Book Ace hire cars in Mexico City

Reviews for Ace in Mexico City

Recent reviews

Traveller rating

Wonderful

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Very Good

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Good

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Okay

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Fair

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Mediocre

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Poor

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6.0

Cons:The car rental company did not have the car I reserved and ended up renting me a different car at a higher cost. The agent said this happens all the time. Should have just reserved a car at a bigger company that's more trust worthy.Reviewed 28 Mar 2021

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2.0

LiesCons:There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of timeReviewed 10 Jan 2019

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2.0

They didn’t have my car, I need a refund ASAPPros:Nothing, they didn’t even help me getting a different carCons:The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhereReviewed 27 Nov 2018

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2.0

PatheticPros:The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied helpCons:Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.Reviewed 24 Oct 2018

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2.0

Gave away my vehicleCons:I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.Reviewed 28 May 2018

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2.0

Bad service and van had several issuesPros:NothingCons:Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkkReviewed 2 May 2018

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2.0

Pros:Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.Reviewed 14 Mar 2018

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3.2

Horrible pickup experiencePros:N/ACons:I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another companyReviewed 20 Feb 2018

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2.0

Bait and Switch!!!!Pros:Nothing. They didn't have the car I rented available.Cons:They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.Reviewed 19 Feb 2018

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2.0

HorriblePros:The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.Reviewed 21 Oct 2017

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4.8

Hard to find ACE (no signage). Insurance costs in Mexico are a killer!Pros:We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.Cons:We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.Reviewed 7 Aug 2017

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2.0

Price not what I expected. Did not have car I reseCons:They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.Reviewed 7 Jan 2017

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• What is the most popular car hire from Ace in Mexico City?

  Intermediate (Dodge Attitude or similar) is the most frequently booked car hire type from Ace in Mexico City.

• How many car hire locations does Ace have in Mexico City?

  Ace has 3 hire locations in Mexico City. Take a look at our Ace hire location map to find the best car hire near you.

• Does Ace have a car hire location at the airport: Benito Juarez airport (MEX)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Benito Juarez airport (MEX)?

  Yes