Cons: "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."
Pros: "Fast boarding, on time, movies."
Cons: "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
Cons: "The screens should be replaced with new High quality ones."
Pros: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Cons: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Cons: "I was sitting in emergency exit so i will not complain of small seats"
Pros: "I have checked in by online system was very easy to do check in, crew was excellent taking care of all the passengers service was excellent food very good, entertainment need to download with Russian language also as well"
Pros: "Food as requested: Great Entertainment:great Crew: Nice 16 hrs flight didn’t seem boring at all"
Pros: "Horrible experience!!!!"
Cons: "1. Emirates has only one piece option. With Laptop bag weighing about almost 5kgs, you are left with just 2kgs which the carry bag itself would weigh. Not sure, how Emirates is getting away with this discriminatory attitude, while rest of airlines do allow -Carry on + a personal item. 2. There is no check on the carry-on weight at SFO airport. While in DXB, they entice customer to buy all duty free and then when it comes to boarding, you will be 'shocked'. No more than 10kg allowed. 3. You will be directed to read instructions before boarding. Then the corruption deal starts...read point 4 4. The man will say, remove anything in excess of 10kg or pay extra luggage, knowing very well, that people buy duty free at DXB. 5. Once you start negotiating, then the deal-making starts... 6. I managed it. More on Facebook review..."
Pros: "Very comfortable interiors and great food and drinks. Crew is also not a bunch of jerks."
Pros: "excellent staff and friendly flight attendant."
Cons: "i wish next time the flight will includes a hotel for the over night stay. I had to sleep on the seats at the airport."
Seats comfort need to improve big time it’s 14 hour flight it was very bad seats
Pros: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Cons: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Cons: "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."
Pros: "Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member"
Cons: "Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member"
Pros: "The food was great, customer service also good and price is Afordable"
Cons: "Between two seats so narrow even you can’t seat.I was so nervous when you flaying such a long distance you need to more space.I don’t like it at all."
Pros: "Food was great. Crew was nice overall."
Cons: "When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate."
Cons: "Security in Istanbul on return flight required me to exit transfer area, pay $30 visa fee and check a set of hiking poles. This was not a requirement on the three other legs of this flight reservation."
Cons: "the wait for 9 hours at the airport is horrible with the airport being bad and no place to relax"
Pros: "I go economy. It's the most comfortable economy I've ever experienced. Every seat was filled."
Cons: "I have no complaints."
Even though my seat is a paid seat, I was told to give up my seat to a passenger. I tried to ask the CA to negotiate, and when I spoke in Japanese, the CA fled. I had to find a Japanese CA and ask them to deal with it. . After takeoff, I spilled my coffee, and when I asked the flight attendant for a towel, she told me to wipe it off with a wet tissue. My clothes got wet, so I asked CA for an extra blanket, but I had to wait for an hour.
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Cons: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Cons: "Advertised October Pink products but did not have them for breast cancer support"
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Pros: "Gate was super close to the lounge."
Cons: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."
Pros: "Extremely nice crew!"
Cons: "Plane was late departing causing me to miss my connection flight in Dallas and having to pay for a hotel room"
Pros: "Crew were intuitive - how about a little drink / you look as though you’d like another cup of coffee / come and have some chocolate / without me having to ask ."
Cons: "27D has got those awful metal boxes under the seat in front ."
Cons: "Flight was delayed more than an hour due to mishandling of baggage - was at runway for takeoff and was called back to the gate because a bag was loaded that should not have been."
Pros: "I was the only on 3 row seats and slept 5 hours"
Cons: "My trip was longer than 15 hours. I bought it under 10 hours"
Pros: "Brand new ew plane was lovely, clean and comfortable. Very smooth flight."
Cons: "Not only do you now have to buy food and drink, by the back of the plane they’ve always run out (our flight was not even particularly full). Flight was delayed an hour - I’ve taken 4 BA flights in the last 5 days and every one has been delayed by at least one hour. No longer worth the price."
Pros: "My husband and I both had recent knee surgeries so chose the LAST row of 2 seats 39 D,J for Max stretch room. We double checked our seats 19 hours before the flight, show up and the plane was switched we now have an aisle and a middle seat for the 8 he flight. Very stressful. Had to get up a LOT."
Cons: "Seat switxh"
Pros: "As a tall person, I wish there were better guidelines for passengers in front of you asking permission to fully recline, but otherwise right on time."
Cons: "No Wi-Fi."
Cons: "the plane had been puked in on the previous flight and was not cleaned well so our flight had a hint of puke smell"
The flight was delayed because the entertainement system didn't work Legroom is terrible, overcrowded plane
I especially appreciated the on-time performance. I had a play scheduled for the evening of my flight and I would have missed it if there had been any delay.
Being forced to listen to commercials before and after takeoff, being charged for every little thing, in flight entertainment that doesn’t work, on and on.
After two unsuccessful landing attempts, was diverted to Guadalajara for over 6 hours with very little communication/explanation from the crew. Also not allowed to deplane. Awful way to begin a vacation.
Pros: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Cons: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."
Cons: "I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!"
Pros: "Nothing. Crew unfriendly. In AC You should pay for everything, including the seat or you are in risk to no board because the oversell"
Cons: "Everything in all the process. The airplane is the worst"
Pros: "Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat."
Cons: "It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent."
Pros: "Boarding in Frankfurt was pretty good as all zones had their own gates- somethinh I am missing at YYZ."
Cons: "Legroom is getting tighter and tighter in the Economy class and meals are getting smaller and smaller as the trays are apperaing bigger and bigger..."
Pros: "Confort for a airbus"
Cons: "The two passengers seats whit me are drugs they laught always impossible to sleep for a flight on the night and the toilets had a lot of paper on the floor try to check the passenger whit the legalisation of the cannabis in Canada and all the fly whit China airlines are good chinease people have good education"