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Scores according to KAYAK customer reviews8.0
SWISSOverall score based on 8953 reviews
8.2Boarding
7.8Comfort
8.6Crew
7.7Entertainment
7.9Food
Airline reviews
Pros: "it was ok."
Cons: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
Pros: "it was ok."
Cons: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
Pros: "The crew was very lazy and not professional"
Cons: "Don't stop demanding from the crew"
Pros: "Customer service"
Cons: "Snacks"
Pros: "The crew was friendly and helpful."
Cons: "2 hour delay and 3 crying babies on a red eye."
Pros: "The crew"
Cons: "More comfortable seats"
Pros: "The staff was nice"
Cons: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Pros: "Service on Swiss Air is great!"
Cons: "No TSA checkin at Newark."
Pros: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Cons: "Our flight was delayed and the seats were narrrow."
Cons: "I am still in Budapest and was not able to fly back on my Hungarian passport."
Pros: "Crew very courteous as usual"
Cons: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Pros: "New plane"
Cons: ""Swiss" and punctuality are not anymore going together"
Pros: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Cons: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Pros: "Friendly staff"
Cons: "Seats were horribly uncomfortable"
Pros: "crew great smooth flight"
Cons: "no problem and happy crew."
Pros: "Food and service"
Cons: "Even though we paid for internet it sucked and was unuseable"
Cons: "This is ever the first time we flew with Swiss air and will be the last time. The seats are too tight. If the person in front of you inclined his chair for better comfort, then there is quite challenging for you trying to get out of your seat for washroom etc. The crew services were terrible. Between meals time, there were completely no services such as offering water/drink etc.-did not see a single soul of them, especially on a 9 hours long haul flight! The food was ok. The only thing I like was the chocolate handed out at the end of the journey."
Pros: "Small screens. Hard to use"
Cons: "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."
Pros: "General attitude of staff"
Pros: "Staff"
Cons: "Seats and handling of luggage"
Pros: "Polite cree"
Cons: "Crowded plane, long boarding and waiting to be seated"
Pros: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Cons: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Cons: "Old planes. Food was okay. Business zeats not too comfortable."
Pros: "Smooth flight"
Cons: "Crew just ok."
Cons: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Pros: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Cons: "The flight was an hour late, causing us to miss our connecting flight."
Pros: "This time I was really happy with almost everything. All crew members were nice and friendly. The food was tasty and plenty. The craft was clean and specious On line check easy and smooth. I paid my extra luggage online too for cheaper then in airport"
Cons: "My tv didn't work at the beginning but after the crew member reset it everything was perfect Thank you Swiss! ❤️❤️"
Cons: "Nasty landing, last 5 min plane dropped 4to 5 times for whatever reason. Felt like it was a sesna"
Pros: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Cons: "Boarding was a little chaotic"
Pros: "The plane was clean, on time, and the staff were professional and friendly."
Cons: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."
Pros: "I had no idea i would be charged for just one check in bag!"
Cons: "I had no idea i would be charged for checked in bag! Scam!"
Pros: "Short flight"
Cons: "The tram ride to the plane"
Pros: "comfortable flight"
Pros: "I don't think I'd ever experienced such a friendly and empathetic crew."
Cons: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Pros: "Great service and flight. Thank you kayak for the great price!!"
Cons: "smooth & efficient friendly crew"
Cons: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"
Pros: "Excellent boating procedure Friendly crew good service"
Cons: "Seats smaller, especially well the seat be afore head rest is pushed back!"
Pros: "The crew was terrific, the pilot provided us with lots of good information, and though the plane left late, it arrived on time."
Cons: "The seats are configured exactly opposite the human back. Clean, new, but very uncomfortable."
Pros: "The flight staff was so kind."
Pros: "video on demand, great movie selection. Food and wine included at no additional charge, and it was good."
Cons: "Cramped seat, with equipment box in my floor area, made overnight flight very uncomfortable. Didn't sleep well."
Cons: "There is no question about check-in?? My ticket, booked through Kayak, did not state that no baggage is included. The Swiss air just said I should have picked it up from the booking and forced me to pay Euro 30, which I will claim back from Kayak. This is gross misrepresentation and on the same ticket flying a luggage was included."
Pros: "Crew and overall service was great. Crew was attentive and friendly."
Cons: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."
