Cabin temperature was too low and uncomfortable
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
Pros: "Comfortable seats and service"
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Cons: "The boarding was poorly managed."
Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"
Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Cleanliness, and punctuality."
Cons: "Choice of food available. Since it was lunch time, proper lunch type food should be available, and not just snacks."
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Pros: "Professional and on time. 2 best things about Indigo"
Pros: "Very new aircraft . On time"
Cons: "Flight delay was not communicated timely"
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Cons: "Could have been on time"
Cons: "Legspace for passengers"
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "Crew was professional and the plane was very clean"
Cons: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Cons: "Lost my luggage due to mistake at check in desk"
Pros: "Air hostess service and flight timings"
Pros: "the airline manage the well UPTU issuing boarding pass."
Cons: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Pros: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Cons: "Seats were a bit hard"
Pros: "It started on time and landed before time."
Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Cons: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Pros: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Cons: "I have already stated what I felt."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Pros: "As above"
Cons: "As above"
Pros: "Time keeping and professional experience"
Pros: "Indigo Airport and Crew all very professional and welcoming."
Cons: "Same as above"
Pros: "Excellent condition and on time."
Pros: "Nothing that i liked"
Cons: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."
Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Cons: "Crew should have helped the many people who couldn't read to find their seats instead of letting them sit willy nelly like boarding a city bus"
Pros: "This is a state run airline. The only thing that was good was the itinerary."
Cons: "The gentry always sucks"
Cons: "poor customer service by Airindia"
Cons: "Never ever travel by this airline. The flight was delayed by three hours and no one at the at airport was available from Air India to at least tell us when it going to fly.Despite having a business class ticket we were made to stand for three hours and no reason was given for the delay. No question"
Cons: "Whenever I have been travelling by Air India there is no proper working power code that hates me really bad and please update the movies as well."
Cons: "It was late and misssd my coknextin"
Pros: "The food coming from India was a notch above the food going there, perhaps because one is prepared in India where it is more economical to supply. I would definitely take the airline again, because of the value/price."
Cons: "The restrooms need more attention and the entertainment system has some glitches."
Pros: "One hour flight ,there was no problem.4 O’clock snack was good."
Cons: "Too much delay Of the flight without giving a reason is irritating & all the programmes get upset."
Pros: "Flt on time Boarding easy Seats comfortable Few changes and I would love to fly again"
Cons: "Bad food Seat covers dirty Serving crew too loud and talkative Bathrooms messy Crew locked a few bathrooms Long lines outside the few bathrooms that were Open"
Pros: "on time, arrival time"
Cons: "The food"
Pros: "Food & Service + on time !"
Pros: "The food was really very tasty. Attendants were mostly pleasant and efficient. I had three seats to sleep since a passenger left one seat to go to another aisle so we could both have space. Very kind."
Cons: "Two meals were the exact same? Hmmm"
Pros: "good food and support for wheelchair but have to wait longer then expected"
Pros: "Smooth experience at terminals and in flight..."
Cons: "I had a valid ticket with a seat number ,yet I could not board the flight, as the airline said we are over booked. I had to postpone my journey for another day. Resulting in tremendous financial and reputation loss"
Pros: "There was nothing like about"
Cons: "First of all flight was 8-9 hours delay from destination Secondly they did not had precise time from Newark at what time flight would depart and than flight reaches India 4.5 hours late."
Cons: "Horrible ....very poor in flight services. Outdated aircraft untrained crew .worse in flight experience I ever had .i will never ever fly again with air India .if you are thinking about booking with air India please don't. they will be named worst airlines in the world . I recently fly with air India from san francisco to delhi and back and I regret my decision .unfriendly crew and food quality is very poor they only served beverage one time in 16 hours flight. So learn from my mistake do not book with air India."
Pros: "The Kid's meal was the only thing better"
Cons: "The crews were not helpful. I ordered 3 kids'meal for my children but turned up we had only 2. The crew asked me to wait in the first place but later no kid's meal came and they didn't even give me any explanation. The choice of movies was also very limited."
Pros: "The food and crew was very accommodating"
Cons: "The tv system did not work at all! Made the flight unbearable."
Pros: "Boarding and baggage claim were extremely fast. The staff was very attentive, and we didn't get charged for checked bags."
Cons: "There were no entertainment options, but to be fair this was a short local flight and most airlines don't have entertainment options in smaller flights."
Pros: "best Connecting flight"
Cons: "Media player was not working"
Pros: "We were delayed for so long we missed our connection. They did put us up in a hotel for the night, though."
Cons: "Every time we asked when the flight would actually board, they just added 15 minutes rather than give an actual time."
Pros: "Arrived almost on time and safely"
Cons: "Surly, inattentive flight attendants who were more interested in hanging out than actually working, broken entertainment equipment. I had paid extra for emergency row too. Two bathrooms were out of commission. Just a terrible flight experience. Would fly with anyone else above this airline. 2-for-2 on poor flight experiences."
