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Cons: "Vegetarian meals"

Cons: "Flight attendants have limited English fluency."

Pros: "Yas"

Cons: "Airport arrival experience at passport control was terrible"

Cons: "All gy"

Pros: "The food was good. The staff very friendly."
Cons: "Nothing"

Cons: "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"

Cons: "Leg room Food choices"

Cons: "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"

Pros: "overall it was ok but the service between chicago-istambul and return is superb"
Cons: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"

Pros: "Sfo-ist I would rate 5 stars, great hospitality and food. IST-SFO 3 stars, bad food, not a welcoming staff."

Pros: "The food and quality of the flight was incredible."

Cons: "You broke my suitcase"

Pros: "Everything was exceptional"

Pros: "Never fly again"
Cons: "Nothing"

Pros: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Cons: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"

Pros: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Cons: "Long layover in Istanbul."

Cons: "some staff spoken English was not upto the mark"

Pros: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Cons: "Turkish now joins the sad club of airlines that charges for better seats."

Cons: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."

Pros: "Boarding was easy"
Cons: "Food, service and very mean crew. Upon landing in Istanbul no guidance is provided about your next flight and nobody helps. Very crowded and small airport."

Pros: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."

Pros: "Staff was courteous and wore smiles..."
Cons: "The food could have been better..."

Cons: "Hardly any leg space"

Cons: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."

Pros: "On time."
Cons: "Seats are a bit old."

Cons: "Cleanliness of the aircraft, service of the crew members"

Pros: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Cons: "The boarding can be better organized. It can be chaotic and disorganized."

Pros: "Traveling business class makes all the difference, as it should. Trolley service lets one see and choose a meal. Attendants were very nice and helpful. Also, the Turkish Air Lounge in Istanbul is incredible and almost worth a destination in its own right."

Pros: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Cons: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."

Pros: "Great entertainment, very friendly staff, decent quality planes , good beverages"
Cons: "below average food . Particularly for health conscious people."

Cons: "Pathetic vegetarian food."

Pros: "Good filling i"

Pros: "I had a ticket for the 7th and there was no flight on the 7th. I ultimately flew to JFK instead of IAD causing a lot of problems for me and my family that was to pick me up. Not sure I will fly Turkish Airlines again"

Pros: "Service"
Cons: "N/A"

Pros: "Good food. I would say there is scope for improvement on wines"

Pros: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Cons: "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."

Pros: "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
Cons: "I feel the food could have been better."

Pros: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Cons: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."

Pros: "Courteous service, good food and fine entertainment options."
Cons: "The USB charging port wasn't working."

Pros: "Seat comfortable good leg space"
Cons: "Food quality and selection of items and taste"

Cons: "Employees didnt look or act very welcoming. Very little food."

Pros: "I really appreciated the service. I asked questions that were real to me but could come across like childish and the staff took great care of me."

Pros: "Service"
Cons: "Old plane"

Pros: "Duration of the flight is good."

Cons: "Staff on Istanbul airport is rude. They don't respond to people"

Pros: "EXCELLENT AIR LINE"

Pros: "On time"
Cons: "Food chairs"

Pros: "Entertainment system, food"
Cons: "Announcements illegible"

Cons: "Friendlier crews"

Cons: "Allow business passenger to use front bathroom."

Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Pros: "Comfort"
Cons: "Internet"

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"

Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."

Cons: "Flight got cancelled"

Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"

Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Pros: "Great plane and staff"
Cons: "Delayed"

Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Cons: "Head support for 6 feet plus people on seats would be good"

Pros: "The friendliness of the crew"

Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"

Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."

Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."

Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."

Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Cons: "Lost all our bags so couldn’t ski"

Pros: "Friendly staff"
Cons: "Security check at gate; No priority"

Cons: "Inflight was better than I expected. But needs upgrading air crafts."

Pros: "Friendly and efficient crew. Flights were on time if not even early."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Pros: "Everything is alright"

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Cons: "Flight departed 35 minutes late"

Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."

Pros: "Friendly staff, good service and on time departure/arrival."

Pros: "Booked extra room seat which gave me good room for seating"

Cons: "Please Endeavour to put the expiration date on the food served in the flight."

Pros: "Lovely staff, good food, great movies."

Pros: "Very friendly staff"

Pros: "Consistently high standards"
Cons: "Nothing"

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Cons: "OLD plane without comfort or entertainment"

Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"

Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."

Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"

Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Pros: "La ponctualité."
Cons: "Variété des boissons proposées."

Cons: "Flight was delayed for 4+ hours"

Pros: "The crew was OK, but nothing special."
Cons: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("

Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."

Cons: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."

Pros: "Incredible staff. Super polite"

Pros: "Great crews, excellent customer service"

Pros: "Staff were friendly and seats in business were super comfortable."

Cons: "No entertainment facilities"

Cons: "Couldn’t understand announcements"

Pros: "The crew was pleasant and boarding efficient I lucked out with first class"

Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."

Cons: "Boarding at CDG was awfully slow"

Cons: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."

Pros: "Crew was very nice and the food was excellent"

Cons: "wine selection divider between seats"

Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."

Pros: "Crew members"
Cons: "Up to 1 hour late and they leaved my baggage in Paris"

Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"

Cons: "Old plane."

Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."

Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."

Pros: "Plane was comfortable and new."
Cons: "Nothing really."

Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."

Pros: "The space and the people"
Cons: "Nothing"

Pros: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Cons: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."

Pros: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."

Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"

Pros: "nothing"
Cons: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"

Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."

Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."

Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."

Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."

Cons: "Air France lost my luggage and they can't find it in the computer system."

Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"

Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."

Pros: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Cons: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."

Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."

Cons: "The crew was not very polite."

Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Pros: "Standard stuff"

Pros: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Cons: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."

Pros: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Cons: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."

Pros: "Did not fly."
Cons: "Kayak should have canceled my ticket"

Cons: "Enternteiment and seats"

Cons: "More entertainment options"

Pros: "Very nice crew"
Cons: "The boarding process, better seats, outdated entertainment system, & slow Baggage delivery ."

Cons: "Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu"

Pros: "It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money."
Cons: "Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work. Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA."

Cons: "Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow."

Cons: "More latest movies in the inflight movies"

Cons: "Loved the flight however wished the food selection was better in business call. On the way to Mumbai the option and choice was better and tasted good. I was not impressed with selection and taste it could have been better."

Pros: "Comfy seats, pleasent crew, good selection of movies and we got there on time. Bathroom was clean."
Cons: "Food was a little gummy and breakfast was a biscuit and a cream cheese filled pretzel"

Pros: "When i booked on kayak was from 8th August to 18th August when BA booked 8th August to 18th September it cost me extra to come back on monday 20th August £ 1400 extra"

Pros: "We could reschedule it. But only a week later."

Pros: "The crew members were pleasant an helpful."
Cons: "The seats are very hard so I sat on the pillow provided and put something behind my back."

Cons: "There was no wheel chair provided for the passenger even though requested for one in hyderabad"

Pros: "Not much nothing stands out that I liked"
Cons: "The way they gave you snacks almost like throwing them at you."

Pros: "The modern plane and comfortable seats, fast boarding with little queue"
Cons: "The new strange self check in and baggage drop proceedure"

Pros: "Friendly people-excellent ammenitties-great flight. A new & improved airline from prior experiences."
Cons: "Nothing-all was great."

Pros: "The crew was very friendly and accommodating. We had plenty of food and drinks, including wine that was complementary."
Cons: "Not much leg room if you are tall and the person in front of you reclines their seat."

Cons: "They were late by 2 hrs"

Pros: "Highlight of the trip was BA's inflight safety video."
Cons: "I took a BA flight after a while. I had stopped flying BA in flight service and comfort was poor. I travel business class. Seats were dated (seat cushions), plane was dated, inflight entertainment systems dated (compared to most other airlines). Crew goofed up on food. I had a seat change which I informed the Sr Purser who came to take food order, his colleague who came to serve drinks. Still the server gave my food to the other passenger who had requested to change seats. Which resulted in no food for me. They clamoured some meal fro economy class and served so shabbily (only a pic can show how shabby it was - unfortunately I can't attach one here). In spite of all this the purser showed no remorse or offered no apology. I think I made a mistake in choosing BA, should have never come back to them."

Pros: "The efficiency of every sing step from booking to boarding"
Cons: "The type of the people flew with me -loud and misbehaving. Crew couldn't do anything."

Pros: "Everything was okay, except....."
Cons: "I was not happy with the ground staff in Mumbai, for not sending my baggage directly to Toronto, which was my last stop. I had to go through the whole process of checking in again in Montreal, where I could have missed my connecting flight to Toronto. I think your BA staff in Mumbai should be trained better, thanks."

