overall good service"