Find cheap flights from Chennai to Mexico City

MAA - MEX

Find cheap flights from Chennai to Mexico City

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Mexico City Benito Juarez
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  • Looking for a cheap flight? 25% of our users found flights on this route for ₹ 58,179 or less one-way and ₹ 103,860 or less round-trip.
  • Morning departure is around 43% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 5 airlines serving Chennai to Mexico City Benito Juarez

Scores according to KAYAK customer reviews

7.9
Lufthansa
Overall score based on 27,777 reviews
8.0
Boarding
7.8
Comfort
8.4
Crew
7.7
Entertainment
7.6
Food
Airline reviews

Pros: "Comfortable"

Pros: "We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic"

Pros: "Itinerary - hours of flight"
Cons: "Dinner could have been earlier"

Pros: "The punctuality and the entertainment"
Cons: "Perhaps a more organized boarding process"

Pros: "Great crew, especially on a long-haul flight. Decent food, considering how many people they were serving. Best bathrooms I have ever experienced on a large plane."
Cons: "Legroom, legroom, legroom!! If we are to be treated as sardines, at least pack us in oil. It gets worse every time we fly. Crew agreed; the airlines need to be put on notice. It makes their job impossible."

Pros: "Excellent seats, excellent and friendly service:)"

Pros: "Fantastic crew!"
Cons: "Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats."

Pros: "Seats had lots of space and entertainment systems had large, clear screens."
Cons: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."

Cons: "I had ordered pre flight online duty free shopping. Got a confirmation e-mail telling me that articles were reserved for me and I should approach crew members on board for the articles I had reserved. Reality however was that my pre ordered articles were not registered in their system :-("

Pros: "Perfect in everything"
Cons: "All good"

Cons: "Delayed flight caused me to miss connection."

Pros: "The flight was on time."
Cons: "One of the flight attendance made hand gestures indicating eating when I asked him to repeat the dinner choices. That was very rude."

Pros: "Great Experience."
Cons: "Great Experience"

Pros: "The food and attention of personal crew"
Cons: "Delays in the itineraries and the entertainment system did not work well"

Pros: "Everything was great. The crew was outstanding!"
Cons: "Nothing"

Cons: "Had two stop over in Germany so they wont let me board stating need German visa. Requested for rerouting from FRA to USA direct, but lufthansa did nothing to help other than make me stranded had to travel with totally different airliner. Horrible experience with them..."

Pros: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."

Pros: "Nice, uneventful, on time flight with adequate food and entertainment. Good seat recline. Good service. Boarding from the back of the plane makes good sense."
Cons: "First time my knees have touched the seat in front of me (I'm 5-10). Not sure how much more airlines can squeeze us in. Good seat recline is great if everyone is reclining, if not you will have someone in your lap. Had to ask person in front of me to not recline during meal. What really bothered me though was paying for a reserved seat and finding out we had been moved to the dreaded back row due to an equipment change. Strongly suggest passenger notification for this move. Was able to re-reserve seats on check in but there were some significant angst when I found out about this mischief."

Pros: "Food was great; I appreciate the frequent water/juice service."

Pros: "Very comfortable, amazing crew and service. Entertainment was very good with lots of options."

Cons: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."

Pros: "Very professional!"
Cons: "The movie collection could be better."

Pros: "Snack and crew were great"

Pros: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Cons: "Boarding was slow and the plane waited almost an hour after boarding was completed."

Pros: "Everything! By far the best flight that I have ever been on!"
Cons: "All was fine. No complaints!"

Cons: "I didn't like the food"

Pros: "The flight attendants were always friendly and attentive. No comparison to some other airlines I have flown with. Food was excellent and entertainment as well. Boarding went great especially when considering that the capacity of the plane is for 440 passengers."
Cons: "The seats are very close to each other, so when the person in front of me move their seat back I had to ask him not to."

Pros: "I liked that I wasn't disappointed."
Cons: "Bathrooms could be cleaner. A good bathroom deodorant could also help"

Cons: "Airline lost my luggage on the last leg of our trip."

Pros: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."

Pros: "Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack."
Cons: "Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow."

Pros: "Crew are very helpful, but some how looked unorganized"
Cons: "Complete unorganization during boarding. Not enough staff. Plane is small and no entertainment for a 4:30 out trip."

