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Cons: "Everything"

Cons: "Food could have been bit better."

Pros: "Yes"

Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"

Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"

Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."

Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."

Pros: "The crew was amazing, polite and efficient"

Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"

Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."

Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"

Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."

Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"

Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"

Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"

Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."

Pros: "Not at all"
Cons: "Everything"

Pros: "Very good crew"

Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."

Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."

Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"

Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."

Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."

Pros: "Nothing"
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."

Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"

Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."

Pros: "The air hostesses were very warm and friendly."

Pros: "Service was good"
Cons: "Flight was delay that was not good"

Pros: "everything went smoothly.. good service, good food"

Pros: "Was a very good experience. Staff was friendly and organized. Food was good."

Pros: "Free upgrade to first class for no apparent reason"

Pros: "The best airline in India... by far!"

Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."

Pros: "They had a check in/ luggage drop before the AirTran"
Cons: "Nothing"

Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."

Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"

Pros: "Boarding and crew were great."
Cons: "Food can be improved."

Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"

Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."

Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."

Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."

Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"

Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"

Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."

Pros: "The best airlines"

Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"

Cons: "It was good value for option With in flight catering"

Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"

Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."

Pros: "Very helpful and kind crew. On time boarding and departure."
Cons: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."

Pros: "smoothing take off and landing"
Cons: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."

Cons: "It was all good"

Cons: "Qatar Airways... Never to expect more"

Pros: "Every things was great ."

Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."

Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."

Cons: "Thank for everything it is excellent"

Pros: "No leg space"

Pros: "Much better than average meals"
Cons: "more cell phone charging stations at the airport"

Cons: "Good job keep it up"

Cons: "Seat comfort was not very good.. and food was bad"

Pros: "service attitude"

Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."

Pros: "Own entertainment device"
Cons: "No snacks"

Cons: "TOOO long."

Pros: "God was good. Staff was efficient"
Cons: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."

Pros: "Staff was courteous"
Cons: "My meal preference was not available."

Pros: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Cons: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"

Pros: "Excellent entertainment very friendly crew"
Cons: "Food...again"

Pros: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Cons: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."

Cons: "No internet"

Pros: "Food"
Cons: "Bathrooms"

Cons: "The food options was bad...during my trip asked for certain meal they claim that they are out of it. I also did not like how they check you into room in Doha & Chennai way before boarding time that time could have used for shopping instead of sitting in the room."

Cons: "Plane was full with some annoying passangers near me. The plane was not very new/clean."

Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."

Pros: "Hindu meal only be vegetarian"
Cons: "All is good"

Pros: "the attendants were always on top of things. One of best overall flights ever."

Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."

Pros: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Cons: "Seat width is always an issue in economy, but nothing unexpected."

Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."

Pros: "Staff were professional, food was good and seats were comfortable."

Pros: "Got upgraded to Business Class :-)"
Cons: "Not much of Movies options to watch"

Cons: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."

Cons: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."

Pros: "Crew was great. Very helpful and caring"
Cons: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"

Cons: "Luggage was lost"

Pros: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."

Cons: "Boarding in India is never smooth, no difference here"

Pros: "Excellent"
Cons: "good"

Pros: "Service & cleanliness."
Cons: "Nothing I remember."

Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."

Pros: "The crew were highly welcoming and nice."
Cons: "The Oryx screens had a lot of glitches and the brightness was very poor. It wouldn't let me change the language and the controller was stuck."

Pros: "Nice aircraft."
Cons: "Gate security at Doha was too disorganized - could have let passengers know put everything in bag instead of at last minute having to put wallet, passport, etc in open bin and be afraid it would get stolen or misplaced."

Pros: "On time"
Cons: "Food is so bad and it's finish quickly and there's no Choice is. And there's one point Why the flight stops tow times in Vietnam going and back It's should one time and back to Doha"

Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."

Cons: "Worst customer service"

Pros: "We liked how attentive your crew members were"
Cons: "The flight we took out from Doha to India was a bad experience the boarding was not handled well and the crew in that flight were not attentive."

