Book Alamo hire cars in Mexico City

Reviews for Alamo in Mexico City

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car was cleangreat price

2.0

They had no car...Reviewed 26 Nov 2022

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2.0

2 hours for geting the contract that they made us pay at the end for a ridiculous value, while it was the most expensive car i have rent in my life (much more expensive in Mexico that Europe which is curious), we felt they were not serious in their client relations when they asked 20 usd and took me an hour to give the car back, they were nice at the agency but their system is appoarently responsible there was no way for them to take into account that we rent the car for almost 1000usd for 6 days, and made us pay 2 hours more wherease we took the car at 12 on departure day instead of 10 am ( because of all the discussions about insurances, additional driver, checkin forms etc)Reviewed 5 Nov 2022

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2.0

Llegue una hor atarde y ya habian rentado mi auto a otra perso aReviewed 31 Oct 2022

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2.0

Didn’t have the car I had bookedReviewed 9 May 2022

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2.0

I booked the car online and they didn’t have any cars available when I got there. They sent me to another place that charged me 3times the price. It’s all a hustle taking advantage of Americans.Reviewed 25 Mar 2022

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2.0

They didn’t have any cars available and didn’t honor my reservationReviewed 14 Mar 2022

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2.0

Awful. Arrived at the counter and they told me my booking was subject to availability... and they had no availability. Don't know if it is Alamo's fault or Kayak's..Reviewed 7 Jan 2022

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1.9

We rented a car for less than U$ 400 , then at the desk they were charging up to U$ 1650, so Alamo charged the card above, for more than 4 times that original value, they overpasses my card quota, after a horrible time, they reversed charges but kept nearly 20%, so imagine, mexico by bus whit a disappointed wife, total disaster vacation thanks to a company named Alamo and Kayak as well very unfair... Sergio stevensonReviewed 21 Aug 2021

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3.9

We had to pay more than double what was anticipated for the car rental. First, we rented it in my wife's name, but they stated she had to show her passport, which was not previously disclosed. As she had already been in Mexico and I was just arriving, she didn't have it with her, so the only way we could rent the car was if I was added as an additional driver, at an additional cost per day. Second, we have insurance coverage for rental cars on the credit card, but they stated we needed liability insurance. They showed us a document stating that this was a requirement with a price per day shown, but then stated that since we had a higher level car we had to pay more, but had no additional documentation to back that up. They finally made a small concession and gave us a tank of gas (worth about US$30 vs. over US$500 in additional fees). They said that we should not rent cars from Kayak or other 3rd parties, because the additional fees are not disclosed by them, but this is the first time I have had this problem, having previously rented cars with various 3rd parties in the U.S., Spain, Italy, England and Ireland. We rented an intermediate car with automatic transmission, but apparently that doesn't mean the same thing in Mexico. When we arrived, they brought out a standard transmission VW Vento, a sub-compact. We had to wait over a half hour for them to bring out a 2019 Nissan Versa, another sub-compact, which was as basic and gutless as they come. We then spent about 20 minutes inspecting the car as it was full of dings, scratches and tears in the seats, that if not documented properly, they would have tried to charge us for. This was my first experience renting a car in Mexico, so I don't know if the whole Mexican car rental industry operates this way, or if Alamo is worse, but the whole experience left a bad taste in my mouth.Reviewed 27 Jul 2021

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2.0

Pros:NothingCons:A lot of hidden fees. I had to go somewhere else to rent a car as when I got to the counter the total price was three times the amount I had reserved the car for. The customer service was not the best neither. First thing I was told is that even I had a reservation, it was not guaranteed for them to have a car available for me; these does not make sense for me, what is the point of making a reservation then?Reviewed 16 Jun 2021

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2.0

Pros:NothingCons:They didn’t have car available and refused to honor reservation in any capacity. We had to scramble and call a ton of other places to find a car. They were not helpful at all and blamed it on Kayak for not confirming reservation with them.Reviewed 7 Jun 2021

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2.0

Pros:Nothing, everything was wrong with my reservation. The Car, the price, the extra fees, the knowledge of the personnel at the pickupCons:I reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. Alamo doesn't have 7 seat cars or trucks. They have only 5 seat cars. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. Finally, I asked him to call his manager to try to solve my questions. Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. The worst car rental experience. Poor customer service and lack of professionalism. Pick up location: Mexico CityReviewed 27 May 2021

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• What is the most popular car hire from Alamo in Mexico City?

  Intermediate (Dodge Attitude or similar) is the most frequently booked car hire type from Alamo in Mexico City.

• How many car hire locations does Alamo have in Mexico City?

  Alamo has 7 hire locations in Mexico City. Take a look at our Alamo hire location map to find the best car hire near you.

• Does Alamo have a car hire location at the airport: Benito Juarez airport (MEX)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Benito Juarez airport (MEX)?

  Yes