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Pros: Overall is a good flight

Cons: seats

Pros: Customer Service was acceptable.

Cons: Flights were cancelled and bags were lost!

Pros: Everything was done in a good amount of time.

Cons: Better room in seats....feels really tight

Pros: On time departure and early arrival. Crew was great.

Pros: Slow service.

Cons: Better communication!

Pros: Great crew, comfortable seating with enough leg room.

Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Pros: Just as I expected. And I made my last connection easily.

Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Pros: Service

Cons: Delay for both leg trip.

Pros: The food was fine to abv

Cons: The wait time was extremely long and would be even longer when going back to Boston

Pros: The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!

Cons: It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight.

Pros: Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!

Cons: It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in.

Pros: very nice crew

Cons: my baggage was lost

Cons: KLM crew exceed our expectations

Pros: Food and service

Cons: Working wifi would be good. Better A/C. More comfortable seats

Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Pros: Crew was nice and pleasant

Cons: Flight very late

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Pros: Comfortable seat, great crew.

Cons: Flight delayed, no USB port and no entertainment