Pros: "Check was extremely slow & delayed"

Pros: "Again, the flight attendants were so sweet and nice and hospitable."
Cons: "The sitting quarters were so cramped. Maybe next time I'll save an additional $500 to go up a class but it was so smashed. It did not leave room for me to use the desk to eat or use my laptop."

Pros: "Crew was amazing"
Cons: "Seat was very uncomfortable"

Cons: "No"

Pros: "Lots of leg room"
Cons: "Food. Screens weren't working properly"

Pros: "They loose my luggage"
Cons: "They loose my luggage"

Cons: "Good"

Cons: "Plane was too cold. Asked staff to adjust but still to cold."

Pros: "Short flight"
Cons: "Coffee wasnt an option! The staff looked tired and bored."

Cons: "The airplane is old!"

Pros: "Not bad comparatively morning flt kolkata to cmb.crew is good.clean"

Pros: "Inflight Entertainment and seats."
Cons: "None"

Pros: "Good seats with leg room."
Cons: "None"

Pros: "Flight Crew was excellent"

Pros: "Crew was that much friendly."
Cons: "Not mine type food (just a suggestion please to have sri lankan varities)"

Pros: "overall"
Cons: "seats are small but otherwise it is 5 star airline. love Srilankan."

Pros: "Uniform of the crew is nice."
Cons: "The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!"

Cons: "Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats."

Pros: "The service and crew were excellent!"
Cons: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."

Cons: "Flight was late and because of that we missed adelaide flight"

Cons: "The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected."

Pros: "comfortable timing for india."
Cons: "1.we seated at UL 604 / 52K video was not updated , one one movie was displayed. 2. Crew was asking options i food ( non veg ) but they ere delivering what they had , question is why they asked option when they don't have option of serving. 3. Crew was pathetic. They discriminate with respect to whites and Indian's. Its really bad."

Pros: "Nothing really stood out. Having a pillow and blanket for every seat is a plus."
Cons: "Plane wasn’t cleaned very well, trash in the seat back pocket. Was given a meal that wasn’t on the menu and was unedible. At the end of the flight they spray air freshener down the entire aisle which is very concentrated."

Pros: "All went well"
Cons: "Flight started on time, landed earlier, nice crew and good food good food."

Pros: "Srilankan Airlines's food was one of the best I've had. I've flown on over 50 airlines and was happy to see that the food was not processed junk as you find in most airlines. The ingredients seemed fresh. The crew were awesome: polite, kind, and considerate. They were eager to accommodate passengers' requests. The jets were new and clean. The entertainment system was touch-screen."
Cons: "The passengers were loud and ill-mannered. They gave the crew a tough time. These complaints, of course, is not a reflection of the airline."

Pros: "Nice lounge. Good food. Friendly staff"
Cons: "Flight was late, may not be their fault"

Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Cons: "Nothing!"

Pros: "Like fying in the dark ages. Our first leg crew did a great job and offered first person information about what not to miss on our tour. Pretty much everything else went from bad to worse!"
Cons: "Our bags got lost on arriving flight and in this day of advanced technology and airport security, no one could even tell “where” our two pieces of luggage was located for 4 days. Needless to say our one time trip to Sri Lanka didn’t happen the way we planned."

Pros: "On time, efficient, served a light breakfast"
Cons: "Would have looooved a coffee :P"

Pros: "Crew are very polite. Fast response."
Cons: "Entertainment for movies no so much update."

Cons: "There were no blankets and my wife found it very cold"

Cons: "No headphones were given.. No entertainment"

Pros: "This was my first time flying in and out of Colombo and on Sri Lankan Air. I was impressed by the staff, the service, and the in flight amenities, considering it was a short 1 hour flight from Colombo to Maldives."
Cons: "I had no dislikes in this trip in particular."

Pros: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Cons: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."

Cons: "Friendly and professional staff. Boarding process was smooth. Did not expect any refreshments for a 1 hour flight. What was given was not that good."

Pros: "Business class makes all the difference. Service excellent."
Cons: "Gate area. Flight delay due to air traffic issues. Use of remote gate stand at Colombo."

