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Not enough veg food for passengers. I actually did not get veg food and starved the entire flight duration.

Boarding was quick and easy, the flight was on time. Food and water were extra costs.

Crew was very courteous, friendly and professional. Caring and attentive.

Very good experience. All of the details made this experience very positive.

The crew was exceptionally polite and caring. The plane was comfortable. Great experience. Will fly more on Air India because of this experience.

The flight attendants were rude in the DEL to FRA flight. The transfer between the two flights at Frankfurt International Airport was an unpleasant experience. The airplane was never parked at the terminal, but was deboarded instead on the tarmac itself. For those passengers in need of a wheelchair, it was a nightmare to come down the stairs and then rush across the airport to catch the connecting flight from FRA to IAH. Upon arriving at IAH, it was informed that the luggage had not arrived. Would make it a point never to travel with Lufthansa again.

Entertainment system is old, touch screen isn’t working properly. New movies should be added atleast once a month Should provide toothbrush and toothpaste at least when asked.

The experience was great. A330 needs an upgrade between RDU and FRA and vice-versa.

They lost my luggage and despite all follow ups through emails and phone calls they don’t give me an update

Both flights were delayed and we missed our connection. Our second flight was delayed 3 times. I have always had great service and never any problems with my flights on Lufthansa. My last two flights were, unfortunately, awful. I fly quite often to Germany and have had better luck with United than Lufthansa.