Mexico City car rentals

Cons: Insurance coverage could have been more clearly explained.

Cons: I reserved the cars, and enterprise did not have the cars. They stated that the online services did not coincide with actual car availability, and didn't have any cars

Cons: Everything was so nice, that I can not find one thing to suggest to do better.

Cons: Altísimo costo de arrendamiento, pocas opciones de vehículos en punto de entrega, servicio entrega no muy bueno

Cons: I strongly recommend against renting a car from this location. I recently rented from this location and couldn't regret it more. I'm an Avis Preferred member who frequently rents cars for both business and personal travel in the US and abroad. I've rented cars in Jordan, Turkey, South Africa, and Georgia among other countries (just to offer some perspective). I waited over an hour at this location to receive my rental, which caused me to have to cancel plans; and on my return it took another forty-five minutes, which caused my taxi fare to double in price while I waited. The act of picking up a rental should never cause a customer to have to cancel appointments. Unfortunately, this isn't the worst of it. Upon my return, the employees claimed damage to a tire -- a "bump in the rubber" to be precise. The tire was is perfect working condition; again, the tire was not flat. When inspecting the vehicle before taking possession, the employees did not mention a need to inspect the tires, even after I prompted confirmation that we had reviewed all the necessary components of the vehicle. To summarize, the employee with whom I inspected the vehicle told me we'd covered everything and it was not necessary to inspect the tires, but upon return they changed their story and claimed damage. I had fortunately purchased full insurance (which absurdly tripled the cost of the rental), so this claim is of minor detail to me at this point. But I write this review to caution others from renting here, as I suspect that the employees will invent damage in order to charge you additional fines. The entire exchange seemed very much a scam, so consider your rental carefully and if possible, go elsewhere for a car in Mexico City. A final note: Avis Customer Service, whom I called to speak with about this experience, had little to say and offered nothing in the way of remedying this experience of mine. When renting from a known company, one expects consistent experience regardless of city or country, otherwise, I'd just rent from a locally-owned company and pay less. In short, I'd recommend another rental company altogether.

Cons: Hertz staff are quite unprofessional, disrespectful and uninformed. Besides charging me almost twice as much due to out-of-the-blue fees (including "hotel fees," and a supposed sales tax of 64%, which was further taxed at the end), when I requested to talk with the manager, the sales person said he was needed at some other location, which was evidently false as I could confirm when I said I could wait. The manager refused to talk with us, notwithstanding the fact that he was there the whole time. By the time we left having paid an excess of 40 dollars, the office was crowded with upset customers who Hertz staff were ignoring.

Cons: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.

Cons: They were not able to find my reservation. So I used another company with better rates.

Cons: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).

Cons: I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.

Cons: The check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)

Cons: When I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!

Cons: After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.

Cons: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...

Cons: The cancelled my reservation without any previous notification and they let me know when I was there to pick up the car. The person who I spoke with said she had no idea why? There was not even an apology. Worst service ever!

Cons: We had a major problem in that they did not have our reservation. Apparently there is a lag time of 24hrs. between Kayak and Budget receiving the reservation. We made the reservation approximately 12 hrs before we were to get the car, when we arrived, they said they did not have our reservation and that it happened with all 3rd parties like kayak, orbitz, expedia, etc. So we had to wait until the next day to get the car which caused some inconvenience because we had to spend on taxis. The next day the reservation came in and everything was fine after that.

Cons: The entire customer service experience was a complete disaster: - Upon arrival at the airport, we waited for 45 minutes for the shuttle to the Budget rental location and it was unclear how much longer it would take, so we ended up taking a taxi to Budget rental location. - Called ahead to reserve a car seat rental, then arrived and were told there were no car seats. Customer service rep spent the time excusing himself from guilt instead of trying to resolve the situation somehow. - When returning the car, they could not find the credit card deposit hold transaction paperwork. After waiting for 30 minutes, we decided to leave (to avoid missing our flight) and instead I have to cancel the entire transaction on my credit card to avoid being charged $500 deposit.