Pros: "1st time on Srilankan, it was good. Would fly again"
Cons: "The boarding pass checker at the gate was all grumpy! Do folks in South Asia lose anything if they smile and greet a passenger? Perhaps she hates her job?!"

Pros: "So good"
Cons: "Everything ran smoothly"

Cons: "SriLankan Airport and cabin attendant behave was very poor."

Cons: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."

Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."

Pros: "Everything is perfect. ... excellent food"

Pros: "Nothing"
Cons: "I had excess luggage and I knew I had to pay for it, I was fine with the fee they quoted. I gave them my American Express card and they did not have the facility to charge that card, how do they not have the ability to use s major credit card at the Bangalore international airport??????? They gave me such a hard time I thought they were going to kick me off the plane just because they had short coming. I had no problem paying the quated amount, since they had the short coming they were blaming me. After a lot discussion/arguments I was able to find a Visa card on me and pay for the excess luggage, but its your short coming and not mine as I had no problem paying the fees yet I was treated badly. What if I did not have a Visa card then would I have been kicked out the plane for something the bangalore international airport have problems. No one should be blamed for issues you have. I had no problem paying to fees... you had the problem that you could not use a major credit card, when there are small markets on the street that can use the American Express card. You should be able to charge people American Express card this is a large international airport with loads of expats living and traveling in and out of Bangalore I hope you look into this instead of just asking for feedback and not doing anything about it. Thanks you, Chrishanthi Fernandopulle"

Cons: "No entertainment for 3.5 hours flight from Colombo to Dhaka"

Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi on the bus from Plane."

Pros: "The food, the entertainment system and the seat"

Pros: "Food was good, entertainment system also, and in economy class the seat was finally not that small."
Cons: "A small delay at departure du to late arrival of the plane."

Pros: "the ladies were beautiful in their saris, flight left on time, boarding was easy, lunch was decent and price was good. would fly again!"

Pros: "Good helping staff"
Cons: "Small flight, leg space in economy class was just little. Legs touching the seat ahead. So less comfort."

Cons: "Sri Lankan seems to fly very old A320 aircraft on this route, at least for the daytime flights, and these have limited comfort in business class and rather small entertainment systems by today's standards. But it's surprising that the food quality is also poor because Sri Lanka has such amazing cuisine as a country."

Pros: "Food - excellent Entertainment - good choice of films Crew - Friendly"
Cons: "Some crew members are really rude. Asked for a juice and one of them turned as if she didn't hear me. If you can't handle passengers, why become a flight attendant in the first place?"

Pros: "The cabin crew was first rate. They were very observant and answered all needs!"
Cons: "Nothing bad about this flight. Will happily fly with them again!"

Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"

Cons: "Extremely bumpy take off and landing. The pilot could do better."

Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"

Cons: "The ground crew in Mumbai let on a very drunk group of men who became more and more problematic. Eventually they had to be removed which let to a further delay to an already delayed flight. Bad"

Pros: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Cons: "Entertainment option via app."

Pros: "Flight delay"
Cons: "Flight delay"

Cons: "No entertainment very bad seats no blanket when asked for"

Pros: "Amazing crew."
Cons: "Better comfortable plane"

Pros: "nothing, they did provide us with refreshments for flight delay."
Cons: "everything has to be improved"

Pros: "Nothing"
Cons: "To avoid travelling by indigo would be better"

Pros: "Everything"
Cons: "Nothing I didn't like"

Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."

Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."

Pros: "Cleanliness, quality of service and the attitude of cabin staff."
Cons: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."

Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."

Pros: "Comfortable"
Cons: "Check in swiftness"

Cons: "Waited close to an hour for collecting baggage at the terminal"

Cons: "I wish Indigo flight get in-flight internet."

Cons: "Food variety"

Pros: "Good service"
Cons: "None"

Pros: "Very good cabin crew"

Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."

Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."

Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"

Cons: "Flight delayed and no info"

Pros: "On time"
Cons: "Courteous and efficient staff."

Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"

Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"

Cons: "Nothing to remark"

Cons: "delay"

Pros: "No delay proffesioal staff and efficient work and space"

Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."