Pros: "Flights themselves were ok with friendly crew."
Cons: "Only two passport gates for non EU passengers at Frankfurt. Four employees at EU gates sat there and laughed at the angry crowd. Lufthansa should have anticipated this mass of people and had appropriate passport checkers there from that company. "Not our fault" does not cut it. Two planes 600 people each landed at same time. I'd guess a quarter missed connection. The process of rescheduling was a comedy of lies and inefficiency and lack of concern. Worst air travel experience ever. Ruined first two days of my vacation. Oh yea forgot the worst. No air conditioner running on runway at Houston at three in afternoon. Passengers visibly sweating before a nine out overseas flight. Blamed it on a mistake."

Pros: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Cons: "My return on Air Canada."

Pros: "Perfect"

Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."

Cons: "The offer to travel the next day by giving up the current reservation for a price, making us wait for almost two hours and then telling us that we will be travelling the same day instead of the next day. Initially they requested us to help them as they were over booked with an offer and we informed all our relatives, later with the withdrawal of the offer we had to call everybody again. A whole lot of confusion , discomfort and mental torture."

Pros: "Appreciate the entertainment options and the crew did an excellent job ensuring that we all were as comfortable as possible."
Cons: "Wish there were individual air vents that could be used to help cool off those of us who were hot. Really did not like the hour we sat on the runway waiting for a gate at O'Hare. No entertainment, no bathrooms, no getting up to stretch our legs and it got hot. While not necessarily the airlines fault, it was a sour end to an otherwise good flight."

Pros: "Nothing​ was extraordinary."
Cons: "Seat comfort. Entertainment. Toilets far from the premium zone. Meal choice. Wine choice, headset. All sub par compared to other airlines in the premium economy space. In particular, Qantas is much much closer to business class than to economy class in it's premium economy product. Lufthansa is just not delivering value to this segment."

Pros: "My husband is very tall and had enough legroom to make him comfortable."

Cons: "I could use some more latest Tamil movies. There was only one Tamil movie available and that too was old."

Cons: "A strike caused us to have to shorten our vacation and we lost the money on all hotels and tours. The treatment by staff was unpleasant. I hope the other 350,000 affected people were treated with more courtesy."

Pros: "United is a good partner to Lufthansa. I like United. It was a quick flight, but a good one."

Pros: "Flight was on schedule, food was good."
Cons: "Could add more to the entertainment list"

Pros: "goulash, chicken pizza, warsteiner, and wine"
Cons: "My movie froze 1/2 way through the flight and the crew could not reset it. I was staring at a frozen Jungle Book bear for 3 hours."

Cons: "I was very uncomfortable in my seat between two fellow passengers who were large individuals. For a flight duration of over ten hours, it was terrible to repeatedly have to negotiate space with them as they were spilling into my chair space. I also had to insist they not extend their legs into my foot well."

Pros: "friendliness"

Pros: "Crew was friendly and attentive, food was delicious and served on time"

Pros: "More south Indian movie options"
Cons: "Crew was not courteous"

Pros: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Cons: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."

Cons: "I not get to go my flight, I couldn't get reimbursement"

Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."

Cons: "Seats were too close together."

Cons: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."

Pros: "Everything! The service was exceptional!"

Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Cons: "Really hard to get boarding passes online"

Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."

Pros: "Excellent service"

Cons: "No entertainment facilities"

Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."

Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."

Pros: "The crew was pleasant and boarding efficient I lucked out with first class"

Pros: "cbvghjkl;"
Cons: "mmmm"

Pros: "Flight was in time"

Cons: "It was a great flight can’t think of anything"

Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."

Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Cons: "Boarding at CDG was awfully slow"

Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."

Pros: "Crew was very nice and the food was excellent."

Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."

Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."

Pros: "If the flight would have leave in time we would receive our luggage in time"

Pros: "Nothing"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Pros: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Cons: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."

Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"

Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."

Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."

Pros: "Courteous crew"

Pros: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Cons: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."

Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Pros: "On time after latish start"
Cons: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"

Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"

Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."

Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"

Pros: "Great people"
Cons: "It was an hour late"

Pros: "Cabin Crew and food selections were top notch"
Cons: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."

Pros: "Boarding sevece was very nice and helpful Thanks so much"

Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."

