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Pathetic flight ..won't travel again and won't recommend anyone

There was nothing that I really liked. Either it was okay or poor

1. Toilets - poorly maintained 2. Food - Bad taste and bad choice of menu 3. Poor entertainment - the screens did not function properly 4. Crew- the crew did not come to resolve the issues of poor screens 5. No Wifi 6. Overall cleanliness - poor Air India, You got lots to work on!

The food was bad though i traveled business class.

The person I was assigned to sit next to. We were compatible.

We were supposed to land an hour before we landed but spent so much time in the air just circling. Very annoying.

the flight staff and comfort was excellent.

You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing.

Nothing. Acted like it was their first week as an airline.

Priority service was not. Forgot to get wheelchair ordered, so we were late from lounge to gate. Priority not... last to be off at destination. No jetways either at Shanghai or LAX. Got bussed from what seemed 30 miles away. Meals were not as ordered. Bottom line-when you pay triple for business class service, you should get it!

Crews and stff were very helpful and accommodating.

Just the long distance and long flight, but until they can "beam us up" there is no getting around that.

When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer.

New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good

Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months.

There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan.

The staff were nice.

Everything except the staff

Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way.

I reserved a window seat on this site but was given a middle row instead when I checked in.

Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok.

I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time.

Food was very poor.

They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!

Overall smooth flight and pleasant staff

Seats weren't totally clean

Very unorganized boarding process.

Being stuck on the runway for more than 7 hrs with "mechanical problems" was to much!! Than getting off & told to wait from 8pm till 3am for next flight had to sleep on the airport floor!! Was told we couldn't leave because no one to check us in at 3am! I'm only 10min away from airport!! Then when I finally got to Manila they left my bags in Korea! I had to wait till midnight before I could get my bags!! So i couldn't get a flight to a smaller island I was heading to! To meet friends they totally screwed my vacation!!

Great staff

Attentive service, very detail oriented to avoid any mistakes for the traveler

Planes r great service is good

We did not like the food but they did give us other tray when we told them we don't like the smelly fish

Seat and space friendly workers.

Food could be better

Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department.

Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier

I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great

Good on the plane and in the business class lounge was excellent

Mobility service help. Ground staff service with a smile

Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties".

Ground Staff

Food Service. So so inflight crew service

On time, friendly staff

Taking a bus to the plane.... very crowded

The crew was very nice.

This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight

Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners

Good service

Each flight there was cigarette smoke that would occasionally come through the ventilation as if some of the crew was smoking or someone in the bathroom was smoking, but I have not experienced this with other airlines.

Pathetic flight ..won't travel again and won't recommend anyone

The food was bad though i traveled business class.

Food , perfect timing , very comfortable even in economy , very friendly staff

Nothing specific

Just about everything

The food

New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good

Colombo - Doha flight service not as not good. Delay in serving food and drinks. Bread served after I completed my dinner. No water supplied. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months.

Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English.

Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber

Food of course

Excellent - Arrived half hour ahead.

* We were not able to check-in and change the seat on line in advance.

Good space, good food, good entertainment!

When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

Taking a bus to the plane.... very crowded

Food , perfect timing , very comfortable even in economy , very friendly staff

Nothing to mention here . . Need to type 50 chars

Pathetic flight ..won't travel again and won't recommend anyone

nothing outstanding

In a 14 hour flight if your monitor is not working, you just sit and stare at the screen, remote had some buttons broken, touch screen was not working..... imagine how you would feel. these are basic things that is necessary in a direct long flight....which were missing.

The food was bad though i traveled business class.

Very unorganized boarding process.

My seat reclined more than usual

Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it

The flight attenants beautifull

English subtitles for movie collections

Being stuck on the runway for more than 7 hrs with "mechanical problems" was to much!! Than getting off & told to wait from 8pm till 3am for next flight had to sleep on the airport floor!! Was told we couldn't leave because no one to check us in at 3am! I'm only 10min away from airport!! Then when I finally got to Manila they left my bags in Korea! I had to wait till midnight before I could get my bags!! So i couldn't get a flight to a smaller island I was heading to! To meet friends they totally screwed my vacation!!

Seat and space friendly workers.

Food could be better

The food was wonderful.

Clean airplane and ver polite crew.

Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference.

Thank you very much. Im so Happy

The staff were nice.

Everything except the staff

Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber

Food of course

Quality of food has really gone down. Quite disappointing.

There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer.

All went great

I liked all - end to end excellent service

Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way.

The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either.

Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck.

I reserved a window seat on this site but was given a middle row instead when I checked in.

Pathetic flight ..won't travel again and won't recommend anyone

There was nothing that I really liked. Either it was okay or poor

1. Toilets - poorly maintained 2. Food - Bad taste and bad choice of menu 3. Poor entertainment - the screens did not function properly 4. Crew- the crew did not come to resolve the issues of poor screens 5. No Wifi 6. Overall cleanliness - poor Air India, You got lots to work on!

Average - advantage is non stop n timing

Crew attitude, food, aircraft condition

Nothing specific