Pros: "Everything except boarding"
Cons: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."

Pros: "On time and before time"

Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"

Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."

Pros: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."

Pros: "All great !"

Cons: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."

Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."

Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."

Pros: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Cons: "No refreshments available for the return flight."

Pros: "As above"
Cons: "As above"

Pros: "Time keeping and professional experience"
Cons: "Nothing"

Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."

Pros: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Cons: "Nothing specific"

Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."

Pros: "Honestly nothing"
Cons: "This is the worst airline i have ever traveled. Indigo change their flight times many times and they canceled the flight twice hence i will never book this flight in future"

Cons: "The chicken Junglee sandwich was stale hard and really dry."

Pros: "Clean and comfortable"
Cons: "No free snacks or food/drinks of any kind :("

Pros: "Service"
Cons: "No comment"

Cons: "They sent my (and others’) baggage back to Chennai and I am leaving the country today . They held us on buses without opening the doors during corona virus crisis ."

Pros: "Excellent crew!"
Cons: "Boarding in a bus is a bummer"

Pros: "Amazing crew. Professional"

Pros: "Nothing"
Cons: "Never fly spicejet"

Pros: "The crew was amazing but the seat was too close, very little leg room"
Cons: "Food was strictly Indian, not for an international chooice"

Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."

Pros: "The Spicejet staff is very uncooperative . They failed to keep their promise to help change the departure date because of death in the family. They said they will help me change the ticket although I was willing to pay the penalty. Kayak should investigate this ad try to help customers PNR LDGLGQ Ref letter for complaint to Spicejet customers care 04972182 Mahfuzur Rahman Tel 901 2384134"
Cons: "Avoid recommending these agencies for the above mentioned problems. And help reimburse my money Mahfuzur Rahman."

Cons: "No Entertainment very noisy plane ..didn’t give a blanket also"

Pros: "The flight was on time"
Cons: "The boarding could have been swifter."

Pros: "Nothing much - just value for money."
Cons: "Seat in front of mine was broken - too leaned backwards to me. Though they notified to prepone the flight time by 15 minutes but in reality it was delayed by 20 minutes!"

Pros: "No use of booking spicemax .. you are treated just like another passenger. No priority on anything."

Pros: "The crew was professional. It was an ATR - which are not known for their comfort."

Cons: "Rude unresponsive and uncaring. I will never fly SpiceJet again."

Pros: "Direct flight to Delhi"
Cons: "Flight crew was almost rude. No communication from the flight deck to the passengers"

Pros: "Good crew"
Cons: "Hygiene"

Pros: "Except that it was a cheap flight, I cannot say if I liked anything."
Cons: "Seats are very uncomfortable and small. Food is not good at all."

Pros: "Amazing crew"
Cons: "Free orange juice"

Pros: "Friendly but brisk crew on time arrival in Malé"
Cons: "Hectic boarding, tiny plane (Q400) on an international flight, when going from COK To MLE, fly indigo bc better boarding and more comfort bc A320. SpiceJet used a bus gate, had terrible legroom,"

Pros: "Cancelled the flight"
Cons: "Airline needs to stick to their time table."

Pros: "Everything was great"
Cons: "Food"

Pros: "It was an instrument of torture with so little leg room, I thought it was a joke at first. This, like other scummy budget airlines ram as many rows of seats in as possible, to make more more money. Pure greed scumbags; another airline on the no fly list for me."
Cons: "STOP RAMMING THE AIRCRAFT WITH AS MANY ROWS AS POSSIBLE. It’s torture for anyone without midget legs. DO NOT fly with SpiceJet if you have the nerve to have been born tall. It should be illegal"

Pros: "Good flight"

Cons: "There was an hour delay which the ground staff nor the airlines bothered to inform the passengers"

Cons: "We had to pay 14,000 rupees more"

Pros: "Nothing"
Cons: "Check-In in Bangalore was a long tedious process. Boarding process was alright. Onboard service was at par with indigo and go-air. Luggage came out late at Pune airport. This experience was good enough to never fly spice jet again."