Cons: "Small leg space"

Pros: "Warm and elegant service"

Pros: "Nothing"
Cons: "Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible"

Pros: "Excellent crew support for traveling with a wheelchair."
Cons: "Food and entertainment."

Pros: "That I got home"
Cons: "Haha where do I start. The experience overall was poor. One of my flights was canceled by British and they claimed I cancelled it. It was a hot mess all the way around. This left we standing outside the airport in Indi for nearly an hour."

Pros: "The crew was behaving nice."
Cons: "The website is horrible and full of bugs. In Flight tracker, the same flight returned two results, one in cancelled status and another in delayed status. I called british airways to update my personal details as their website didn't allow me to enter details, the staff messed up the details."

Cons: "Arrangenents for wheel chairs at London were poor compared to Chicago which was excellent ."

Pros: "The entertainment was good and the crew friendly"
Cons: "My seat and table were dirty and sticky. We had a 45 min delay. I was seated in the middle of the plane and received my meal lady and of course had no more meal choice available since they had run out . For the snack I also was given a different meal than my seat neighbor"

Pros: "What can I say about this awesome flight with great crew and a free upgrade? Fan-dabby-dozy-tastic!"

Pros: "Excellent crews"
Cons: "Entertainment system"

Pros: "Good food good crew flight was good"
Cons: "While in London not good experience for old people especially if wheel chair assembly and to get AA airline birding pass is very confused need to b more in comfortable"

Cons: "Flight was delayed"

Pros: "Boarding OK, Seats very very comfortable. Enough space for my long legs"
Cons: "Coffee and tea were proposed, but have to be paid. I would understand for alcohol, but for tea and coffee, as a customer I felt a bit insulted"

Pros: "British Air reps took us through security and to the gate for boarding which was most appreciated after our check-in. Once on the plane the flight was great and the crew helpful. I wheel chair was waiting for us when we landed in London."
Cons: "We were told to check in at terminal 2A to British Air for our flight. BA was on the lower floor almost in terminal 2B and there were no signs indicating where we were to find their check-in. When we checked in they initially had no record of our continuing flight on Virgin Atlantic to the US. They checked our bags through to the US but could not give us boarding cards for the 2nd leg of our flight on Virgin."

Pros: "The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room."
Cons: "The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface."

Pros: "Flight was uneventful (the way it should be) although it was over an hour late leaving LHR. The cabin was clean and in generally in good condition. Leg room was okay for a short flight. Didn't try the onboard cuisine but it looked good in the pictures, although somewhat expensive!"
Cons: "The bag drop at LHR T5 was bad. I was in line for almost 25 mins waiting to use the self-serve system. Almost every one of the 10 or so people in front of me had problems with the system and had to call over a staff member to help. It would have been so much quicker to have the 'old style' way of having check-in staff receiving bags!"

Cons: "Crew didn’t seem interested in picking up trash, especially Amy trash that was not related to mean or beverage service."

Cons: "One world premium member, last seat next to the bathroom, rude check in staff who we’re highly unhelpful saying they had no authority to help and to use ba.com for customer service issues and outrageous checked bag fees €75. Never again BA."

Pros: "Everything"
Cons: "Nothing"

Cons: "Very lethargic service and no serving of snacks in between meals"

Cons: "Decent seat comfort. 2hr fly. Great Alp scenery."

Cons: "The flight to Heathrow was delayed by 2.30 hours while other flights to London was on time"

Pros: "Flight left on time. Crew were helpful and friendly. Asian vegetarian meal was good. I had tomato rice, broccoli and eggplant as side dish. Toilets were clean."
Cons: "Breakfast was not great. I had asian vegetarian meal. I had uppuma, mini dosa and sambar and they were tasty. But I also had bread, sweet bread and a piece of sweet cake. Three kinds of bread is not necessary. Too much carbo. Please provide, vegetables like cucumber, tomato and carrot with breakfast. Also chick peas without spices and rava kesari can be served with breakfast."

Cons: "Seats are not comfortable. The crew are OK. No fruit juice or cool drinks."

Pros: "Nothing"
Cons: "Rude staff, incompetent customer care"

Pros: "Your teammates, Fatou and Sarah at the check in desk in charles de gaulle made our lives doo easy after a stressful and ling journey. Their kind service and forethought helped us a lot."
Cons: "BA's poor customer service team who don't explain extra baagge charges correctly and don't have the decency to say they were in the wrong for not dealing with my issue correctly ans giving the run around"

Cons: "I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA."

