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Pros: Acceptable but not exceptional as expected

Cons: Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it.

Pros: Decent crew and food. Fairly punctual.

Cons: Check in was so slow. Slowest check in I’ve known.

Pros: Very friendly and attentive crew. Good entertainment options.

Cons: Business class seat is OK, not great - fine for 3.5 hour flight

Pros: Not bad comparatively morning flt kolkata to cmb.crew is good.clean

Pros: Crew is friendly and helpful.

Cons: Seats are distinctly too small in both directions.

Pros: Friendly Professionalism Promptness

Cons: FA’s distributed food but never came back. Also didn’t collect used containers until flight was in decent stage. They were generally unavailable unless you rang the FA button(which I never do)

Cons: The crew was extremely unhelpful. More so than any airline crew I have ever experienced.

Pros: The crew was very professional and the flight was on time

Cons: The check in counter opened at 6am but my flight was at 7:30am. So it was very rush. Hope they can start check in earlier.

Pros: On time

Cons: 2 times flight per day

Cons: Creaky seats in business class, below average selection of inflight movies and food that was substandard. This was a very oddly configured A330 with the seats in business way too close to each other. Every time they make an announcement you have to deselect whatever you were watching again.

Cons: Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel

Pros: The crew was extremely hospitable, and the food was excellent.

Cons: Flight delay announcement could have been made much earlier

Pros: Entertainment was good.

Cons: Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault

Pros: Luggage allowance.

Cons: I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me

Cons: More entertainment options

Cons: The seats were really cramped

Pros: premium economy! excellent service in LAX by QF ground staff on transfer

Cons: Nothing!

Pros: Fast boarding

Cons: Food isn’t tasty at all

Pros: Smooth process all the way from check in to seating to disembarkation

Cons: none

Pros: Wonderful Crew- friendly, professional, helpful.

Cons: Been on time departing.

Pros: Boarding was organized

Cons: Vegetarian food wasn’t great

Pros: Very little.

Cons: Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats.

Pros: Friendly staff

Cons: Security check at gate without priority Bagage Delivery business class

Pros: Cool and excellent service.

Pros: The crew are friendly and reliable.

Cons: The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals.

Pros: On time

Cons: Everything. Bad business class food. Old movies. No inflight service.

Pros: Smooth process all the way from check in to seating to disembarkation

Cons: none

Pros: Direct flight

Cons: Bigger aircraft

Pros: The people at the check-in desk.

Cons: A light snack and drinks would have been good. Even just water.

Cons: Frustrated

Pros: the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all.

Cons: the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum.

Pros: Entertainment was good.

Cons: Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault

Cons: Crew service

Cons: Everything

Pros: The food

Cons: I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around

Pros: Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill

Cons: Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS

Pros: There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching

Cons: The seats on the 737-800 have quite limited legroom

Pros: YES

Cons: Toilets should never be wet.

Pros: Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried.

Cons: Again, not being delayed and having to miss my original connecting flight would have been best.

Pros: Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill

Cons: Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS

Cons: I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me

Pros: Cool and excellent service.

Pros: Smooth process all the way from check in to seating to disembarkation

Cons: none

Cons: Worst business class seat in the air. Departed 90 minutes late due to mechanical issues

Pros: The timeliness of the boarding and flight takeoff

Cons: The landing. Seemed a little rough

Pros: On time

Cons: 2 times flight per day

Pros: Crew is ok, accommodating, entertainment system ok, food ok.

Cons: level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service.

Cons: Frustrated

Pros: Entertainment was good.

Cons: Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault

Pros: Comfortable seats