Pros: "Flight was good"
Cons: "Poor service by the airline desk staff. They have no consideration for international passengers on baggage weight."

Cons: "Spicejet didn't except my payment through Kayak and I had to pay twice. Because the travel agency paid with a different card than mine. It was a very unpleasant experience."

Pros: "Flight attendants friendly nature"
Cons: "Boarding annoucenrs, Hot inside the plane Because AC was not turned on till after flight take off"

Pros: "Faster than driving from Chandigarh to Delhi Great value for price for flight Great service"

Cons: "Had to wait for check in Luggage for 45 minutes. Aircraft crew were rude. Ground staff had no clue about delay in getting luggage"

Pros: "I got a seat in the exit row, so was fine with leg room. Checking a bag, even though I had not pre-paid to do this, was easy and didn't cost anything."
Cons: "Give out free water - the air inside the plane was stagnate and dry."

Pros: "Food not ordered No entertainment so cannot scorej"

Pros: "Friendly cabin crew, specially Ms Nandini. Food was okay."
Cons: "Tightly packed 737-800 with189 seats! Seats 1A-C were right next to the front door, and I couldn't stretch my legs in 1A. Narrow cabin luggage space."

Pros: "People are nice. Im india delays are more common than on time. But comparing to others such as indigo, this is a better airline."
Cons: "Quality of air is low to unhealthy."

Pros: "Punctual and safe flight. Regular service for a budget carrier."
Cons: "This is not a good choice for international travelers. Spicejet is a low cost carrier with a 15kg baggage allowance. I guess most international tourists like me have more to carry. I had 23 kg and ended up paying almost twice the amount of the ticket price. So I think it is better to fly with regular carriers such as Air India."

Pros: "Flight fine but shocked to hear they had no bottled water on board."
Cons: "No bottled water on board at all. Appalling."

Pros: "Seamless check in and check out."
Cons: "Everything was good. Can't complain. My legs are just too long to fit any airline seats comfortably."

Pros: "Nothing"
Cons: "Hopeless and endless waiting time !! I would have rather reached the destination faster by railways rather than flying"

Pros: "Low cost, kept the information up about delays"
Cons: "Delayed in total by 4 hours for a 55 min flight. Missed a whole day of vacation as instead of arriving at 1pm, we got there at 630pm."

Pros: "Not a lot. . They served drinks but 15 mins before landing when pilot was about to start his landing announcement. The crew did try hard though."
Cons: "Crowding, boarding procedures, no seat belts for infants."

Pros: "Not much. A seat? Free cup of water? The 737? Safety. The drill, and cabin check, was mostly up to international standards. The crew were trying hard."
Cons: "No seat belts for infants. No actual control over size or number of hand baggage. The 15kg weight allowance for stowed baggage (that no one told me about) but I did like the way one could pay for excess at the check in desk. strange that refreshments were served 15 mins before arrival exactly when the pilot started his landing announcement on both legs I travelled. On the longer leg they were also offered earlier it is true, so it seemed especially odd to serve again then."

Pros: "The Flight was comfortable and our Infant Kid enjoyed the flight"
Cons: "Tuticorin Ground Staff Mr Lingadurai was very RUDE"

Pros: "Service was good."
Cons: "On a flight that costs roughly 9,000 INR, for one way, it is completely unreasonable for them not to provide food. Granted, it was booked at the last minute, but as a token of good will for the amount of money we are putting in, they should provide food for them."

Pros: "On time courteous staff"

Pros: "The seating is fine and yhe crew is polite"
Cons: "The aircondition is not working and very hot."

Pros: "Friendly staff, helpful. Quick boarding and departure."
Cons: "Gate changed 3 times and ended up being incorrect. Not much room on the small plane."

Cons: "The air lines third party vendor haven't provided the booking confirmation until the end which was hectic for us , the vendor is kiwi.com"

Pros: "Nothing"
Cons: "Nothing"

Pros: "Air flight girks"
Cons: "Rude on ticket counter. I am English speaking, He was insisting me to understanding in TAMIL. WEIGHT LAGUAGE MORE KG to make money. Lie to give me a window seat."