Cons: "The food was served twice on the flight, but was almost the same kind of menu."

Pros: "Crew, funny safety instructions with Gordon Ramsey"
Cons: "Delays"

Cons: "Small plane"

Pros: "I haven't left Miaimi. American Airlines employees are horrible. After arriving from London they told me to pick up my check in baggage proceed to drop bag near exit 5. When I arrived it was crowded nobody know which line is for checkin and which line is for dropping the bag. I finally went to the counter and ask and the lady said, she couldn't accept it as it was 30 left before departure. She pointed me to another lady who also washed her hand. They were both reluctant and finally accepted my baggage but the security line was too long for me to reach departure on time. Horrible. The ladies who at the departure counter have different asnwer for my checked in baggage. I/m so tired from this domestic flight that I haven't completed."

Cons: "Boarding process could be improved a little. In general boarding, passengers seated in the back of the plane should board first to avoid clogging in the aisle."

Pros: "Good hospitality"
Cons: "As to drinks like juices etc there is no suffecient supply"

Cons: "Worst flight ever. Cabin Crew direspectful, vulgar language, condescending to passengers and manhandeling people."

Pros: "Made up for time due to a big tail wind"
Cons: "Took off late and had to wait 45 minutes for luggage"

Pros: "When I asked for a gin and tonic during the only drinks service in "business class" they at least gave me two miniatures of gin and two cans of tonic."
Cons: "we sat on the tarmac for over an hour before taking over. there was no offer of any drinks for this entire time. the "business class" seats were the same as economy, just with the middle seat blocked. the meal was closer in quality to bad meals i've had in economy class than anything i've ever had in business class."

Cons: "Vegi food was bad"

Cons: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Cons: "It would've been so amazing to have wifi on a flight like that."

Cons: "I will continue traveling with this airline .,"

Pros: "The crew."
Cons: "No leg room"

Pros: "We were lucky we boarded early because i had reserved the seats in Premium economy and had a baby with us. That's the only good part about the journey"
Cons: "Horrible food No USB or charging ports in aircraft. The plane felt like decade old. Crappy seats with shitty monitors, reclining mechanisms Crew kept disturbing us for food when we were sleeping and kept serving us the meal we didn't order. When u hit the call button no answer! Ba missed our bags stroller and car seat. Thanks but no thanks BA. No one at athe counter to answer"

Pros: "1. MAA - Boarding - grouping should have been more professional"
Cons: "1. I had filled up API information & am an Executive club member. My India contact number is available on record. In spite of that I did not get SMS about flight ETD details or alert. 2. First meal was served about 1 hour after departure, which is Ok. The second meal was served after 8 hours, towards end of flight. 3. BA 36 takes off at ETD 05.30 & travels east. It is always day time as it flies."

Pros: "return flight on BA was great"
Cons: "my flight was brokered out to aer lingus without notification"

Cons: "Nothing specific"

Pros: "The experience in baggage counter was pathetic.They charged me more than $200 for my third baggage."
Cons: "The staff at Chennai Airport was unfriendly"

Pros: "The food was decent especially considering that most don't even offer meals anymore. The movie selection was excellent"
Cons: "It was probably one of the fullest flights I've ever been on and the seats were so small and jammed together by 2/3 through the flight I was actually in pain. I don't remember things being so tight on my last international flight."

Cons: "The entertainment system was pretty old, screens weren't great and selection a bit thin...But other than that it was all good."

Cons: "Tried to change my return flight from Phoenix to Miami. Typical Legacy rigid inflexibility made it impossible."