Pros: "Economy plus was great. Economy was a little rough for me as seating was much less comfortable"

Pros: "Because of you he delayed flight from Los Angeles they gave us a new one to Milan which arrived on n Linate instead of Malpensa two hours after my scheduled trip. Not nice"

Pros: "polite crew"
Cons: "old plane, old entertainment systems, no updates"

Pros: "I like that they upgraded the seat. My other flights, however, were garbage. This particular one was pleasant."
Cons: "Dude with stank breath constantly burping in my direction. Not your fault, I know."

Cons: "Food quality was mediocre, choices limited"

Cons: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"

Pros: "The room on plane to Heathrow, wouldn’t know about way back considering I had to rebook onto Air India..."
Cons: "Just the fact that BA decided to hold us in UK for 6 hours to get their full pay and the fact that Heathrow ground crew had not enough de icing equipment and resources were at an all time poor response. Three hour lines for checking on status of bags, status of flights, unable to book a hotel through BA and got nothing from them. I didn’t enjoy freezing and staying there in Heathrow freezing... plus I didn’t fly this flight home due to fears of them not being able to handle a coating of snow versus what loads of snow we recieve in the states. I had to take Air India home to the US AND HATED IT... thank you BA and especially Heathrow Number one for lack of response and total irresponsibility..."

Pros: "Entertainment system worked well and had good selection of movies"
Cons: "Armrests didn't go up which is a problem with a toddler needing to sleep. Seat was broken so that pressure would make it lean back. Left over an hour late."

Pros: "I liked your entertainment , movies, series lots to choose from."
Cons: "Your crew was horrible, I had assistance but they seemed bothered in helping me to help me get to my seat... I pity those who might assistance with that crew on future flights... Hopefully they will get the nicer crew from NY to London they were amazing."

Pros: "Good"
Cons: "Nothing"

Cons: "The food was served twice on the flight, but was almost the same kind of menu."

Pros: "amazingly the flight was only half full ..... seat was comfortable .... had lots of room .... had 3 seats to myself ..... best flight in a long time ....."

Pros: "Great Crew, fast boarding, very accommodating"

Cons: "The passengers on the plane were rude. No consideration for others when departing the plane."

Pros: "The 787s are super spacious!! Economy class never felt so good."

Cons: "The plane was ridiculously freezing cold; the AC was way too low and now I am ill. I complained on numerous occasions but the temperature remained! Also there was hardly any leg room."

Pros: "Staff is always nice. Food service is generally good and the food tasty."
Cons: "Older plane that only upgraded business and first class. Standard class seats and entertainment old and nominally functional. Felt more like a third world country than what I'm used to on BA"

Pros: "Service and food"

Pros: "The long wait at the airport had air conditioning"
Cons: "Webjet.com and me are waiting to get my flight changed by British Airways. I tried to change my flight because of paperwork issues. I was not given any paper to report the issue. I took pictures of myself at the British Airways counter. I called customer service. They told me my contract was with webjet.com. Webjet.com told me British Airways initially reported that it was a no show. (I was at the counter for about 2 hours, and they knew I had a contract with webjet.com). I hope that my contract with webjet.com does not become frustrated because of British Airways interference. I was not even allowed to change my flight to come back at the end of September. It is very likely that British Airways has some part of the money paid to webjet.com. I am still waiting for British Airways to cooperate. I don't understand why webjet.com had to tell me British Airways initially reported my long wait and conversations with their agents for 2 hours as a no show. I can prove I was there and that I talked to their agents. I also have the email from webjet.com in which they told me British Airways was reporting it to the webjet.com as a no show (and they knew I had a contract with webjet.com)"

Pros: "The staff helpful and quick to respond."
Cons: "The incredibly uncomfortable, too narrow, too cramped seats with immovable armrests. Awful!!!"

