Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
The flight lead, Katherine, took care of me in business class and provided exceptional service. She was warm, welcoming, bubbly and proactively accommodating as well as confident, professional, competent and clearly respected by the pilots. Just what I needed on my 17th and final hour of flight time traveling home from a business trip to India.
The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
It was really nice journey i personally recommend klm flight
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Crew didn’t care at all. Very bad attitude. Food was awful. People changing poop diapers on seats. Very disappointed.
One of the Male serving crew was very rude and not helpful. Whenever asked Hot water to drink, dismissed the call and asked to come at back and take it on our own.
Very good. I liked that I could go through US customs in Montreal
I was randomly deplaned in Canada for staff's fault. Terrible experience and caused me a lot of delays.
Was good all around. Crew, food, paid for extra legroom, as 10+ hour flight Like the 787 as I don't have any problem with my ears, due to the planes pressurization.
Poor airlines. I paid 2300 dollars for economy ticket from Delhi to Dallas for which I normally pay less than 1000 dolllaes. Flights got delayed passengers where not looked after at all. There was no one to help the connecting passengers. The food in the airlines was stale and bad I will never travel jn air Canada again.
Flight was smooth and on time, seats are cramped and apart from dinner and breakfast, food was scarce, never replaced the consumed items. Attendants just vanished after dinner
Was looking forward to this flight and better than usual service from a North American carrier, sadly not the case. If over 6ft the lie flat seat space is restrictive due to the table below the screen. That said, did get a decent sleep on the 16 hour flight. Air Canada is a carrier that configures planes with minimum toilets, there are only 2 for Business and despite only being 75% full there was usually a wait as Premium Economy were also using the toilet behind the cabin. Amenity kit is nice but no slippers provided. The journey involved 3 flights on Air Canada and every one was late and had to be rerouted, at least my luggage arrived at the same time.
For some reason I along with a few other passengers were not assigned seat at the time of check-in. They kept us waiting for long time until the plane was boarded. Besides the check-in agent wasn't aware of carry on baggage policy of Air Canada and forced me to reduce the weight of carry on bag by throwing away some of my stuff even though the carry on bag size was within limits of the Air Canada specifications.
I booked all premium economy and was downgraded to economy on two legs … apart from that it was a good flight
Not good always. Even our trip to japan was disaster with the American airlines delays and cancellatios. Now unfortunately we needed to book again with them last min. Was okay but as usual not comfortable seating.
Susan the flight attendant was great. She greeted me with a smile and showed great hospitality.
The entire process could’ve been better. Delayed multiple times and American lied and said it was due to Weather in New York, even though other flights were taking off the entire time (including other American Airlines flights)
This may have been the hottest cabin temperatures I have experienced on any flight prior to take off lasting for approximately 30 minutes. I am not typically one to complain but I was genuinely worried about the health of several passengers on the flight due to the extreme temperatures including a small toddler.
Where do I start!! I was delayed with my flight from Dallas to Tampa. On the way back from Tampa to Dallas the flight was delayed over 4 hours+. I was put on another flight that was also delayed but not as long. Traveling on American Airlines is becoming exhausing.
The gate agent had a really bad attitude and refused to help me get on the standby list. She just handed me a card and said I needed to call a number. I asked her to help with the AA app on my phone and she just shrugged and said she didnt know. After a few phone calls, I eventually just went to a different gate agent on the other side of the terminal and got the help I needed.
Did not get the seat I selected and paid for.
Crew was rude and the flight is not comfortable for long haul.
I have lost my items and I didn't receive good customer service
The middle seat was vacant giving extra room. Not good for the airline but good for me.