Pros: "I liked everything about the flight, very comfortable seats (Club World), great staff who were very thoughtful and helpful with our situation (disabled person). The check-in personnel at Chennai were very considerate and helpful, much appreciated. The wheelchair arrangements at Chennai were excellent. The food on the flight was very good and accommodated our dietary restrictions. Entertainment choices (movies) were quite good, too, and managed to get some pretty good sleep as well. The lavatories had green/red light system for availability, visible from our seats, which was very helpful. The lavs were quite well maintained and clean. The flight was on time. and it arrived safely, which is the main thing."
Cons: "The transition from the flight to the terminal at LHR was not optimal, though the staff were trying their best. The "jetty" ramp way for normal deplaning was broken, they said, so they brought a set of steep aluminum steps instead. Navigating these steep steps was not possible for some passengers (difficulty walking and with steps), so finally they called a mechanical lift device (like a fork lift) to help those passengers, many in wheelchairs, who couldn't manage the steps. We had to wait for at least 30-40 minutes on the plane for the lift to arrive and stand outside on its platform up in the air, waiting to be ready to descend to ground level. This was pretty uncomfortable and it made our connection time very short. To compound matters, once on the ground, there was a wheelchair available for only one of us, though 2 had been requested, but as on other flights through LHR, there was unfortunately not enough staff to push it through Term. 5 to the connecting flight. So, I had to do that myself, along with managing my own luggage, which was a bit challenging, as I was tired by then. Our flight connection time, already much shortened by the deplaning situation, was evaporating steadily. Fortunately, there was an excellent staff member from Heathrow, who had been assigned to push someone else's wheelchair, who guided our group of wheelchairs, complete with hand luggage and children, though the maze of Term. 5, through very busy security and finally to our gate. We would have gotten lost and even if not, would almost surely have missed the flight without this guide facilitating this trek. We made the connecting flight with barely 5 minutes to spare."

Pros: "Prompt service"
Cons: "Tea was excellent on Chennai London flight but not that good between London and Chicago"

Pros: "My luggage arrived with me."
Cons: "The staff is always friendly with BA. However, the boarding process was amazingly slow and complicated. LHR must be one of the worst commonly used international airports."

Pros: "Same as previous flight"
Cons: "Same as previous flight."

Pros: "the seats are ok, but service was awful"
Cons: "the fight attendants attitude"

Cons: "The seats a but squishi. Everything else ok. Thank you."

Cons: "Fix internet"

Pros: "Space between the seats"

Cons: "Crew was unfriendly and uncaring. Seats were uncomfortable. Liquor cost money. Very surprising for an international flight."

Pros: "My seat mate"
Cons: "The flight attendant"

Cons: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."

Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."

Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."

Cons: "Please have better seats in normal economy that’s friendlier for people over 6’. I’m 6’4” and I’m still having body pains from being jammed into a small seat that went foward as you lean backwards. So I couldn’t be comfortable for 16 hours of flying. KLM, United, LOT all for example have much better"

Pros: "Very kind flight attendant. Flight on time."
Cons: "My entertainment screen did not work."

Cons: "the flight was delayed 5 hours due to maintenance. The captain had to finally, after several hours, come to the boarding area to inform all of us that there was problem that was not communicated correctly so we then had to wait an additional 2.5 hours more on top of the original 2.5 hour delay for the two certified mechanics on St. Croix to attest that the plane could fly. No one asked them to come earlier, so we waited for pretty much five (5) hours. We were promised meals and hotel in Miami. the Miami American Airlines service desk told us, sorry, there's so many people, we could not be accommodated. This is outrageous, and I want my money back. I paid for 4 people on that flight and we were treated horribly. On top of that....Cheapoair, representative from whom I bought the tickets, sold me tickets without my understanding that we only had 41 minutes to get off the original flight from Christiansted find the next flight and board it. We never would have made it. Final point, the Cheapoair guy who sold me the tickets charged me about 500 dollars more than what he said the cost was. He quoted and said "all in" 1150 per ticket (I bought 4 tickets). He then charged me nearly 5300 Again this is outrageous and a complete sham. I demand to be compensated for this."

Pros: "Flight attendants were great."

Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"

Pros: "Great Airport and easy access to the gates and transportation."

Pros: "The crew"
Cons: "Delay"

Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"

Cons: "They have very long and annoying credit card announcements"

Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"

Pros: "This was an American Airlines plane. The crew was disgruntled, but the seats were fantastic compared to British Airways."
Cons: "Crusty crew. Never heard flight attendants complain so much, so openly in front of customers."

Cons: "Unexpected extra charge for checked bag. We only had one each but paid $100! We booked 6 of us and 4 didn’t pay but my husband and I did. Don’t understand!"

Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"

Pros: "Nothing"
Cons: "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."

Cons: "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"

Pros: "Early!!"
Cons: "The snacks."