Cons: "We checked in exactly 2 hours and 30 minutes before scheduled departure time, as previously instructed when we attempted check-in some three-and-a-half hours before departure. Thus we were, I'm fairly certain, the second couple to check in for the entire flight. I asked the agent if the fare we paid allowed us a checked piece of luggage. She said that, yes, we were entitled to one checked piece per passenger at no charge. That being the case, I asked the agent to issue a refund for the two Checked Baggage fees my wife had paid online. She insisted there was nothing she could do about it and it was totally out of her hands. I explained to her my understanding that such refund must be requested PRIOR TO CHECK-IN, but she reiterated there was nothing she could do, and offered no solution whatsoever. In addition, the agent insisted that we were not allowed to carry-on a cabin bag in addition to a personal item. When I asserted my rights (See Note 1), she had the temerity to say "You should know British Airlines' policy if you buy a ticket." Trying another tack, I asked who DID get to use the overhead lockers, since they were only allowing under-seat sized Personal Items to be brought on-board. She replied that the "no cabin baggage" policy applied "after the first 30 passengers boarded the plane." (Please recall that we were the second couple ON THE ENTIRE PLANE to check-in, and thus should make that artificial "cut-off." (Also, as a Million Mile flyer with your partner, American Airlines, I believe we're entitled to Priority Boarding.) Concerned about the valuable items in the cabin bag she was effectively commandeering, I inquired about the airlines Limits of Liability in case of Loss or Damage. She said she had no idea. I then asked to see a copy of the airline's Conditions of Carriage. But she was either unable or unwilling to provide same. I arrived very, very early to ensure these sorts of problems could be ironed-out before departure, and am frankly appalled by the lack of knowledge, professionalism and judgement the airline exhibited in this instance. Also: On-board service was so incredibly slow, the last two rows were not served until 15 minutes prior to landing. ("There you go, sir. Bottoms up... and be quick about it! ;-) Bill B. Los Angeles, CA USA"

Cons: "Has taken up mobility/special assistance while bookkong but didn't get any assistance after landing at London Heathrow airport. Entire transfer at Heathrow airport for catching up next flight to Phoenix, USA lot of struggle had done because of it."

Cons: "They loaded us on the plane only to inform us that we'd be in que for an hour+... not acceptable. They should have delayed loading."

Pros: "Staff was very professional and courteous. No much waiting time for check in. Separate area for security clearance for British Airways passengers was very helpful and noteworthy."
Cons: "Carry on baggage at Mumbai Airport shown different dimensions than traveling from London. No proper communications for delayed flight and boarding was not organized. In flight food from Mumbai - London route was very much unsatisfactory."

Pros: "Service onboard is always pleasant."
Cons: "Not a fan of British Airways business seats. It feels narrow, crowded (i counted 8 people per row?) and not private. You get much better seats on other airlines without having to pay first prices. Boarding was confusing for people that don't know that Club World means business. And food was bland."

Pros: "Seats were cushioned and comfortable, entertainment screens were crisp and colorful, restrooms stayed clean and maintained throughout flight."

Pros: "Nice new airplane with good seat design and quiet and confortable in flight. AA crew was nice and entertainment was OK."
Cons: "Chaotic and ilogical boarding"

Cons: "The seats were very small."

Pros: "The flight attendants were very sweet to my 16 month old son. The plane was clean and the flight was on time."
Cons: "The seats were not comfortable and I wish we received a bottle of water."

Pros: "The crew was nice"
Cons: "American has been overbooking flights, doesn't respect social distancing, not true that the middle seat is empty, the person next to me coughed frequently, and since it was a FULL flight, I couldn't get another seat!, never again American"

Cons: "No food or beverage service while in COVID mood. Pilates and flight crews were inconsistent with using masks. However overhead announcements by AA constantly stated that face mask were required and that the could prevent you from traveling with AA."

Pros: "Fantastic crew"
Cons: "Great trip"

Pros: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
Cons: "Crew service"

Pros: "The only thing i can honestly say i liked about this flight was the seating."
Cons: "The crew was very rude starting from the gate. I was told that my carry-on was too big but yet there were people with bigger bags on flight. The crew was also very rude to fellow flight members. There was a small mix up with seats and instead of being nice to a lay they she was actually yelled at. The flight crew was very unpleasant."

Pros: "That flight was not ultimately cancelled after 4 hour delay"
Cons: "Upon arriving after 4 hour delay, for crying out loud have someone there to immediately for deboarding !!!"

Cons: "The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options."

Cons: "As we were boarding, our carryon bags were literally grabbed from us and checked in - that too not valet checked but through to the Baggage Claim. I needed to rush out and had to wait for the baggage instead. I pleaded with the agent to allow me to fit the smallish bag under the seat to no avail."

Pros: "Flight attendant called in sick flight delay for 1.5 hours leaving Tampa, could not make connection and all other flights overbooked until tomorrow."
Cons: "If I did not have a 24 hour delay in arriving!!"

