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Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better

Better airlines

Good land side service (partially because I am Star Gold) and fair on-board service. luggage was delivered faster than expected in beijing.

Fair Food and Fair beverage... Air China indeed needs to have some western style food. seat is fair to poor condition; too narrow for me even for a economy class (mind you that business class is not much better). and maybe they should learn about something called "entertainment terminal". you stare at a public, plasma TV for 3 hours without change of programs. thanks for the ancient device. that does remind me what flights could be 20+ years ago.

Big delay in PEK

Everything was good.

Flight delayed as always

Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray.

Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done.

On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag.

comfortable seats

I will definitely be a return customer.

good service

Seats a little cramped

Flight attendants friendly and helpful.

My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight.

Seat Assignments were not done due to overbooking of flight. Given Emergency Riw seat finally but seat was damaged. Cushion not staying on seat. Food service was slow and unresponsive- ran out of food non-veg and staff were playing favorites with giving out food. Quality has progressively been declining and this flight sealed the deal for me - Vistara airlines from now on.

See above

Great crew..comfort

Long wait n time.but i would say that was negated as we reached half hour early...

Decent crew...great food..

Entertainment options werent the best..

On time service

Request for Oriental vegetarian not served

The dedicated check in area that led to its own screening and immigration

Food service was a little slow, not a good selection of movies

Super delayed.

We boarded on time, the crew were fantastic...very friendly and helpful. Food was plentiful but the salmon was somewhat dry. There were other options offered. The entertainment system worked but some more recent movies would have been appreciated.

Quite quick -clean aircraft

Terrible entertainment options

Overall we had wonderful experience. Good service, food good, good entertainment, courteous staff. I recommend this airline.

Can't say anything.

Entertainment system did not work at all during this 14 hr flight

Route map is not working and food was not great

Business Class

He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me.

Food Seats cramped

Nothing special

At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs..

New plane and spacious.

No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it.

Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water.

There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies.

Flight time

Movies selection was great.

Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines.

Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket.

It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire.

Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.

Need more movie options. Presently 95% movies are one or more year old.

Good

Good

Nothing

Food Seats cramped

Excellent as well!

Everything good as well.

No onboard entertainment

Everything was great!

Nothing!

Full plane yet service went well.

Pulling out of charge cords and ear phone so early in the landing process. Both time 30 minutes before landing. Should do landing check closer to touchdown.

The flight is not too busy

I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.

Nice new airframe, for what that's worth. Staff are attentive, friendly.

Atrocious legroom & my legs are NOT long; like being in a stress position entire haul. BRUTAL. Flown many airlines to SEA, this was so bad it shocked me. The food (every 'meal' was poor, gross all-around but the "bacon & eggs" ....the egg didn't taste like real egg, bacon left raw. Inedible. The one exception was the chicken breast, that was actually a good standard... but they never have enough for everyone, and the rest of the meal was inedible. Almost no snacks offered, variety of drinks non-existent.

Friendly staff

Taking a bus to the plane

They were polite.

Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want.

Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket.

It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire.

check in went smoothly. helper was friendly and helpful.

Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water.

There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies.

Easy ride

N/A

China Southern's people in Guangzhou are helpful and attentive. The boarding process goes as well as it can when boarding a plane that seats over 500 people. I enjoy flying on the upper deck of the A380. Even though the entertainment system went out late in the flight, it couldn't overcome the helpfulness, and friendliness of the flight attendants. China Southern's flight attendants are the best in the world.

The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding.

There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time.

Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight.

Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.

Need more movie options. Presently 95% movies are one or more year old.

Nothing

The crew were lovely. Great service from crew and good food.

The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together.

Good