Cons: "American flight attendant service"

Cons: "Terrible seats and no option to change cause I had to contact the third party vs company where I bought my tickets"

Cons: "Delay"

Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"

Pros: "Nothing"
Cons: "Flight was delayed, but it's not even delay, but the terrible incompetent unprofessional way this was handled."

Pros: "Attentive and friendly crew."

Pros: "This plane seemed newer than the outbound one with better electronic controls Except for the baggage check in process, security etc. moved quickly and smoothly."
Cons: "Very long wait at the Check in Counter. I'm an AA member, (>20 yrs) but NOT eligible for Priority Check- in ? The Italian counter people sometimes took >10 min. to check in individual families. I saw two agents at one check in where the two seemed to just be chatting?! We were in that line over 45 minutes! Our own check in only took 15 seconds! Gates VERY far from the Check In counter."

Cons: "a little delay in the departure connection flight ."

Pros: "Boarding was efficient, easy. Lots of movie choices. Quiet flight."
Cons: "Flight attendant with an attitude. He announced the dinner choices but turned around the moment he began speaking. When I asked what he had said, he rolled his eyes. That's pretty disgusting and takes a lot away from the overall experience. Sorry, that I'm a burden when I paid a ton of money for this flight. And I had no extra or special requests. I'm an easy passenger. I didn't ring for service outside the scheduled ones once... E.V.E.R. Food was the same sweet sour chicken that I had on every one of my flights with American Airlines in the last few years. Come on. Mix it up a little. The flight is expensive enough. A tiny bit more pampering would just make the difference. And flight attendants with a pleasant and patient attitude would make things a lot easier."

Pros: "Nothing"
Cons: "Unexplained delay, more than 4 hours. Terrible"

Pros: "It was on time & staff were pleasant & effective"

Pros: "Attention"

Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."

Pros: "American Airlines has alot more commodities than most"
Cons: "Alaska sold passengers to American"

Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."

Pros: "Really?! After all these years, you can't manage the boarding process or even attempt to create and/or keep ques? This part I have to say is not rocket science. Also, if you are going to offer carry-on baggage, then make sure you can honor it!No one took charge Or do we get to charge you $60 for the luxury of being able to check our bags to their final destination?"
Cons: "No one took charge. Those that refused to check bags when told they must due to no more overhead bin storage, all had room to put their carry-on in the overhead storage with room to spare."

Pros: "Entertainment"
Cons: "Leg room - i feel like it's the smallest of any carrier worldwide."

Cons: "Fast boarding on coach."

Pros: "Punctual!"
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."

Pros: "The crew on ground and on the plane are great"
Cons: "The planes are old and crowded"

Pros: "boarding was well organized and flowed well crew allowed us to move to open row of seats"
Cons: "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"

Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"

Cons: "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."

Pros: "Nothing"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."

Pros: "Actual travel was OK. I arrived as per any flight"
Cons: "Baggage policy on my fare rate. Ended up spending about $300 to check a carryon. (proper size and weight) I knew it was not included in the fare, but assumed that I could check it or carryon for a *reasonable* fee. Checkin personnel not sympathetic despite travel being forced by coronavirus eviction. Great fare turned into an expensive full fare."

Cons: "Excellent"

Cons: "May be better food choices. Overall I was happy with the flight!"

Cons: "Late"

Pros: "I really like the entertainment onboard with the United app."

Pros: "A pleasant trip without issues"

Cons: "I will never arrive to this airport again. It’s too difficult to go to manhattan (especially on Sunday) it’s not worthy to save a few bucks to spend more than one hour in the taxi"

Pros: "older man attendent was rude, condesending to new black femal rookie late flight!!!!!!!!!!!!!!!!! SMALL seats and plane"
Cons: "be on time, make larger seating!!!!!!!!! no seat should be small no matter what the airfare!!!!!!!!!"

Pros: "Late take off Tv selector did not work Super small plane and seats"
Cons: "On time, comfort seats, working tv Fire the old man flute attendant, he is unfriendly, rude,sarcastic to young black female lovely lovely trainee"

Pros: "honestly, nothing..."
Cons: "there was a huge delay and we got no real explanation or compensation"

Pros: "Everything was on time and on schedule."
Cons: "No food."

