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Pros: Snack was great

Cons: I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty

Pros: Food & entertainment are okay like the usual.

Cons: Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear.

Pros: A young very professional crew made the journey a pleasant trip

Cons: Nothing really

Cons: Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside.

Pros: Excellent crew!

Pros: Great experience all together

Cons: Cabin to hot

Cons: Airline provided no water on a 5 hour flight and wouldn't accept credit card or dollars, only baht. Since I was leaving Thailand I had none so the told me to drink from the sink by the toilet that said "do not drink."

Pros: The crew were friendly and the flight was smooth.

Cons: The seats were small, I couldn't find a way to sit comfortably. I think they might have been better than other budget carriers, but still too small for a 180cm person. They were missing some food items, disappointingly.

Cons: Two separate tickets. Had to collect luggage, clear immigration & customs then check in again. Booked with just over an hour between flights, gate shut 40 minutes before flight. Not possible to make connection. 2 hrs with your partner...bad news

Pros: Crew was excellent. Entertainment choices were excellent.

Cons: One both flight my food preference was gone before I could choose.

Cons: Boarding had two long lines for economy. Not clear what the system was. Could have been a bit more organized

Cons: The in flight entertainment is very old.

Cons: The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it

Cons: Working entertaining systems

Cons: The crew is not organised and not giving good hospitality and especially they are unaware of food what they are distributing

Cons: The runway lights at lucknow airport caused the plane to turnaround

Pros: Smooth flight, good service

Pros: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.

Cons: Need more movie options. Presently 95% movies are one or more year old.

Cons: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.

Pros: Everything was great!

Pros: Acceptable but not exceptional as expected

Cons: Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it.

Pros: Seats are comfortable. The crew was nice.

Cons: They never check passengers, if the seatbelts are on.

Pros: The plane didn’t crash and we made it to our destination

Cons: We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good.

Pros: Brand new planes

Cons: Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact

Pros: Boarding process and crew are okay.

Cons: Sat at exit row, great legroom but no reclining. Seat itself was not comfy.

Pros: Crew are nice,but the seat need to improve

Cons: The seat need to improve

Pros: The people at the check-in desk.

Cons: A light snack and drinks would have been good. Even just water.

Pros: Smooth process all the way from check in to seating to disembarkation

Cons: none

Pros: On time

Cons: Everything. Bad business class food. Old movies. No inflight service.

Cons: Flight was late and because of that we missed adelaide flight

Pros: Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.

Pros: Very friendly and attentive crew. Good entertainment options.

Cons: Business class seat is OK, not great - fine for 3.5 hour flight

Cons: Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes

Pros: There was a lot of leg room and updated features. Also the candy they gave out was good.

Cons: The food was not to my liking,

Pros: I loved the film with kabuki characters to introduce safety procedures.

Cons: More seating room, better ventilation.

Pros: Crew was very friendly and the service was reasonably good.

Cons: Seats were not very comfortable.

Pros: the food was god. the crew was very accommodating

Cons: Very little leg room, no complimentary water or snack.

Pros: It was awesome, everything was great....

Cons: There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite.

Pros: Brand new planes

Cons: Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact

Cons: We missed the connecting flight because of late departure in Chicago In india we are kind of staying the airport for our Chennai connecting flight We are here to attend my nephew’s wedding but we will miss part of the event due to this

Cons: Food wasn't good at all, so if you improve the food quality, that would be much better experience.

Cons: The entertainment system doesn't work at all.

Pros: Good value/price. Baggage retrieval time quick.

Cons: Flight delayed.

Cons: my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight

Pros: Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!

Pros: Friendly staff and decent size.

Cons: Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that.

Pros: The crew was very friendly and attentive. They look after the customers.

Cons: I can't think of anything that could have been better.

Pros: Plenty of leg room.

Cons: NA

Pros: Good

Cons: Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats.

Pros: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.

Cons: Seat was crazy small! Couldn't even cross my legs.

Cons: Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel

Cons: Everything

Pros: The crew was extremely hospitable, and the food was excellent.

Cons: Did not departure on time