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10.0
Great customer service. Make sure you set the correc time for your pickup or you can loose it.Reviewed 4 Apr 2022
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2.0
Cons:They wanted me to pay a high deposit fee of more than $3000.00 dollars otherwise Ineeded to get different rental rate. They wasted my time and they only gave me a hard time!!!Reviewed 9 Dec 2019
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4.0
Pros:Office was clean and easy to get to.Cons:The car I reserved was not there. I needed an automatic, any automatic. Kayak showed this location as having several automatic transmission cars, one that I reserved. But when I went to pick up the car, they were totally out. So I had to book from Hertz at the airport and we were put about 3 hours behind schedule due to commute, etc.Reviewed 19 Nov 2019
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3.6
Pros:Nothing.Cons:Full disclosure of complete charges. TOO! Many hidden fees.Reviewed 4 Nov 2019
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2.0
Pros:NOTHINGCons:THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACKReviewed 30 May 2019
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3.2
beware of upsellingCons:- the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for moneyReviewed 3 Jan 2019
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2.0
BadPros:NonCons:The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ceReviewed 7 Nov 2018
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2.0
the worst-Pros:nothingCons:Despite having a car reservation they did not honor it, they did not have a car available and did not offer any way to solve the issueReviewed 5 Nov 2018
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2.0
Confirmed reservation but no car!Pros:Nothing.Cons:Even with a confirmation number, the agent said they had no car for me. What's the point of making a reservation if it doesn't actually reserve anything?Reviewed 2 May 2018
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2.0
SUCKEDCons:The car wasnt available when we got there, even though we had the reservation. There was a problem with the communication of the system. Very disappointed, never reserving through this platform again.Reviewed 25 Apr 2018
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2.0
Beware: unable to get car, still fighting refundPros:.Cons:Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.Reviewed 31 Dec 2017
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4.0
More expensive than Kayak pricePros:The type of car (not too small not too big)Cons:They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...Reviewed 21 Aug 2017
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