Pros: "Great service"
Cons: "Delay flight"

Cons: "Out flight was supposed to leave by 11:10 PM. United kept delaying the flight until 2 AM when they announced they flight was delayed to 8AM the following morning. At that point we had to stand for 1.5 hours in line in customer service with no information as to why this had happened. By the time we were with customer service it was too late to go to a hotel to sleep, so we had to sleep in the floor of the airport. The flight boarded to leave by 8 AM but we were again delayed in the runway 2 more hours. The last explanation the gave us was that the copilot never showed up. I do not recommend flying with United Airlines."

Pros: "Professionalism and kindness"

Pros: "As expected."
Cons: "No"

Pros: "It was ok ok!!!"

Pros: "excellent service. needed assistance since Dad could not walk too well. airport got him a chair and he made his flight with no problem"

Pros: "The flight attendants were polite, helpful and super patient with our kids."

Pros: "the flight left on time"

Pros: "Good service"

Pros: "Employees was very nice"
Cons: "Tv on the seat should be able to turn it off"

Pros: "Check in was easy, no hassle. No lines"
Cons: "It would have been nice to have a direct flight from dc area to Houston instead of having to go thru Chicago."

Cons: "I didn't like the 2 hour delay"

Pros: "Missed flight but had no problem rebooking."

Cons: "Delays"

Pros: "Nothing"
Cons: "I had to spend $341.00 to buy another ticket"

Pros: "Comfortable seats enough legg space and courteous crew land and inflight"
Cons: "No food for a 4 hour flight is torture .. no entertaiment was also unexpected"

Cons: "Absolutely no leg room"

Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."

Pros: "Bad service at time of borading"

Cons: "Missing it."

Pros: "On the departure as well as an early arrival to my destination."
Cons: "I kept getting bumped into by flight crew ever though I was clear from the aisle, and they would constantly be walking up and down. I had to hold in my trip to a restroom until touch down because I didn't want to get caught up in the ridiculous cross traffic on a plane. Overhead compartment adjacent to me kept opening, thankfully, it didn't cause an accident."

Pros: "It was great!"
Cons: "Nothing"

Pros: "I like that we had Direct TV."
Cons: "I didn't like that we had to pay extra for more channels."

Pros: "On time, friendly etc"

Pros: "Nothing at all"
Cons: "Everything about UA."

Cons: "Late full lounge bad food"

Pros: "Simple, newer plane."
Cons: "Food horrendous as usual on any american airline."

Pros: "My luggage was cheap but not cheap it was freaking awesome."
Cons: "My flight was delayed hours. You guys didnt give us any food. My family was wiiting in the airport for hours."

Pros: "Maybe crew should rest more and have better attitudes"

Pros: "Total waste of my money paying for business class with such an old plane. Uncomfortable seats, bad bad service, and no pillows or eye masks."

Pros: "Price"
Cons: "One hour late. Space between seats."

Cons: "The entretainment was not working"

Cons: "1hr late to board because of a missing flight attendant. They could not get replacement for an hour."

Pros: "Everything was excelente. Service entretaiment. O really enjoyes it"
Cons: "I will like to recomend at las T in The bussines class to offer kosher meal"

Pros: "Free movies/entertainment"
Cons: "No selection of beer or liquor or food. OK - A flight to MEXICO and you have no mexican beer, tequila, or anything even remotely resembling Mexican drinks yet you boast all the routes you serve to mexico. It was nearly a four hour flight. C'mon"

Pros: "It was a direct flight"
Cons: "Even though I checked in early I was not assigned a seat. I had to wait to see if people didn't show up to claim a seat. For a red eye it is difficult to notify family if you don't get on the flight because most likely they will be getting up early to pick you up at the airport. Luckily I got on the flight but the stress of waiting was tough. I was treated just as if I was on standby yet I purchased my flight ahead of time."

Pros: "Easy mobile boarding pass was great on the way to Mexico City. I was kept up to date on the delay coming back to Houston."

Cons: "Such a long flight and no good food"

Cons: "I did not like that our flight was delayed three hours. I understand there was a thunderstorm but it has resolved before we were to board the plane. Then we had to switch gates three times."

Read more about Lufthansa
COVID-19 information

Safety measures for airlines flying from Chennai to Mexico City

Airlines flying from Chennai to Mexico City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Chennai to Mexico City

Mandatory masks

Masks required on board, masks provided on flights from Chennai to Mexico City

Social distancing seating

Middle seats unavailable to book on flights from Chennai to Mexico City

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Chennai to Mexico City

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