Book Hertz hire cars in Mexico City

Reviews for Hertz in Mexico City

Recent reviews

Traveller rating

Wonderful

1

Very Good

0

Good

0

Okay

0

Fair

2

Mediocre

0

Poor

6

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rented a carnever rent

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4.0

I didn't get the car that I reserved, I got a much smaller SUV.Reviewed 1 Jul 2022

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2.0

Didn't honor my reservation. I showed up and they had no cars left.Reviewed 27 Jun 2022

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2.0

DO NOT RENT HERE. They’re “reservations” are “based on availability”, so they don’t actually hold the cad for you. We got there and they told us (after 30 minutes of waiting) that the only car they had available was an upgrade at 2x the price. Total scam.Reviewed 19 Apr 2022

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2.0

Cons:The price I thought I was paying and the price at the counter was triple. Why can’t the website be clear regarding cost?Reviewed 4 Apr 2021

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5.2

Cons:No car was available even with my reservationReviewed 3 Jan 2020

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4.4

No available carsCons:I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.Reviewed 2 Jan 2019

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10.0

Pros:Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.Reviewed 21 Jan 2017

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2.4

overcharged us, Terrible service, junky tiny carPros:The return went pretty well and shuttle left on time.Cons:They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.Reviewed 11 Jan 2017

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2.0

Would not honor rental cost - poor serviceCons:We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).Reviewed 7 Jan 2017

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5.6

False advertisingPros:The car was ok.Cons:Hertz staff are quite unprofessional, disrespectful and uninformed. Besides charging me almost twice as much due to out-of-the-blue fees (including "hotel fees," and a supposed sales tax of 64%, which was further taxed at the end), when I requested to talk with the manager, the sales person said he was needed at some other location, which was evidently false as I could confirm when I said I could wait. The manager refused to talk with us, notwithstanding the fact that he was there the whole time. By the time we left having paid an excess of 40 dollars, the office was crowded with upset customers who Hertz staff were ignoring.Reviewed 2 Jan 2017

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2.0

No reservation found in their systemPros:They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.Cons:They were not able to find my reservation. So I used another company with better rates.Reviewed 6 Sep 2016

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• What is the most popular car hire from Hertz in Mexico City?

  Intermediate (Dodge Attitude or similar) is the most frequently booked car hire type from Hertz in Mexico City.

• How many car hire locations does Hertz have in Mexico City?

  Hertz has 21 hire locations in Mexico City. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Benito Juarez airport (MEX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Benito Juarez airport (MEX)?

  Yes