|Top route||Hanoi Noibai to Ho Chi Minh City|
|Top airport||Ho Chi Minh City|
Pros: Worst Airline Ever
Cons: Vietjet needs to update their refund policy
Cons: We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2).
Cons: Get more Customer Services training for the better and for the next level of international services provider....
Cons: Flight was delayed - be on time
Cons: Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!
Pros: Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam.
Cons: Take off on time, not 45 minutes late.
Pros: Clean plane
Pros: The food is good. Air crew is nice.
Cons: Worth for money we paid
Pros: Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process.
Cons: I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!
Cons: Boarding on time instead of delay twice
Cons: should be on time
Cons: I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free.
Pros: The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier.
Cons: Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck
Cons: Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time
Pros: Fast and efficient and low cost budget
Pros: Nothing really impressive.
Cons: The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work
Cons: Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy
Sardines and no water
Cons: No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service
Pros: It was on time for a change
Cons: The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?
Vietjet disappoints again
Pros: It was a direct flight to Phuket
Cons: Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays.
Cons: Delays with no explanation or expected timing
Pros: Quick flight
Cons: It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's.
Smallest seat pitch I ever had. Make seats so that they don't recline
Pros: Flight Cree good
Cons: Seats, no jet ways to board or deplane
Cons: Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process.
Cons: Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention...
Pros: Plane was clean and boarding was efficient. Good value. Flight was on time.
Cons: Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable.
VietJet Hai Phong to Da Nang
Cons: No online check-in. Flight was late. No legroom.
Consistency goes a long way
Cons: Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all.
Pros: Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room.
Cons: Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!
Commencing operation in 2011, Vietjet Air offers a wide range of domestic services across Vietnam as well as international destinations throughout Asia. The majority of flights are scheduled out of its base in Hanoi; however, a secondary hub in Ho Chi Minh provides an easier link to countries south such as Indonesia, Malaysia and Singapore.
Offering competitive prices to passengers and minimal services, the airline has developed a strong customer base within the low-cost market. It has introduced Thai Vietjet Air as a subsidiary, which focuses on domestic flights within Thailand. In 2015 it was crowned the Best Asian Low-Cost Carrier at the TTG Travel Awards. A codeshare agreement is in place with Japan Airlines, which provides more flexibility to customers for both domestic and international trips.
The fleet of Vietjet Air is made up entirely of Airbus airplanes. Flying both the A320 and A321 models, the aircraft are capable of transporting between 180 and 230 passengers. The carrier became the first to fly the A320neo model in Southeast Asia. The livery of the airliners features Vietnam’s national colors of red and yellow. Keep an eye out to see if you travel on a specially marked A321-211 plane, which is decorated to celebrate 45 years of diplomatic ties between France and Vietnam.
If you would like to upgrade from the standard Economy Class, a separate ticket class termed SkyBoss is available. You will have access to an exclusive lounge prior to your flight, which is equipped with complimentary food and magazines. Seat selection and check-in priority is also afforded.