Cons: I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great

Cons: The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.

Cons: Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.

Cons: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.

Cons: The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce

Cons: - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money

Cons: The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.

Cons: Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.

Cons: No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.

Cons: They didn't have my reservation They mentioned problems with the system and they offer me a car very expensive I do not rent the car

Cons: The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.

Cons: Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.

Cons: They lie about the price I don't understand why kayak said a price so cheap and pay less rental car no respect that price I think that is a shame of both companies I'm not going to do any more business with ether one !!!

Cons: Despite my reservation, the car was not available at the time requested. I was asked to go back 2 hours later but the car was still not available. I was asked to return the following day, but nothing changed. I rented a car directly with another provider at a much higher price. Furthermore I had to pay the hotel night that was not planned.

Cons: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!

Cons: I got a price online for my rented car in Mexico, but when I arrived to pike the car the price was increased about 200%.... was an horrible experience!... I rented the car because I didn't have an option (I arrived at midnight with my 6 years son)...the car was instead $200 $650!!!!.... plus the car was old with mechanical problems!...

Cons: Cars need maintenance, repair, reconditioning. Rented a Jetta, wipers didn't work, breaks were worn, and only 1 speaker worked. Went back to switch it out- had to pay for an upgrade- was given an avengers and center console was broken and ac/heat didn't work.

Cons: Had two incidents with car brakes. Was unable to stop the car twice. There was and issue with the speedometer too.

Cons: From start when we arrived at their office there was no one there we had to wait about 20 mins for someone to show up then the lady I formed us they didn't have the car category we reserved and either automatic only a smaller car and stick, they told us nothing they could do about it and even told us if we didn't like we could go somewhere else. Very poor options of insurance either a premium or a less premium option they still ran about 250 dls for 4 days both. Car was I'm very poor condition, dirty in the inside and out side specially the inside, half a tank of gas gas provided, brakes didn't work well, made funny noises every time we stopped, AC wasn't working. Very poor experience in general won't ever rent a car here

Cons: They never honor the price you get in the states

Cons: Reservation was not honored, I had to search another rental because of them not providing the promised vehicle, Thrifty as well as priceline were not able to fix this issue I won't be considering kayak or thrifty for any future travel plans.

Cons: I was told by a couple of different people that they didn't have the car I was looking for because they had rented it out to someone else even though I had rented it online weeks before. I was then told that online reservations don't really mean anything for international rentals. When I tried to work with them to ensure that I was going to get the 12 passenger van that I had rented I had to beg and go back and forth with them. I was threatened and told that I wouldn't get the car I wanted if I didn't get there at a certain time (way before my original reservation). I was finally told that they would make an exception and make sure I got my car when I arrived. When I arrived, since there was a different desk worker I had to go through the same thing over again, telling me that they didn't have anymore available. I felt that they were being dishonest and played me, they also ended up charging me more than the original cost online.

Cons: The europcar office in mexico City Reforma 208 was supposed to be open at 9, the guy arrived at 10. Calling the help desk four times as twice not answered, at 9.15 they said the person would arrive in 10 minute. No further answers as the guy did not arrive in 10 minutes. Once he arrived he was surprised that there is a reservation, anyway he said there is no car.

Cons: Cost more than expected and advertised. Kayak did not have the relevant insurance information available at the time of booking, which is the cause for the inflated price in person.

Cons: I was given a car with damaged wheels that I then had to pay for after I got a flat tire of 5 miles of driving. They claimed I damaged the rims and requested pictures to prove otherwise. Who has ever taken apart the car wheels when renting a car to photograph a rim. I would rather break my foot with a hammer and walk on broken glass for miles than ever do car rentals with Europcar ever again. This was simply a scam.

Cons: outrageous price trying to sell the insurance bad...bad ...baddd

Cons: The insurance price too much

Cons: I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.