Pros: "Service inflight was real good"
Cons: "My check in baggage did not reach came in They say unfortunately it could not ship in flight I am very much concern as our all wedding clothing purchase is in our bag Waiting for their response as they promised me to deliver by tomorrow"
Pros: "Nthg to like"
Cons: "Worse thana budget airline, flight delayed by an hourwith no information. No in flight entertainment. All drinks over. No pillow or blankets. Rude and inexperienced crew. Food was wraped and presented horribly."
Pros: "The flight was before time and overall comfortable"
Cons: "The entertainment system needs an upgrade"
Pros: "Nothing in particular!!!"
Cons: "Even after providing infant food option at time.of booking and selecting the same, there was no infant food in more than 12 hour journey and provided food was.spice so infant could not eat. This was SHOCKING and UNACCEPTABLE."
Pros: "The flight personnel, the food, on time performance, ground staff, etc. were all very good."
Cons: "But the plane itself is absolutely mediocre. I was on seat 22 D. The foot rest did not work. It was stuck in half way up position. The entertainment system worked sporadically. The Channels for Flight Map and the flight camera did not work. For my wife in Seat 22 E, the entertainment system did not work at all. The seat backs of the seats in front of us (21 D & E) were broken. They were actually held together with white Duct Tape. The Attendant Call buttons in one of the Toilets were falling apart and held in place with Duct Tape. The sink drain in one of the toilets was missing and in its place a strainer made out of metallic tape was pasted up. They need to maintain/repair the planes."
Pros: "over an hour late with no communication or notice. nearly caused me to miss international connection. No air india staff were available at Lucknow airport without exiting security."
Pros: "Very comfortable..boarding, crew, landing...everything was smooth"
Cons: "Food could have been better..were given cookies and juice."
Cons: "Add more movies selection."
Pros: "I like the food , the crew was good"
Cons: "Screen was not working"
Pros: "Flight was not crowded so I was able to switch seats to an empty row of seats."
Cons: "extra security screening on the tarmac in front of the plane."
Pros: "on time and direct routing. cheaper connection in India.As always, there was one broken bathroom."
Cons: "Broken parts everywhere. poor food choices. Veggie meals only. controller barely worked.headphone jack loose. poor announcements."
Pros: "The new airplane was roomy and comfortable."
Cons: "Delayed flight Food"
Pros: "Leg room, the food and the service. Highly recommend it"
Cons: "In-flight entertainment could be better."
Cons: "Flight was delayed by 7 hours. Connecting flight arrangements we're not made promptly. Poor response"
Pros: "Flying time was comfortable. Pilot done a good job. Crew members r nice. Air hostesses were good."
Cons: "Hopeless food. T. V. Was not in good condition. Toilets were not clean."
Pros: "Seats are not good some issue with the extracted mode."
Cons: "Comfort level"
Pros: "Courteous crew"
Cons: "Being told the wrong gate by the Air India staff in the air India lounge. Flight was delayed also!"
Pros: "It's a direct flight to Chicago. That is the only think that attracts me towards air india. Otherwise, it sucks!"
Cons: "From Lucknow to Delhi, the flight was overbooked. I and my 4 years old was given seats which were already booked for other passengers. I had to stand in the aisle for about 20 minutes with my toddler until the crew sorted all the confusion. Instead of offering some help while waiting with a kid and cabin luggage, the crew wanted me to make sure there is space for them to move around. After arriving at the Delhi airport, I realized that my and my daughter's seats were not together. Seriously??Do I need to request for adjacent seats when travelling with a 4 years old? Isn't that obvious? May be not, for Air India employees... With her + Cabin luggage, they made me walk from international to domestic terminal to get our seat issue sorted. After I lost my patience and temper, I finally got seats together otherwise I was told - Sorry! Flight is full, so we can't do anything. Nothing unusual, Pathetic experience as always. I know I am wasting my time even by writing this review but I have to. Civic sense, customer service and humanity is what we Indian lack badly, so don't have much expectations anyways."
Cons: "Food could have been better..They served biscuits and mango juice"
Pros: "timing. it was early"
Cons: "flight was too full"
Cons: "Flight was late by 2 hours which was informed at the last moment. Flights from Jodhpur to Delhi of all other airlines operated on schedule."
Pros: "it was fine for an hour flight"
Cons: "worn out seats. dirty."
Pros: "plane did not crash"
Cons: "crew wasnot customer friendly"
Pros: "Terrible - they changed my flight, so that it would not work with my itinerary and it is impossible to get my money back."
Pros: "The food in economy was better than first class food on Delta and American! Economy seats were comparable to delta/American/united, and I was in a route serviced with just Dreamliners, which are nice! Very kind crew who seemed to enjoy their jobs."
Cons: "Could not check in online Selection of American movies was on the small side"