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The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good

It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.

Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.

The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.

Good experience, just i couldn’t connect me to the wifi

The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.

Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.

Flight was delayed. Can happen. But the info on the website and app said that flight was cancelled which was not the case.

Delay, luggage didn’t arrive. Had to go the next day to collect it

KLM is my favourite airline. Never ever let us down.Staff are first class.

Customer service is very bad. They don’t understand English or Arabic which made it very hard to communicate with them. Also when calling to discuss any issue with ticket reservation they hang the phone on you even when speaking to the manager. I will not fly Turkish airlines and I will not recommend to family and friends

Everything was great except the meat served was tough and overcooked!

Crew was good. Plane and seats were cleaned and good. Food and entertainment system was bad.

Was not good experience going to Houston from Istanbul, had to wait about an hour and a half to just takeoff. Disappointed in that part.

It was a good experience, it was just the the connecting flight after that was a problem.

Business class in Turkish airlines is like none other. They separate themselves and highly recommend it

Entertainment monitors did not work in the seats & it was so hot in the cabin. One of the most uncomfortable flights I've ever taken.

boarding from the lagos airport is always very chaotic. The seats on the place are not comfortable (old planes are always used on this route) and the screen chargers for my phone are both not working (both seats).

Food was horrible and not suitable the world famous Turkish cuisine and hospitality.

My experience with Turkish Airlines was highly unsatisfactory. I was prevented from boarding my flight from Istanbul to Miami because they closed the gate 30 minutes before departure, despite my timely arrival. This inflexible rule forced me to book an alternative flight to Atlanta for $1,342.92, as there were no available flights to Miami. Upon reaching Atlanta, I had to book another flight with Southwest Airlines for $270.98 since there were no connections to Miami. Altogether, I spent $1,613.90 on additional flights. Consequently, my total travel time extended to 35.5 hours. The overbooked flight and the enforcement of such unreasonable rules enabled Turkish Airlines to exclude passengers without providing compensation, thereby compelling them to buy new tickets to reach their destinations. This practice is unacceptable, and I intend to report it to the Better Business Bureau and the relevant regulatory authorities.

Preferred the UA flight compared to the Air India. The seats were more comfortable and the food was good enough.

The width of the chair is very small. Not comfortable at all.

I am not an electronic savy. I don't know how to maneuver the APPS for services. Why can't I just buy food without the apps.

The Economy Plus rows weren’t as roomy as expected, and the meal service left a lot to be desired for.

Great crew, boarding and deboarding excellent. Seats too close together. The 5'8" woman seated next to me had her knees pushed into the seat in front of her. The meat was very tough in the dinner...

I still prefer Delta, but Delta doesn’t fly to State College PA.

The flight attendant was very kind and offered my son a snack for free.

Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.

Lady was a bit rude during boarding and I was being nice to her.

Outstanding in all respects. Early boarding left early arrived early. We were in business class, so was perfectly fine.

Tv screen didn’t work asked twice and never got an answer. 10 1/2 hrs no entertainment screen

Flight OK but they only loaded half of the checked bags on. This they only told us on arrival

Flight cancelled! Rebooked by circuitous routing although there were seats available on other nonstop flights.

Abby who was the crew member in my cabin had some serious attitudes. May need some training and some kind of diversity training.

There was a group of people on the flight that were drunkenly speaking loud, didn't allow anyone to sleep, and were not adequately stopped.

though there was space in the cabin they asked us to check in our trolleys. As a result lots of things arrived damaged in Larnaca. They were fragile. When we asked the attendants why that.....they said talk to the captain!!! Unbelievable!

Was delayed for checks after evidence of bird strike, good call

Bad. Bags are missing, there was no wheel chair assistance provided

You were not able to check in online. Was not able to select a seat. The flight was delayed, so missed my connecting BA flight. Flight was rebooked, but to a different airport luckily for the same day. My friend that I was traveling with her flight was rebooted 24 hours later. Very disappointed.

They lost 3 out of our 4 luggages on the way to Santorini…didn’t not receive until the following night. The first leg of our flight home was a hour delay, which meant we had to run to catch our connecting flight. One on my TUMI luggage had a broken wheel when I arrived in Boston. After paying close to $12k for these flights I was highly disappointed.