Cons: "no individual tv’s. The best was the food, noquis were excellent"

Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"

Cons: "The attitude from the crw"

Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Cons: "Space between seats made it uncomfortable"

Pros: "i could sleep on 3 seats, because had two seats free near me))))"

Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"

Pros: "A 2 hr delay after boarding with precious little communication from the crew."

Cons: "The cabin crew on the flight to Barcelona acted like they really didn't want to be there. From telling me that they'd serve everyone when they had the chance when I asked for water to shouting down the aisles to each other while passengers tried to sleep and having an overall feeling of being incredibly stressed out by basic requests (a bottle of water, help operating the entertainment screen, etc), they made the flight decidedly less enjoyable than an intercontinental flight in economy class already is. They were not rude to me personally, more just disinterested and apathetic, but I did witness one of the flight attendants being downright rude to another passenger. This was not a British Airways crew, but an American Airlines crew, and they treated us like they were doing us a favor by paying us any attention rather than treating us like it is their job to serve passengers courteously."

Cons: "Horribly bumpy the whole time, no drink service because it was so shaky"

Pros: "Smooth operation!"
Cons: "Boarding a slight bit disorganized"

Pros: "Fast and friendly"

Pros: "Plane on time plane in reasonable condition"
Cons: "American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price"

Pros: "All went well"

Pros: "Easy to get though security as I was pre check tashav"
Cons: "Having to spend 95 dollars for seat upgrade to be on a exit aisle"

Pros: "Not much"
Cons: "Older plane"

Cons: "Tsa is very unorganized and extremely rude."

Pros: "Crew was pleasant. Plane was clean and adequately comfortable."
Cons: "The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?"

Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."

Cons: "Was disappointed to learn after buying a British airways ticket that we were only on American Airlines flights. The seats were very uncomfortable and we did not get personal screens which seems uncommon for an international flight."

Pros: "Great entertainment system at each seat"

Pros: "After I pledged 25 years ago I would not travel with AA, this recent trip to Miami was delayed 30 minutes going to Miami and one hour goin back to Panama."
Cons: "Ticket counter very long in Miami. Kiosk did not work. Flight delayed in both routes."

Pros: "This particular trip everything went as well as can be expected. I was upgraded to first on both legs, always a bonus. Crew was friendly and efficient. FYI, this was not AA crew and equipment, was the regional sub. But still, all good."
Cons: "I don't care for the shuttle from the main terminal to the remote. It's crowded and uncomfortable, even for a few minutes."

Pros: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Cons: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."

Pros: "Good seats after being moved. Flight attendants were great."
Cons: "4.5 hours late leaving. Returning flight 1.5 late on return flight."

Pros: "nothing"
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. . Everybody ran for the gate. While standing in line to board the plane (no jetway), there were three groups waiting for three different flights. Crew was uninterested. When we arrived LAX, there was not gate available, so we sat (and sat) until they found one. Quite unpleasant."

Cons: "The passport check point was horrendously​organized as was boarding in Barcelona. My vegetarian sandwich served for lunch was nothing more than Dry bread, two cucumbers and a piece of iceberg lettuce- just awful."

Pros: "This is a old 767 I was on. No individual TV's. The reading lights never worked. I chanced it on buying the wifi for $19 dollars which turned out to be super fast and I was able to stream movies. Meal and drinks and beer were included. But no way to charge your phone with out a car charger. This plane had no AC ports."
Cons: "I liked the food was included and beer."

Pros: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Cons: "Lots of turbulence."

Pros: "The plane was late and we could not catch our other flight connection so we had to wait 2 1/2 hours from the one"

Pros: "On time"
Cons: "N/a"

Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."

Pros: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Cons: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."

Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."

Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"

Pros: "Nothing"
Cons: "I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit."

Pros: "Norhing"
Cons: "Entertainment system down, no food, disorganized boarding, crew attitude not very good"

Pros: "I fell asleep on the trip so that was nice."
Cons: "The seats are pretty uncomfortable for tall people."

Pros: "On time flights."
Cons: "Middle seat."

Pros: "Everything"
Cons: "Everything"

Pros: "The flight was comfortable and went smoothly."
Cons: "Connection in Paris was very difficult. The gate arrival in Paris was extremely far from the connecting flight, Niki, to Vienna. Though I had several hours in between, it was a completely different airport and I almost didn't make the flight. The automatic information scanners gave incorrect directions, and the personnel at the airport were not helpful."