Pros: "Upgraded to business, new 777 plane, good snack"
Cons: "No headphones"
Cons: "Flight attendants blocked the aisle cleaning after meal service. The line of more than 10 people formed in the aisle trying to go to the lavatories, and the flight attendants would not move even after repeated requests by a parent who had a two year old needing to go. The lavatories were vacant at the time. Why can't they clear out and let people pass through. Never seen this type unaccommodating behavior."
Pros: "Comfortable business class"
Cons: "Food was not too great"
Cons: "As I had bought the tickets via Air India for a SWISS flight, I was informed that I cannot upgrade to business class, even when I was ready to pay. Inspite of being a SENATOR with the Star Alliance's Miles and More program."
Pros: "great food staff /crew very nice"
Cons: "snacks more tv entertanment"
Pros: "The flight crew were friendly and helpful. We were on a newer plane so there was a lot of legroom."
Cons: "No in flight entertainment made for a long flight."
Pros: "So rude crew"
Cons: "Free wifi"
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Amazing crew"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Cons: "Not enough leg room"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "Everything excellent. Comfortable seats in business."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "Fabulous trip with friendly, helpful staff"
Cons: "Nothing"
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Very friendly staff"
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Easy Boarding"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "They were awesome."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Sweet sandwiches were aweful in the taste. No entertainment.
Flight attendant gave as extra seat for infant
Entertainment was difficult to operate
Pros: "Big aircraft made it a smooth flight"
Pros: "The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen."
Cons: "The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through."
Cons: "Seats not comfortable for long haul, better care"
Pros: "Attention and comfort"
Cons: "Mejorar las oferta de películas abordo"
Cons: "Boarding process could be better. They can board the end rows first and go back to the first rows. This will help with better flow with passengers not blocking the pathways."
Cons: "Flight delays were unimaginable"
Cons: "Better time management."
Pros: "Good food and crew"
Cons: "Free WiFi"
Pros: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Pros: "I’m so grateful for all the movies"
Cons: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Pros: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."
Pros: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Cons: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"
Pros: "Every thing is excillent"
Pros: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Cons: "Food has to be better"
Pros: "The entertainment selection was diverse."
Cons: "Seats in economy were too cramped."
Pros: "Good crew unlike previous experience few months ago."
Cons: "Food"
Pros: "Crew members were friendly."
Cons: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."
Pros: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Pros: "Excellent service and food"
Pros: "Treated with kindness and courtesy by ground and cabin staff."
Pros: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Cons: "Keep all babies in one section of the aircraft"
Pros: "Staff were efficient and friendly, constantly offering juice and water."
Cons: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"
Pros: "Generally like Lufthansa service - have been flying the airline for 15 years+ Pilots are always excellent"
Cons: "Every flight (to and from India) seems to have the chicken option run out. Why not order accordingly? Had a bad seating experience. LH.com showed that I had completed the boarding process. But when I went to the counter, my seat was changed without my consent (to a worse seat), and I was told that the online process wasn't complete!! Then the website should say accordingly. It's really annoying when this happens. I think the ground crew in New Delhi duped me. At one point, my call button for my meal was ignored for ~30 minutes on the plane. And then I was told there was no more chicken, and handed a veggie wrap. One wonders whether I could have gotten chicken 30 minutes ago!"
Cons: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Cons: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Pros: "Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food."
Cons: "Almost nothing"
Pros: "Staff and flight were great. We were surrounded by kind of rude flyers. They complained when my husband moved the seat back. And they were just standing in the aisle most of the time. Person in front of me stretched her arms over the seat so her hands were dangling in front of me and fingers in my screen. I know we were in coach, but maybe another inch of separation would be nice for such long flights."
Cons: "See above."
Pros: "I like the lufthansa Flight. The Crew was Amazing."
Cons: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"
Pros: "Aircraft"
Cons: "Food"
Cons: "My wife has an I797 document. Lufthansa didn't recognize it and I had to book her a business class flight on Qatar airways."
Pros: "Movie choices"
Cons: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"
Cons: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"
Pros: "Courteous service."
Cons: "Food is bland, unimaginative and below par. No english news papers."
Cons: "Flight was an hour and a half late!"
Pros: "The airlines gives the best flights possible."
Pros: "Great services and very good food."
Pros: "Food snacks were awful."
Pros: "Very polite and helpful staff"
Cons: "Food could be better"
Pros: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Cons: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Cons: "Everything was good"
Cons: "wheel chair crew ignored us during boarding. my mother had to walk to the gate which was very difficult"
Pros: "On time."
