Cons: Im latina from the caribean sea... but caribean peaple are VERY RUDE! Just be prepared and dont forget to have at least $5 CASH because they will charge you whatever and is only cash
Cons: Everything... the plane was from last century, the stop was in Aruba or Curaçao and the airport has not AC and it was 100 degrees ... the plane was sooooo delay they gave us a vaucher for our next flight with THEM fir the next 30 days... who travels international every month? I really wanted to enjoy ot but life happens to be complicated and i can’t fly every month.... i wish i could have had an at least 6 month window OR a sandwiche at the super hot airport.... im Latina and i know we are a little bit to cozy... but caribean people (meaning the Island... im caribean too) are REALLY RUDE!!! So try to stay away... is not their fault is just cultural... nothing against them...
Pros: The cheap airline prices.
Cons: Bringing that airline back to Miami
Rescheduled with no notification
Cons: This is actually a review of our flight from Bonaire to Curacao. The flight was rescheduled to from 10:30 am to 6:30 am and we weren't notified so, of course we missed it. They claimed not to have our contact info despite the fact that we'd been contacted earlier for the flight down. Several others were in the same boat. Divi Divi airlines stepped up and chartered us an 8 seater to get us to Curacao in time to make our connecting flight. One other passenger said he had to fly between the islands every other week and this was the last straw for Insel Air.
The flight was cancelled.
Cons: The flight was rescheduled 4 hours later in the middle of the night. We went to the small office when we arrived from our connection and went to see what was up with that. We were able to go on the flight we were originally booked on but they wanted us to pay(again). We said hell no we are not going to pay. The locals call this airline "CancelAir" which seems to be appropriate.
AUA-CUR flight - on time and operated well.
Pros: Short flight. Departed on time, and with prompt boarding. Ticket agent and gate staff were efficient and friendly.
Cons: Older airplane interior is functional, but needs a bit of a bit of attention. (Just as a side note-- the CUR arrival Customs queue is chaotic and unclear for visitors vs residents)
Cons: Long story short my flight was cancelled, and I was never notified. My flight never happened. (I did receive my full refund though)
Pros: On time
Cons: Dirty plane
THE WORST EVER
Cons: The travel agency that works through KAYAK CS@AIRFARE Is irresponsible and don´t want to give me my money back of a service they did not provide. On my way back from SDO to CUR it was no airplane, the rep from Insel air said that if I would have bought my ticket through Insel air they would have reinburse me the ticket back but as I bought through cs airfate thorugh KAYAK , they have to request INSEL AIR the refund and they will give me my money but csairfare only respond me that it was noto a reunfable ticket. Is not my fault that it was no plane , I arrived on time and they left me at the airport with no support of any type at all. everybody got a refund except me .
8+ hour delay
Pros: Don't fly this airline They could careless about their customers
Cons: The Insel flight was delayed a day going from Miami to Curacao and delayed from 10:20 a.m. until 1:30 a.m. the NEXT day, getting us into Mismi at 4:30 a.m. A tiring nightmare. Never, never again will I use this airline. No food vouchers, let alone open restaurants made the delay even worse..
They cancelled the flight, not warnings at all
Pros: Nothing, this company is terrible
Cons: They just cancelled the flight and said they don't have partnership with other companies and the next flight is three fuc#*# days from now. They paid for the hotel, didn't give enough money for lunch and dinner and the breakfast is not included.
Cons: The trip and the return were the worst travel experience I have ever had in my life, since the various changes of the flight, the terrible counter at Maiquetía, Venezuela, the lack of information about the loss of my suitcase from Caracas to Curacao , Not even an apology. I received 10 days without luggage without compensation and I even had to pay to carry the suitcase to my house. The return of Curacao to Caracas was disorganized. There were always mishaps when checking in Caracas, Aruba and Curacao. Traveling in tourism is synonymous with enjoyment but Insel Air does its best not to. I do not recommend this airline
Delayed, canceld and then not sure.
Cons: Poor service. No communication. Lack of accountability.
Bonaire to Curacao Flight
Pros: Flight was short
Cons: Flight was delayed 4 hours
Pros: The cheap ticket and baggage allowance. Good service, helpful crew.
Pros: The crew was nice that's about it
Cons: Glad it was a really short flight my friend was robbed bout the ppl who put ur bags under the plane
worst airline ever!
Cons: flight scheduled for 7 am rescheduled to 8:45 then 10:00 then 10:20 then 11:15 am... at 1pm we were still at the airport. The staff is ill informed. This seems to be a regular occurrence. Needless to say we never flew out had to cancel the whole trip. The Insel office at the airport was no help with a refund and keep telling us we had to go to headquarter somewhere on the island... a no no request for people on vacation on a island they are not from. What is the point of having an office an staff at the airport who has no desire or ability to assist. The worst ever!
You get what you pay for
Pros: The crew and the price
Cons: It was much too cold
Pros: nothing to describe
Pros: boarding to CUR on time. boarding to BON 15 min delay.......
The flight delay and we are still in aruba
Pros: We are still in aruba is the worst airline ever beeb
Cons: People should never take thia airline
Cons: Vwy Ver bad services stay 2 days in aruba
Cons: Late flight, rude staff
Cons: The connection time wasbto long!
Cons: No infronarion from personnel Always delay Flights cancelled
Horrible. Never again
Pros: The price was cheap
Cons: Everything else! They only notified us the flight was going to be 1h late when we checked in, nowhere was it mentioned online. Then they gave us a voucher for Pizza Hut and even there, we couldn't order whatever we wanted it was only specific things. Imagine a WHOLE flight in line waiting to get 1) a voucher and 2) Pizza. It was a nightmare. The flight left almost 3h late. With no apologies or explanation. Same thing when I returned from PAP, the flight was over an hour late and it was the ONLY airline that made passengers wait outside in line! By outside I mean in the hot sun, over 90 degrees! There were children and older people! It was unacceptable. In all my years of travel I have never seen such mediocrity.
Pros: Boarded on time
Cons: Flight from Caracas was late
Worse travel experience to date
Pros: The plane landed safely.
Cons: Let's see, the cash only policy at the counter, the lack of customer service, the endless delays without any explanation whatsoever, etc...My guess is the company's complete and total disrespect for it's customers stems from the belief that you get what you pay for.
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