Good level of service. Comfortable airplane. However, security is always a hassle at LHR. I always try to avoid that airport at all cost if possible.
Fourth consecutive trip that American has run so far behind they disrupted the days travel entirely. No more American Aieli ea. time to try delta.
American is a steady for me. I always get what I expect from them. Sincere effort to get me from one place to another.
Delayed by over 4 hrs, missed all international connections. Horrible customer service.
Very, very dirty plane and I fly around one time a month. This plane looked like it wasn’t cleaned in a long time. Otherwise, good flight.
This was a short flight handled by Hawaiian Airlines. Flight was late by about an hour. As it is so short, no food offerings other than the obligatory cookie and drink. Flight crew was great.
Crew was rude and the flight is not comfortable for long haul.
Il y a eu 2 heures de retard, ce qui n' a pas permis de prendre la correspondance prévue. L'absence d'information claire et précise a entraîné des tergiversations avec les autres compagnies et a failli entraîner un retard encore plus conséquent. Seul un renseignement de l'aéroport de Francfort a permis de trouver une solution. Au final, c'est avec plus de 4 heures de retard ( 9h50 heure arrivée initiale, 13h50 arrivée finale) que notre fils et son ami sont arrivés. Cette différence s'expliquant uniquement par la responsabilité de la compagnie aérienne. Une indemnisation est-elle envisagée. Cordialement Mme Giraudo
I find it amazing that American Airlines does not cull the bad apples out of their company. I avoid Southwest, Spirit & and Frontier. Their prices are many times half of the price of American but I see too many videos of people fighting on these flights. I expect a certain upgrade in the quality of personnel from AA. On the Ticket, it states boarding will end 15 minutes before flight time. We arrived 16 minutes before flight time. We were told we were too late and the gate agent held up her phone and it stated we were 16 minutes before flight time. I would need to go to customer service to rebook. We walked to customer service and explained our issue to the gate agent. The CS person said, I need to see your ticket & I placed my phone on the counter since we did not have printed tickets. She folds her arms, leans back in her chair & says she is not going to be disrespected. She called a supervisor. We waited 15 minutes and no one showed. I asked the CS agent her name & she would not tell me. There was an arrogance that should not be allowed by American Airlines from any employee. The agent next to her said she also would not help us get booked on the next flight at 6 pm flight. We had to go out to the ticketing area & through security again. The agent in the ticket area was incredibly pleasant. He made every effort to help us. On the next flight at 6 pm, the gate agents were all smiles, joked with us and we were on our way back home. No issues.
I have lost my items and I didn't receive good customer service