Cons: "changing seat assignment"
Cons: "Leg space is tight"
Pros: "Checkin was timely and the agent helpful!"
Cons: "The immigration line was way too long in New Delhi."
Pros: "The airbus seating was comfortable. It was my first time in this type of plane, and it was a great experience, even in coach class. The crew was great. I gave respects and received 10X more. Thank you Lufthansa!"
Cons: "I don't eat much on long flights so I don't have much to share, though I did feel that food quality can be better. To be fair, the same comments apply to all other airlines that I have flown, with Emirates being the exception. No big issues for me personally, though."
The hard product, food, and service are far superior to their North American counterparts
Pros: "Punctual"
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Pros: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Cons: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Pros: "Na"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Cons: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Pros: "NA"
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Pros: "Amazing crew and on time flight"
Cons: "None"
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "On time, no hassle."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pros: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Cons: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Pros: "Over all pretty good for price."
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Pros: "Everything"
Pros: "Ok"
Cons: "Nothing"
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Pros: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "The inflight service"
Cons: "The 3 hours delay"
Pros: "Everything was very prefect and would love to fly again."
Cons: "NA"
Pros: "it was cancelled so they got me on the next flight on Turkish"
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "Good on a short flight"
Cons: "Paying for carry on due to weight limit. First time this ever happened!"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Cons: "nA"
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Cons: "Freezing"
Cons: "Food was not good."
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Cons: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Pros: "Cabin Crew and food selections were top notch"
Cons: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pros: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Cons: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Cons: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Cons: "Boarding more than 15 minutes late. Departure on time, though"
Pros: "The seats were comfortable."
Cons: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."
Pros: "Food"
Cons: "Touch screens"
Quite surprised everything went so smooth with the airlines.
Pros: "Non stop flight. Excellent departure time."
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "plaту"
Cons: "boarding time, delayed for 3 hours"
Cons: "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Cons: "A 41 min flight took 4 hrs..AGAIN. LAST THREE TRIPS AVERAGED 5 HRS LATE"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "Good first. Class seat"
Cons: "Lotsa turbulence, very hard to sleep"
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Cons: "Same airplane"
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Cons: "This plane should be retired. No entertainment and comfort is on par with domestic budget airlinesz"
Cons: "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Cons: "The airline decided to randomize seating so boarding was an absolute mess, with families switching seats, understandably. Flight attendants didn’t help at all or try to de-escalate the issues. The bathrooms were dirty and unkept which is unacceptable for long flights."
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Pros: "i loved everything but there should be more variety of food and snacks"
Cons: "nothing"
Pros: "Flight attendants were nice trip was uneventful."
Pros: "Getting out of the plane! and the landing was very good."
Cons: "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."
Pros: "the clerk at the boarding desk was kind"
Cons: "delayed"
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "Boarding was quick, but rushed."
Cons: "- plane was extremely hot, no A/C until boarding was complete and on the runway. So about 45 minutes of heat. - no entertainment units - no food, just pretzels and cookies, one drink - seats not comfortable, even with Main Cabin Extra"
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Pros: "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
Cons: "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
Pros: "I sat next to a friend I haven't seen in almost a year"
Pros: "No comment."
Cons: "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline."
Pros: "The comfort and ease were perfect and they were very helpful and accommodating with my bringing my guitar on board. The food was fairly mediocre in business class although the croissant was good. The stewardess who waited on business class was a bit unfriendly but her service was fine I would definitely fly with avianca again. Overall I had a very good experience."
Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "Nothing"
Cons: "No tv.. Rude customer service n my luggage got lost.. I will make to stay away from aa"
Pros: "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
Cons: "The layout of the Vegas airport is not one of my favorites"
Cons: "Previous flight was cancelled so I never made this one."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Cons: "Ace was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
Cons: "It was BLAH!"
Pros: "h."
Cons: "I booked on BA I ended up on AA. US carriers to Europe gives inferior service vis a vis the competition if i wanted a US carrier I would have booked one. It was bait & switch. Compared to whats available in entertainment & comfort on flights, this was like a hires & buggy"
Pros: "Not crowd, got a exit row seat. Plenty of room"
Pros: "Food was surprisingly good. In fight crew was great."
Cons: "Apparently you can make a reservation for a seat and AA is not required to honor it. They told us that you reserve a seat but you get your seat assignment when you check in to your flight. Apparently many people can make a reservation for one seat and the first person to check in gets it. My husband and I were very upset when we found this out. Especially since we went through many hoops to get a good seat assignment."
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