Cons: Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher

Cons: Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible

Cons: Roof Rack is breaking in piece while driving. Rear side panel pops out because not properly installed. Plastic trim in vehicle breaking. Lots of noises in vehicle. National needs to perform complete inspection before car is rented and validate that is safe to rent.

Cons: They charged me for a missing tool in the spare tire what of course wasn’t ever there. I checked damage to the car before renting not tools and etc. I just trusted the person who gave the car. The trunk was never opened

Cons: There was no car available when we we went to collect it with our confirmation number. Terrible service and arrangements with Kayakand National.

Cons: I arrived an hour later than my scheduled booking. They told me they had already rented my car to someone else. Doesn't matter if you are a Club member, they will treat you like garbage and do it with satisfaction. A la verga National DF!!

Cons: Even though we had a confirmation number for our reservation that National Car rental branch we reserved it at didn't have it in their system and wouldn't honor our reservation. They first told us that had no cars for us. This was after we checkout of our hotel and had a taxi drop us off at the rental site expecting to get in our car. Later they told us they could get us a VW Passat but it was going to be 4x the price we booked so we said no thank you. It was very frustrating. When you receive a confirmation for a reservation you expect them to honor it. I will not be using this service again.

Cons: Everything was super

Cons: Price rented from National, which wasn't my cheapest option but i chose it based on reliability and expectation that it didn't have "hidden fees", was not what i ended up paying by a longshot. The car was $7/day and I expected tax and such to raise it up to $10 per day. I ended up paying $177 vs the $50 i was expecting to. Mandatory 3rd party insurance and other fees, i truly don't understand how the price tripled and more!

Cons: I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.

Cons: I rent cars in Mexico 5-6 times a year so I know how it works. They advertise $5 a day and then when you get there they tell you that you need to purchase mandatory insurance. The mandatory minimum insurance should be roughly $20 a day. When we got to this sh*thole, they tried to charge me $45 a day for insurance and said that was the cheapest they could provide. After arguing for 10 minutes and then threatening to leave and get a car somewhere else the rude and incompetent worker magically was able to “find” a special discount to give me to bring the costs down by over 30%. It was still more than what it should’ve cost, and much more than National usually charges but we had no choice since it was so early in the morning and we had to pick my parents up who had just flown in to visit. I’ll never rent from this terrible company again.

Cons: You must consider the price listed in the page is not real, you must pay an expensive insurance, that in my case I was forced to take it, else I would not get the car. Never buy the insurance provided by Alliance, as that was not accepted by the company. Totally disappointed.

Cons: They are cheering with the prices

Cons: The car that we had reserved it was given to someone else. We had two reservations with Alamo my daughter lost her car as well. They give first come first serve reservation or not. Hertz matched the price and had a car ready for us.

Cons: I received a estimate for 1 dollar a day and a reservation number - When I got there they wouldn't honor the estimate and then charged me an insane amount.

Cons: Customer service

Cons: They got rid of my reservation and I still found a charge for $560 something dollars ...when in the end I ended up getting a rental with enterprise. Why would they charge me anything.....

Cons: That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easy

Cons: If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.

Cons: I reserved a “Ford Taurus or similar” and instead when I got there what they had was a VW Jetta. And yep, for the same price as the premium category. Had to cancel my reservation and get a new one at a lower category.

Cons: The reservation did not came up in their system, even when I was able to find it on the Alamo web portal. Only after calling their corporate service center they activated the reservation. Then the clerk told me at least 1 hour for bringing a car from another location. Really slow nasty process.

Cons: we had a reso and overcharged at pickup. did not have the vehicle or class of vehicle we reserved. car was damaged and not in great shape.

Cons: Receiving a car.

Cons: Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk

Cons: There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time

Cons: We should have taken note of the address to drop the vehicle off. I assumed that the address would be written somewhere on the paperwork and it was a pretty big stress relocating the office after ten days of travel. Mexico City can be pretty stressful to navigate, especially if you have a flight to catch.

Cons: They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.

Cons: We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.

Cons: They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.

Cons: I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company

Cons: I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.